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#31
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Can't print photos from Windows 8 (64-bit)
On Wed, 25 Sep 2013 Ashton Crusher wrote:
I think I ought to précis the situation as it is now because, when I posted the original message, I hadn't experimented enough to describe the problem accurately. I have posted further facts as they became known but now I ought to just repeat them in a concise manner. I am using an HP Photosmart 2610 AIO. Photos will not print using Windows 8 64-bit if I specify borderless. It doesn't matter whether they are large format or small. The file is reportedly sent to the printer but the printer doesn't receive it. In all other respects printing works correctly. I have tried the various workarounds suggested by others but this made no difference whatsoever. I have used two different computers running Win8 64 with the same result, so it would appear not to be a problem with the installation that would require a repair. I have also tried printing borderless on two further computers running Win8 32-bit. These all printed correctly. There was no problem. When I downloaded the printer driver from HP there were different drivers for 64-bit and 32-bit. My conclusion is, therefore, that there is a flaw in the 64-bit driver. Either that, or that there is a problem with the way the 64-bit OS interacts with the 64-bit driver. I do have an HP Photosmart 8750. I tried just one print with that from a 64-bit driver. There were problems, but I have not had time to experiment further. In any case, that 8750 has its own faults which could mask any fault from the HP driver. It was my hope when I started this thread that someone would write to say that they had had the same problem, whether or not they were using the same or a similar printer with WIN8 64-bit. That would then be proof enough to blame the 64-bit driver. But if someone were to write and say that they've had no problems with the same setup then I would know I had to look at my own computer(s). I could be wrong but can't you use the 32 bit drivers even on a 64 bit OS setup? If so, try getting rid of the 64 bit driver and installing the 32 bit one and see how that works. I hadn't thought of that. It's worth a try, but it'll have to wait for a week or so as I'm away for a week. Thanks for the suggestion. David -- David Rance writing from Caversham, Reading, UK |
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#32
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Can't print photos from Windows 8 (64-bit)
On Wed, 25 Sep 2013 Wolf K wrote:
On 2013-09-25 5:36 PM, David Rance wrote: [...] I think I ought to précis the situation as it is now because, when I posted the original message, I hadn't experimented enough to describe the problem accurately. I have posted further facts as they became known but now I ought to just repeat them in a concise manner. I am using an HP Photosmart 2610 AIO. [...] I searched for drivers for this printer, and found several posts that complained that the driver was not "full featured", ie, that it didn't invoke all the features of the printer in Win 7 Question: just how old is this printer? If it's no longer made, it's unlikely that HP will take the trouble to fix the driver. It's old and no longer in production. I have suffered in the past from HP updating only basic drivers. Back in 2008 I had an HP1120 and HP claimed they had an updated full featured driver for Win XP - but it wasn't. I made several phone calls to HP - and they kept assuring me that the driver I'd downloaded *was* full-featured. In the end I gave up. However the driver for the Photosmart 2610 is not only updated for Win 8 (64-bit and 32-bit) but it really is full-featured. Yes, they have updated the software for this printer even though it's no longer in production. The problem is that, with the 64-bit version, it doesn't print borderless! David -- David Rance writing from Le Mesnil Villement, Calvados, France |
#33
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Can't print photos from Windows 8 (64-bit)
On Thu, 26 Sep 2013 David Rance wrote:
On Wed, 25 Sep 2013 Ashton Crusher wrote: I think I ought to précis the situation as it is now because, when I posted the original message, I hadn't experimented enough to describe the problem accurately. I have posted further facts as they became known but now I ought to just repeat them in a concise manner. I am using an HP Photosmart 2610 AIO. Photos will not print using Windows 8 64-bit if I specify borderless. It doesn't matter whether they are large format or small. The file is reportedly sent to the printer but the printer doesn't receive it. In all other respects printing works correctly. I have tried the various workarounds suggested by others but this made no difference whatsoever. Just a postscript to this thread. I was about to try Ashton Crusher's suggestion: I could be wrong but can't you use the 32 bit drivers even on a 64 bit OS setup? If so, try getting rid of the 64 bit driver and installing the 32 bit one and see how that works. and logged on to the HP website to download the 32-bit driver and software. However, I saw that HP had issued an update to this software for Windows 8.1. So I downloaded the updated 64-bit version for Win 8.1 on the basis that, you never know, they might have fixed it. ....AND THEY HAVE!!! So everything now appears to work correctly. I won't say perfectly because I don't know if tomorrow I might find another bug! But at the moment I'm happy! David -- David Rance writing from Caversham, Reading, UK |
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