Not Responding errors

There would seem to be many more places from which programmes start than
you might think!

Msconfig is a Diagnostic Utility and not intended to be used to turn off
unwanted start up programmes. You do this from within each programme or
using a programme like Autoruns. Leave msconfig alone and try Autoruns:
http://www.microsoft.com/technet/sys.../Autoruns.mspx

Look in Norton for ways to suspend scanning on Start Up to test it's
impact.

It would be helpful if you answered my earlier question. Is there a
direct correlation between the start up process and the Not Responding
messages? If the computer has been running some time are the Not
Responding messages less frequent, the same or more frequent?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Curious1975 wrote:
Ok, I will run page file monitor in the next day or so and report
back on that.

As for my Adobe products:

Acrobat 5.0
Distiller 5.0
Illustrator 10.0.3
Image Ready 7.0
PhotoShop 7.0

I don't have any programs in my Startup. Learned that lesson a long
time
ago but it still takes 4 minutes for my icons to appear and to be
able to proceed. I'm wondering what is stalling it. You think it's
Norton? Even though it's not in my Startup? Is there somewhere else
I can look to stop it from scanning on startup if that is indeed
what's happening?


Usually when I get the "Not Responding" error, I just have to left
click my mouse, wait a couple of seconds and it clears up. Just a
little while ago however and once earlier today it hung for several
minutes and I was unable
to even get to my Task Manager.

Again, I really appreciate you taking the time to assist me with this.


"Gerry" wrote:

You need to run page file monitor to confirm exactly how much of the
pagefile is actually being used.

Norton will cause a particular problem at start because most likely
iniates a full scan. This alone can make a computer unusable until
the scan has completed. If you succeed in starting another programme
before the scan has completed there is every chance that you will
get a Not Responding message for the programme you have started. How
long does it take for Norton to complete the scan on start up? How
many files is Norton scanning?

Although you say these programmes have been installed for years I
doubt they are the same as when they were first installed. Adobe has
definely grown significantly in size over the years.Which of the
programmes I listed load on start up. Do they need to load on start
up or could you change any to load on demand.

If a programme is Not Responding it is still running. Just end it in
Task Manager and notice how the response from the computer improves.
When a Not Responding message is generated it is indicative that the
programme has hit a problem. It can then keep trying to resolve the
problem but in doing so only exacerbates the problem. It can be
better to stop the programme and try again at a more favourable time.

Is there a direct correlation between the start up process and the
Not Responding messages? If the computer has been running some time
are the Not Responding messages less frequent, the same or more
frequent?

What are the precise versions of Adobe you have?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Curious1975 wrote:
Call me naive, but these programs (the upgraded Norton withstanding)
have all been installed for years without issue sowhat would cause
them to suddenly be a problem. Also, are they draining my memory
even though when the "Not Responding" error occurs, they're not even
running?

"Gerry" wrote:

You have many programmes requiring abnormal amounts of memory:

ACDSee 4.0
Adobe
Adobe PhotoShop
Norton
PaintShop Pro
Photo Editor

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Curious1975 wrote:
Thanks Gerry and Nass for the advice.

I have ACDSee 4.0 installed and it has been since shortly after I
bought the computer 4 years ago.

I have the full version of Adobe installed (again since day one);
however I only use it to read and print documents.

I have several graphic/photo editing programs intalled and use
them fairly frequently. I have PaintShop Pro, Print Shop, Photo
Editor, Adobe PhotoShop and possible a few others. All of these
have been installed since day one as well. I do have a large
number of photo's on my pc and I regularly save them to CD and
remove them.

As for Norton, when my subscription was up for renewal a couple of
months ago I somehow ended up upgraded to their latest version for
free instead of just renewing the one I had. Quite frankly I
preferred the older version, plus it took my Norton Utilities away
with it. I do think my "Not Responding" problems have gotten
worse since then. Coincidence? I don't know.

Other than the Norton upgrade and the IE 7 upgrade, I haven't
installed anything new to the computer. I even removed all my mp3
files to clear up 3GB of room thinking that might help. Why all
of a sudden is my RAM an issue do you think?

"Gerry" wrote:


Notwithstanding the comments by Nass I still think your key
problem is insufficient RAM memory. True there are other
problems but these would diminish with more RAM and the nature
of these other problems would become clearer. You should be
aware that Nass and I frequently compare notes as we tend to
respond to the same problems.

The need for more RAM can be verified by running a freeware
utility which gives better information on pagefile usage than
Task Manager. Using this tool will have a negligible impact on
your system.

Use page file monitor to observe what is the peak usage. Start it
to run immediately after start-up and look at the log.
Pagefilemon takes snapshots. You need to run it at the beginning
of the session at then run it again at intervals throughout the
sessions. The log is Pagefile log.txt. If you right click on the
file in Windows Explorer and select Send to, Desktop (Create
Shortcut). The same applies to XP_PageFileMon.exe.

A small utility to monitor pagefile usage:
http://www.dougknox.com/xp/utils/xp_pagefilemon.htm

Note programs using undo features, particularly those associated
with graphics and photo editing, require large amounts of memory
so if you use this type of programme check these first observing
how the page usage increases when they start and whether the
usage decreases when you close the programme.

You do have the anti-virus programme I thought you might have.
Norton does bring with it a large footprint and this will have a
noticeable impact on system performance. There are other freeware
programmes which do the business without the performance
downside. Norton still enjoys a good reputation with business
users but is not rated highly nowadays for use on home computers.

Memory

Architecture
DDR SDRAM

Memory connectors
two

Memory capacities
128-, 256-, or 512-MB

Minimum memory
128 MB shared DDR SDRAM

NOTE: Between 32 and 64 MB of system memory may be
allocated to support graphics, depending on system memory size
and other factors.

Maximum memory
1 GB

Memory type
PC2100 (266-MHz) DDR SDRAM
(non-ECC)



System information regarding adding memory. Maximum for your
computer 1,024 mb.

http://support.dell.com/support/edoc...cs.htm#1107033

http://support.dell.com/support/edoc...ce.htm#1183874

ccApp is part of Norton

FontCapture (or should it be Font Capture) leads me to another
question. Do you use Adobe Acrobat Reader ? If yes, which
specific version? Are you just using it to read and print pdf
documents or are you editing pdf documents? There have problems
reported with some versions of Adobe and it has a large
footprint much like Norton.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Curious1975 wrote:
Dell Dimension 2350

Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~2392
Mhz Intel, Pentium 4 CPU, 2.40GHz

Symantec/Norton Anti-Virus v. 14.2.0.29

Anti-Spy:

I downloaded SUPER Anti-Spyware (Free Edition) the other day to
double check my Verizon version just in case that one was
missing something. It picked up the typical spyware and I
removed it.

Verizon Yahoo Online Protection Anti-Spy v. 2005.5.2.1



Motherboard - don't know how to tell other than downloading a
program to tell me and at this point I'd rather not download
anything else


Update History - all successful for August 19 and prior

Software Updates - 5 (don't know if they're necessary so I
haven't installed them)

Root Certificates Update
Microsoft .NET Framework 3.0: x86 (KB928416)
Remote Desktop Connection (Terminal Services Client 6.0) for
Windows XP (KB925876)
Microsoft Base Smart Card Cryptographic Service Provider
Package: x86 (KB909520)
Microsoft .NET Framework version 1.1


Hardware Updates - 1

Conexant Systems, Inc. - Modems - Conexant D850 56K V.9x DFVc
Modem



While I have your attention, a program called ccApp always hangs
when I'm shutting down the computer and I have to End Task on
it. Also, something called FontCapture does the same thing.
Today explorer.exe also hung and I had to "End" it.

Upon restart, it takes a good 3-4 minutes for my icons to appear
and then another minute or so before I can click on anything.

I thought maybe these issues were all related to my overall
problem so I'm mentioning them.

Again, I appreciate your assistance.

"Gerry" wrote:

Your main problem is fairly obvious. Insufficient RAM memory.
You need to add at least 256 mb but the system would probably
benefit from adding 512 mb. You need to consult your
motherboard manual to see what type and amount of memory can
be installed.

What is your CPU speed?

What is your computer make and model? What is the make and
model of your motherboard?

Event Type: Error Event Source: Automatic LiveUpdate Scheduler
Event Category: Scheduler Events Event ID: 101
This indicates that the Windows Updates for August were not
installed. The problem could well have arisen because your
system had not long been started and was busy running
anti-virus scans etc. You should check to see if the Updates
have since installed.

Select, Start, Help and Support, Keep your Windows up- to-date
with Windows Update, Review your Update History .You should see
a number of successful updates on or after 19 August 2007 if
they have been installed. If there are any red Failed Icons
click on each icon and post details of the Error code.

If no updates are there. Select, Start, Help and Support, Keep
your Windows up- to-date with Windows Update, Custom and then
follow on screen instructions.
Only try this after Windows XP has been running for 30 minutes
and any anti-virus scan has completed.

What anti-virus and anti-spyware programmes do you have
installed. If you have the anti-virus programme I think you
have your system may benefit from having a less demanding
programme.

It is difficult to be sure whether the other error are being
caused by a stressed system have insufficient RAM memory or for
some other reason.


--



Hope this helps.

Gerry

"Gerry" wrote:

Are you using ACDSee Pro Photo Manager?

--









get rid of all norton&syntec you have a 30 day free trial now
uninstall wont work norton makes a backup of everything
so go ask norton how to do it



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Curious1975 wrote:
Dell Dimension 2350

Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~2392 Mhz
Intel, Pentium 4 CPU, 2.40GHz

Symantec/Norton Anti-Virus v. 14.2.0.29

Anti-Spy:

I downloaded SUPER Anti-Spyware (Free Edition) the other day to
double check my Verizon version just in case that one was missing
something. It picked up the typical spyware and I removed it.

Verizon Yahoo Online Protection Anti-Spy v. 2005.5.2.1



Motherboard - don't know how to tell other than downloading a program
to tell me and at this point I'd rather not download anything else


Update History - all successful for August 19 and prior

Software Updates - 5 (don't know if they're necessary so I haven't
installed them)

Root Certificates Update
Microsoft .NET Framework 3.0: x86 (KB928416)
Remote Desktop Connection (Terminal Services Client 6.0) for Windows
XP (KB925876)
Microsoft Base Smart Card Cryptographic Service Provider Package: x86
(KB909520)
Microsoft .NET Framework version 1.1


Hardware Updates - 1

Conexant Systems, Inc. - Modems - Conexant D850 56K V.9x DFVc Modem



While I have your attention, a program called ccApp always hangs when
I'm shutting down the computer and I have to End Task on it. Also,
something called FontCapture does the same thing. Today explorer.exe
also hung and I had to "End" it.

Upon restart, it takes a good 3-4 minutes for my icons to appear and
then another minute or so before I can click on anything.

I thought maybe these issues were all related to my overall problem
so I'm mentioning them.

Again, I appreciate your assistance.

"Gerry" wrote:

Your main problem is fairly obvious. Insufficient RAM memory. You
need to add at least 256 mb but the system would probably benefit
from adding 512 mb. You need to consult your motherboard manual to
see what type and amount of memory can be installed.

What is your CPU speed?

What is your computer make and model? What is the make and model of
your motherboard?

Event Type: Error Event Source: Automatic LiveUpdate Scheduler
Event Category: Scheduler Events Event ID: 101
This indicates that the Windows Updates for August were not
installed. The problem could well have arisen because your system
had not long been started and was busy running anti-virus scans etc.
You should check to see if the Updates have since installed.

Select, Start, Help and Support, Keep your Windows up- to-date with
Windows Update, Review your Update History .You should see a number
of successful updates on or after 19 August 2007 if they have been
installed. If there are any red Failed Icons click on each icon and
post details of the Error code.

If no updates are there. Select, Start, Help and Support, Keep your
Windows up- to-date with Windows Update, Custom and then follow on
screen instructions.
Only try this after Windows XP has been running for 30 minutes and
any anti-virus scan has completed.

What anti-virus and anti-spyware programmes do you have installed. If
you have the anti-virus programme I think you have your system may
benefit from having a less demanding programme.

It is difficult to be sure whether the other error are being caused
by a stressed system have insufficient RAM memory or for some other
reason.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Curious1975 wrote:
Thanks for getting back to me.

Commit Charge:

Total: 659452
Limit: 845148
Peak: 7611880


Hard Drive: 30GB
Free Space: 10.9GB


RAM: 256MB


Event Viewer Logs:

Application Errors:

Event Type: Error
Event Source: Automatic LiveUpdate Scheduler
Event Category: Scheduler Events
Event ID: 101
Date: 8/19/2007
Time: 8:57:20 AM
User: NT AUTHORITY\SYSTEM
Computer: D3TZ2N21
Description:
Information Level: error

Initialization of the COM subsystem failed. Error code: 0x8007041D


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 8/15/2007
Time: 7:01:29 PM
User: N/A
Computer: D3TZ2N21
Description:
Hanging application msimn.exe, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 6d 73 69 6d 6e 2e msimn.
0018: 65 78 65 20 36 2e 30 2e exe 6.0.
0020: 32 39 30 30 2e 32 31 38 2900.218
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 8/13/2007
Time: 8:49:16 AM
User: N/A
Computer: D3TZ2N21
Description:
Faulting application iexplore.exe, version 7.0.6000.16473, faulting
module flash9b.ocx, version 9.0.28.0, fault address 0x0018a6fa.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 34 37 33 00.16473
0030: 20 69 6e 20 66 6c 61 73 in flas
0038: 68 39 62 2e 6f 63 78 20 h9b.ocx
0040: 39 2e 30 2e 32 38 2e 30 9.0.28.0
0048: 20 61 74 20 6f 66 66 73 at offs
0050: 65 74 20 30 30 31 38 61 et 0018a
0058: 36 66 61 0d 0a 6fa..


Event Type: Error
Event Source: ASP.NET 1.0.3705.6060
Event Category: (1)
Event ID: 1031
Date: 7/10/2007
Time: 6:09:34 PM
User: N/A
Computer: D3TZ2N21
Description:
The description for Event ID ( 1031 ) in Source ( ASP.NET
1.0.3705.6060 ) cannot be found. The local computer may not have the
necessary registry information or message DLL files to display
messages from a remote computer. You may be able to use the
/AUXSOURCE= flag to retrieve this description; see Help and Support
for details. The following information is part of the event:
0x80040154.


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 7/5/2007
Time: 8:37:52 AM
User: N/A
Computer: D3TZ2N21
Description:
Faulting application iexplore.exe, version 7.0.6000.16473, faulting
module unknown, version 0.0.0.0, fault address 0x05467360.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 34 37 33 00.16473
0030: 20 69 6e 20 75 6e 6b 6e in unkn
0038: 6f 77 6e 20 30 2e 30 2e own 0.0.
0040: 30 2e 30 20 61 74 20 6f 0.0 at o
0048: 66 66 73 65 74 20 30 35 ffset 05
0050: 34 36 37 33 36 30 0d 0a 467360..


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 7/2/2007
Time: 10:23:03 AM
User: N/A
Computer: D3TZ2N21
Description:
Hanging application explorer.exe, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 65 78 70 6c 6f 72 explor
0018: 65 72 2e 65 78 65 20 36 er.exe 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 7/2/2007
Time: 10:22:22 AM
User: N/A
Computer: D3TZ2N21
Description:
Hanging application ACDSee.exe, version 4.0.2.664, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at

John

Why would I need to know that? You need to tell the person using Norton!
You would find that easier if you used a proper newsreader.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


john wrote:
"Gerry" wrote:

Are you using ACDSee Pro Photo Manager?

--









get rid of all norton&syntec you have a 30 day free trial now
uninstall wont work norton makes a backup of everything
so go ask norton how to do it



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Curious1975 wrote:
Dell Dimension 2350

Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~2392 Mhz
Intel, Pentium 4 CPU, 2.40GHz

Symantec/Norton Anti-Virus v. 14.2.0.29

Anti-Spy:

I downloaded SUPER Anti-Spyware (Free Edition) the other day to
double check my Verizon version just in case that one was missing
something. It picked up the typical spyware and I removed it.

Verizon Yahoo Online Protection Anti-Spy v. 2005.5.2.1



Motherboard - don't know how to tell other than downloading a
program to tell me and at this point I'd rather not download
anything else


Update History - all successful for August 19 and prior

Software Updates - 5 (don't know if they're necessary so I haven't
installed them)

Root Certificates Update
Microsoft .NET Framework 3.0: x86 (KB928416)
Remote Desktop Connection (Terminal Services Client 6.0) for Windows
XP (KB925876)
Microsoft Base Smart Card Cryptographic Service Provider Package:
x86 (KB909520)
Microsoft .NET Framework version 1.1


Hardware Updates - 1

Conexant Systems, Inc. - Modems - Conexant D850 56K V.9x DFVc Modem



While I have your attention, a program called ccApp always hangs
when I'm shutting down the computer and I have to End Task on it.
Also, something called FontCapture does the same thing. Today
explorer.exe also hung and I had to "End" it.

Upon restart, it takes a good 3-4 minutes for my icons to appear and
then another minute or so before I can click on anything.

I thought maybe these issues were all related to my overall problem
so I'm mentioning them.

Again, I appreciate your assistance.

"Gerry" wrote:

Your main problem is fairly obvious. Insufficient RAM memory. You
need to add at least 256 mb but the system would probably benefit
from adding 512 mb. You need to consult your motherboard manual to
see what type and amount of memory can be installed.

What is your CPU speed?

What is your computer make and model? What is the make and model of
your motherboard?

Event Type: Error Event Source: Automatic LiveUpdate Scheduler
Event Category: Scheduler Events Event ID: 101
This indicates that the Windows Updates for August were not
installed. The problem could well have arisen because your system
had not long been started and was busy running anti-virus scans
etc. You should check to see if the Updates have since installed.

Select, Start, Help and Support, Keep your Windows up- to-date with
Windows Update, Review your Update History .You should see a number
of successful updates on or after 19 August 2007 if they have been
installed. If there are any red Failed Icons click on each icon and
post details of the Error code.

If no updates are there. Select, Start, Help and Support, Keep your
Windows up- to-date with Windows Update, Custom and then follow on
screen instructions.
Only try this after Windows XP has been running for 30 minutes and
any anti-virus scan has completed.

What anti-virus and anti-spyware programmes do you have installed.
If you have the anti-virus programme I think you have your system
may benefit from having a less demanding programme.

It is difficult to be sure whether the other error are being caused
by a stressed system have insufficient RAM memory or for some other
reason.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Curious1975 wrote:
Thanks for getting back to me.

Commit Charge:

Total: 659452
Limit: 845148
Peak: 7611880


Hard Drive: 30GB
Free Space: 10.9GB


RAM: 256MB


Event Viewer Logs:

Application Errors:

Event Type: Error
Event Source: Automatic LiveUpdate Scheduler
Event Category: Scheduler Events
Event ID: 101
Date: 8/19/2007
Time: 8:57:20 AM
User: NT AUTHORITY\SYSTEM
Computer: D3TZ2N21
Description:
Information Level: error

Initialization of the COM subsystem failed. Error code: 0x8007041D


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 8/15/2007
Time: 7:01:29 PM
User: N/A
Computer: D3TZ2N21
Description:
Hanging application msimn.exe, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 6d 73 69 6d 6e 2e msimn.
0018: 65 78 65 20 36 2e 30 2e exe 6.0.
0020: 32 39 30 30 2e 32 31 38 2900.218
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 8/13/2007
Time: 8:49:16 AM
User: N/A
Computer: D3TZ2N21
Description:
Faulting application iexplore.exe, version 7.0.6000.16473,
faulting module flash9b.ocx, version 9.0.28.0, fault address
0x0018a6fa.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 34 37 33 00.16473
0030: 20 69 6e 20 66 6c 61 73 in flas
0038: 68 39 62 2e 6f 63 78 20 h9b.ocx
0040: 39 2e 30 2e 32 38 2e 30 9.0.28.0
0048: 20 61 74 20 6f 66 66 73 at offs
0050: 65 74 20 30 30 31 38 61 et 0018a
0058: 36 66 61 0d 0a 6fa..


Event Type: Error
Event Source: ASP.NET 1.0.3705.6060
Event Category: (1)
Event ID: 1031
Date: 7/10/2007
Time: 6:09:34 PM
User: N/A
Computer: D3TZ2N21
Description:
The description for Event ID ( 1031 ) in Source ( ASP.NET
1.0.3705.6060 ) cannot be found. The local computer may not have
the necessary registry information or message DLL files to display
messages from a remote computer. You may be able to use the
/AUXSOURCE= flag to retrieve this description; see Help and
Support for details. The following information is part of the
event: 0x80040154.


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 7/5/2007
Time: 8:37:52 AM
User: N/A
Computer: D3TZ2N21
Description:
Faulting application iexplore.exe, version 7.0.6000.16473,
faulting module unknown, version 0.0.0.0, fault address
0x05467360.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 34 37 33 00.16473
0030: 20 69 6e 20 75 6e 6b 6e in unkn
0038: 6f 77 6e 20 30 2e 30 2e own 0.0.
0040: 30 2e 30 20 61 74 20 6f 0.0 at o
0048: 66 66 73 65 74 20 30 35 ffset 05
0050: 34 36 37 33 36 30 0d 0a 467360..


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 7/2/2007
Time: 10:23:03 AM
User: N/A
Computer: D3TZ2N21
Description:
Hanging application explorer.exe, version 6.0.2900.2180, hang
module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 65 78 70 6c 6f 72 explor
0018: 65 72 2e 65 78 65 20 36 er.exe 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 7/2/2007
Time: 10:22:22 AM
User: N/A
Computer: D3TZ2N21
Description:
Hanging application ACDSee.exe, version 4.0.2.664, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at

No, there does not seem to be any correlation to the startup process and the
Not responding error. It can happen at any time.

You both gave me a lot of suggestions to try and I've been busy so I haven't
had a chance to test any of them out just yet. Will post when I do.

Thanks!

"Gerry" wrote:

There would seem to be many more places from which programmes start than
you might think!

Msconfig is a Diagnostic Utility and not intended to be used to turn off
unwanted start up programmes. You do this from within each programme or
using a programme like Autoruns. Leave msconfig alone and try Autoruns:
http://www.microsoft.com/technet/sys.../Autoruns.mspx

Look in Norton for ways to suspend scanning on Start Up to test it's
impact.

It would be helpful if you answered my earlier question. Is there a
direct correlation between the start up process and the Not Responding
messages? If the computer has been running some time are the Not
Responding messages less frequent, the same or more frequent?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Curious1975 wrote:
Ok, I will run page file monitor in the next day or so and report
back on that.

As for my Adobe products:

Acrobat 5.0
Distiller 5.0
Illustrator 10.0.3
Image Ready 7.0
PhotoShop 7.0

I don't have any programs in my Startup. Learned that lesson a long
time
ago but it still takes 4 minutes for my icons to appear and to be
able to proceed. I'm wondering what is stalling it. You think it's
Norton? Even though it's not in my Startup? Is there somewhere else
I can look to stop it from scanning on startup if that is indeed
what's happening?


Usually when I get the "Not Responding" error, I just have to left
click my mouse, wait a couple of seconds and it clears up. Just a
little while ago however and once earlier today it hung for several
minutes and I was unable
to even get to my Task Manager.

Again, I really appreciate you taking the time to assist me with this.


"Gerry" wrote:

You need to run page file monitor to confirm exactly how much of the
pagefile is actually being used.

Norton will cause a particular problem at start because most likely
iniates a full scan. This alone can make a computer unusable until
the scan has completed. If you succeed in starting another programme
before the scan has completed there is every chance that you will
get a Not Responding message for the programme you have started. How
long does it take for Norton to complete the scan on start up? How
many files is Norton scanning?

Although you say these programmes have been installed for years I
doubt they are the same as when they were first installed. Adobe has
definely grown significantly in size over the years.Which of the
programmes I listed load on start up. Do they need to load on start
up or could you change any to load on demand.

If a programme is Not Responding it is still running. Just end it in
Task Manager and notice how the response from the computer improves.
When a Not Responding message is generated it is indicative that the
programme has hit a problem. It can then keep trying to resolve the
problem but in doing so only exacerbates the problem. It can be
better to stop the programme and try again at a more favourable time.

Is there a direct correlation between the start up process and the
Not Responding messages? If the computer has been running some time
are the Not Responding messages less frequent, the same or more
frequent?

What are the precise versions of Adobe you have?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Curious1975 wrote:
Call me naive, but these programs (the upgraded Norton withstanding)
have all been installed for years without issue sowhat would cause
them to suddenly be a problem. Also, are they draining my memory
even though when the "Not Responding" error occurs, they're not even
running?

"Gerry" wrote:

You have many programmes requiring abnormal amounts of memory:

ACDSee 4.0
Adobe
Adobe PhotoShop
Norton
PaintShop Pro
Photo Editor

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Curious1975 wrote:
Thanks Gerry and Nass for the advice.

I have ACDSee 4.0 installed and it has been since shortly after I
bought the computer 4 years ago.

I have the full version of Adobe installed (again since day one);
however I only use it to read and print documents.

I have several graphic/photo editing programs intalled and use
them fairly frequently. I have PaintShop Pro, Print Shop, Photo
Editor, Adobe PhotoShop and possible a few others. All of these
have been installed since day one as well. I do have a large
number of photo's on my pc and I regularly save them to CD and
remove them.

As for Norton, when my subscription was up for renewal a couple of
months ago I somehow ended up upgraded to their latest version for
free instead of just renewing the one I had. Quite frankly I
preferred the older version, plus it took my Norton Utilities away
with it. I do think my "Not Responding" problems have gotten
worse since then. Coincidence? I don't know.

Other than the Norton upgrade and the IE 7 upgrade, I haven't
installed anything new to the computer. I even removed all my mp3
files to clear up 3GB of room thinking that might help. Why all
of a sudden is my RAM an issue do you think?

"Gerry" wrote:


Notwithstanding the comments by Nass I still think your key
problem is insufficient RAM memory. True there are other
problems but these would diminish with more RAM and the nature
of these other problems would become clearer. You should be
aware that Nass and I frequently compare notes as we tend to
respond to the same problems.

The need for more RAM can be verified by running a freeware
utility which gives better information on pagefile usage than
Task Manager. Using this tool will have a negligible impact on
your system.

Use page file monitor to observe what is the peak usage. Start it
to run immediately after start-up and look at the log.
Pagefilemon takes snapshots. You need to run it at the beginning
of the session at then run it again at intervals throughout the
sessions. The log is Pagefile log.txt. If you right click on the
file in Windows Explorer and select Send to, Desktop (Create
Shortcut). The same applies to XP_PageFileMon.exe.

A small utility to monitor pagefile usage:
http://www.dougknox.com/xp/utils/xp_pagefilemon.htm

Note programs using undo features, particularly those associated
with graphics and photo editing, require large amounts of memory
so if you use this type of programme check these first observing
how the page usage increases when they start and whether the
usage decreases when you close the programme.

You do have the anti-virus programme I thought you might have.
Norton does bring with it a large footprint and this will have a
noticeable impact on system performance. There are other freeware
programmes which do the business without the performance
downside. Norton still enjoys a good reputation with business
users but is not rated highly nowadays for use on home computers.

Memory

Architecture
DDR SDRAM

Memory connectors
two

Memory capacities
128-, 256-, or 512-MB

Minimum memory
128 MB shared DDR SDRAM

NOTE: Between 32 and 64 MB of system memory may be
allocated to support graphics, depending on system memory size
and other factors.

Maximum memory
1 GB

Memory type
PC2100 (266-MHz) DDR SDRAM
(non-ECC)



System information regarding adding memory. Maximum for your
computer 1,024 mb.

http://support.dell.com/support/edoc...cs.htm#1107033

http://support.dell.com/support/edoc...ce.htm#1183874

ccApp is part of Norton

FontCapture (or should it be Font Capture) leads me to another
question. Do you use Adobe Acrobat Reader ? If yes, which
specific version? Are you just using it to read and print pdf
documents or are you editing pdf documents? There have problems
reported with some versions of Adobe and it has a large
footprint much like Norton.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Curious1975 wrote:
Dell Dimension 2350

Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~2392
Mhz Intel, Pentium 4 CPU, 2.40GHz

Symantec/Norton Anti-Virus v. 14.2.0.29

Anti-Spy:

I downloaded SUPER Anti-Spyware (Free Edition) the other day to
double check my Verizon version just in case that one was
missing something. It picked up the typical spyware and I
removed it.

Verizon Yahoo Online Protection Anti-Spy v. 2005.5.2.1



Motherboard - don't know how to tell other than downloading a
program to tell me and at this point I'd rather not download
anything else


Update History - all successful for August 19 and prior

Software Updates - 5 (don't know if they're necessary so I
haven't installed them)

Root Certificates Update
Microsoft .NET Framework 3.0: x86 (KB928416)
Remote Desktop Connection (Terminal Services Client 6.0) for
Windows XP (KB925876)
Microsoft Base Smart Card Cryptographic Service Provider
Package: x86 (KB909520)
Microsoft .NET Framework version 1.1


Hardware Updates - 1

"Gerry" wrote:

There would seem to be many more places from which programmes start than
you might think!

Msconfig is a Diagnostic Utility and not intended to be used to turn off
unwanted start up programmes. You do this from within each programme or
using a programme like Autoruns. Leave msconfig alone and try Autoruns:
http://www.microsoft.com/technet/sys.../Autoruns.mspx

Look in Norton for ways to suspend scanning on Start Up to test it's
impact.

It would be helpful if you answered my earlier question. Is there a
direct correlation between the start up process and the Not Responding
messages? If the computer has been running some time are the Not
Responding messages less frequent, the same or more frequent?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Curious1975 wrote:
Ok, I will run page file monitor in the next day or so and report
back on that.

As for my Adobe products:

Acrobat 5.0
Distiller 5.0
Illustrator 10.0.3
Image Ready 7.0
PhotoShop 7.0

I don't have any programs in my Startup. Learned that lesson a long
time
ago but it still takes 4 minutes for my icons to appear and to be
able to proceed. I'm wondering what is stalling it. You think it's
Norton? Even though it's not in my Startup? Is there somewhere else
I can look to stop it from scanning on startup if that is indeed
what's happening?


Usually when I get the "Not Responding" error, I just have to left
click my mouse, wait a couple of seconds and it clears up. Just a
little while ago however and once earlier today it hung for several
minutes and I was unable
to even get to my Task Manager.

Again, I really appreciate you taking the time to assist me with this.


"Gerry" wrote:

You need to run page file monitor to confirm exactly how much of the
pagefile is actually being used.

Norton will cause a particular problem at start because most likely
iniates a full scan. This alone can make a computer unusable until
the scan has completed. If you succeed in starting another programme
before the scan has completed there is every chance that you will
get a Not Responding message for the programme you have started. How
long does it take for Norton to complete the scan on start up? How
many files is Norton scanning?

Although you say these programmes have been installed for years I
doubt they are the same as when they were first installed. Adobe has
definely grown significantly in size over the years.Which of the
programmes I listed load on start up. Do they need to load on start
up or could you change any to load on demand.

If a programme is Not Responding it is still running. Just end it in
Task Manager and notice how the response from the computer improves.
When a Not Responding message is generated it is indicative that the
programme has hit a problem. It can then keep trying to resolve the
problem but in doing so only exacerbates the problem. It can be
better to stop the programme and try again at a more favourable time.

Is there a direct correlation between the start up process and the
Not Responding messages? If the computer has been running some time
are the Not Responding messages less frequent, the same or more
frequent?

What are the precise versions of Adobe you have?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Curious1975 wrote:
Call me naive, but these programs (the upgraded Norton withstanding)
have all been installed for years without issue sowhat would cause
them to suddenly be a problem. Also, are they draining my memory
even though when the "Not Responding" error occurs, they're not even
running?

"Gerry" wrote:

You have many programmes requiring abnormal amounts of memory:

ACDSee 4.0
Adobe
Adobe PhotoShop
Norton
PaintShop Pro
Photo Editor

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Curious1975 wrote:
Thanks Gerry and Nass for the advice.

I have ACDSee 4.0 installed and it has been since shortly after I
bought the computer 4 years ago.

I have the full version of Adobe installed (again since day one);
however I only use it to read and print documents.

I have several graphic/photo editing programs intalled and use
them fairly frequently. I have PaintShop Pro, Print Shop, Photo
Editor, Adobe PhotoShop and possible a few others. All of these
have been installed since day one as well. I do have a large
number of photo's on my pc and I regularly save them to CD and
remove them.

As for Norton, when my subscription was up for renewal a couple of
months ago I somehow ended up upgraded to their latest version for
free instead of just renewing the one I had. Quite frankly I
preferred the older version, plus it took my Norton Utilities away
with it. I do think my "Not Responding" problems have gotten
worse since then. Coincidence? I don't know.

Other than the Norton upgrade and the IE 7 upgrade, I haven't
installed anything new to the computer. I even removed all my mp3
files to clear up 3GB of room thinking that might help. Why all
of a sudden is my RAM an issue do you think?

"Gerry" wrote:


Notwithstanding the comments by Nass I still think your key
problem is insufficient RAM memory. True there are other
problems but these would diminish with more RAM and the nature
of these other problems would become clearer. You should be
aware that Nass and I frequently compare notes as we tend to
respond to the same problems.

The need for more RAM can be verified by running a freeware
utility which gives better information on pagefile usage than
Task Manager. Using this tool will have a negligible impact on
your system.

Use page file monitor to observe what is the peak usage. Start it
to run immediately after start-up and look at the log.
Pagefilemon takes snapshots. You need to run it at the beginning
of the session at then run it again at intervals throughout the
sessions. The log is Pagefile log.txt. If you right click on the
file in Windows Explorer and select Send to, Desktop (Create
Shortcut). The same applies to XP_PageFileMon.exe.

A small utility to monitor pagefile usage:
http://www.dougknox.com/xp/utils/xp_pagefilemon.htm

Note programs using undo features, particularly those associated
with graphics and photo editing, require large amounts of memory
so if you use this type of programme check these first observing
how the page usage increases when they start and whether the
usage decreases when you close the programme.

You do have the anti-virus programme I thought you might have.
Norton does bring with it a large footprint and this will have a
noticeable impact on system performance. There are other freeware
programmes which do the business without the performance
downside. Norton still enjoys a good reputation with business
users but is not rated highly nowadays for use on home computers.

Memory

Architecture
DDR SDRAM

Memory connectors
two

Memory capacities
128-, 256-, or 512-MB

Minimum memory
128 MB shared DDR SDRAM

NOTE: Between 32 and 64 MB of system memory may be
allocated to support graphics, depending on system memory size
and other factors.

Maximum memory
1 GB

Memory type
PC2100 (266-MHz) DDR SDRAM
(non-ECC)



System information regarding adding memory. Maximum for your
computer 1,024 mb.

http://support.dell.com/support/edoc...cs.htm#1107033

http://support.dell.com/support/edoc...ce.htm#1183874

ccApp is part of Norton

FontCapture (or should it be Font Capture) leads me to another
question. Do you use Adobe Acrobat Reader ? If yes, which
specific version? Are you just using it to read and print pdf
documents or are you editing pdf documents? There have problems
reported with some versions of Adobe and it has a large
footprint much like Norton.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Curious1975 wrote:
Dell Dimension 2350

Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~2392
Mhz Intel, Pentium 4 CPU, 2.40GHz

Symantec/Norton Anti-Virus v. 14.2.0.29

Anti-Spy:

I downloaded SUPER Anti-Spyware (Free Edition) the other day to
double check my Verizon version just in case that one was
missing something. It picked up the typical spyware and I
removed it.

Verizon Yahoo Online Protection Anti-Spy v. 2005.5.2.1



Motherboard - don't know how to tell other than downloading a
program to tell me and at this point I'd rather not download
anything else


Update History - all successful for August 19 and prior

Software Updates - 5 (don't know if they're necessary so I
haven't installed them)

Root Certificates Update
Microsoft .NET Framework 3.0: x86 (KB928416)
Remote Desktop Connection (Terminal Services Client 6.0) for
Windows XP (KB925876)
Microsoft Base Smart Card Cryptographic Service Provider
Package: x86 (KB909520)
Microsoft .NET Framework version 1.1


Hardware Updates - 1

"Gerry" wrote:

There would seem to be many more places from which programmes start than
you might think!

Msconfig is a Diagnostic Utility and not intended to be used to turn off
unwanted start up programmes. You do this from within each programme or
using a programme like Autoruns. Leave msconfig alone and try Autoruns:
http://www.microsoft.com/technet/sys.../Autoruns.mspx

Look in Norton for ways to suspend scanning on Start Up to test it's
impact.

It would be helpful if you answered my earlier question. Is there a
direct correlation between the start up process and the Not Responding
messages? If the computer has been running some time are the Not
Responding messages less frequent, the same or more frequent?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Curious1975 wrote:
Ok, I will run page file monitor in the next day or so and report
back on that.

As for my Adobe products:

Acrobat 5.0
Distiller 5.0
Illustrator 10.0.3
Image Ready 7.0
PhotoShop 7.0

I don't have any programs in my Startup. Learned that lesson a long
time
ago but it still takes 4 minutes for my icons to appear and to be
able to proceed. I'm wondering what is stalling it. You think it's
Norton? Even though it's not in my Startup? Is there somewhere else
I can look to stop it from scanning on startup if that is indeed
what's happening?


Usually when I get the "Not Responding" error, I just have to left
click my mouse, wait a couple of seconds and it clears up. Just a
little while ago however and once earlier today it hung for several
minutes and I was unable
to even get to my Task Manager.

Again, I really appreciate you taking the time to assist me with this.


"Gerry" wrote:

You need to run page file monitor to confirm exactly how much of the
pagefile is actually being used.

Norton will cause a particular problem at start because most likely
iniates a full scan. This alone can make a computer unusable until
the scan has completed. If you succeed in starting another programme
before the scan has completed there is every chance that you will
get a Not Responding message for the programme you have started. How
long does it take for Norton to complete the scan on start up? How
many files is Norton scanning?

Although you say these programmes have been installed for years I
doubt they are the same as when they were first installed. Adobe has
definely grown significantly in size over the years.Which of the
programmes I listed load on start up. Do they need to load on start
up or could you change any to load on demand.

If a programme is Not Responding it is still running. Just end it in
Task Manager and notice how the response from the computer improves.
When a Not Responding message is generated it is indicative that the
programme has hit a problem. It can then keep trying to resolve the
problem but in doing so only exacerbates the problem. It can be
better to stop the programme and try again at a more favourable time.

Is there a direct correlation between the start up process and the
Not Responding messages? If the computer has been running some time
are the Not Responding messages less frequent, the same or more
frequent?

What are the precise versions of Adobe you have?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Curious1975 wrote:
Call me naive, but these programs (the upgraded Norton withstanding)
have all been installed for years without issue sowhat would cause
them to suddenly be a problem. Also, are they draining my memory
even though when the "Not Responding" error occurs, they're not even
running?

"Gerry" wrote:

You have many programmes requiring abnormal amounts of memory:

ACDSee 4.0
Adobe
Adobe PhotoShop
Norton
PaintShop Pro
Photo Editor

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Curious1975 wrote:
Thanks Gerry and Nass for the advice.

I have ACDSee 4.0 installed and it has been since shortly after I
bought the computer 4 years ago.

I have the full version of Adobe installed (again since day one);
however I only use it to read and print documents.

I have several graphic/photo editing programs intalled and use
them fairly frequently. I have PaintShop Pro, Print Shop, Photo
Editor, Adobe PhotoShop and possible a few others. All of these
have been installed since day one as well. I do have a large
number of photo's on my pc and I regularly save them to CD and
remove them.

As for Norton, when my subscription was up for renewal a couple of
months ago I somehow ended up upgraded to their latest version for
free instead of just renewing the one I had. Quite frankly I
preferred the older version, plus it took my Norton Utilities away
with it. I do think my "Not Responding" problems have gotten
worse since then. Coincidence? I don't know.

Other than the Norton upgrade and the IE 7 upgrade, I haven't
installed anything new to the computer. I even removed all my mp3
files to clear up 3GB of room thinking that might help. Why all
of a sudden is my RAM an issue do you think?

"Gerry" wrote:


Notwithstanding the comments by Nass I still think your key
problem is insufficient RAM memory. True there are other
problems but these would diminish with more RAM and the nature
of these other problems would become clearer. You should be
aware that Nass and I frequently compare notes as we tend to
respond to the same problems.

The need for more RAM can be verified by running a freeware
utility which gives better information on pagefile usage than
Task Manager. Using this tool will have a negligible impact on
your system.

Use page file monitor to observe what is the peak usage. Start it
to run immediately after start-up and look at the log.
Pagefilemon takes snapshots. You need to run it at the beginning
of the session at then run it again at intervals throughout the
sessions. The log is Pagefile log.txt. If you right click on the
file in Windows Explorer and select Send to, Desktop (Create
Shortcut). The same applies to XP_PageFileMon.exe.

A small utility to monitor pagefile usage:
http://www.dougknox.com/xp/utils/xp_pagefilemon.htm

Note programs using undo features, particularly those associated
with graphics and photo editing, require large amounts of memory
so if you use this type of programme check these first observing
how the page usage increases when they start and whether the
usage decreases when you close the programme.

You do have the anti-virus programme I thought you might have.
Norton does bring with it a large footprint and this will have a
noticeable impact on system performance. There are other freeware
programmes which do the business without the performance
downside. Norton still enjoys a good reputation with business
users but is not rated highly nowadays for use on home computers.

Memory

Architecture
DDR SDRAM

Memory connectors
two

Memory capacities
128-, 256-, or 512-MB

Minimum memory
128 MB shared DDR SDRAM

NOTE: Between 32 and 64 MB of system memory may be
allocated to support graphics, depending on system memory size
and other factors.

Maximum memory
1 GB

Memory type
PC2100 (266-MHz) DDR SDRAM
(non-ECC)



System information regarding adding memory. Maximum for your
computer 1,024 mb.

http://support.dell.com/support/edoc...cs.htm#1107033

http://support.dell.com/support/edoc...ce.htm#1183874

ccApp is part of Norton

FontCapture (or should it be Font Capture) leads me to another
question. Do you use Adobe Acrobat Reader ? If yes, which
specific version? Are you just using it to read and print pdf
documents or are you editing pdf documents? There have problems
reported with some versions of Adobe and it has a large
footprint much like Norton.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Curious1975 wrote:
Dell Dimension 2350

Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~2392
Mhz Intel, Pentium 4 CPU, 2.40GHz

Symantec/Norton Anti-Virus v. 14.2.0.29

Anti-Spy:

I downloaded SUPER Anti-Spyware (Free Edition) the other day to
double check my Verizon version just in case that one was
missing something. It picked up the typical spyware and I
removed it.

Verizon Yahoo Online Protection Anti-Spy v. 2005.5.2.1



Motherboard - don't know how to tell other than downloading a
program to tell me and at this point I'd rather not download
anything else


Update History - all successful for August 19 and prior

Software Updates - 5 (don't know if they're necessary so I
haven't installed them)

Root Certificates Update
Microsoft .NET Framework 3.0: x86 (KB928416)
Remote Desktop Connection (Terminal Services Client 6.0) for
Windows XP (KB925876)
Microsoft Base Smart Card Cryptographic Service Provider
Package: x86 (KB909520)
Microsoft .NET Framework version 1.1


Hardware Updates - 1
Have the same problem with Vista & Outlook and Word 2007. Sometimes after showing "Not Responding" the screen goes opaque, then back to "Not Responding" then it opens. I have had it take as long a 5 minutes on occasion.

It's taken me 3 months, but I finally got around to purchasing additional
memory in the hopes that it would easily solve my problems. I bought 512mb
and I now have 768mb and the "not responding" errors have been reduced
dramatically. For some reason I forgot I only had 256mb already but thought
I had 512mb so I would have purchased two 512mb's had I realized. Maybe if I
had the "not responding" would have been eliminated. Either way, I'm able to
naviagte my computer much faster.

Of course, it's not without side-effects. Now, I occasionally get a
grinding sound from within the CPU. I can't see how the installation of
additional memory and the grinding aren't related as it only started
happening after I installed it. Any ideas as to why or what I can do? Is it
damaging anything?

Any assistance is appreciated.

"Gerry" wrote:

There would seem to be many more places from which programmes start than
you might think!

Msconfig is a Diagnostic Utility and not intended to be used to turn off
unwanted start up programmes. You do this from within each programme or
using a programme like Autoruns. Leave msconfig alone and try Autoruns:
http://www.microsoft.com/technet/sys.../Autoruns.mspx

Look in Norton for ways to suspend scanning on Start Up to test it's
impact.

It would be helpful if you answered my earlier question. Is there a
direct correlation between the start up process and the Not Responding
messages? If the computer has been running some time are the Not
Responding messages less frequent, the same or more frequent?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Curious1975 wrote:
Ok, I will run page file monitor in the next day or so and report
back on that.

As for my Adobe products:

Acrobat 5.0
Distiller 5.0
Illustrator 10.0.3
Image Ready 7.0
PhotoShop 7.0

I don't have any programs in my Startup. Learned that lesson a long
time
ago but it still takes 4 minutes for my icons to appear and to be
able to proceed. I'm wondering what is stalling it. You think it's
Norton? Even though it's not in my Startup? Is there somewhere else
I can look to stop it from scanning on startup if that is indeed
what's happening?


Usually when I get the "Not Responding" error, I just have to left
click my mouse, wait a couple of seconds and it clears up. Just a
little while ago however and once earlier today it hung for several
minutes and I was unable
to even get to my Task Manager.

Again, I really appreciate you taking the time to assist me with this.


"Gerry" wrote:

You need to run page file monitor to confirm exactly how much of the
pagefile is actually being used.

Norton will cause a particular problem at start because most likely
iniates a full scan. This alone can make a computer unusable until
the scan has completed. If you succeed in starting another programme
before the scan has completed there is every chance that you will
get a Not Responding message for the programme you have started. How
long does it take for Norton to complete the scan on start up? How
many files is Norton scanning?

Although you say these programmes have been installed for years I
doubt they are the same as when they were first installed. Adobe has
definely grown significantly in size over the years.Which of the
programmes I listed load on start up. Do they need to load on start
up or could you change any to load on demand.

If a programme is Not Responding it is still running. Just end it in
Task Manager and notice how the response from the computer improves.
When a Not Responding message is generated it is indicative that the
programme has hit a problem. It can then keep trying to resolve the
problem but in doing so only exacerbates the problem. It can be
better to stop the programme and try again at a more favourable time.

Is there a direct correlation between the start up process and the
Not Responding messages? If the computer has been running some time
are the Not Responding messages less frequent, the same or more
frequent?

What are the precise versions of Adobe you have?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Curious1975 wrote:
Call me naive, but these programs (the upgraded Norton withstanding)
have all been installed for years without issue sowhat would cause
them to suddenly be a problem. Also, are they draining my memory
even though when the "Not Responding" error occurs, they're not even
running?

"Gerry" wrote:

You have many programmes requiring abnormal amounts of memory:

ACDSee 4.0
Adobe
Adobe PhotoShop
Norton
PaintShop Pro
Photo Editor

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Curious1975 wrote:
Thanks Gerry and Nass for the advice.

I have ACDSee 4.0 installed and it has been since shortly after I
bought the computer 4 years ago.

I have the full version of Adobe installed (again since day one);
however I only use it to read and print documents.

I have several graphic/photo editing programs intalled and use
them fairly frequently. I have PaintShop Pro, Print Shop, Photo
Editor, Adobe PhotoShop and possible a few others. All of these
have been installed since day one as well. I do have a large
number of photo's on my pc and I regularly save them to CD and
remove them.

As for Norton, when my subscription was up for renewal a couple of
months ago I somehow ended up upgraded to their latest version for
free instead of just renewing the one I had. Quite frankly I
preferred the older version, plus it took my Norton Utilities away
with it. I do think my "Not Responding" problems have gotten
worse since then. Coincidence? I don't know.

Other than the Norton upgrade and the IE 7 upgrade, I haven't
installed anything new to the computer. I even removed all my mp3
files to clear up 3GB of room thinking that might help. Why all
of a sudden is my RAM an issue do you think?

"Gerry" wrote:


Notwithstanding the comments by Nass I still think your key
problem is insufficient RAM memory. True there are other
problems but these would diminish with more RAM and the nature
of these other problems would become clearer. You should be
aware that Nass and I frequently compare notes as we tend to
respond to the same problems.

The need for more RAM can be verified by running a freeware
utility which gives better information on pagefile usage than
Task Manager. Using this tool will have a negligible impact on
your system.

Use page file monitor to observe what is the peak usage. Start it
to run immediately after start-up and look at the log.
Pagefilemon takes snapshots. You need to run it at the beginning
of the session at then run it again at intervals throughout the
sessions. The log is Pagefile log.txt. If you right click on the
file in Windows Explorer and select Send to, Desktop (Create
Shortcut). The same applies to XP_PageFileMon.exe.

A small utility to monitor pagefile usage:
http://www.dougknox.com/xp/utils/xp_pagefilemon.htm

Note programs using undo features, particularly those associated
with graphics and photo editing, require large amounts of memory
so if you use this type of programme check these first observing
how the page usage increases when they start and whether the
usage decreases when you close the programme.

You do have the anti-virus programme I thought you might have.
Norton does bring with it a large footprint and this will have a
noticeable impact on system performance. There are other freeware
programmes which do the business without the performance
downside. Norton still enjoys a good reputation with business
users but is not rated highly nowadays for use on home computers.

Memory

Architecture
DDR SDRAM

Memory connectors
two

Memory capacities
128-, 256-, or 512-MB

Minimum memory
128 MB shared DDR SDRAM

NOTE: Between 32 and 64 MB of system memory may be
allocated to support graphics, depending on system memory size
and other factors.

Maximum memory
1 GB

Memory type
PC2100 (266-MHz) DDR SDRAM
(non-ECC)



System information regarding adding memory. Maximum for your
computer 1,024 mb.

http://support.dell.com/support/edoc...cs.htm#1107033

http://support.dell.com/support/edoc...ce.htm#1183874

ccApp is part of Norton

FontCapture (or should it be Font Capture) leads me to another
question. Do you use Adobe Acrobat Reader ? If yes, which
specific version? Are you just using it to read and print pdf
documents or are you editing pdf documents? There have problems
reported with some versions of Adobe and it has a large
footprint much like Norton.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Curious1975 wrote:
Dell Dimension 2350

Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~2392
Mhz Intel, Pentium 4 CPU, 2.40GHz

Symantec/Norton Anti-Virus v. 14.2.0.29

Anti-Spy:

I downloaded SUPER Anti-Spyware (Free Edition) the other day to
double check my Verizon version just in case that one was
missing something. It picked up the typical spyware and I
removed it.

Verizon Yahoo Online Protection Anti-Spy v. 2005.5.2.1



Motherboard - don't know how to tell other than downloading a
program to tell me and at this point I'd rather not download
anything else


Update History - all successful for August 19 and prior

Software Updates - 5 (don't know if they're necessary so I
haven't installed them)

Root Certificates Update
Microsoft .NET Framework 3.0: x86 (KB928416)
Remote Desktop Connection (Terminal Services Client 6.0) for
Windows XP (KB925876)
Microsoft Base Smart Card Cryptographic Service Provider
Package: x86 (KB909520)
Microsoft .NET Framework version 1.1


Hardware Updates - 1

On Sun, 2 Dec 2007 09:33:00 -0800, Curious1975
wrote:

It's taken me 3 months, but I finally got around to purchasing additional
memory in the hopes that it would easily solve my problems. I bought 512mb
and I now have 768mb and the "not responding" errors have been reduced
dramatically. For some reason I forgot I only had 256mb already but thought
I had 512mb so I would have purchased two 512mb's had I realized. Maybe if I
had the "not responding" would have been eliminated. Either way, I'm able to
naviagte my computer much faster.

Of course, it's not without side-effects. Now, I occasionally get a
grinding sound from within the CPU.




The CPU is your processor, an electronic chip, and has no moving
parts. Wherever your grinding sound is coming from, it's *not* the
CPU.



I can't see how the installation of
additional memory and the grinding aren't related as it only started
happening after I installed it. Any ideas as to why or what I can do? Is it
damaging anything?


It could be just a coincidence. It's hard to tell what the sound is
without hearing it, but yes, it could be damaging. It's almost
certainly either the hard drive or a fan.

If the fan fails, overheating can be the result, and that can damage
many things.

If it's the hard drive, it may be about to fail. Be sure you have an
up-to-date backup of anything you can't afford to lose, just in case.

--
Ken Blake, Microsoft MVP Windows - Shell/User
Please Reply to the Newsgroup

Sorry for my poor choice in technological terminology as I was just using CPU
to describe the tower. Now I'm all worried that my hard dive is going to
fail me (I'm in the process of backing up files as I type this though). When
I added the memory it was the first time ever in over four years that I had
opened up the computer. Lots of dust in there. I cleared it out with Air
Duster and then added the memory. I will say that the grinding noise seems
to happen when I visit certain websites. Don't know if this is indicative of
anything but thought I'd throw it out there.

"Ken Blake, MVP" wrote:

On Sun, 2 Dec 2007 09:33:00 -0800, Curious1975
wrote:

It's taken me 3 months, but I finally got around to purchasing additional
memory in the hopes that it would easily solve my problems. I bought 512mb
and I now have 768mb and the "not responding" errors have been reduced
dramatically. For some reason I forgot I only had 256mb already but thought
I had 512mb so I would have purchased two 512mb's had I realized. Maybe if I
had the "not responding" would have been eliminated. Either way, I'm able to
naviagte my computer much faster.

Of course, it's not without side-effects. Now, I occasionally get a
grinding sound from within the CPU.




The CPU is your processor, an electronic chip, and has no moving
parts. Wherever your grinding sound is coming from, it's *not* the
CPU.



I can't see how the installation of
additional memory and the grinding aren't related as it only started
happening after I installed it. Any ideas as to why or what I can do? Is it
damaging anything?


It could be just a coincidence. It's hard to tell what the sound is
without hearing it, but yes, it could be damaging. It's almost
certainly either the hard drive or a fan.

If the fan fails, overheating can be the result, and that can damage
many things.

If it's the hard drive, it may be about to fail. Be sure you have an
up-to-date backup of anything you can't afford to lose, just in case.

--
Ken Blake, Microsoft MVP Windows - Shell/User
Please Reply to the Newsgroup

On Sun, 2 Dec 2007 12:36:05 -0800, Curious1975
wrote:

Sorry for my poor choice in technological terminology as I was just using CPU
to describe the tower.


OK, but that's inaccurate and misleading, and will confuse people. The
tower (the case) is just a box, and is a very different thing from a
CPU.


Now I'm all worried that my hard dive is going to
fail me


From what you've said, it should certainly be a concern.


(I'm in the process of backing up files as I type this though).


Good. When you're finished, run a drive checking utility.


When
I added the memory it was the first time ever in over four years that I had
opened up the computer. Lots of dust in there. I cleared it out with Air
Duster


Excellent! You should do this periodically. The result of not doing so
can be overheating and hardware failure.


and then added the memory. I will say that the grinding noise seems
to happen when I visit certain websites. Don't know if this is indicative of
anything but thought I'd throw it out there.


That seems very odd. If it's a hardware issue, what web site you're at
should be irrelevant. What web sites are they?




"Ken Blake, MVP" wrote:

On Sun, 2 Dec 2007 09:33:00 -0800, Curious1975
wrote:

It's taken me 3 months, but I finally got around to purchasing additional
memory in the hopes that it would easily solve my problems. I bought 512mb
and I now have 768mb and the "not responding" errors have been reduced
dramatically. For some reason I forgot I only had 256mb already but thought
I had 512mb so I would have purchased two 512mb's had I realized. Maybe if I
had the "not responding" would have been eliminated. Either way, I'm able to
naviagte my computer much faster.

Of course, it's not without side-effects. Now, I occasionally get a
grinding sound from within the CPU.




The CPU is your processor, an electronic chip, and has no moving
parts. Wherever your grinding sound is coming from, it's *not* the
CPU.



I can't see how the installation of
additional memory and the grinding aren't related as it only started
happening after I installed it. Any ideas as to why or what I can do? Is it
damaging anything?


It could be just a coincidence. It's hard to tell what the sound is
without hearing it, but yes, it could be damaging. It's almost
certainly either the hard drive or a fan.

If the fan fails, overheating can be the result, and that can damage
many things.

If it's the hard drive, it may be about to fail. Be sure you have an
up-to-date backup of anything you can't afford to lose, just in case.

--
Ken Blake, Microsoft MVP Windows - Shell/User
Please Reply to the Newsgroup


--
Ken Blake, Microsoft MVP Windows - Shell/User
Please Reply to the Newsgroup

Try running HD Tune(freeware).

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon ( copy
to Clipboard ) and copy into a further message. Also do a full surface
scan with HD Tune.

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as it
is more informative.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Curious1975 wrote:
Sorry for my poor choice in technological terminology as I was just
using CPU to describe the tower. Now I'm all worried that my hard
dive is going to fail me (I'm in the process of backing up files as I
type this though). When I added the memory it was the first time
ever in over four years that I had opened up the computer. Lots of
dust in there. I cleared it out with Air Duster and then added the
memory. I will say that the grinding noise seems to happen when I
visit certain websites. Don't know if this is indicative of anything
but thought I'd throw it out there.

"Ken Blake, MVP" wrote:

On Sun, 2 Dec 2007 09:33:00 -0800, Curious1975
wrote:

It's taken me 3 months, but I finally got around to purchasing
additional memory in the hopes that it would easily solve my
problems. I bought 512mb and I now have 768mb and the "not
responding" errors have been reduced dramatically. For some reason
I forgot I only had 256mb already but thought I had 512mb so I
would have purchased two 512mb's had I realized. Maybe if I had
the "not responding" would have been eliminated. Either way, I'm
able to naviagte my computer much faster.

Of course, it's not without side-effects. Now, I occasionally get a
grinding sound from within the CPU.




The CPU is your processor, an electronic chip, and has no moving
parts. Wherever your grinding sound is coming from, it's *not* the
CPU.



I can't see how the installation of
additional memory and the grinding aren't related as it only started
happening after I installed it. Any ideas as to why or what I can
do? Is it damaging anything?


It could be just a coincidence. It's hard to tell what the sound is
without hearing it, but yes, it could be damaging. It's almost
certainly either the hard drive or a fan.

If the fan fails, overheating can be the result, and that can damage
many things.

If it's the hard drive, it may be about to fail. Be sure you have an
up-to-date backup of anything you can't afford to lose, just in case.

--
Ken Blake, Microsoft MVP Windows - Shell/User
Please Reply to the Newsgroup

HD Tune: IC35L030AVV207-0 Information

Firmware version : V21OA66A
Serial number : VNVA02G1C2A5AG
Capacity : 27.9 GB (~30.0 GB)
Buffer size : 1865216 bytes
Standard : ATA/ATAPI-0
Supported mode : UDMA Mode 5 (Ultra ATA/100)
Current mode : UDMA Mode 5 (Ultra ATA/100)

S.M.A.R.T : yes
48-bit Address : yes
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: yes
Power Management : yes
Advanced Power Management : yes
Power-up in Standby : yes
Security Mode : yes
Firmware Upgradable : no

Partition : 1
Drive letter :
Label :
Capacity : 31 MB
Usage : 0.00%
Type : unknown (DEh)
Bootable : No

Partition : 2
Drive letter : C:\
Label :
Capacity : 28576 MB
Usage : 63.58%
Type : NTFS
Bootable : Yes

-----------------------------------------
HD Tune: IC35L030AVV207-0 Health

ID Current Worst ThresholdData Status

(01) Raw Read Error Rate 100 100 60 0 Ok

(02) Throughput Performance 100 100 50 0 Ok

(03) Spin Up Time 97 97 24 10813614 Ok

(04) Start/Stop Count 98 98 0 8406 Ok

(05) Reallocated Sector Count 100 100 5 0 Ok

(07) Seek Error Rate 100 100 67 0 Ok

(08) Seek Time Performance 100 100 20 0 Ok

(09) Power On Hours Count 99 99 0 7337 Ok

(0A) Spin Retry Count 100 100 60 0 Ok

(0C) Power Cycle Count 98 98 0 8399 Ok

(C0) Power Off Retract Count 93 93 50 8406 Ok

(C1) Load Cycle Count 93 93 50 8406 Ok

(C2) Temperature 183 183 0 917534 Ok

(C4) Reallocated Event Count 100 100 0 0 Ok

(C5) Current Pending Sector 100 100 0 0 Ok

(C6) Offline Uncorrectable 100 100 0 0 Ok

(C7) Ultra DMA CRC Error Count 200 200 0 0 Ok


Power On Time : 7337
Health Status : Ok
--------------------------------------------------------------------------------
HD Tune: IC35L030AVV207-0 Error Scan

Scanned data : 28598 MB
Damaged Blocks : 0.0 %
Elapsed Time : 27:10
--------------------------------------------------------------------------------
Disk Defrag:

Volume (C
Volume size = 27.91 GB
Cluster size = 4 KB
Used space = 17.69 GB
Free space = 10.21 GB
Percent free space = 36 %

Volume fragmentation
Total fragmentation = 14 %
File fragmentation = 27 %
Free space fragmentation = 1 %

File fragmentation
Total files = 91,857
Average file size = 382 KB
Total fragmented files = 4,867
Total excess fragments = 20,322
Average fragments per file = 1.22

Pagefile fragmentation
Pagefile size = 1.13 GB
Total fragments = 5

Folder fragmentation
Total folders = 6,667
Fragmented folders = 114
Excess folder fragments = 337

Master File Table (MFT) fragmentation
Total MFT size = 182 MB
MFT record count = 98,832
Percent MFT in use = 52 %
Total MFT fragments = 3

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
1,442 1.29 GB \Documents and Settings\Amy\Application
Data\ACD Systems\ACDSee\ImageDB.ddf
386 25 MB \Documents and Settings\NetworkService\Local
Settings\Temporary Internet Files\Content.IE5\0S7HMEX3\QuickTime[1].msi
351 49 MB \Documents and Settings\Amy\My Documents\New
Folder (2)\Doc 4\Friends\Video & Audio\2006_6_V V on Ryan S.WAV
343 24 MB \Documents and Settings\NetworkService\Local
Settings\Temporary Internet Files\Content.IE5\0XQN096B\iTunes[1].msi
332 42 MB \System Volume
Information\catalog.wci\00010008.ci
276 17 MB \System Volume
Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP528\A0336275.exe
267 17 MB \System Volume
Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP520\A0333512.exe
256 16 MB \System Volume
Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP513\A0331038.exe
197 13 MB
\WINDOWS\assembly\NativeImages_v2.0.50727_32\Syste m.Windows.Forms\b2484bca73ced66d3bbb28a4d9a4ece0\S ystem.Windows.Forms.ni.dll
186 12 MB
\WINDOWS\assembly\NativeImages_v2.0.50727_32\Syste m.Web\7e4c1f537352b8943d408f29728e8da0\System.Web. ni.dll
183 12 MB \Documents and Settings\NetworkService\Local
Settings\Temporary Internet
Files\Content.IE5\NK6YQWZJ\AppleMobileDeviceSuppor t[1].msi
169 11 MB \Documents and Settings\Amy\Local
Settings\Application Data\Microsoft\Media Player\wmdbexport.xml
160 10 MB
\WINDOWS\assembly\NativeImages_v2.0.50727_32\Syste m.Design\e7422db2a04a6745483658ccddf1bd02\System.D esign.ni.dll
146 23 MB \Documents and Settings\Amy\Local
Settings\Application Data\Microsoft\Wallpaper1.bmp
116 8 MB \Documents and Settings\Amy\Local
Settings\Application Data\Apple
Computer\QuickTime\downloads\11\03\b3201cb8-d5ad5827-ddee54c4-5f28ca37.qtch
91 6 MB \System Volume
Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP520\A0333502.dll
89 354 KB \WINDOWS\Temp\SRTSP_MSI_U_(1)10.1.5.4.log
80 5 MB \Documents and Settings\Amy\Local
Settings\Application Data\Microsoft\Media Player\CurrentDatabase_219.wmdb
79 5 MB
\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\2. 0.0.0__b77a5c561934e089\System.Windows.Forms.dll
79 5 MB \Program Files\Common Files\Symantec
Shared\SymcData\ids-diskless\BinHub\sigs.dat
77 5 MB
\WINDOWS\assembly\GAC_MSIL\System.Design\2.0.0.0__ b03f5f7f11d50a3a\System.Design.dll
77 5 MB \Program Files\Common Files\Symantec
Shared\VirusDefs\tmp194.tmp\ESRDEF.BIN
76 9 MB \Documents and Settings\Amy\Application
Data\Adobe\Photoshop\7.0\Adobe Photoshop 7.0 Settings\Brushes.psp
61 458 KB \Documents and Settings\Amy\My Documents\New
Folder\Candid Personal\Pics\Thumbs.db
59 5 MB \WINDOWS\Temp\slu4728.tmp
59 5 MB \Program Files\Common Files\Symantec
Shared\VirusDefs\BinHub\virscan9.dat
56 5 MB \Program Files\Common Files\Symantec
Shared\VirusDefs\tmp4692.tmp\VIRSCAN5.DAT
53 5 MB \Program Files\Common Files\Symantec
Shared\VirusDefs\BinHub\virscan5.dat
53 1 MB \Documents and Settings\Amy\My Documents\My
Pictures\Christopher & Julianna\July to Dec 2006\Thumbs.db
52 3 MB \Documents and Settings\Amy\Application
Data\Mozilla\Firefox\Profiles\u9hgz1o9.default\url classifier2.sqlite
---------------------------------------------------------------------------------
I ran a defrag afterwards (which I do do periodically anyway).

I hope all of that makes sense to you. Let me know if you can discern
anything from it which might be causing my problem.

Thanks.




"Gerry" wrote:

Try running HD Tune(freeware).

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon ( copy
to Clipboard ) and copy into a further message. Also do a full surface
scan with HD Tune.

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as it
is more informative.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Curious1975 wrote:
Sorry for my poor choice in technological terminology as I was just
using CPU to describe the tower. Now I'm all worried that my hard
dive is going to fail me (I'm in the process of backing up files as I
type this though). When I added the memory it was the first time
ever in over four years that I had opened up the computer. Lots of
dust in there. I cleared it out with Air Duster and then added the
memory. I will say that the grinding noise seems to happen when I
visit certain websites. Don't know if this is indicative of anything
but thought I'd throw it out there.

"Ken Blake, MVP" wrote:

On Sun, 2 Dec 2007 09:33:00 -0800, Curious1975
wrote:

It's taken me 3 months, but I finally got around to purchasing
additional memory in the hopes that it would easily solve my
problems. I bought 512mb and I now have 768mb and the "not
responding" errors have been reduced dramatically. For some reason
I forgot I only had 256mb already but thought I had 512mb so I
would have purchased two 512mb's had I realized. Maybe if I had
the "not responding" would have been eliminated. Either way, I'm
able to naviagte my computer much faster.

Of course, it's not without side-effects. Now, I occasionally get a
grinding sound from within the CPU.




The CPU is your processor, an electronic chip, and has no moving
parts. Wherever your grinding sound is coming from, it's *not* the
CPU.



I can't see how the installation of
additional memory and the grinding aren't related as it only started
happening after I installed it. Any ideas as to why or what I can
do? Is it damaging anything?


It could be just a coincidence. It's hard to tell what the sound is
without hearing it, but yes, it could be damaging. It's almost
certainly either the hard drive or a fan.

If the fan fails, overheating can be the result, and that can damage
many things.

If it's the hard drive, it may be about to fail. Be sure you have an
up-to-date backup of anything you can't afford to lose, just in case.

--
Ken Blake, Microsoft MVP Windows - Shell/User
Please Reply to the Newsgroup

Not sure if it's significant, but after defragmenting I received the
following in the report:

Volume (C
Volume size = 27.91 GB
Cluster size = 4 KB
Used space = 17.70 GB
Free space = 10.21 GB
Percent free space = 36 %

Volume fragmentation
Total fragmentation = 9 %
File fragmentation = 17 %
Free space fragmentation = 1 %

File fragmentation
Total files = 91,861
Average file size = 382 KB
Total fragmented files = 15
Total excess fragments = 1,465
Average fragments per file = 1.01

Pagefile fragmentation
Pagefile size = 1.13 GB
Total fragments = 5

Folder fragmentation
Total folders = 6,667
Fragmented folders = 1
Excess folder fragments = 0

Master File Table (MFT) fragmentation
Total MFT size = 182 MB
MFT record count = 98,836
Percent MFT in use = 52 %
Total MFT fragments = 3

--------------------------------------------------------------------------------
Fragments File Size Files that cannot be defragmented
1,442 1.29 GB \Documents and Settings\Amy\Application
Data\ACD Systems\ACDSee\ImageDB.ddf


"Gerry" wrote:

There would seem to be many more places from which programmes start than
you might think!

Msconfig is a Diagnostic Utility and not intended to be used to turn off
unwanted start up programmes. You do this from within each programme or
using a programme like Autoruns. Leave msconfig alone and try Autoruns:
http://www.microsoft.com/technet/sys.../Autoruns.mspx

Look in Norton for ways to suspend scanning on Start Up to test it's
impact.

It would be helpful if you answered my earlier question. Is there a
direct correlation between the start up process and the Not Responding
messages? If the computer has been running some time are the Not
Responding messages less frequent, the same or more frequent?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Curious1975 wrote:
Ok, I will run page file monitor in the next day or so and report
back on that.

As for my Adobe products:

Acrobat 5.0
Distiller 5.0
Illustrator 10.0.3
Image Ready 7.0
PhotoShop 7.0

I don't have any programs in my Startup. Learned that lesson a long
time
ago but it still takes 4 minutes for my icons to appear and to be
able to proceed. I'm wondering what is stalling it. You think it's
Norton? Even though it's not in my Startup? Is there somewhere else
I can look to stop it from scanning on startup if that is indeed
what's happening?


Usually when I get the "Not Responding" error, I just have to left
click my mouse, wait a couple of seconds and it clears up. Just a
little while ago however and once earlier today it hung for several
minutes and I was unable
to even get to my Task Manager.

Again, I really appreciate you taking the time to assist me with this.


"Gerry" wrote:

You need to run page file monitor to confirm exactly how much of the
pagefile is actually being used.

Norton will cause a particular problem at start because most likely
iniates a full scan. This alone can make a computer unusable until
the scan has completed. If you succeed in starting another programme
before the scan has completed there is every chance that you will
get a Not Responding message for the programme you have started. How
long does it take for Norton to complete the scan on start up? How
many files is Norton scanning?

Although you say these programmes have been installed for years I
doubt they are the same as when they were first installed. Adobe has
definely grown significantly in size over the years.Which of the
programmes I listed load on start up. Do they need to load on start
up or could you change any to load on demand.

If a programme is Not Responding it is still running. Just end it in
Task Manager and notice how the response from the computer improves.
When a Not Responding message is generated it is indicative that the
programme has hit a problem. It can then keep trying to resolve the
problem but in doing so only exacerbates the problem. It can be
better to stop the programme and try again at a more favourable time.

Is there a direct correlation between the start up process and the
Not Responding messages? If the computer has been running some time
are the Not Responding messages less frequent, the same or more
frequent?

What are the precise versions of Adobe you have?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Curious1975 wrote:
Call me naive, but these programs (the upgraded Norton withstanding)
have all been installed for years without issue sowhat would cause
them to suddenly be a problem. Also, are they draining my memory
even though when the "Not Responding" error occurs, they're not even
running?

"Gerry" wrote:

You have many programmes requiring abnormal amounts of memory:

ACDSee 4.0
Adobe
Adobe PhotoShop
Norton
PaintShop Pro
Photo Editor

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Curious1975 wrote:
Thanks Gerry and Nass for the advice.

I have ACDSee 4.0 installed and it has been since shortly after I
bought the computer 4 years ago.

I have the full version of Adobe installed (again since day one);
however I only use it to read and print documents.

I have several graphic/photo editing programs intalled and use
them fairly frequently. I have PaintShop Pro, Print Shop, Photo
Editor, Adobe PhotoShop and possible a few others. All of these
have been installed since day one as well. I do have a large
number of photo's on my pc and I regularly save them to CD and
remove them.

As for Norton, when my subscription was up for renewal a couple of
months ago I somehow ended up upgraded to their latest version for
free instead of just renewing the one I had. Quite frankly I
preferred the older version, plus it took my Norton Utilities away
with it. I do think my "Not Responding" problems have gotten
worse since then. Coincidence? I don't know.

Other than the Norton upgrade and the IE 7 upgrade, I haven't
installed anything new to the computer. I even removed all my mp3
files to clear up 3GB of room thinking that might help. Why all
of a sudden is my RAM an issue do you think?

"Gerry" wrote:


Notwithstanding the comments by Nass I still think your key
problem is insufficient RAM memory. True there are other
problems but these would diminish with more RAM and the nature
of these other problems would become clearer. You should be
aware that Nass and I frequently compare notes as we tend to
respond to the same problems.

The need for more RAM can be verified by running a freeware
utility which gives better information on pagefile usage than
Task Manager. Using this tool will have a negligible impact on
your system.

Use page file monitor to observe what is the peak usage. Start it
to run immediately after start-up and look at the log.
Pagefilemon takes snapshots. You need to run it at the beginning
of the session at then run it again at intervals throughout the
sessions. The log is Pagefile log.txt. If you right click on the
file in Windows Explorer and select Send to, Desktop (Create
Shortcut). The same applies to XP_PageFileMon.exe.

A small utility to monitor pagefile usage:
http://www.dougknox.com/xp/utils/xp_pagefilemon.htm

Note programs using undo features, particularly those associated
with graphics and photo editing, require large amounts of memory
so if you use this type of programme check these first observing
how the page usage increases when they start and whether the
usage decreases when you close the programme.

You do have the anti-virus programme I thought you might have.
Norton does bring with it a large footprint and this will have a
noticeable impact on system performance. There are other freeware
programmes which do the business without the performance
downside. Norton still enjoys a good reputation with business
users but is not rated highly nowadays for use on home computers.

Memory

Architecture
DDR SDRAM

Memory connectors
two

Memory capacities
128-, 256-, or 512-MB

Minimum memory
128 MB shared DDR SDRAM

NOTE: Between 32 and 64 MB of system memory may be
allocated to support graphics, depending on system memory size
and other factors.

Maximum memory
1 GB

Memory type
PC2100 (266-MHz) DDR SDRAM
(non-ECC)



System information regarding adding memory. Maximum for your
computer 1,024 mb.

http://support.dell.com/support/edoc...cs.htm#1107033

http://support.dell.com/support/edoc...ce.htm#1183874

ccApp is part of Norton

FontCapture (or should it be Font Capture) leads me to another
question. Do you use Adobe Acrobat Reader ? If yes, which
specific version? Are you just using it to read and print pdf
documents or are you editing pdf documents? There have problems
reported with some versions of Adobe and it has a large
footprint much like Norton.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Curious1975 wrote:
Dell Dimension 2350

Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~2392
Mhz Intel, Pentium 4 CPU, 2.40GHz

Symantec/Norton Anti-Virus v. 14.2.0.29

Anti-Spy:

I downloaded SUPER Anti-Spyware (Free Edition) the other day to
double check my Verizon version just in case that one was
missing something. It picked up the typical spyware and I
removed it.

Verizon Yahoo Online Protection Anti-Spy v. 2005.5.2.1



Motherboard - don't know how to tell other than downloading a
program to tell me and at this point I'd rather not download
anything else


Update History - all successful for August 19 and prior

Software Updates - 5 (don't know if they're necessary so I
haven't installed them)

Root Certificates Update
Microsoft .NET Framework 3.0: x86 (KB928416)
Remote Desktop Connection (Terminal Services Client 6.0) for
Windows XP (KB925876)
Microsoft Base Smart Card Cryptographic Service Provider
Package: x86 (KB909520)
Microsoft .NET Framework version 1.1


Hardware Updates - 1

There seems to be only one obvious problem arising out of the
information you have provided. ImageDB.ddf is a colossal file and is
multi-fragmented. You need to defragment it. The sheer size is most
likely the problem but to make sure that the file is not in use I would
run Disk Defragmenter in Safe Mode. Running the programme more than
once, perhaps as many as three times to get a result. However, before
running Disk Defragmenter you should clean up the drive.

It is likely that an allocation of 12% has been made to System Restore
on your C partition which is over generous. I would reduce it to 700 mb.
Right click your My Computer icon on the Desktop and select System
Restore. Place the cursor on your C drive select Settings but this time
find the slider and drag it to the left until it reads 700 mb and exit.
When you get to the Settings screen click on Apply and OK and exit.

Select Start, All Programs, Accessories, System Tools, Disk CleanUp to
Empty your Recycle Bin and Remove Temporary Internet Files. Also
select Start, All Programs, accessories, System Tools, Disk CleanUp,
More Options, System Restore and remove all but the latest System
Restore point. Run Disk Defragmenter.

Does ImageDB.ddf still appear in the Most fragmented files list?

I looked at the system requirements fpr ACDSee 4 and Adobe Photoshop 7.
They do seem to be quite modest. Adobe Photoshop 7 has been updated a
number of times. Do you have the latest update?

Do you leave the computer on 24/7?

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak? Can
you provide figures immediately after starting your computer anlso after
you have started your favourite photographic program and doing what ever
you do with program.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~







Curious1975 wrote:
HD Tune: IC35L030AVV207-0 Information

Firmware version : V21OA66A
Serial number : VNVA02G1C2A5AG
Capacity : 27.9 GB (~30.0 GB)
Buffer size : 1865216 bytes
Standard : ATA/ATAPI-0
Supported mode : UDMA Mode 5 (Ultra ATA/100)
Current mode : UDMA Mode 5 (Ultra ATA/100)

S.M.A.R.T : yes
48-bit Address : yes
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: yes
Power Management : yes
Advanced Power Management : yes
Power-up in Standby : yes
Security Mode : yes
Firmware Upgradable : no

Partition : 1
Drive letter :
Label :
Capacity : 31 MB
Usage : 0.00%
Type : unknown (DEh)
Bootable : No

Partition : 2
Drive letter : C:\
Label :
Capacity : 28576 MB
Usage : 63.58%
Type : NTFS
Bootable : Yes

-----------------------------------------
HD Tune: IC35L030AVV207-0 Health

ID Current Worst ThresholdData
Status

(01) Raw Read Error Rate 100 100 60 0
Ok

(02) Throughput Performance 100 100 50 0
Ok

(03) Spin Up Time 97 97 24 10813614
Ok

(04) Start/Stop Count 98 98 0 8406
Ok

(05) Reallocated Sector Count 100 100 5 0
Ok

(07) Seek Error Rate 100 100 67 0
Ok

(08) Seek Time Performance 100 100 20 0
Ok

(09) Power On Hours Count 99 99 0 7337
Ok

(0A) Spin Retry Count 100 100 60 0
Ok

(0C) Power Cycle Count 98 98 0 8399
Ok

(C0) Power Off Retract Count 93 93 50 8406
Ok

(C1) Load Cycle Count 93 93 50 8406
Ok

(C2) Temperature 183 183 0 917534
Ok

(C4) Reallocated Event Count 100 100 0 0
Ok

(C5) Current Pending Sector 100 100 0 0
Ok

(C6) Offline Uncorrectable 100 100 0 0
Ok

(C7) Ultra DMA CRC Error Count 200 200 0 0
Ok


Power On Time : 7337
Health Status : Ok
--------------------------------------------------------------------------------
HD Tune: IC35L030AVV207-0 Error Scan

Scanned data : 28598 MB
Damaged Blocks : 0.0 %
Elapsed Time : 27:10
--------------------------------------------------------------------------------
Disk Defrag:

Volume (C
Volume size = 27.91 GB
Cluster size = 4 KB
Used space = 17.69 GB
Free space = 10.21 GB
Percent free space = 36 %

Volume fragmentation
Total fragmentation = 14 %
File fragmentation = 27 %
Free space fragmentation = 1 %

File fragmentation
Total files = 91,857
Average file size = 382 KB
Total fragmented files = 4,867
Total excess fragments = 20,322
Average fragments per file = 1.22

Pagefile fragmentation
Pagefile size = 1.13 GB
Total fragments = 5

Folder fragmentation
Total folders = 6,667
Fragmented folders = 114
Excess folder fragments = 337

Master File Table (MFT) fragmentation
Total MFT size = 182 MB
MFT record count = 98,832
Percent MFT in use = 52 %
Total MFT fragments = 3

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
1,442 1.29 GB \Documents and
Settings\Amy\Application Data\ACD Systems\ACDSee\ImageDB.ddf
386 25 MB \Documents and
Settings\NetworkService\Local Settings\Temporary Internet
Files\Content.IE5\0S7HMEX3\QuickTime[1].msi 351 49 MB
\Documents and Settings\Amy\My Documents\New Folder (2)\Doc
4\Friends\Video & Audio\2006_6_V V on Ryan S.WAV 343 24
MB \Documents and Settings\NetworkService\Local
Settings\Temporary Internet Files\Content.IE5\0XQN096B\iTunes[1].msi
332 42 MB \System Volume
Information\catalog.wci\00010008.ci 276 17 MB
\System Volume
Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP528\A0336275.exe
267 17 MB \System Volume
Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP520\A0333512.exe
256 16 MB \System Volume
Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP513\A0331038.exe
197 13 MB
\WINDOWS\assembly\NativeImages_v2.0.50727_32\Syste m.Windows.Forms\b2484bca73ced66d3bbb28a4d9a4ece0\S ystem.Windows.Forms.ni.dll
186 12 MB
\WINDOWS\assembly\NativeImages_v2.0.50727_32\Syste m.Web\7e4c1f537352b8943d408f29728e8da0\System.Web. ni.dll
183 12 MB \Documents and
Settings\NetworkService\Local Settings\Temporary Internet
Files\Content.IE5\NK6YQWZJ\AppleMobileDeviceSuppor t[1].msi 169
11 MB \Documents and Settings\Amy\Local
Settings\Application Data\Microsoft\Media Player\wmdbexport.xml 160
10 MB
\WINDOWS\assembly\NativeImages_v2.0.50727_32\Syste m.Design\e7422db2a04a6745483658ccddf1bd02\System.D esign.ni.dll
146 23 MB \Documents and Settings\Amy\Local
Settings\Application Data\Microsoft\Wallpaper1.bmp 116 8
MB \Documents and Settings\Amy\Local Settings\Application
Data\Apple
Computer\QuickTime\downloads\11\03\b3201cb8-d5ad5827-ddee54c4-5f28ca37.qtch
91 6 MB \System Volume
Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP520\A0333502.dll
89 354 KB
\WINDOWS\Temp\SRTSP_MSI_U_(1)10.1.5.4.log 80 5 MB
\Documents and Settings\Amy\Local Settings\Application
Data\Microsoft\Media Player\CurrentDatabase_219.wmdb 79
5 MB
\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\2. 0.0.0__b77a5c561934e089\System.Windows.Forms.dll
79 5 MB \Program Files\Common Files\Symantec
Shared\SymcData\ids-diskless\BinHub\sigs.dat 77 5 MB
\WINDOWS\assembly\GAC_MSIL\System.Design\2.0.0.0__ b03f5f7f11d50a3a\System.Design.dll
77 5 MB \Program Files\Common Files\Symantec
Shared\VirusDefs\tmp194.tmp\ESRDEF.BIN 76 9 MB
\Documents and Settings\Amy\Application
Data\Adobe\Photoshop\7.0\Adobe Photoshop 7.0 Settings\Brushes.psp 61
458 KB \Documents and Settings\Amy\My Documents\New
Folder\Candid Personal\Pics\Thumbs.db 59 5 MB
\WINDOWS\Temp\slu4728.tmp 59 5 MB \Program
Files\Common Files\Symantec Shared\VirusDefs\BinHub\virscan9.dat
56 5 MB \Program Files\Common Files\Symantec
Shared\VirusDefs\tmp4692.tmp\VIRSCAN5.DAT
53 5 MB \Program Files\Common Files\Symantec
Shared\VirusDefs\BinHub\virscan5.dat
53 1 MB \Documents and Settings\Amy\My
Documents\My Pictures\Christopher & Julianna\July to Dec
2006\Thumbs.db 52 3 MB \Documents and
Settings\Amy\Application
Data\Mozilla\Firefox\Profiles\u9hgz1o9.default\url classifier2.sqlite
---------------------------------------------------------------------------------
I ran a defrag afterwards (which I do do periodically anyway).

I hope all of that makes sense to you. Let me know if you can discern
anything from it which might be causing my problem.

Thanks.




"Gerry" wrote:

Try running HD Tune(freeware).

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon ( copy
to Clipboard ) and copy into a further message. Also do a full
surface scan with HD Tune.

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as
it is more informative.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Curious1975 wrote:
Sorry for my poor choice in technological terminology as I was just
using CPU to describe the tower. Now I'm all worried that my hard
dive is going to fail me (I'm in the process of backing up files as
I type this though). When I added the memory it was the first time
ever in over four years that I had opened up the computer. Lots of
dust in there. I cleared it out with Air Duster and then added the
memory. I will say that the grinding noise seems to happen when I
visit certain websites. Don't know if this is indicative of
anything but thought I'd throw it out there.

"Ken Blake, MVP" wrote:

On Sun, 2 Dec 2007 09:33:00 -0800, Curious1975
wrote:

It's taken me 3 months, but I finally got around to purchasing
additional memory in the hopes that it would easily solve my
problems. I bought 512mb and I now have 768mb and the "not
responding" errors have been reduced dramatically. For some
reason I forgot I only had 256mb already but thought I had 512mb
so I would have purchased two 512mb's had I realized. Maybe if I
had the "not responding" would have been eliminated. Either way,
I'm able to naviagte my computer much faster.

Of course, it's not without side-effects. Now, I occasionally
get a grinding sound from within the CPU.




The CPU is your processor, an electronic chip, and has no moving
parts. Wherever your grinding sound is coming from, it's *not* the
CPU.



I can't see how the installation of
additional memory and the grinding aren't related as it only
started happening after I installed it. Any ideas as to why or
what I can do? Is it damaging anything?


It could be just a coincidence. It's hard to tell what the sound is
without hearing it, but yes, it could be damaging. It's almost
certainly either the hard drive or a fan.

If the fan fails, overheating can be the result, and that can
damage many things.

If it's the hard drive, it may be about to fail. Be sure you have
an up-to-date backup of anything you can't afford to lose, just in
case.

--
Ken Blake, Microsoft MVP Windows - Shell/User
Please Reply to the Newsgroup

As I mentioned, in the past I have defragmented and it's always defragmented
without issue or errors so I was surprised to see that today. Not sure what
the ImageDB.dff file is. I will try your suggestions and report back.

I am not sure if I have the latest Adobe Photoshop updates or not. I will
look into that as well.

I don't leave the computer on 24/7 per say. When not in use, I usually have
it in Hibernate mode. I do reboot it about once a week or when updates
require it or when I feel it necessary. Is putting it in hibernate a bad
thing. Would it be better to turn it off or just leave it on instead?

I would say ACDsee is the most used photo progam on my pc. It's what I use
to view any and all pictures and I frequently do so.

I'll report back tomorrow with more details.

Thanks again for your assistance.

"Gerry" wrote:

There seems to be only one obvious problem arising out of the
information you have provided. ImageDB.ddf is a colossal file and is
multi-fragmented. You need to defragment it. The sheer size is most
likely the problem but to make sure that the file is not in use I would
run Disk Defragmenter in Safe Mode. Running the programme more than
once, perhaps as many as three times to get a result. However, before
running Disk Defragmenter you should clean up the drive.

It is likely that an allocation of 12% has been made to System Restore
on your C partition which is over generous. I would reduce it to 700 mb.
Right click your My Computer icon on the Desktop and select System
Restore. Place the cursor on your C drive select Settings but this time
find the slider and drag it to the left until it reads 700 mb and exit.
When you get to the Settings screen click on Apply and OK and exit.

Select Start, All Programs, Accessories, System Tools, Disk CleanUp to
Empty your Recycle Bin and Remove Temporary Internet Files. Also
select Start, All Programs, accessories, System Tools, Disk CleanUp,
More Options, System Restore and remove all but the latest System
Restore point. Run Disk Defragmenter.

Does ImageDB.ddf still appear in the Most fragmented files list?

I looked at the system requirements fpr ACDSee 4 and Adobe Photoshop 7.
They do seem to be quite modest. Adobe Photoshop 7 has been updated a
number of times. Do you have the latest update?

Do you leave the computer on 24/7?

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak? Can
you provide figures immediately after starting your computer anlso after
you have started your favourite photographic program and doing what ever
you do with program.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~







Curious1975 wrote:
HD Tune: IC35L030AVV207-0 Information

Firmware version : V21OA66A
Serial number : VNVA02G1C2A5AG
Capacity : 27.9 GB (~30.0 GB)
Buffer size : 1865216 bytes
Standard : ATA/ATAPI-0
Supported mode : UDMA Mode 5 (Ultra ATA/100)
Current mode : UDMA Mode 5 (Ultra ATA/100)

S.M.A.R.T : yes
48-bit Address : yes
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: yes
Power Management : yes
Advanced Power Management : yes
Power-up in Standby : yes
Security Mode : yes
Firmware Upgradable : no

Partition : 1
Drive letter :
Label :
Capacity : 31 MB
Usage : 0.00%
Type : unknown (DEh)
Bootable : No

Partition : 2
Drive letter : C:\
Label :
Capacity : 28576 MB
Usage : 63.58%
Type : NTFS
Bootable : Yes

-----------------------------------------
HD Tune: IC35L030AVV207-0 Health

ID Current Worst ThresholdData
Status

(01) Raw Read Error Rate 100 100 60 0
Ok

(02) Throughput Performance 100 100 50 0
Ok

(03) Spin Up Time 97 97 24 10813614
Ok

(04) Start/Stop Count 98 98 0 8406
Ok

(05) Reallocated Sector Count 100 100 5 0
Ok

(07) Seek Error Rate 100 100 67 0
Ok

(08) Seek Time Performance 100 100 20 0
Ok

(09) Power On Hours Count 99 99 0 7337
Ok

(0A) Spin Retry Count 100 100 60 0
Ok

(0C) Power Cycle Count 98 98 0 8399
Ok

(C0) Power Off Retract Count 93 93 50 8406
Ok

(C1) Load Cycle Count 93 93 50 8406
Ok

(C2) Temperature 183 183 0 917534
Ok

(C4) Reallocated Event Count 100 100 0 0
Ok

(C5) Current Pending Sector 100 100 0 0
Ok

(C6) Offline Uncorrectable 100 100 0 0
Ok

(C7) Ultra DMA CRC Error Count 200 200 0 0
Ok


Power On Time : 7337
Health Status : Ok
--------------------------------------------------------------------------------
HD Tune: IC35L030AVV207-0 Error Scan

Scanned data : 28598 MB
Damaged Blocks : 0.0 %
Elapsed Time : 27:10
--------------------------------------------------------------------------------
Disk Defrag:

Volume (C
Volume size = 27.91 GB
Cluster size = 4 KB
Used space = 17.69 GB
Free space = 10.21 GB
Percent free space = 36 %

Volume fragmentation
Total fragmentation = 14 %
File fragmentation = 27 %
Free space fragmentation = 1 %

File fragmentation
Total files = 91,857
Average file size = 382 KB
Total fragmented files = 4,867
Total excess fragments = 20,322
Average fragments per file = 1.22

Pagefile fragmentation
Pagefile size = 1.13 GB
Total fragments = 5

Folder fragmentation
Total folders = 6,667
Fragmented folders = 114
Excess folder fragments = 337

Master File Table (MFT) fragmentation
Total MFT size = 182 MB
MFT record count = 98,832
Percent MFT in use = 52 %
Total MFT fragments = 3

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
1,442 1.29 GB \Documents and
Settings\Amy\Application Data\ACD Systems\ACDSee\ImageDB.ddf
386 25 MB \Documents and
Settings\NetworkService\Local Settings\Temporary Internet
Files\Content.IE5\0S7HMEX3\QuickTime[1].msi 351 49 MB
\Documents and Settings\Amy\My Documents\New Folder (2)\Doc
4\Friends\Video & Audio\2006_6_V V on Ryan S.WAV 343 24
MB \Documents and Settings\NetworkService\Local
Settings\Temporary Internet Files\Content.IE5\0XQN096B\iTunes[1].msi
332 42 MB \System Volume
Information\catalog.wci\00010008.ci 276 17 MB
\System Volume
Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP528\A0336275.exe
267 17 MB \System Volume
Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP520\A0333512.exe
256 16 MB \System Volume
Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP513\A0331038.exe
197 13 MB
\WINDOWS\assembly\NativeImages_v2.0.50727_32\Syste m.Windows.Forms\b2484bca73ced66d3bbb28a4d9a4ece0\S ystem.Windows.Forms.ni.dll
186 12 MB
\WINDOWS\assembly\NativeImages_v2.0.50727_32\Syste m.Web\7e4c1f537352b8943d408f29728e8da0\System.Web. ni.dll
183 12 MB \Documents and
Settings\NetworkService\Local Settings\Temporary Internet
Files\Content.IE5\NK6YQWZJ\AppleMobileDeviceSuppor t[1].msi 169
11 MB \Documents and Settings\Amy\Local
Settings\Application Data\Microsoft\Media Player\wmdbexport.xml 160
10 MB
\WINDOWS\assembly\NativeImages_v2.0.50727_32\Syste m.Design\e7422db2a04a6745483658ccddf1bd02\System.D esign.ni.dll
146 23 MB \Documents and Settings\Amy\Local
Settings\Application Data\Microsoft\Wallpaper1.bmp 116 8
MB \Documents and Settings\Amy\Local Settings\Application
Data\Apple
Computer\QuickTime\downloads\11\03\b3201cb8-d5ad5827-ddee54c4-5f28ca37.qtch
91 6 MB \System Volume
Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP520\A0333502.dll
89 354 KB
\WINDOWS\Temp\SRTSP_MSI_U_(1)10.1.5.4.log 80 5 MB
\Documents and Settings\Amy\Local Settings\Application
Data\Microsoft\Media Player\CurrentDatabase_219.wmdb 79
5 MB
\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\2. 0.0.0__b77a5c561934e089\System.Windows.Forms.dll
79 5 MB \Program Files\Common Files\Symantec
Shared\SymcData\ids-diskless\BinHub\sigs.dat 77 5 MB
\WINDOWS\assembly\GAC_MSIL\System.Design\2.0.0.0__ b03f5f7f11d50a3a\System.Design.dll
77 5 MB \Program Files\Common Files\Symantec
Shared\VirusDefs\tmp194.tmp\ESRDEF.BIN 76 9 MB
\Documents and Settings\Amy\Application
Data\Adobe\Photoshop\7.0\Adobe Photoshop 7.0 Settings\Brushes.psp 61
458 KB \Documents and Settings\Amy\My Documents\New
Folder\Candid Personal\Pics\Thumbs.db 59 5 MB
\WINDOWS\Temp\slu4728.tmp 59 5 MB \Program
Files\Common Files\Symantec Shared\VirusDefs\BinHub\virscan9.dat
56 5 MB \Program Files\Common Files\Symantec
Shared\VirusDefs\tmp4692.tmp\VIRSCAN5.DAT
53 5 MB \Program Files\Common Files\Symantec
Shared\VirusDefs\BinHub\virscan5.dat
53 1 MB \Documents and Settings\Amy\My
Documents\My Pictures\Christopher & Julianna\July to Dec
2006\Thumbs.db 52 3 MB \Documents and
Settings\Amy\Application
Data\Mozilla\Firefox\Profiles\u9hgz1o9.default\url classifier2.sqlite
---------------------------------------------------------------------------------
I ran a defrag afterwards (which I do do periodically anyway).

I hope all of that makes sense to you. Let me know if you can discern
anything from it which might be causing my problem.

Thanks.




"Gerry" wrote:

Try running HD Tune(freeware).

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon ( copy
to Clipboard ) and copy into a further message. Also do a full
surface scan with HD Tune.

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as
it is more informative.

--



Hope this helps.

Gerry
~~~~
FCA