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#1
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Loss Broadband Connection
Every time I have to restart my computer I lose my cable connection and have
to use ipconfig then ipconfig /renew to get it working again. I had this problem earlier, and nothing I have tried has worked. I am running XP Home SP2 with a USB cable modem, and no router. All known drivers are up to date, and there isn’t any problem listed in the device manager. I have uninstalled and re installed Zone Alarm and Norton’s, run spybot searches, virus checks with up to date programs,and turned off the Windows firewall. Any other ideas? I, my cable company, and microsoft are clean out. Error Log (there was and address, I put in the stars): Unable to contact a DHCP server. The Automatic Private IP Address ***.***.***.*** will be assigned to dial-in clients. Clients may be unable to access resources on the network. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. |
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#2
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Loss Broadband Connection
Just had ands solved a similar problem on my son's Dell. It
seems that an update to Norton Internet Security was automatically blocking XP services, such as the application gateway layer service and basically any application that tried to connect to the Internet. Even turning Norton off did not fix the problem, what ever registry that it set was not reset. After several days of trying to reset with ipconfig, using the repair button in the network properties (cache could not be cleared, didn't work) ended up deleting the C: partition (just OS and apps) and doing a clean install. It was during this that Norton problem was identified. -- The people think the Constitution protects their rights; But government sees it as an obstacle to be overcome. "Mordechai_flip" wrote in message ... | Every time I have to restart my computer I lose my cable connection and have | to use ipconfig then ipconfig /renew to get it working again. I had this | problem earlier, and nothing I have tried has worked. I am running XP Home | SP2 with a USB cable modem, and no router. All known drivers are up to date, | and there isn't any problem listed in the device manager. I have uninstalled | and re installed Zone Alarm and Norton's, run spybot searches, virus checks | with up to date programs,and turned off the Windows firewall. | | Any other ideas? I, my cable company, and microsoft are clean out. | | Error Log (there was and address, I put in the stars): | | Unable to contact a DHCP server. The Automatic Private IP Address | ***.***.***.*** will be assigned to dial-in clients. Clients may be unable to | access resources on the network. | | For more information, see Help and Support Center at | http://go.microsoft.com/fwlink/events.asp. | |
#3
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Loss Broadband Connection
That sounds right, about the same time, I was having trouble with Nortions
System Works update and uninstalled it. Is a clean install the only way to fix it? The idea of having to do that makes me shutter. "Jim Macklin" wrote: Just had ands solved a similar problem on my son's Dell. It seems that an update to Norton Internet Security was automatically blocking XP services, such as the application gateway layer service and basically any application that tried to connect to the Internet. Even turning Norton off did not fix the problem, what ever registry that it set was not reset. After several days of trying to reset with ipconfig, using the repair button in the network properties (cache could not be cleared, didn't work) ended up deleting the C: partition (just OS and apps) and doing a clean install. It was during this that Norton problem was identified. -- The people think the Constitution protects their rights; But government sees it as an obstacle to be overcome. "Mordechai_flip" wrote in message ... | Every time I have to restart my computer I lose my cable connection and have | to use ipconfig then ipconfig /renew to get it working again. I had this | problem earlier, and nothing I have tried has worked. I am running XP Home | SP2 with a USB cable modem, and no router. All known drivers are up to date, | and there isn't any problem listed in the device manager. I have uninstalled | and re installed Zone Alarm and Norton's, run spybot searches, virus checks | with up to date programs,and turned off the Windows firewall. | | Any other ideas? I, my cable company, and microsoft are clean out. | | Error Log (there was and address, I put in the stars): | | Unable to contact a DHCP server. The Automatic Private IP Address | ***.***.***.*** will be assigned to dial-in clients. Clients may be unable to | access resources on the network. | | For more information, see Help and Support Center at | http://go.microsoft.com/fwlink/events.asp. | |
#4
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Loss Broadband Connection
The Symantec support site has a tutorial on how to manually remove System
Works and it helped. I was able to get back my connection after clicking "repair connection" when I restarted, but it still shows error when trying to clear the APR cache, and it doesn't start automatically like it should "Jim Macklin" wrote: Just had ands solved a similar problem on my son's Dell. It seems that an update to Norton Internet Security was automatically blocking XP services, such as the application gateway layer service and basically any application that tried to connect to the Internet. Even turning Norton off did not fix the problem, what ever registry that it set was not reset. After several days of trying to reset with ipconfig, using the repair button in the network properties (cache could not be cleared, didn't work) ended up deleting the C: partition (just OS and apps) and doing a clean install. It was during this that Norton problem was identified. -- The people think the Constitution protects their rights; But government sees it as an obstacle to be overcome. "Mordechai_flip" wrote in message ... | Every time I have to restart my computer I lose my cable connection and have | to use ipconfig then ipconfig /renew to get it working again. I had this | problem earlier, and nothing I have tried has worked. I am running XP Home | SP2 with a USB cable modem, and no router. All known drivers are up to date, | and there isn't any problem listed in the device manager. I have uninstalled | and re installed Zone Alarm and Norton's, run spybot searches, virus checks | with up to date programs,and turned off the Windows firewall. | | Any other ideas? I, my cable company, and microsoft are clean out. | | Error Log (there was and address, I put in the stars): | | Unable to contact a DHCP server. The Automatic Private IP Address | ***.***.***.*** will be assigned to dial-in clients. Clients may be unable to | access resources on the network. | | For more information, see Help and Support Center at | http://go.microsoft.com/fwlink/events.asp. | |
#5
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Loss Broadband Connection
I think that if you had the time to open Norton, find and
manually fix each blocked application and port, you could fix it. My problem was that my son lives nearly fifty miles away and I don't have a car right now. I rode with him from his work and had to be back the next morning. After several hours trying to find the problem with his connection, I just ran out of time about 11:30 PM. A format and reinstall at that point seemed the quickest and fastest. If you have the time to open and read all the Norton manual, find out how to turn off its damn automatic features, then you can probably fix it. I just thought that I could save somebody the search for a reason. If you haven't done so, export your email settings, addresses and IE favorites to a floppy, CD or flash disk, that will save you a lot of trouble. -- The people think the Constitution protects their rights; But government sees it as an obstacle to be overcome. "Mordechai_flip" wrote in message ... | That sounds right, about the same time, I was having trouble with Nortions | System Works update and uninstalled it. Is a clean install the only way to | fix it? The idea of having to do that makes me shutter. | | "Jim Macklin" wrote: | | Just had ands solved a similar problem on my son's Dell. It | seems that an update to Norton Internet Security was | automatically blocking XP services, such as the application | gateway layer service and basically any application that | tried to connect to the Internet. Even turning Norton off | did not fix the problem, what ever registry that it set was | not reset. After several days of trying to reset with | ipconfig, using the repair button in the network properties | (cache could not be cleared, didn't work) ended up deleting | the C: partition (just OS and apps) and doing a clean | install. It was during this that Norton problem was | identified. | | | -- | The people think the Constitution protects their rights; | But government sees it as an obstacle to be overcome. | | | "Mordechai_flip" | wrote in message | ... | | Every time I have to restart my computer I lose my cable | connection and have | | to use ipconfig then ipconfig /renew to get it working | again. I had this | | problem earlier, and nothing I have tried has worked. I am | running XP Home | | SP2 with a USB cable modem, and no router. All known | drivers are up to date, | | and there isn't any problem listed in the device manager. | I have uninstalled | | and re installed Zone Alarm and Norton's, run spybot | searches, virus checks | | with up to date programs,and turned off the Windows | firewall. | | | | Any other ideas? I, my cable company, and microsoft are | clean out. | | | | Error Log (there was and address, I put in the stars): | | | | Unable to contact a DHCP server. The Automatic Private IP | Address | | ***.***.***.*** will be assigned to dial-in clients. | Clients may be unable to | | access resources on the network. | | | | For more information, see Help and Support Center at | | http://go.microsoft.com/fwlink/events.asp. | | | | | |
#6
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Loss Broadband Connection
We had the same problem with the APR cache and repair didn't
work, neither did ipconfig. A format and clean install fixed everything. It occurred to me that computer repair shops are charging $50-75 an hour so pretty quick it would be cheaper to just order a new computer. -- The people think the Constitution protects their rights; But government sees it as an obstacle to be overcome. "Mordechai_flip" wrote in message ... | The Symantec support site has a tutorial on how to manually remove System | Works and it helped. I was able to get back my connection after clicking | "repair connection" when I restarted, but it still shows error when trying to | clear the APR cache, and it doesn't start automatically like it should | | "Jim Macklin" wrote: | | Just had ands solved a similar problem on my son's Dell. It | seems that an update to Norton Internet Security was | automatically blocking XP services, such as the application | gateway layer service and basically any application that | tried to connect to the Internet. Even turning Norton off | did not fix the problem, what ever registry that it set was | not reset. After several days of trying to reset with | ipconfig, using the repair button in the network properties | (cache could not be cleared, didn't work) ended up deleting | the C: partition (just OS and apps) and doing a clean | install. It was during this that Norton problem was | identified. | | | -- | The people think the Constitution protects their rights; | But government sees it as an obstacle to be overcome. | | | "Mordechai_flip" | wrote in message | ... | | Every time I have to restart my computer I lose my cable | connection and have | | to use ipconfig then ipconfig /renew to get it working | again. I had this | | problem earlier, and nothing I have tried has worked. I am | running XP Home | | SP2 with a USB cable modem, and no router. All known | drivers are up to date, | | and there isn't any problem listed in the device manager. | I have uninstalled | | and re installed Zone Alarm and Norton's, run spybot | searches, virus checks | | with up to date programs,and turned off the Windows | firewall. | | | | Any other ideas? I, my cable company, and microsoft are | clean out. | | | | Error Log (there was and address, I put in the stars): | | | | Unable to contact a DHCP server. The Automatic Private IP | Address | | ***.***.***.*** will be assigned to dial-in clients. | Clients may be unable to | | access resources on the network. | | | | For more information, see Help and Support Center at | | http://go.microsoft.com/fwlink/events.asp. | | | | | |
#7
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Loss Broadband Connection
Thanks for the help. Your right, I am just going to have to buckle down and
reinstall. I don't have to reformat the hard drive to do that will I? "Jim Macklin" wrote: We had the same problem with the APR cache and repair didn't work, neither did ipconfig. A format and clean install fixed everything. It occurred to me that computer repair shops are charging $50-75 an hour so pretty quick it would be cheaper to just order a new computer. -- The people think the Constitution protects their rights; But government sees it as an obstacle to be overcome. "Mordechai_flip" wrote in message ... | The Symantec support site has a tutorial on how to manually remove System | Works and it helped. I was able to get back my connection after clicking | "repair connection" when I restarted, but it still shows error when trying to | clear the APR cache, and it doesn't start automatically like it should | | "Jim Macklin" wrote: | | Just had ands solved a similar problem on my son's Dell. It | seems that an update to Norton Internet Security was | automatically blocking XP services, such as the application | gateway layer service and basically any application that | tried to connect to the Internet. Even turning Norton off | did not fix the problem, what ever registry that it set was | not reset. After several days of trying to reset with | ipconfig, using the repair button in the network properties | (cache could not be cleared, didn't work) ended up deleting | the C: partition (just OS and apps) and doing a clean | install. It was during this that Norton problem was | identified. | | | -- | The people think the Constitution protects their rights; | But government sees it as an obstacle to be overcome. | | | "Mordechai_flip" | wrote in message | ... | | Every time I have to restart my computer I lose my cable | connection and have | | to use ipconfig then ipconfig /renew to get it working | again. I had this | | problem earlier, and nothing I have tried has worked. I am | running XP Home | | SP2 with a USB cable modem, and no router. All known | drivers are up to date, | | and there isn't any problem listed in the device manager. | I have uninstalled | | and re installed Zone Alarm and Norton's, run spybot | searches, virus checks | | with up to date programs,and turned off the Windows | firewall. | | | | Any other ideas? I, my cable company, and microsoft are | clean out. | | | | Error Log (there was and address, I put in the stars): | | | | Unable to contact a DHCP server. The Automatic Private IP | Address | | ***.***.***.*** will be assigned to dial-in clients. | Clients may be unable to | | access resources on the network. | | | | For more information, see Help and Support Center at | | http://go.microsoft.com/fwlink/events.asp. | | | | | |
#8
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Loss Broadband Connection
Maybe not, but I was just fed up with the problem and a
format was the sure way to eliminate the issue. "Mordechai_flip" wrote in message ... | Thanks for the help. Your right, I am just going to have to buckle down and | reinstall. I don't have to reformat the hard drive to do that will I? | | "Jim Macklin" wrote: | | We had the same problem with the APR cache and repair didn't | work, neither did ipconfig. A format and clean install | fixed everything. It occurred to me that computer repair | shops are charging $50-75 an hour so pretty quick it would | be cheaper to just order a new computer. | | | -- | The people think the Constitution protects their rights; | But government sees it as an obstacle to be overcome. | | | "Mordechai_flip" | wrote in message | ... | | The Symantec support site has a tutorial on how to | manually remove System | | Works and it helped. I was able to get back my connection | after clicking | | "repair connection" when I restarted, but it still shows | error when trying to | | clear the APR cache, and it doesn't start automatically | like it should | | | | "Jim Macklin" wrote: | | | | Just had ands solved a similar problem on my son's Dell. | It | | seems that an update to Norton Internet Security was | | automatically blocking XP services, such as the | application | | gateway layer service and basically any application that | | tried to connect to the Internet. Even turning Norton | off | | did not fix the problem, what ever registry that it set | was | | not reset. After several days of trying to reset with | | ipconfig, using the repair button in the network | properties | | (cache could not be cleared, didn't work) ended up | deleting | | the C: partition (just OS and apps) and doing a clean | | install. It was during this that Norton problem was | | identified. | | | | | | -- | | The people think the Constitution protects their rights; | | But government sees it as an obstacle to be overcome. | | | | | | "Mordechai_flip" | | | wrote in message | | | ... | | | Every time I have to restart my computer I lose my | cable | | connection and have | | | to use ipconfig then ipconfig /renew to get it working | | again. I had this | | | problem earlier, and nothing I have tried has worked. | I am | | running XP Home | | | SP2 with a USB cable modem, and no router. All known | | drivers are up to date, | | | and there isn't any problem listed in the device | manager. | | I have uninstalled | | | and re installed Zone Alarm and Norton's, run spybot | | searches, virus checks | | | with up to date programs,and turned off the Windows | | firewall. | | | | | | Any other ideas? I, my cable company, and microsoft | are | | clean out. | | | | | | Error Log (there was and address, I put in the stars): | | | | | | Unable to contact a DHCP server. The Automatic Private | IP | | Address | | | ***.***.***.*** will be assigned to dial-in clients. | | Clients may be unable to | | | access resources on the network. | | | | | | For more information, see Help and Support Center at | | | http://go.microsoft.com/fwlink/events.asp. | | | | | | | | | | | | |
#9
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Loss Broadband Connection
I had a similar problem with NIS and that is why I removed it from my Dell
and went with a different product. I now use Sygate and I am not having any problems. Not to say that NIS is a bad product...but it shouldn't be doing that. Norton is a good company to deal with though and has great tech support. Just my .02$ "Jim Macklin" wrote: Just had ands solved a similar problem on my son's Dell. It seems that an update to Norton Internet Security was automatically blocking XP services, such as the application gateway layer service and basically any application that tried to connect to the Internet. Even turning Norton off did not fix the problem, what ever registry that it set was not reset. After several days of trying to reset with ipconfig, using the repair button in the network properties (cache could not be cleared, didn't work) ended up deleting the C: partition (just OS and apps) and doing a clean install. It was during this that Norton problem was identified. -- The people think the Constitution protects their rights; But government sees it as an obstacle to be overcome. "Mordechai_flip" wrote in message ... | Every time I have to restart my computer I lose my cable connection and have | to use ipconfig then ipconfig /renew to get it working again. I had this | problem earlier, and nothing I have tried has worked. I am running XP Home | SP2 with a USB cable modem, and no router. All known drivers are up to date, | and there isn't any problem listed in the device manager. I have uninstalled | and re installed Zone Alarm and Norton's, run spybot searches, virus checks | with up to date programs,and turned off the Windows firewall. | | Any other ideas? I, my cable company, and microsoft are clean out. | | Error Log (there was and address, I put in the stars): | | Unable to contact a DHCP server. The Automatic Private IP Address | ***.***.***.*** will be assigned to dial-in clients. Clients may be unable to | access resources on the network. | | For more information, see Help and Support Center at | http://go.microsoft.com/fwlink/events.asp. | |
#10
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Loss Broadband Connection
No you shouldn't have to reformat. Just do an uninstall from the Add/Remove
Programs. Make sure you remove all Symantec software in the list and reboot. Log back in and do a reinstall from the CD. That should work fine. "Mordechai_flip" wrote: Thanks for the help. Your right, I am just going to have to buckle down and reinstall. I don't have to reformat the hard drive to do that will I? "Jim Macklin" wrote: We had the same problem with the APR cache and repair didn't work, neither did ipconfig. A format and clean install fixed everything. It occurred to me that computer repair shops are charging $50-75 an hour so pretty quick it would be cheaper to just order a new computer. -- The people think the Constitution protects their rights; But government sees it as an obstacle to be overcome. "Mordechai_flip" wrote in message ... | The Symantec support site has a tutorial on how to manually remove System | Works and it helped. I was able to get back my connection after clicking | "repair connection" when I restarted, but it still shows error when trying to | clear the APR cache, and it doesn't start automatically like it should | | "Jim Macklin" wrote: | | Just had ands solved a similar problem on my son's Dell. It | seems that an update to Norton Internet Security was | automatically blocking XP services, such as the application | gateway layer service and basically any application that | tried to connect to the Internet. Even turning Norton off | did not fix the problem, what ever registry that it set was | not reset. After several days of trying to reset with | ipconfig, using the repair button in the network properties | (cache could not be cleared, didn't work) ended up deleting | the C: partition (just OS and apps) and doing a clean | install. It was during this that Norton problem was | identified. | | | -- | The people think the Constitution protects their rights; | But government sees it as an obstacle to be overcome. | | | "Mordechai_flip" | wrote in message | ... | | Every time I have to restart my computer I lose my cable | connection and have | | to use ipconfig then ipconfig /renew to get it working | again. I had this | | problem earlier, and nothing I have tried has worked. I am | running XP Home | | SP2 with a USB cable modem, and no router. All known | drivers are up to date, | | and there isn't any problem listed in the device manager. | I have uninstalled | | and re installed Zone Alarm and Norton's, run spybot | searches, virus checks | | with up to date programs,and turned off the Windows | firewall. | | | | Any other ideas? I, my cable company, and microsoft are | clean out. | | | | Error Log (there was and address, I put in the stars): | | | | Unable to contact a DHCP server. The Automatic Private IP | Address | | ***.***.***.*** will be assigned to dial-in clients. | Clients may be unable to | | access resources on the network. | | | | For more information, see Help and Support Center at | | http://go.microsoft.com/fwlink/events.asp. | | | | | |
#11
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Loss Broadband Connection
Yes, it has a good support page at www.SARC.com and I did
find the NIS 2004 manual (over 4 MB PDF) and it does allow manual settings, but the default automatic settings are just too aggressive. Plus, even when we turned the program off, it still held the settings and did not release the ports and applications. Zone Alarm is much easier to use and is an excellent firewall. -- The people think the Constitution protects their rights; But government sees it as an obstacle to be overcome. "Hunter B" wrote in message ... |I had a similar problem with NIS and that is why I removed it from my Dell | and went with a different product. I now use Sygate and I am not having any | problems. Not to say that NIS is a bad product...but it shouldn't be doing | that. Norton is a good company to deal with though and has great tech | support. Just my .02$ | | "Jim Macklin" wrote: | | Just had ands solved a similar problem on my son's Dell. It | seems that an update to Norton Internet Security was | automatically blocking XP services, such as the application | gateway layer service and basically any application that | tried to connect to the Internet. Even turning Norton off | did not fix the problem, what ever registry that it set was | not reset. After several days of trying to reset with | ipconfig, using the repair button in the network properties | (cache could not be cleared, didn't work) ended up deleting | the C: partition (just OS and apps) and doing a clean | install. It was during this that Norton problem was | identified. | | | -- | The people think the Constitution protects their rights; | But government sees it as an obstacle to be overcome. | | | "Mordechai_flip" | wrote in message | ... | | Every time I have to restart my computer I lose my cable | connection and have | | to use ipconfig then ipconfig /renew to get it working | again. I had this | | problem earlier, and nothing I have tried has worked. I am | running XP Home | | SP2 with a USB cable modem, and no router. All known | drivers are up to date, | | and there isn't any problem listed in the device manager. | I have uninstalled | | and re installed Zone Alarm and Norton's, run spybot | searches, virus checks | | with up to date programs,and turned off the Windows | firewall. | | | | Any other ideas? I, my cable company, and microsoft are | clean out. | | | | Error Log (there was and address, I put in the stars): | | | | Unable to contact a DHCP server. The Automatic Private IP | Address | | ***.***.***.*** will be assigned to dial-in clients. | Clients may be unable to | | access resources on the network. | | | | For more information, see Help and Support Center at | | http://go.microsoft.com/fwlink/events.asp. | | | | | |
#12
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Loss Broadband Connection
I would set the firewall to a low setting before
uninstalling, in case the uninstall of NIS left the ports blocked. -- The people think the Constitution protects their rights; But government sees it as an obstacle to be overcome. "Hunter B" wrote in message ... | No you shouldn't have to reformat. Just do an uninstall from the Add/Remove | Programs. Make sure you remove all Symantec software in the list and reboot. | Log back in and do a reinstall from the CD. That should work fine. | | "Mordechai_flip" wrote: | | Thanks for the help. Your right, I am just going to have to buckle down and | reinstall. I don't have to reformat the hard drive to do that will I? | | "Jim Macklin" wrote: | | We had the same problem with the APR cache and repair didn't | work, neither did ipconfig. A format and clean install | fixed everything. It occurred to me that computer repair | shops are charging $50-75 an hour so pretty quick it would | be cheaper to just order a new computer. | | | -- | The people think the Constitution protects their rights; | But government sees it as an obstacle to be overcome. | | | "Mordechai_flip" | wrote in message | ... | | The Symantec support site has a tutorial on how to | manually remove System | | Works and it helped. I was able to get back my connection | after clicking | | "repair connection" when I restarted, but it still shows | error when trying to | | clear the APR cache, and it doesn't start automatically | like it should | | | | "Jim Macklin" wrote: | | | | Just had ands solved a similar problem on my son's Dell. | It | | seems that an update to Norton Internet Security was | | automatically blocking XP services, such as the | application | | gateway layer service and basically any application that | | tried to connect to the Internet. Even turning Norton | off | | did not fix the problem, what ever registry that it set | was | | not reset. After several days of trying to reset with | | ipconfig, using the repair button in the network | properties | | (cache could not be cleared, didn't work) ended up | deleting | | the C: partition (just OS and apps) and doing a clean | | install. It was during this that Norton problem was | | identified. | | | | | | -- | | The people think the Constitution protects their rights; | | But government sees it as an obstacle to be overcome. | | | | | | "Mordechai_flip" | | | wrote in message | | | ... | | | Every time I have to restart my computer I lose my | cable | | connection and have | | | to use ipconfig then ipconfig /renew to get it working | | again. I had this | | | problem earlier, and nothing I have tried has worked. | I am | | running XP Home | | | SP2 with a USB cable modem, and no router. All known | | drivers are up to date, | | | and there isn't any problem listed in the device | manager. | | I have uninstalled | | | and re installed Zone Alarm and Norton's, run spybot | | searches, virus checks | | | with up to date programs,and turned off the Windows | | firewall. | | | | | | Any other ideas? I, my cable company, and microsoft | are | | clean out. | | | | | | Error Log (there was and address, I put in the stars): | | | | | | Unable to contact a DHCP server. The Automatic Private | IP | | Address | | | ***.***.***.*** will be assigned to dial-in clients. | | Clients may be unable to | | | access resources on the network. | | | | | | For more information, see Help and Support Center at | | | http://go.microsoft.com/fwlink/events.asp. | | | | | | | | | | | | |
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