SP2 On XP Home

I downloaded and installed SP2, just like Microsoft said through automatic
updates. After a couple of days, I turned the computer on and before it got
to the Windows desktop, the computer restarted itself. It kept on doing
that. I went into safe mode and searched on how to stop it. I stopped the
computer automatically restarting. Instead of going to the Windows desktop,
the screen went a dark blue and the following message came up:
"STOP: c000021a {fatal system error}
The Windows Logon Process System process has terminated unexpectedly with a
status of 0x00000080 (0x00000000 0x00000000)
The system has been shut down"
The computer turned off. I went into safe mode and found out what it was.
I tried to use system restore, but that kept crashing the computer too. It
refused to return to a previous point. I found out that I should use the
recovery console to fix it. I installed the recovery console from the XP CD
and followed the steps given. It didn't work. After, the console kept
asking for an administrator password, but I read I had to leave that blank.
I couldn't access safe mode as the computer kept freezing. I contacted a
friend of mine, who helped install a new hard drive. I managed to access
some of the folders from C:, but some stuff could not be accessed. I kept
receiving a message saying "access is denied". On Tuesday, the folders
somehow opened but I could not open the documents contained inside. It kept
giving messages about "access rights" or "access denied". I searched the
Microsoft Knowledge Base and saw it had something to do with encryption. I
followed the steps in the articles and discovered that those solutions did
not apply to my problem. Now, the folders have returned to access denied. I
really need the documents contained in the folders. Can anyone help? I'm
not sure if SP2 is uninstalled, but I'm scared to check in case the computer
crashes again.

Hi

Please try the following link to Jim Eshelman's web page - left hand column:

http://aumha.org/win5/kbestop.htm

--

Will Denny
MVP - Windows Shell/User
Please reply to the News Groups


"tkbirdie" wrote in message
...
I downloaded and installed SP2, just like Microsoft said through automatic
updates. After a couple of days, I turned the computer on and before it
got
to the Windows desktop, the computer restarted itself. It kept on doing
that. I went into safe mode and searched on how to stop it. I stopped
the
computer automatically restarting. Instead of going to the Windows
desktop,
the screen went a dark blue and the following message came up:
"STOP: c000021a {fatal system error}
The Windows Logon Process System process has terminated unexpectedly with
a
status of 0x00000080 (0x00000000 0x00000000)
The system has been shut down"
The computer turned off. I went into safe mode and found out what it was.
I tried to use system restore, but that kept crashing the computer too.
It
refused to return to a previous point. I found out that I should use the
recovery console to fix it. I installed the recovery console from the XP
CD
and followed the steps given. It didn't work. After, the console kept
asking for an administrator password, but I read I had to leave that
blank.
I couldn't access safe mode as the computer kept freezing. I contacted a
friend of mine, who helped install a new hard drive. I managed to access
some of the folders from C:, but some stuff could not be accessed. I kept
receiving a message saying "access is denied". On Tuesday, the folders
somehow opened but I could not open the documents contained inside. It
kept
giving messages about "access rights" or "access denied". I searched the
Microsoft Knowledge Base and saw it had something to do with encryption.
I
followed the steps in the articles and discovered that those solutions did
not apply to my problem. Now, the folders have returned to access denied.
I
really need the documents contained in the folders. Can anyone help? I'm
not sure if SP2 is uninstalled, but I'm scared to check in case the
computer
crashes again.

How to troubleshoot a "STOP 0xC000021A" error
http://support.microsoft.com/default...&Product=winxp

How to Perform a Windows XP Repair Install
http://www.michaelstevenstech.com/XPrepairinstall.htm

This article describes how to take ownership of a file or folder
to which you have been denied access:

How to Take Ownership of a File or Folder in Windows XP
http://support.microsoft.com/default...&Product=winxp

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/secu...t/default.aspx

---------------------------------------------------------------------------------------------

"tkbirdie" wrote:

|I downloaded and installed SP2, just like Microsoft said through automatic
| updates. After a couple of days, I turned the computer on and before it got
| to the Windows desktop, the computer restarted itself. It kept on doing
| that. I went into safe mode and searched on how to stop it. I stopped the
| computer automatically restarting. Instead of going to the Windows desktop,
| the screen went a dark blue and the following message came up:
| "STOP: c000021a {fatal system error}
| The Windows Logon Process System process has terminated unexpectedly with a
| status of 0x00000080 (0x00000000 0x00000000)
| The system has been shut down"
| The computer turned off. I went into safe mode and found out what it was.
| I tried to use system restore, but that kept crashing the computer too. It
| refused to return to a previous point. I found out that I should use the
| recovery console to fix it. I installed the recovery console from the XP CD
| and followed the steps given. It didn't work. After, the console kept
| asking for an administrator password, but I read I had to leave that blank.
| I couldn't access safe mode as the computer kept freezing. I contacted a
| friend of mine, who helped install a new hard drive. I managed to access
| some of the folders from C:, but some stuff could not be accessed. I kept
| receiving a message saying "access is denied". On Tuesday, the folders
| somehow opened but I could not open the documents contained inside. It kept
| giving messages about "access rights" or "access denied". I searched the
| Microsoft Knowledge Base and saw it had something to do with encryption. I
| followed the steps in the articles and discovered that those solutions did
| not apply to my problem. Now, the folders have returned to access denied. I
| really need the documents contained in the folders. Can anyone help? I'm
| not sure if SP2 is uninstalled, but I'm scared to check in case the computer
| crashes again.