XP Upgrade problem

I tried to upgrade my computer's OS to XP Professional from XP Home and it
would not let me do an upgrade only a new installation. Here is the
background. I puchased a new computer which came with XP Home preinstalled
with drivers and a variety of applications (some of which I wanted). It is
an HP AMD computer system. I have run Partition Magic to change the
partitioning (get way from one very large partition to several), and I
installed Susie Linex (to learn about it) in one of the partitions. It now
has a boot option that allows me to boot either XP Home or Linix. It works
fine.

I then purchased a copy of XP Professional upgrade, wanting to upgrade my
computer. Before starting this, I did run Ghost and made an image of my C
partition. I ran the upgrade and it would not let me do an upgrade, only a
new installation. It did not ask me the question "Do I want to do an
upgrade". Anyway I thought that I might proceed with the installation
thinking that I miss understood the documentation and I would get the
upgrade question a little later in the process. I was wrong and it did a
full installation. I lost all of my applications (Office, etc.) that I
installed including the ones that came pre-installed (that is why I wanted
to do the upgrade and not a new installation).

Well anyway, I put the Ghost backup in and ran it to return my computer to
how it was before. That all seems to work (applications, etc.) except I
can't seem to get out my DSL line and I don't know why. I don't
particularly want to worry about that now. I would just like to figure out
what I have to do to do an upagrade. Then look at the DSL problem.

Any ideas?

Neal

If your computer came with XP Home preinstalled, it is an OEM version and
does not qualify for and upgrade. Sorry for the bad news but a new install
would be your only option

"Neal" wrote in message
...
I tried to upgrade my computer's OS to XP Professional from XP Home and it
would not let me do an upgrade only a new installation. Here is the
background. I puchased a new computer which came with XP Home
preinstalled
with drivers and a variety of applications (some of which I wanted). It
is
an HP AMD computer system. I have run Partition Magic to change the
partitioning (get way from one very large partition to several), and I
installed Susie Linex (to learn about it) in one of the partitions. It
now
has a boot option that allows me to boot either XP Home or Linix. It
works
fine.

I then purchased a copy of XP Professional upgrade, wanting to upgrade my
computer. Before starting this, I did run Ghost and made an image of my C
partition. I ran the upgrade and it would not let me do an upgrade, only
a
new installation. It did not ask me the question "Do I want to do an
upgrade". Anyway I thought that I might proceed with the installation
thinking that I miss understood the documentation and I would get the
upgrade question a little later in the process. I was wrong and it did a
full installation. I lost all of my applications (Office, etc.) that I
installed including the ones that came pre-installed (that is why I wanted
to do the upgrade and not a new installation).

Well anyway, I put the Ghost backup in and ran it to return my computer to
how it was before. That all seems to work (applications, etc.) except I
can't seem to get out my DSL line and I don't know why. I don't
particularly want to worry about that now. I would just like to figure
out
what I have to do to do an upagrade. Then look at the DSL problem.

Any ideas?

Neal

Thanks for the input. I was able to use the "Upgrade" CD I purchased to do
a new installation. Was that supposed to be the case? Also if I had a full
retail version of XP professional, would I be able to do an upgrade saving
the preinstalled applications?

Neal

"zippy" wrote in message
ink.net...
If your computer came with XP Home preinstalled, it is an OEM version and
does not qualify for and upgrade. Sorry for the bad news but a new
install
would be your only option

"Neal" wrote in message
...
I tried to upgrade my computer's OS to XP Professional from XP Home and
it
would not let me do an upgrade only a new installation. Here is the
background. I puchased a new computer which came with XP Home
preinstalled
with drivers and a variety of applications (some of which I wanted). It
is
an HP AMD computer system. I have run Partition Magic to change the
partitioning (get way from one very large partition to several), and I
installed Susie Linex (to learn about it) in one of the partitions. It
now
has a boot option that allows me to boot either XP Home or Linix. It
works
fine.

I then purchased a copy of XP Professional upgrade, wanting to upgrade
my
computer. Before starting this, I did run Ghost and made an image of my
C
partition. I ran the upgrade and it would not let me do an upgrade,
only
a
new installation. It did not ask me the question "Do I want to do an
upgrade". Anyway I thought that I might proceed with the installation
thinking that I miss understood the documentation and I would get the
upgrade question a little later in the process. I was wrong and it did
a
full installation. I lost all of my applications (Office, etc.) that I
installed including the ones that came pre-installed (that is why I
wanted
to do the upgrade and not a new installation).

Well anyway, I put the Ghost backup in and ran it to return my computer
to
how it was before. That all seems to work (applications, etc.) except I
can't seem to get out my DSL line and I don't know why. I don't
particularly want to worry about that now. I would just like to figure
out
what I have to do to do an upagrade. Then look at the DSL problem.

Any ideas?

Neal

In ink.net,
zippy typed:

If your computer came with XP Home preinstalled, it is an OEM
version
and does not qualify for and upgrade. Sorry for the bad news
but a
new install would be your only option


No, that's not at all correct. You can not upgrade *to* an OEM
version, but there's no problem upgrading *from* one.

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup


"Neal" wrote in message
...
I tried to upgrade my computer's OS to XP Professional from XP
Home
and it would not let me do an upgrade only a new installation.
Here
is the background. I puchased a new computer which came with
XP
Home preinstalled with drivers and a variety of applications
(some
of which I wanted). It is an HP AMD computer system. I have
run
Partition Magic to change the partitioning (get way from one
very
large partition to several), and I installed Susie Linex (to
learn
about it) in one of the partitions. It now has a boot option
that
allows me to boot either XP Home or Linix. It works fine.

I then purchased a copy of XP Professional upgrade, wanting to
upgrade my computer. Before starting this, I did run Ghost
and made
an image of my C partition. I ran the upgrade and it would
not let
me do an upgrade, only a new installation. It did not ask me
the
question "Do I want to do an upgrade". Anyway I thought that
I
might proceed with the installation thinking that I miss
understood
the documentation and I would get the upgrade question a
little
later in the process. I was wrong and it did a full
installation.
I lost all of my applications (Office, etc.) that I installed
including the ones that came pre-installed (that is why I
wanted to
do the upgrade and not a new installation).

Well anyway, I put the Ghost backup in and ran it to return my
computer to how it was before. That all seems to work
(applications, etc.) except I can't seem to get out my DSL
line and
I don't know why. I don't particularly want to worry about
that
now. I would just like to figure out what I have to do to do
an
upagrade. Then look at the DSL problem.

Any ideas?

Neal

I thought at one time that the Eula stated that OEM versions was not
eligible for upgrade? I'm not saying you can't upgrade, but when you buy
the XP upgrade cd and it asks you for the disk of the previous version, that
the OEM recovery disks don't work? I would think that if you had an OEM
version of windows 98, me ect, you would have to buy the full install cd??
Or am I in need of another cup of coffee?


"Ken Blake" wrote in message
...
In ink.net,
zippy typed:

If your computer came with XP Home preinstalled, it is an OEM
version
and does not qualify for and upgrade. Sorry for the bad news
but a
new install would be your only option


No, that's not at all correct. You can not upgrade *to* an OEM
version, but there's no problem upgrading *from* one.

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup


"Neal" wrote in message
...
I tried to upgrade my computer's OS to XP Professional from XP
Home
and it would not let me do an upgrade only a new installation.
Here
is the background. I puchased a new computer which came with
XP
Home preinstalled with drivers and a variety of applications
(some
of which I wanted). It is an HP AMD computer system. I have
run
Partition Magic to change the partitioning (get way from one
very
large partition to several), and I installed Susie Linex (to
learn
about it) in one of the partitions. It now has a boot option
that
allows me to boot either XP Home or Linix. It works fine.

I then purchased a copy of XP Professional upgrade, wanting to
upgrade my computer. Before starting this, I did run Ghost
and made
an image of my C partition. I ran the upgrade and it would
not let
me do an upgrade, only a new installation. It did not ask me
the
question "Do I want to do an upgrade". Anyway I thought that
I
might proceed with the installation thinking that I miss
understood
the documentation and I would get the upgrade question a
little
later in the process. I was wrong and it did a full
installation.
I lost all of my applications (Office, etc.) that I installed
including the ones that came pre-installed (that is why I
wanted to
do the upgrade and not a new installation).

Well anyway, I put the Ghost backup in and ran it to return my
computer to how it was before. That all seems to work
(applications, etc.) except I can't seem to get out my DSL
line and
I don't know why. I don't particularly want to worry about
that
now. I would just like to figure out what I have to do to do
an
upagrade. Then look at the DSL problem.

Any ideas?

Neal

In ink.net,
zippy typed:

I thought at one time that the Eula stated that OEM versions
was not
eligible for upgrade? I'm not saying you can't upgrade, but
when you
buy the XP upgrade cd and it asks you for the disk of the
previous
version, that the OEM recovery disks don't work? I would think
that
if you had an OEM version of windows 98, me ect, you would have
to
buy the full install cd?? Or am I in need of another cup of
coffee?


LOL! I'm afraid you're in need of another cup of coffee.

There are several different issues here. First, Neal asked about
upgrading. You *can* upgrade from an OEM version.

Second, you're now talking about doing a clean installation. Note
that not all OEM versions come on restore CDs; some come as a
complete generic installation CD. But if you 're trying to do a
clean installation with an upgrade version, see my following
standard reply:

The requirement to use an upgrade version is to *own* a previous
qualifying version's installation CD (with an OEM restore CD, see
below), not to have it installed. When setup doesn't find a
previous qualifying version installed, it will prompt you to
insert its CD as proof of ownership. Just insert the previous
version's CD, and follow the prompts. Everything proceeds quite
normally and quite legitimately.

You can also do a clean install if you have an OEM restore CD of
a previous qualifying version. It's more complicated, but it
*can* be done. First restore from the Restore CD. Then run the XP
upgrade CD from within that restored system, and change from
Upgrade to New Install. When it asks where, press Esc to delete
the partition and start over.

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup



"Ken Blake" wrote in message
...
In ink.net,
zippy typed:

If your computer came with XP Home preinstalled, it is an
OEM
version
and does not qualify for and upgrade. Sorry for the bad
news
but a
new install would be your only option


No, that's not at all correct. You can not upgrade *to* an OEM
version, but there's no problem upgrading *from* one.

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup


"Neal" wrote in message
...
I tried to upgrade my computer's OS to XP Professional from
XP
Home
and it would not let me do an upgrade only a new
installation.
Here
is the background. I puchased a new computer which came
with
XP
Home preinstalled with drivers and a variety of
applications
(some
of which I wanted). It is an HP AMD computer system. I
have
run
Partition Magic to change the partitioning (get way from
one
very
large partition to several), and I installed Susie Linex
(to
learn
about it) in one of the partitions. It now has a boot
option
that
allows me to boot either XP Home or Linix. It works fine.

I then purchased a copy of XP Professional upgrade, wanting
to
upgrade my computer. Before starting this, I did run Ghost
and made
an image of my C partition. I ran the upgrade and it would
not let
me do an upgrade, only a new installation. It did not ask
me
the
question "Do I want to do an upgrade". Anyway I thought
that
I
might proceed with the installation thinking that I miss
understood
the documentation and I would get the upgrade question a
little
later in the process. I was wrong and it did a full
installation.
I lost all of my applications (Office, etc.) that I
installed
including the ones that came pre-installed (that is why I
wanted to
do the upgrade and not a new installation).

Well anyway, I put the Ghost backup in and ran it to return
my
computer to how it was before. That all seems to work
(applications, etc.) except I can't seem to get out my DSL
line and
I don't know why. I don't particularly want to worry about
that
now. I would just like to figure out what I have to do to
do
an
upagrade. Then look at the DSL problem.

Any ideas?

Neal

Darn, and I spent an extra 100 or so bucks on my daughters computer for
nothing because the information I got was either misleading, wrong, or I
read it wrong. I could have just got the upgraded version. Atleast her
Comcrap runs better now without all that Comcrap stuff on it.

I'll get two cups of coffee and call ya in the mornin.........

"Ken Blake" wrote in message
...
LOL! I'm afraid you're in need of another cup of coffee.

There are several different issues here. First, Neal asked about
upgrading. You *can* upgrade from an OEM version.

Second, you're now talking about doing a clean installation. Note
that not all OEM versions come on restore CDs; some come as a
complete generic installation CD. But if you 're trying to do a
clean installation with an upgrade version, see my following
standard reply:

The requirement to use an upgrade version is to *own* a previous
qualifying version's installation CD (with an OEM restore CD, see
below), not to have it installed. When setup doesn't find a
previous qualifying version installed, it will prompt you to
insert its CD as proof of ownership. Just insert the previous
version's CD, and follow the prompts. Everything proceeds quite
normally and quite legitimately.

You can also do a clean install if you have an OEM restore CD of
a previous qualifying version. It's more complicated, but it
*can* be done. First restore from the Restore CD. Then run the XP
upgrade CD from within that restored system, and change from
Upgrade to New Install. When it asks where, press Esc to delete
the partition and start over.

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup



"Ken Blake" wrote in message
...
In ink.net,
zippy typed:

If your computer came with XP Home preinstalled, it is an
OEM
version
and does not qualify for and upgrade. Sorry for the bad
news
but a
new install would be your only option


No, that's not at all correct. You can not upgrade *to* an OEM
version, but there's no problem upgrading *from* one.

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup


"Neal" wrote in message
...
I tried to upgrade my computer's OS to XP Professional from
XP
Home
and it would not let me do an upgrade only a new
installation.
Here
is the background. I puchased a new computer which came
with
XP
Home preinstalled with drivers and a variety of
applications
(some
of which I wanted). It is an HP AMD computer system. I
have
run
Partition Magic to change the partitioning (get way from
one
very
large partition to several), and I installed Susie Linex
(to
learn
about it) in one of the partitions. It now has a boot
option
that
allows me to boot either XP Home or Linix. It works fine.

I then purchased a copy of XP Professional upgrade, wanting
to
upgrade my computer. Before starting this, I did run Ghost
and made
an image of my C partition. I ran the upgrade and it would
not let
me do an upgrade, only a new installation. It did not ask
me
the
question "Do I want to do an upgrade". Anyway I thought
that
I
might proceed with the installation thinking that I miss
understood
the documentation and I would get the upgrade question a
little
later in the process. I was wrong and it did a full
installation.
I lost all of my applications (Office, etc.) that I
installed
including the ones that came pre-installed (that is why I
wanted to
do the upgrade and not a new installation).

Well anyway, I put the Ghost backup in and ran it to return
my
computer to how it was before. That all seems to work
(applications, etc.) except I can't seem to get out my DSL
line and
I don't know why. I don't particularly want to worry about
that
now. I would just like to figure out what I have to do to
do
an
upagrade. Then look at the DSL problem.

Any ideas?

Neal

Neal wrote:


I then purchased a copy of XP Professional upgrade, wanting to upgrade my
computer. Before starting this, I did run Ghost and made an image of my C
partition. I ran the upgrade and it would not let me do an upgrade, only a
new installation. It did not ask me the question "Do I want to do an
upgrade".

This sounds as if you booted the CD. Don't. Have your Home system
running and run the Pro Upgrade CD from it. Its Auto run screen take
Install, which will offer upgrade as the default option


--
Alex Nichol MS MVP (Windows Technologies)
Bournemouth, U.K. (remove the D8 bit)

zippy wrote:

If your computer came with XP Home preinstalled, it is an OEM version and
does not qualify for and upgrade. Sorry for the bad news but a new install
would be your only option

That is incorrect. You can upgrade an OEM installation; what you cannot
do is use *that* OEM disk to do anything but a clean install.


--
Alex Nichol MS MVP (Windows Technologies)
Bournemouth, U.K. (remove the D8 bit)

If your computer came with XP Home preinstalled, it is an OEM version and
does not qualify for and upgrade. Sorry for the bad news but a new install
would be your only option

"Neal" wrote in message
...
I tried to upgrade my computer's OS to XP Professional from XP Home and it
would not let me do an upgrade only a new installation. Here is the
background. I puchased a new computer which came with XP Home
preinstalled
with drivers and a variety of applications (some of which I wanted). It
is
an HP AMD computer system. I have run Partition Magic to change the
partitioning (get way from one very large partition to several), and I
installed Susie Linex (to learn about it) in one of the partitions. It
now
has a boot option that allows me to boot either XP Home or Linix. It
works
fine.

I then purchased a copy of XP Professional upgrade, wanting to upgrade my
computer. Before starting this, I did run Ghost and made an image of my C
partition. I ran the upgrade and it would not let me do an upgrade, only
a
new installation. It did not ask me the question "Do I want to do an
upgrade". Anyway I thought that I might proceed with the installation
thinking that I miss understood the documentation and I would get the
upgrade question a little later in the process. I was wrong and it did a
full installation. I lost all of my applications (Office, etc.) that I
installed including the ones that came pre-installed (that is why I wanted
to do the upgrade and not a new installation).

Well anyway, I put the Ghost backup in and ran it to return my computer to
how it was before. That all seems to work (applications, etc.) except I
can't seem to get out my DSL line and I don't know why. I don't
particularly want to worry about that now. I would just like to figure
out
what I have to do to do an upagrade. Then look at the DSL problem.

Any ideas?

Neal

If your computer came with XP Home preinstalled, it is an OEM version and
does not qualify for and upgrade. Sorry for the bad news but a new install
would be your only option

"Neal" wrote in message
...
I tried to upgrade my computer's OS to XP Professional from XP Home and it
would not let me do an upgrade only a new installation. Here is the
background. I puchased a new computer which came with XP Home
preinstalled
with drivers and a variety of applications (some of which I wanted). It
is
an HP AMD computer system. I have run Partition Magic to change the
partitioning (get way from one very large partition to several), and I
installed Susie Linex (to learn about it) in one of the partitions. It
now
has a boot option that allows me to boot either XP Home or Linix. It
works
fine.

I then purchased a copy of XP Professional upgrade, wanting to upgrade my
computer. Before starting this, I did run Ghost and made an image of my C
partition. I ran the upgrade and it would not let me do an upgrade, only
a
new installation. It did not ask me the question "Do I want to do an
upgrade". Anyway I thought that I might proceed with the installation
thinking that I miss understood the documentation and I would get the
upgrade question a little later in the process. I was wrong and it did a
full installation. I lost all of my applications (Office, etc.) that I
installed including the ones that came pre-installed (that is why I wanted
to do the upgrade and not a new installation).

Well anyway, I put the Ghost backup in and ran it to return my computer to
how it was before. That all seems to work (applications, etc.) except I
can't seem to get out my DSL line and I don't know why. I don't
particularly want to worry about that now. I would just like to figure
out
what I have to do to do an upagrade. Then look at the DSL problem.

Any ideas?

Neal

If your computer came with XP Home preinstalled, it is an OEM version and
does not qualify for and upgrade. Sorry for the bad news but a new install
would be your only option

"Neal" wrote in message
...
I tried to upgrade my computer's OS to XP Professional from XP Home and it
would not let me do an upgrade only a new installation. Here is the
background. I puchased a new computer which came with XP Home
preinstalled
with drivers and a variety of applications (some of which I wanted). It
is
an HP AMD computer system. I have run Partition Magic to change the
partitioning (get way from one very large partition to several), and I
installed Susie Linex (to learn about it) in one of the partitions. It
now
has a boot option that allows me to boot either XP Home or Linix. It
works
fine.

I then purchased a copy of XP Professional upgrade, wanting to upgrade my
computer. Before starting this, I did run Ghost and made an image of my C
partition. I ran the upgrade and it would not let me do an upgrade, only
a
new installation. It did not ask me the question "Do I want to do an
upgrade". Anyway I thought that I might proceed with the installation
thinking that I miss understood the documentation and I would get the
upgrade question a little later in the process. I was wrong and it did a
full installation. I lost all of my applications (Office, etc.) that I
installed including the ones that came pre-installed (that is why I wanted
to do the upgrade and not a new installation).

Well anyway, I put the Ghost backup in and ran it to return my computer to
how it was before. That all seems to work (applications, etc.) except I
can't seem to get out my DSL line and I don't know why. I don't
particularly want to worry about that now. I would just like to figure
out
what I have to do to do an upagrade. Then look at the DSL problem.

Any ideas?

Neal

If your computer came with XP Home preinstalled, it is an OEM version and
does not qualify for and upgrade. Sorry for the bad news but a new install
would be your only option

"Neal" wrote in message
...
I tried to upgrade my computer's OS to XP Professional from XP Home and it
would not let me do an upgrade only a new installation. Here is the
background. I puchased a new computer which came with XP Home
preinstalled
with drivers and a variety of applications (some of which I wanted). It
is
an HP AMD computer system. I have run Partition Magic to change the
partitioning (get way from one very large partition to several), and I
installed Susie Linex (to learn about it) in one of the partitions. It
now
has a boot option that allows me to boot either XP Home or Linix. It
works
fine.

I then purchased a copy of XP Professional upgrade, wanting to upgrade my
computer. Before starting this, I did run Ghost and made an image of my C
partition. I ran the upgrade and it would not let me do an upgrade, only
a
new installation. It did not ask me the question "Do I want to do an
upgrade". Anyway I thought that I might proceed with the installation
thinking that I miss understood the documentation and I would get the
upgrade question a little later in the process. I was wrong and it did a
full installation. I lost all of my applications (Office, etc.) that I
installed including the ones that came pre-installed (that is why I wanted
to do the upgrade and not a new installation).

Well anyway, I put the Ghost backup in and ran it to return my computer to
how it was before. That all seems to work (applications, etc.) except I
can't seem to get out my DSL line and I don't know why. I don't
particularly want to worry about that now. I would just like to figure
out
what I have to do to do an upagrade. Then look at the DSL problem.

Any ideas?

Neal

If your computer came with XP Home preinstalled, it is an OEM version and
does not qualify for and upgrade. Sorry for the bad news but a new install
would be your only option

"Neal" wrote in message
...
I tried to upgrade my computer's OS to XP Professional from XP Home and it
would not let me do an upgrade only a new installation. Here is the
background. I puchased a new computer which came with XP Home
preinstalled
with drivers and a variety of applications (some of which I wanted). It
is
an HP AMD computer system. I have run Partition Magic to change the
partitioning (get way from one very large partition to several), and I
installed Susie Linex (to learn about it) in one of the partitions. It
now
has a boot option that allows me to boot either XP Home or Linix. It
works
fine.

I then purchased a copy of XP Professional upgrade, wanting to upgrade my
computer. Before starting this, I did run Ghost and made an image of my C
partition. I ran the upgrade and it would not let me do an upgrade, only
a
new installation. It did not ask me the question "Do I want to do an
upgrade". Anyway I thought that I might proceed with the installation
thinking that I miss understood the documentation and I would get the
upgrade question a little later in the process. I was wrong and it did a
full installation. I lost all of my applications (Office, etc.) that I
installed including the ones that came pre-installed (that is why I wanted
to do the upgrade and not a new installation).

Well anyway, I put the Ghost backup in and ran it to return my computer to
how it was before. That all seems to work (applications, etc.) except I
can't seem to get out my DSL line and I don't know why. I don't
particularly want to worry about that now. I would just like to figure
out
what I have to do to do an upagrade. Then look at the DSL problem.

Any ideas?

Neal

If your computer came with XP Home preinstalled, it is an OEM version and
does not qualify for and upgrade. Sorry for the bad news but a new install
would be your only option

"Neal" wrote in message
...
I tried to upgrade my computer's OS to XP Professional from XP Home and it
would not let me do an upgrade only a new installation. Here is the
background. I puchased a new computer which came with XP Home
preinstalled
with drivers and a variety of applications (some of which I wanted). It
is
an HP AMD computer system. I have run Partition Magic to change the
partitioning (get way from one very large partition to several), and I
installed Susie Linex (to learn about it) in one of the partitions. It
now
has a boot option that allows me to boot either XP Home or Linix. It
works
fine.

I then purchased a copy of XP Professional upgrade, wanting to upgrade my
computer. Before starting this, I did run Ghost and made an image of my C
partition. I ran the upgrade and it would not let me do an upgrade, only
a
new installation. It did not ask me the question "Do I want to do an
upgrade". Anyway I thought that I might proceed with the installation
thinking that I miss understood the documentation and I would get the
upgrade question a little later in the process. I was wrong and it did a
full installation. I lost all of my applications (Office, etc.) that I
installed including the ones that came pre-installed (that is why I wanted
to do the upgrade and not a new installation).

Well anyway, I put the Ghost backup in and ran it to return my computer to
how it was before. That all seems to work (applications, etc.) except I
can't seem to get out my DSL line and I don't know why. I don't
particularly want to worry about that now. I would just like to figure
out
what I have to do to do an upagrade. Then look at the DSL problem.

Any ideas?

Neal