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#1
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Error message when shutting down.
When I shut down my computer, I get this error message 0x6a2a2fec 0x00000c
"the memory could not be read". ....any suggestion if this is a virus. Any suggestion would be most helpful. Thx in advance. gcan |
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#2
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Error message when shutting down.
gcanxp wrote:
When I shut down my computer, I get this error message 0x6a2a2fec 0x00000c "the memory could not be read". ....any suggestion if this is a virus. Any suggestion would be most helpful. Thx in advance. The First Question Of Troubleshooting: If the problem is new, what changed between the time things worked and the time they didn't? Shutdown issues are generally caused by a program and/or process that is refusing to exit gracefully or failing (as in your case). The program and/or process can be from malware or can be legitimate (such as an invasive antivirus like Norton or McAfee). If you are using a Norton or McAfee product, uninstall it and replace with a better program such as NOD32, Kasperksy, or Avast (free). The Windows Firewall is adequate for most people. A.The first step is always to make sure your computer is virus/malware free. http://www.elephantboycomputers.com/...moving_Malware B. If the computer is virus/malware-free, drivers are current, and no Norton or McAfee programs are installed, then do clean-boot troubleshooting to see which program/process is the culprit: How to perform a clean boot in Vista and XP - http://support.microsoft.com/kb/331796 C. If you need more information, here is an excellent shutdown troubleshooter: http://www.aumha.org/win5/a/shtdwnxp.htm Standard caveat: If troubleshooting the issue is too difficult - and there is absolutely no shame in admitting this isn't your cup of tea - take the machine to a computer repair shop. This will not be your local BigComputerStore/GeekSquad type of place. Get recommendations from family, friends, colleagues. Malke -- MS-MVP Elephant Boy Computers - Don't Panic! http://www.elephantboycomputers.com/#FAQ |
#3
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Error message when shutting down.
gcanxp wrote:
When I shut down my computer, I get this error message 0x6a2a2fec 0x00000c "the memory could not be read". ....any suggestion if this is a virus. Any suggestion would be most helpful. Thx in advance. The First Question Of Troubleshooting: If the problem is new, what changed between the time things worked and the time they didn't? Shutdown issues are generally caused by a program and/or process that is refusing to exit gracefully or failing (as in your case). The program and/or process can be from malware or can be legitimate (such as an invasive antivirus like Norton or McAfee). If you are using a Norton or McAfee product, uninstall it and replace with a better program such as NOD32, Kasperksy, or Avast (free). The Windows Firewall is adequate for most people. A.The first step is always to make sure your computer is virus/malware free. http://www.elephantboycomputers.com/...moving_Malware B. If the computer is virus/malware-free, drivers are current, and no Norton or McAfee programs are installed, then do clean-boot troubleshooting to see which program/process is the culprit: How to perform a clean boot in Vista and XP - http://support.microsoft.com/kb/331796 C. If you need more information, here is an excellent shutdown troubleshooter: http://www.aumha.org/win5/a/shtdwnxp.htm Standard caveat: If troubleshooting the issue is too difficult - and there is absolutely no shame in admitting this isn't your cup of tea - take the machine to a computer repair shop. This will not be your local BigComputerStore/GeekSquad type of place. Get recommendations from family, friends, colleagues. Malke -- MS-MVP Elephant Boy Computers - Don't Panic! http://www.elephantboycomputers.com/#FAQ |
#4
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Error message when shutting down.
Can you please post a complete copy of the Error Report from Event
Viewer? You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ gcanxp wrote: When I shut down my computer, I get this error message 0x6a2a2fec 0x00000c "the memory could not be read". ....any suggestion if this is a virus. Any suggestion would be most helpful. Thx in advance. gcan |
#5
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Error message when shutting down.
Can you please post a complete copy of the Error Report from Event
Viewer? You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ gcanxp wrote: When I shut down my computer, I get this error message 0x6a2a2fec 0x00000c "the memory could not be read". ....any suggestion if this is a virus. Any suggestion would be most helpful. Thx in advance. gcan |
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