CD-ROM & Yellow Exclamation Point!

I installed a CD-ROM drive into a friend's machine - Celeron 400 with 160MB
ram & two 4GB hard drives. (Makes me want to cry too.) It is running
Windows XP Home and has all the latest MS updates. Sometime between the
time I installed it, last summer and now, the CD-ROM drive stopped working
and I see the Yellow Exclamation mark in the Device Manager. The only
solution I have read here that works seems to be a restore and I do not know
if that will work in this case since I do not know when the problem
occurred. I did try to uninstall the device and the let the operating
system find the new hardware, but that did not solve anything.

From what I have been reading here a lot of people seem to have this problem
after the SP2 upgrade. Could it be that my friend's system is just too
dated to run Windows XP Home?

Ak

Neither installing SP2 or using older hardware caused your problem.
Read the following:

CD-ROM Access Is Missing and Messages Cite Error Code 31, *Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in Wi*ndows XP
http://support.microsoft.com/default...b;en-us;314060

To resolve this behavior, follow these steps:

1. Start Registry Editor (Regedt32.exe).
[Start Run and type: REGEDIT , and hit enter]

2. Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. On the Edit menu, click Delete, and then click OK.

4. Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. On the Edit menu, click Delete, and then click OK.

6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.


--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/secu...t/default.mspx

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"Al Kaufmann" wrote:

| I installed a CD-ROM drive into a friend's machine - Celeron 400 with 160MB
| ram & two 4GB hard drives. (Makes me want to cry too.) It is running
| Windows XP Home and has all the latest MS updates. Sometime between the
| time I installed it, last summer and now, the CD-ROM drive stopped working
| and I see the Yellow Exclamation mark in the Device Manager. The only
| solution I have read here that works seems to be a restore and I do not know
| if that will work in this case since I do not know when the problem
| occurred. I did try to uninstall the device and the let the operating
| system find the new hardware, but that did not solve anything.
|
| From what I have been reading here a lot of people seem to have this problem
| after the SP2 upgrade. Could it be that my friend's system is just too
| dated to run Windows XP Home?
|
| Ak

"Carey Frisch [MVP]" wrote in message
...
Neither installing SP2 or using older hardware caused your problem.
Read the following:

CD-ROM Access Is Missing and Messages Cite Error Code 31, *Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in Wi*ndows XP
http://support.microsoft.com/default...b;en-us;314060

Thanks, I did not think that applied since she did not have Easy CD Creator
or any CD Writing software. The registry did not have an UpperFilters value
but I did delete the LowerFilters value and after the restart, the CD-ROM
drive was back.

Ak