No Desktop

Hi
I have a HP laptop running Windows XP Pro.
I have Norton Anti-virus which is up-to-date. I recently opened an email
which had an attachment. Foolishly I opened the attachment. Shortly after
doing this and when I booted up, all my icons and desktop had dissapeared. I
could get into the internet and my mail by using the button on my keyboard.
Now I am having difficulty doing this. Can anybody give me some good advice.
regards.
S

From: "Sal"

| Hi
| I have a HP laptop running Windows XP Pro.
| I have Norton Anti-virus which is up-to-date. I recently opened an email
| which had an attachment. Foolishly I opened the attachment. Shortly after
| doing this and when I booted up, all my icons and desktop had dissapeared. I
| could get into the internet and my mail by using the button on my keyboard.
| Now I am having difficulty doing this. Can anybody give me some good advice.
| regards.
| S

That attachment may well have been a virus !

Download MULTI_AV.EXE from the URL --
http://www.ik-cs.com/programs/virtools/Multi_AV.exe

To use this utility, perform the following...
Execute; Multi_AV.exe { Note: You must use the default folder C:\AV-CLS }
Choose; Unzip
Choose; Close

Execute; C:\AV-CLS\StartMenu.BAT
{ or Double-click on 'Start Menu' in C:\AV-CLS }

NOTE: You may have to disable your software FireWall or allow WGET.EXE to go through your
FireWall to allow it to download the needed AV vendor related files.

C:\AV-CLS\StartMenu.BAT -- { or Double-click on 'Start Menu' in C:\AV-CLS}
This will bring up the initial menu of choices and should be executed in Normal Mode.
This way all the components can be downloaded from each AV vendor's web site.
The choices are; Sophos, Trend, McAfee, Kaspersky, Exit this menu and Reboot the PC.

You can choose to go to each menu item and just download the needed files or you can
download the files and perform a scan in Normal Mode. Once you have downloaded the files
needed for each scanner you want to use, you should reboot the PC into Safe Mode [F8 key
during boot] and re-run the menu again and choose which scanner you want to run in Safe
Mode. It is suggested to run the scanners in both Safe Mode and Normal Mode.

When the menu is displayed hitting 'H' or 'h' will bring up a more comprehensive PDF help
file.


* * * Please report back your results * * *


--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm

Hi and thank you.
I will try this out tomorrow.
Reards.
S

"David H. Lipman" wrote:

From: "Sal"

| Hi
| I have a HP laptop running Windows XP Pro.
| I have Norton Anti-virus which is up-to-date. I recently opened an email
| which had an attachment. Foolishly I opened the attachment. Shortly after
| doing this and when I booted up, all my icons and desktop had dissapeared. I
| could get into the internet and my mail by using the button on my keyboard.
| Now I am having difficulty doing this. Can anybody give me some good advice.
| regards.
| S

That attachment may well have been a virus !

Download MULTI_AV.EXE from the URL --
http://www.ik-cs.com/programs/virtools/Multi_AV.exe

To use this utility, perform the following...
Execute; Multi_AV.exe { Note: You must use the default folder C:\AV-CLS }
Choose; Unzip
Choose; Close

Execute; C:\AV-CLS\StartMenu.BAT
{ or Double-click on 'Start Menu' in C:\AV-CLS }

NOTE: You may have to disable your software FireWall or allow WGET.EXE to go through your
FireWall to allow it to download the needed AV vendor related files.

C:\AV-CLS\StartMenu.BAT -- { or Double-click on 'Start Menu' in C:\AV-CLS}
This will bring up the initial menu of choices and should be executed in Normal Mode.
This way all the components can be downloaded from each AV vendor's web site.
The choices are; Sophos, Trend, McAfee, Kaspersky, Exit this menu and Reboot the PC.

You can choose to go to each menu item and just download the needed files or you can
download the files and perform a scan in Normal Mode. Once you have downloaded the files
needed for each scanner you want to use, you should reboot the PC into Safe Mode [F8 key
during boot] and re-run the menu again and choose which scanner you want to run in Safe
Mode. It is suggested to run the scanners in both Safe Mode and Normal Mode.

When the menu is displayed hitting 'H' or 'h' will bring up a more comprehensive PDF help
file.


* * * Please report back your results * * *


--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm