Unable to print using Microsoft Fax

I have an HP Desktop Pavilion xg992 with XP Home updated to SP2.
I'm having a problem printing with Microsoft Fax. I've been able to use fax
to print documents, but it just quit working. I click on print and choose
the fax printer, the fax wizard opens and I'm able to preview the document.
However, after clicking Finish, nothing happens. The Fax Monitor doesn't
open and the fax doesn't show up in the console Outbox. In control panel,
under Printers and Fax, the fax printer shows document pending.
The modem works fine. I can dial any number (including the fax machine).
There is no local printer other than the fax printer. There used to be a
network printer, but it has been deleted.
I have removed fax in Windows components and added it, configured it,
uninstalled modem and com ports and reinstalled them. Nothing seems to make
any difference. Sometimes there is an error in event viewer about the fax
printer monitor failed to connect to the fax service.

I tried HP Chat Support but they didn't understand what I was asking.

Can anyone help?

Examine the status of the Fax Service and of the Fax printer and tell us
what you see. Define what you changed just before "it just quit working."
Such things never happen for no reason.
--
Russ Valentine
[MVP-Outlook]
"Alexander's Camper Sales" wrote in message
m...
I have an HP Desktop Pavilion xg992 with XP Home updated to SP2.
I'm having a problem printing with Microsoft Fax. I've been able to use
fax to print documents, but it just quit working. I click on print and
choose the fax printer, the fax wizard opens and I'm able to preview the
document. However, after clicking Finish, nothing happens. The Fax Monitor
doesn't open and the fax doesn't show up in the console Outbox. In control
panel, under Printers and Fax, the fax printer shows document pending.
The modem works fine. I can dial any number (including the fax machine).
There is no local printer other than the fax printer. There used to be a
network printer, but it has been deleted.
I have removed fax in Windows components and added it, configured it,
uninstalled modem and com ports and reinstalled them. Nothing seems to
make any difference. Sometimes there is an error in event viewer about
the fax printer monitor failed to connect to the fax service.

I tried HP Chat Support but they didn't understand what I was asking.

Can anyone help?

The status of the Fax Printer is online. I'm not sure how to find the
status of the Fax Service. Right now I'm home and don't have access to the
HP (which is at work).
As for changes....I was last able to fax successfully on Aug. 16. When I
tried on Aug. 31, I wasn't able to. I have no idea what changes I might
have made during those two weeks. The only major change would possibly
uninstalling the network printer.
Sorry I can't be more help than that. I've been trying to fix this whenever
I have a spare moment at work (not too often).
Thanks

"Russ Valentine [MVP-Outlook]" wrote in message
...
Examine the status of the Fax Service and of the Fax printer and tell us
what you see. Define what you changed just before "it just quit working."
Such things never happen for no reason.
--
Russ Valentine
[MVP-Outlook]
"Alexander's Camper Sales" wrote in message
m...
I have an HP Desktop Pavilion xg992 with XP Home updated to SP2.
I'm having a problem printing with Microsoft Fax. I've been able to use
fax to print documents, but it just quit working. I click on print and
choose the fax printer, the fax wizard opens and I'm able to preview the
document. However, after clicking Finish, nothing happens. The Fax
Monitor doesn't open and the fax doesn't show up in the console Outbox.
In control panel, under Printers and Fax, the fax printer shows document
pending.
The modem works fine. I can dial any number (including the fax machine).
There is no local printer other than the fax printer. There used to be a
network printer, but it has been deleted.
I have removed fax in Windows components and added it, configured it,
uninstalled modem and com ports and reinstalled them. Nothing seems to
make any difference. Sometimes there is an error in event viewer about
the fax printer monitor failed to connect to the fax service.

I tried HP Chat Support but they didn't understand what I was asking.

Can anyone help?

The status of the Fax Service can be examined in Administrative Tools. You
haven't clarified whether your Fax Service was using a local fax modem or a
shared network fax modem.
--
Russ Valentine
[MVP-Outlook]
"Abby Normil" wrote in message
om...
The status of the Fax Printer is online. I'm not sure how to find the
status of the Fax Service. Right now I'm home and don't have access to
the HP (which is at work).
As for changes....I was last able to fax successfully on Aug. 16. When I
tried on Aug. 31, I wasn't able to. I have no idea what changes I might
have made during those two weeks. The only major change would possibly
uninstalling the network printer.
Sorry I can't be more help than that. I've been trying to fix this
whenever I have a spare moment at work (not too often).
Thanks

"Russ Valentine [MVP-Outlook]" wrote in message
...
Examine the status of the Fax Service and of the Fax printer and tell us
what you see. Define what you changed just before "it just quit working."
Such things never happen for no reason.
--
Russ Valentine
[MVP-Outlook]
"Alexander's Camper Sales" wrote in message
m...
I have an HP Desktop Pavilion xg992 with XP Home updated to SP2.
I'm having a problem printing with Microsoft Fax. I've been able to use
fax to print documents, but it just quit working. I click on print and
choose the fax printer, the fax wizard opens and I'm able to preview the
document. However, after clicking Finish, nothing happens. The Fax
Monitor doesn't open and the fax doesn't show up in the console Outbox.
In control panel, under Printers and Fax, the fax printer shows document
pending.
The modem works fine. I can dial any number (including the fax machine).
There is no local printer other than the fax printer. There used to be a
network printer, but it has been deleted.
I have removed fax in Windows components and added it, configured it,
uninstalled modem and com ports and reinstalled them. Nothing seems to
make any difference. Sometimes there is an error in event viewer about
the fax printer monitor failed to connect to the fax service.

I tried HP Chat Support but they didn't understand what I was asking.

Can anyone help?

Fax Service is set to manual. I don't receive faxes, only send.
Using a local fax modem.

"Russ Valentine [MVP-Outlook]" wrote in message
...
The status of the Fax Service can be examined in Administrative Tools. You
haven't clarified whether your Fax Service was using a local fax modem or
a shared network fax modem.
--
Russ Valentine
[MVP-Outlook]
"Abby Normil" wrote in message
om...
The status of the Fax Printer is online. I'm not sure how to find the
status of the Fax Service. Right now I'm home and don't have access to
the HP (which is at work).
As for changes....I was last able to fax successfully on Aug. 16. When I
tried on Aug. 31, I wasn't able to. I have no idea what changes I might
have made during those two weeks. The only major change would possibly
uninstalling the network printer.
Sorry I can't be more help than that. I've been trying to fix this
whenever I have a spare moment at work (not too often).
Thanks

"Russ Valentine [MVP-Outlook]" wrote in message
...
Examine the status of the Fax Service and of the Fax printer and tell us
what you see. Define what you changed just before "it just quit
working." Such things never happen for no reason.
--
Russ Valentine
[MVP-Outlook]
"Alexander's Camper Sales" wrote in message
m...
I have an HP Desktop Pavilion xg992 with XP Home updated to SP2.
I'm having a problem printing with Microsoft Fax. I've been able to use
fax to print documents, but it just quit working. I click on print and
choose the fax printer, the fax wizard opens and I'm able to preview
the document. However, after clicking Finish, nothing happens. The Fax
Monitor doesn't open and the fax doesn't show up in the console Outbox.
In control panel, under Printers and Fax, the fax printer shows
document pending.
The modem works fine. I can dial any number (including the fax
machine). There is no local printer other than the fax printer. There
used to be a network printer, but it has been deleted.
I have removed fax in Windows components and added it, configured it,
uninstalled modem and com ports and reinstalled them. Nothing seems to
make any difference. Sometimes there is an error in event viewer about
the fax printer monitor failed to connect to the fax service.

I tried HP Chat Support but they didn't understand what I was asking.

Can anyone help?

That doesn't matter. The status of the Fax Service should still display as
"Started"
--
Russ Valentine
[MVP-Outlook]
"Abby Normil" wrote in message
om...
Fax Service is set to manual. I don't receive faxes, only send.
Using a local fax modem.

"Russ Valentine [MVP-Outlook]" wrote in message
...
The status of the Fax Service can be examined in Administrative Tools.
You haven't clarified whether your Fax Service was using a local fax
modem or a shared network fax modem.
--
Russ Valentine
[MVP-Outlook]
"Abby Normil" wrote in message
om...
The status of the Fax Printer is online. I'm not sure how to find the
status of the Fax Service. Right now I'm home and don't have access to
the HP (which is at work).
As for changes....I was last able to fax successfully on Aug. 16. When
I tried on Aug. 31, I wasn't able to. I have no idea what changes I
might have made during those two weeks. The only major change would
possibly uninstalling the network printer.
Sorry I can't be more help than that. I've been trying to fix this
whenever I have a spare moment at work (not too often).
Thanks

"Russ Valentine [MVP-Outlook]" wrote in message
...
Examine the status of the Fax Service and of the Fax printer and tell
us what you see. Define what you changed just before "it just quit
working." Such things never happen for no reason.
--
Russ Valentine
[MVP-Outlook]
"Alexander's Camper Sales" wrote in message
m...
I have an HP Desktop Pavilion xg992 with XP Home updated to SP2.
I'm having a problem printing with Microsoft Fax. I've been able to
use fax to print documents, but it just quit working. I click on print
and choose the fax printer, the fax wizard opens and I'm able to
preview the document. However, after clicking Finish, nothing happens.
The Fax Monitor doesn't open and the fax doesn't show up in the
console Outbox. In control panel, under Printers and Fax, the fax
printer shows document pending.
The modem works fine. I can dial any number (including the fax
machine). There is no local printer other than the fax printer. There
used to be a network printer, but it has been deleted.
I have removed fax in Windows components and added it, configured it,
uninstalled modem and com ports and reinstalled them. Nothing seems
to make any difference. Sometimes there is an error in event viewer
about the fax printer monitor failed to connect to the fax service.

I tried HP Chat Support but they didn't understand what I was asking.

Can anyone help?

I can't remember whether it does or not; I'll check tomorrow. I thought it
only showed started it I sent a fax. Event viewer shows service starts
successfully if I try to send a fax.


"Russ Valentine [MVP-Outlook]" wrote in message
...
That doesn't matter. The status of the Fax Service should still display as
"Started"
--
Russ Valentine
[MVP-Outlook]
"Abby Normil" wrote in message
om...
Fax Service is set to manual. I don't receive faxes, only send.
Using a local fax modem.

"Russ Valentine [MVP-Outlook]" wrote in message
...
The status of the Fax Service can be examined in Administrative Tools.
You haven't clarified whether your Fax Service was using a local fax
modem or a shared network fax modem.
--
Russ Valentine
[MVP-Outlook]
"Abby Normil" wrote in message
om...
The status of the Fax Printer is online. I'm not sure how to find the
status of the Fax Service. Right now I'm home and don't have access to
the HP (which is at work).
As for changes....I was last able to fax successfully on Aug. 16. When
I tried on Aug. 31, I wasn't able to. I have no idea what changes I
might have made during those two weeks. The only major change would
possibly uninstalling the network printer.
Sorry I can't be more help than that. I've been trying to fix this
whenever I have a spare moment at work (not too often).
Thanks

"Russ Valentine [MVP-Outlook]" wrote in message
...
Examine the status of the Fax Service and of the Fax printer and tell
us what you see. Define what you changed just before "it just quit
working." Such things never happen for no reason.
--
Russ Valentine
[MVP-Outlook]
"Alexander's Camper Sales" wrote in message
m...
I have an HP Desktop Pavilion xg992 with XP Home updated to SP2.
I'm having a problem printing with Microsoft Fax. I've been able to
use fax to print documents, but it just quit working. I click on
print and choose the fax printer, the fax wizard opens and I'm able
to preview the document. However, after clicking Finish, nothing
happens. The Fax Monitor doesn't open and the fax doesn't show up in
the console Outbox. In control panel, under Printers and Fax, the fax
printer shows document pending.
The modem works fine. I can dial any number (including the fax
machine). There is no local printer other than the fax printer. There
used to be a network printer, but it has been deleted.
I have removed fax in Windows components and added it, configured it,
uninstalled modem and com ports and reinstalled them. Nothing seems
to make any difference. Sometimes there is an error in event viewer
about the fax printer monitor failed to connect to the fax service.

I tried HP Chat Support but they didn't understand what I was asking.

Can anyone help?

The fax service is not started. If I start it, it stops. I get a message
that some services stop automatically unless they're in use.


"Abby Normil" wrote in message
om...
I can't remember whether it does or not; I'll check tomorrow. I thought it
only showed started it I sent a fax. Event viewer shows service starts
successfully if I try to send a fax.


"Russ Valentine [MVP-Outlook]" wrote in message
...
That doesn't matter. The status of the Fax Service should still display
as "Started"
--
Russ Valentine
[MVP-Outlook]
"Abby Normil" wrote in message
om...
Fax Service is set to manual. I don't receive faxes, only send.
Using a local fax modem.

"Russ Valentine [MVP-Outlook]" wrote in message
...
The status of the Fax Service can be examined in Administrative Tools.
You haven't clarified whether your Fax Service was using a local fax
modem or a shared network fax modem.
--
Russ Valentine
[MVP-Outlook]
"Abby Normil" wrote in message
om...
The status of the Fax Printer is online. I'm not sure how to find the
status of the Fax Service. Right now I'm home and don't have access
to the HP (which is at work).
As for changes....I was last able to fax successfully on Aug. 16.
When I tried on Aug. 31, I wasn't able to. I have no idea what
changes I might have made during those two weeks. The only major
change would possibly uninstalling the network printer.
Sorry I can't be more help than that. I've been trying to fix this
whenever I have a spare moment at work (not too often).
Thanks

"Russ Valentine [MVP-Outlook]" wrote in message
...
Examine the status of the Fax Service and of the Fax printer and tell
us what you see. Define what you changed just before "it just quit
working." Such things never happen for no reason.
--
Russ Valentine
[MVP-Outlook]
"Alexander's Camper Sales" wrote in message
m...
I have an HP Desktop Pavilion xg992 with XP Home updated to SP2.
I'm having a problem printing with Microsoft Fax. I've been able to
use fax to print documents, but it just quit working. I click on
print and choose the fax printer, the fax wizard opens and I'm able
to preview the document. However, after clicking Finish, nothing
happens. The Fax Monitor doesn't open and the fax doesn't show up in
the console Outbox. In control panel, under Printers and Fax, the
fax printer shows document pending.
The modem works fine. I can dial any number (including the fax
machine). There is no local printer other than the fax printer.
There used to be a network printer, but it has been deleted.
I have removed fax in Windows components and added it, configured
it, uninstalled modem and com ports and reinstalled them. Nothing
seems to make any difference. Sometimes there is an error in event
viewer about the fax printer monitor failed to connect to the fax
service.

I tried HP Chat Support but they didn't understand what I was
asking.

Can anyone help?

Not right. Hard to solve without the steps to repro your problem.
--
Russ Valentine
[MVP-Outlook]
"Alexander's Camper Sales" wrote in message
om...
The fax service is not started. If I start it, it stops. I get a message
that some services stop automatically unless they're in use.


"Abby Normil" wrote in message
om...
I can't remember whether it does or not; I'll check tomorrow. I thought
it only showed started it I sent a fax. Event viewer shows service starts
successfully if I try to send a fax.


"Russ Valentine [MVP-Outlook]" wrote in message
...
That doesn't matter. The status of the Fax Service should still display
as "Started"
--
Russ Valentine
[MVP-Outlook]
"Abby Normil" wrote in message
om...
Fax Service is set to manual. I don't receive faxes, only send.
Using a local fax modem.

"Russ Valentine [MVP-Outlook]" wrote in message
...
The status of the Fax Service can be examined in Administrative Tools.
You haven't clarified whether your Fax Service was using a local fax
modem or a shared network fax modem.
--
Russ Valentine
[MVP-Outlook]
"Abby Normil" wrote in message
om...
The status of the Fax Printer is online. I'm not sure how to find
the status of the Fax Service. Right now I'm home and don't have
access to the HP (which is at work).
As for changes....I was last able to fax successfully on Aug. 16.
When I tried on Aug. 31, I wasn't able to. I have no idea what
changes I might have made during those two weeks. The only major
change would possibly uninstalling the network printer.
Sorry I can't be more help than that. I've been trying to fix this
whenever I have a spare moment at work (not too often).
Thanks

"Russ Valentine [MVP-Outlook]" wrote in message
...
Examine the status of the Fax Service and of the Fax printer and
tell us what you see. Define what you changed just before "it just
quit working." Such things never happen for no reason.
--
Russ Valentine
[MVP-Outlook]
"Alexander's Camper Sales" wrote in message
m...
I have an HP Desktop Pavilion xg992 with XP Home updated to SP2.
I'm having a problem printing with Microsoft Fax. I've been able to
use fax to print documents, but it just quit working. I click on
print and choose the fax printer, the fax wizard opens and I'm able
to preview the document. However, after clicking Finish, nothing
happens. The Fax Monitor doesn't open and the fax doesn't show up
in the console Outbox. In control panel, under Printers and Fax,
the fax printer shows document pending.
The modem works fine. I can dial any number (including the fax
machine). There is no local printer other than the fax printer.
There used to be a network printer, but it has been deleted.
I have removed fax in Windows components and added it, configured
it, uninstalled modem and com ports and reinstalled them. Nothing
seems to make any difference. Sometimes there is an error in event
viewer about the fax printer monitor failed to connect to the fax
service.

I tried HP Chat Support but they didn't understand what I was
asking.

Can anyone help?

Well, thanks anyway.


"Russ Valentine [MVP-Outlook]" wrote in message
...
Not right. Hard to solve without the steps to repro your problem.
--
Russ Valentine
[MVP-Outlook]
"Alexander's Camper Sales" wrote in message
om...
The fax service is not started. If I start it, it stops. I get a message
that some services stop automatically unless they're in use.


"Abby Normil" wrote in message
om...
I can't remember whether it does or not; I'll check tomorrow. I thought
it only showed started it I sent a fax. Event viewer shows service
starts successfully if I try to send a fax.


"Russ Valentine [MVP-Outlook]" wrote in message
...
That doesn't matter. The status of the Fax Service should still display
as "Started"
--
Russ Valentine
[MVP-Outlook]
"Abby Normil" wrote in message
om...
Fax Service is set to manual. I don't receive faxes, only send.
Using a local fax modem.

"Russ Valentine [MVP-Outlook]" wrote in message
...
The status of the Fax Service can be examined in Administrative
Tools. You haven't clarified whether your Fax Service was using a
local fax modem or a shared network fax modem.
--
Russ Valentine
[MVP-Outlook]
"Abby Normil" wrote in message
om...
The status of the Fax Printer is online. I'm not sure how to find
the status of the Fax Service. Right now I'm home and don't have
access to the HP (which is at work).
As for changes....I was last able to fax successfully on Aug. 16.
When I tried on Aug. 31, I wasn't able to. I have no idea what
changes I might have made during those two weeks. The only major
change would possibly uninstalling the network printer.
Sorry I can't be more help than that. I've been trying to fix this
whenever I have a spare moment at work (not too often).
Thanks

"Russ Valentine [MVP-Outlook]" wrote in message
...
Examine the status of the Fax Service and of the Fax printer and
tell us what you see. Define what you changed just before "it just
quit working." Such things never happen for no reason.
--
Russ Valentine
[MVP-Outlook]
"Alexander's Camper Sales" wrote in
message m...
I have an HP Desktop Pavilion xg992 with XP Home updated to SP2.
I'm having a problem printing with Microsoft Fax. I've been able
to use fax to print documents, but it just quit working. I click
on print and choose the fax printer, the fax wizard opens and I'm
able to preview the document. However, after clicking Finish,
nothing happens. The Fax Monitor doesn't open and the fax doesn't
show up in the console Outbox. In control panel, under Printers
and Fax, the fax printer shows document pending.
The modem works fine. I can dial any number (including the fax
machine). There is no local printer other than the fax printer.
There used to be a network printer, but it has been deleted.
I have removed fax in Windows components and added it, configured
it, uninstalled modem and com ports and reinstalled them. Nothing
seems to make any difference. Sometimes there is an error in
event viewer about the fax printer monitor failed to connect to
the fax service.

I tried HP Chat Support but they didn't understand what I was
asking.

Can anyone help?