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#1
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setupqry.inf missing since SP3 install
Hi,
I tried to remove some Windows components yesterday via 'add or remove programs', but I get the following error message: 'Setup is unable to find information file: Setupqry.inf. Error code: OX2 at line 0'. This only seems to be happening since I installed XP SP3. How do I rectify this, as I can't uninstall Windows components. Many thanks, Jules |
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#2
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setupqry.inf missing since SP3 install
"Jules" wrote: Hi, I tried to remove some Windows components yesterday via 'add or remove programs', but I get the following error message: 'Setup is unable to find information file: Setupqry.inf. Error code: OX2 at line 0'. This only seems to be happening since I installed XP SP3. How do I rectify this, as I can't uninstall Windows components. Many thanks, Jules Try one of these: 1- System Restore to an earlier date. 2- If you have XP CD insert it in and run this command: sfc /scannow 3- Search fir the file and you will find a copy he c:\windows\ServicePackFiles\i386\setupqry.inf Copy it to this location: C:\Windows\inf Reboot after each step and try to access add and remove. HTH. nass -- http://www.nasstec.co.uk |
#3
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setupqry.inf missing since SP3 install
Hi Nass,
Thanks for helping out. I got one step nearer by copying setupqry to the ..inf folder as you suggested (I couldn't use System Restore as it would have removed SP3 and a whole load of other stuff too). I then tried add & remove again, and this time it came up with the error message that it could not find setupqry.dll. I had copied this to C:\WINDOWS\system32\DllCache, before trying again. This time it gives the error message: setupqry.dll could not be loaded, or function IndexSrv could not be found. The specific error code is: 0x7e. Any ideas? Julies "nass" wrote: "Jules" wrote: Hi, I tried to remove some Windows components yesterday via 'add or remove programs', but I get the following error message: 'Setup is unable to find information file: Setupqry.inf. Error code: OX2 at line 0'. This only seems to be happening since I installed XP SP3. How do I rectify this, as I can't uninstall Windows components. Many thanks, Jules Try one of these: 1- System Restore to an earlier date. 2- If you have XP CD insert it in and run this command: sfc /scannow 3- Search fir the file and you will find a copy he c:\windows\ServicePackFiles\i386\setupqry.inf Copy it to this location: C:\Windows\inf Reboot after each step and try to access add and remove. HTH. nass -- http://www.nasstec.co.uk |
#4
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setupqry.inf missing since SP3 install
Hi all,
Isn't there anyone out there who can help? Jules "Jules" wrote: Hi Nass, Thanks for helping out. I got one step nearer by copying setupqry to the .inf folder as you suggested (I couldn't use System Restore as it would have removed SP3 and a whole load of other stuff too). I then tried add & remove again, and this time it came up with the error message that it could not find setupqry.dll. I had copied this to C:\WINDOWS\system32\DllCache, before trying again. This time it gives the error message: setupqry.dll could not be loaded, or function IndexSrv could not be found. The specific error code is: 0x7e. Any ideas? Julies "nass" wrote: "Jules" wrote: Hi, I tried to remove some Windows components yesterday via 'add or remove programs', but I get the following error message: 'Setup is unable to find information file: Setupqry.inf. Error code: OX2 at line 0'. This only seems to be happening since I installed XP SP3. How do I rectify this, as I can't uninstall Windows components. Many thanks, Jules Try one of these: 1- System Restore to an earlier date. 2- If you have XP CD insert it in and run this command: sfc /scannow 3- Search fir the file and you will find a copy he c:\windows\ServicePackFiles\i386\setupqry.inf Copy it to this location: C:\Windows\inf Reboot after each step and try to access add and remove. HTH. nass -- http://www.nasstec.co.uk |
#5
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setupqry.inf missing since SP3 install
Hi Jules, Try this: Go to Add/Remove and uninstall SP3 and Reboot your machien and see if the error will go away. If it didn't try to run disk cleanup and this command: sfc /scannow Reboot after the running command finish. HTH. nass --- http://www.nasstec.co.uk "Jules" wrote: Hi all, Isn't there anyone out there who can help? Jules "Jules" wrote: Hi Nass, Thanks for helping out. I got one step nearer by copying setupqry to the .inf folder as you suggested (I couldn't use System Restore as it would have removed SP3 and a whole load of other stuff too). I then tried add & remove again, and this time it came up with the error message that it could not find setupqry.dll. I had copied this to C:\WINDOWS\system32\DllCache, before trying again. This time it gives the error message: setupqry.dll could not be loaded, or function IndexSrv could not be found. The specific error code is: 0x7e. Any ideas? Julies "nass" wrote: "Jules" wrote: Hi, I tried to remove some Windows components yesterday via 'add or remove programs', but I get the following error message: 'Setup is unable to find information file: Setupqry.inf. Error code: OX2 at line 0'. This only seems to be happening since I installed XP SP3. How do I rectify this, as I can't uninstall Windows components. Many thanks, Jules Try one of these: 1- System Restore to an earlier date. 2- If you have XP CD insert it in and run this command: sfc /scannow 3- Search fir the file and you will find a copy he c:\windows\ServicePackFiles\i386\setupqry.inf Copy it to this location: C:\Windows\inf Reboot after each step and try to access add and remove. HTH. nass -- http://www.nasstec.co.uk |
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