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Can't get out of Safe Mode
[crosspost to WinXP General]
1. How does your problem relate to Windows Update? 2. Who had access to your computer while you were away for a week? 3. What anti-virus application or security suite is installed and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? 4. Has a(another) Norton or McAfee application ever been installed on this machine (e.g., a free-trial version that came preinstalled when you bought it)? -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 www.banthecheck.com At 17:09 UTC, 25 Oct-09, Mark wrote: I'm running a 4 yr old Gateway desktop, Windows XP Media Center, w/SP3. I was out of town for a week and when I came home the computer was different. Couldn't connect to the internet and IE8 would not load, Firefox loaded fine. Noticed the desktop was rearranged and the toolbar at the bottom looked like Windows 98. The only time the computer restarts is when it updates automatically. It's on all the time. Here's the problem; While trying to diagnose the problem, I tried to do a defrag. Wouldn't do it. I tried to do a system restore, wouldn't do it. So, I went into safe mode. When it loaded in safe mode, it gave me a choice, click yes to proceed to safe mode or click no to restore your computer. I clicked yes and it went into safe mode, then it automatically shut down and restarted before I had a chance to do anything. Tried again, and clicked no to restore and it said System restore is not able to protect your computer. Please restart your computer and it did so automatically. I went to msconfig and set it to start in safe mode. Now, it just goes round in circles starting in safe mode, shutting itself down, and restarting in safe mode. I can't get back to msconfig to change the setting. I tapped F8 key and chose to start normal, but it started in safe mode again. I can't get out of safe mode now. I want to do two things. 1) Get out of safe mode 2) Restore my computer to an earlier time to see if that corrects my original problem. Any help would be appreciated. |
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Can't get out of Safe Mode
On Oct 25, 2:06*pm, "PA Bear [MS MVP]" wrote:
[crosspost to WinXP General] 1. How does your problem relate to Windows Update? 2. Who had access to your computer while you were away for a week? 3. What anti-virus application or security suite is installed and is your subscription current? *What anti-spyware applications (other than Defender)? What third-party firewall (if any)? 4. Has a(another) Norton or McAfee application ever been installed on this machine (e.g., a free-trial version that came preinstalled when you bought it)? -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002www.banthecheck.com At 17:09 UTC, 25 Oct-09, Mark wrote: I'm running a 4 yr old Gateway desktop, Windows XP Media Center, w/SP3. I was out of town for a week and when I came home the computer was different. Couldn't connect to the internet and IE8 would not load, Firefox loaded fine. Noticed the desktop was rearranged and the toolbar at the bottom looked like Windows 98. The only time the computer restarts is when it updates automatically. It's on all the time. Here's the problem; While trying to diagnose the problem, I tried to do a defrag. Wouldn't do it. I tried to do a system restore, wouldn't do it. So, I went into safe mode. When it loaded in safe mode, it gave me a choice, click yes to proceed to safe mode or click no to restore your computer. I clicked yes and it went into safe mode, then it automatically shut down and restarted before I had a chance to do anything. Tried again, and clicked no to restore and it said System restore is not able to protect your computer. Please restart your computer and it did so automatically. I went to msconfig and set it to start in safe mode. Now, it just goes round in circles starting in safe mode, shutting itself down, and restarting in safe mode. I can't get back to msconfig to change the setting. I tapped F8 key and chose to start normal, but it started in safe mode again. I can't get out of safe mode now. I want to do two things. 1) Get out of safe mode 2) Restore my computer to an earlier time to see if that corrects my original problem. Any help would be appreciated. If your system is infected with a certain malicious software and you added the /SAFEBOOT option through MSCONFIG, you need to remove the / SAFEBOOT option from the boot.ini file manually. The malicious software will keep you from booting in any kind of mode to run MSCONFIG again in order to turn off the /SAFEBOOT option - that is what it does. You can fix the booting issue easily through the Recovery Console if RC is installed on your HDD, invoking RC using a bootable XP installation CD or if you have no XP media, creating a bootable XP Recovery Console CD using files you can download to some other working computer. After that, you can work on removing the malicious software(s). |
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