XP Home Unable to get IE6 to connect to the Web

I am trying to get an XP Home (SP2) machine to use my office network's ADSL
router. I have managed to get the the machine onto my office LAN by giving
it a fixed IP address, but I cannot get it to surf the net at all, it just
comes up with "cannot find server", and when you select a website from
Favourites, the "cannot find server" message is almost instantaneous.

I have been through the Network Setup Wizard and selected "connect to the
Internet via a network hub, filled in the PC Name, the workgroup etc several
times but without any success!

I need to get on the net to go to the Windows update site as I suspect that
I badly need to update Windows following the upgrade to SP2.

Can anyone help...

ChrisW wrote:
I am trying to get an XP Home (SP2) machine to use my office
network's ADSL router. I have managed to get the the machine onto my
office LAN by giving it a fixed IP address, but I cannot get it to
surf the net at all, it just comes up with "cannot find server", and
when you select a website from Favourites, the "cannot find server"
message is almost instantaneous.

I have been through the Network Setup Wizard and selected "connect to
the Internet via a network hub, filled in the PC Name, the workgroup
etc several times but without any success!

I need to get on the net to go to the Windows update site as I
suspect that I badly need to update Windows following the upgrade to
SP2.

Can anyone help...

Did you ask your office IT staff for help? Are they using a proxy server?

Unfortunately I'm the IT staff and I've run out of ideas!

"Lanwench [MVP - Exchange]" wrote:

ChrisW wrote:
I am trying to get an XP Home (SP2) machine to use my office
network's ADSL router. I have managed to get the the machine onto my
office LAN by giving it a fixed IP address, but I cannot get it to
surf the net at all, it just comes up with "cannot find server", and
when you select a website from Favourites, the "cannot find server"
message is almost instantaneous.

I have been through the Network Setup Wizard and selected "connect to
the Internet via a network hub, filled in the PC Name, the workgroup
etc several times but without any success!

I need to get on the net to go to the Windows update site as I
suspect that I badly need to update Windows following the upgrade to
SP2.

Can anyone help...

Did you ask your office IT staff for help? Are they using a proxy server?

ChrisW wrote:
Unfortunately I'm the IT staff and I've run out of ideas!

OK - you mentioned a static IP. Why was this necessary - does everyone use
statics on your office nework for some reason? Do an ipconfig /all from a
working computer and from your own, and compare them.



"Lanwench [MVP - Exchange]" wrote:

ChrisW wrote:
I am trying to get an XP Home (SP2) machine to use my office
network's ADSL router. I have managed to get the the machine onto
my office LAN by giving it a fixed IP address, but I cannot get it
to surf the net at all, it just comes up with "cannot find server",
and when you select a website from Favourites, the "cannot find
server" message is almost instantaneous.

I have been through the Network Setup Wizard and selected "connect
to the Internet via a network hub, filled in the PC Name, the
workgroup etc several times but without any success!

I need to get on the net to go to the Windows update site as I
suspect that I badly need to update Windows following the upgrade to
SP2.

Can anyone help...

Did you ask your office IT staff for help? Are they using a proxy
server?

All except this XP HE machine use DHCP, the IP Addresses being supllied from
our 3Com ADSL Router. I cannot get the XP HE machine to accept a DHCP IP
Address, the Router sending ACK to 192.168.1.2, then sending OFFER to
192.168.1.2, but no login success, as I would see reported normally! I've
tried an ipconfig /all, but all I get is a black screen for a second then its
gone!

"Lanwench [MVP - Exchange]" wrote:

ChrisW wrote:
Unfortunately I'm the IT staff and I've run out of ideas!

OK - you mentioned a static IP. Why was this necessary - does everyone use
statics on your office nework for some reason? Do an ipconfig /all from a
working computer and from your own, and compare them.



"Lanwench [MVP - Exchange]" wrote:

ChrisW wrote:
I am trying to get an XP Home (SP2) machine to use my office
network's ADSL router. I have managed to get the the machine onto
my office LAN by giving it a fixed IP address, but I cannot get it
to surf the net at all, it just comes up with "cannot find server",
and when you select a website from Favourites, the "cannot find
server" message is almost instantaneous.

I have been through the Network Setup Wizard and selected "connect
to the Internet via a network hub, filled in the PC Name, the
workgroup etc several times but without any success!

I need to get on the net to go to the Windows update site as I
suspect that I badly need to update Windows following the upgrade to
SP2.

Can anyone help...

Did you ask your office IT staff for help? Are they using a proxy
server?

ChrisW wrote:

All except this XP HE machine use DHCP, the IP Addresses being
supllied from
our 3Com ADSL Router. I cannot get the XP HE machine to accept a DHCP
IP Address, the Router sending ACK to 192.168.1.2, then sending OFFER
to
192.168.1.2, but no login success, as I would see reported normally!
I've tried an ipconfig /all, but all I get is a black screen for a
second then its gone!


To get the command prompt box to stay up, StartRun and type "cmd"
without the quotes and [enter]. Now you'll have the command line
available to type "ipconfig /all" - again, don't type the quotes.

Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"

"ChrisW" wrote in message
...
I am trying to get an XP Home (SP2) machine to use my office network's ADSL
router. I have managed to get the the machine onto my office LAN by
giving
it a fixed IP address, but I cannot get it to surf the net at all, it just
comes up with "cannot find server", and when you select a website from
Favourites, the "cannot find server" message is almost instantaneous.

I have been through the Network Setup Wizard and selected "connect to the
Internet via a network hub, filled in the PC Name, the workgroup etc
several
times but without any success!

I need to get on the net to go to the Windows update site as I suspect
that
I badly need to update Windows following the upgrade to SP2.

Can anyone help...




If you set up the machine with a fixed IP address,
you also need to set the Default Gateway and
DNS servers manually too.

Did you do that?

The underlying problem as you describe in later posts is
that this machine can't pick up a DHCP lease post-SP2.

The usual cause of this is that the machine had some malware
on it before SP2 was applied. These tools often repair the damage:

http://www.cexx.org/lspfix.htm
http://www.downloads.subratam.org/WinsockFix.zip

Incidentally, in the wizard, you should choose the option 'residential
gateway'
to describe the setup with an ADSL router, not 'via a hub'.

--
Best Regards,
Ron Lowe
MS-MVP Windows Networking

Ron, your a star! Ran both LSP-Fix & Winsock Fix and then went for
residential gateway and hey presto it works like a dream. Many, many thanks
Chris

"Ron Lowe" wrote:

"ChrisW" wrote in message
...
I am trying to get an XP Home (SP2) machine to use my office network's ADSL
router. I have managed to get the the machine onto my office LAN by
giving
it a fixed IP address, but I cannot get it to surf the net at all, it just
comes up with "cannot find server", and when you select a website from
Favourites, the "cannot find server" message is almost instantaneous.

I have been through the Network Setup Wizard and selected "connect to the
Internet via a network hub, filled in the PC Name, the workgroup etc
several
times but without any success!

I need to get on the net to go to the Windows update site as I suspect
that
I badly need to update Windows following the upgrade to SP2.

Can anyone help...




If you set up the machine with a fixed IP address,
you also need to set the Default Gateway and
DNS servers manually too.

Did you do that?

The underlying problem as you describe in later posts is
that this machine can't pick up a DHCP lease post-SP2.

The usual cause of this is that the machine had some malware
on it before SP2 was applied. These tools often repair the damage:

http://www.cexx.org/lspfix.htm
http://www.downloads.subratam.org/WinsockFix.zip

Incidentally, in the wizard, you should choose the option 'residential
gateway'
to describe the setup with an ADSL router, not 'via a hub'.

--
Best Regards,
Ron Lowe
MS-MVP Windows Networking