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#1
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Can't install software - strange error message
My wife's Windows 8.1 machine cannot install any software.
The latest example is a PaintShopPro disk that we just brought home from the store, but there are a couple of other things that she's downloaded, then tried to run the installer she downloaded. Whichever program she tries to load, she gets a spinner that stays there for 15 minutes or so! Finally it displays an error box. I just tried installing PSP from the DVD, and the title of the box points to the installation program: "D:\setup.exe" (D is the optical drive) The first line inside the box again says D:\setup.exe Then it says: The service cannot accept control messages at this time. And there's an OK button. That's the entire message. WTF??? What service? What am I supposed to do about it? -- Tim Slattery tim at risingdove dot com |
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#2
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Can't install software - strange error message
Tim Slattery wrote:
My wife's Windows 8.1 machine cannot install any software. The latest example is a PaintShopPro disk that we just brought home from the store, but there are a couple of other things that she's downloaded, then tried to run the installer she downloaded. Whichever program she tries to load, she gets a spinner that stays there for 15 minutes or so! Finally it displays an error box. I just tried installing PSP from the DVD, and the title of the box points to the installation program: "D:\setup.exe" (D is the optical drive) The first line inside the box again says D:\setup.exe Then it says: The service cannot accept control messages at this time. And there's an OK button. That's the entire message. WTF??? What service? What am I supposed to do about it? A Windows Installer / msiexec issue ? I'm sure by now you've rebooted before trying again, right ? Start : Run : services.msc It's a manual start Service, which is only called on at install time, and it has minimal dependencies (relies on RPC like lots of stuff does). https://s13.postimg.org/mz58nr8bb/msiexec.gif I'm sure msiexec.exe has DLLs it depends on, and you'd need DependencyWalker to list them. It sounds like the service isn't starting, and a second later when something attempts to talk to it, there's no service running. Paul |
#3
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Can't install software - strange error message
Paul wrote:
Tim Slattery wrote: My wife's Windows 8.1 machine cannot install any software. The latest example is a PaintShopPro disk that we just brought home from the store, but there are a couple of other things that she's downloaded, then tried to run the installer she downloaded. Whichever program she tries to load, she gets a spinner that stays there for 15 minutes or so! Finally it displays an error box. I just tried installing PSP from the DVD, and the title of the box points to the installation program: "D:\setup.exe" (D is the optical drive) The first line inside the box again says D:\setup.exe Then it says: The service cannot accept control messages at this time. And there's an OK button. That's the entire message. WTF??? What service? What am I supposed to do about it? A Windows Installer / msiexec issue ? I'm sure by now you've rebooted before trying again, right ? Start : Run : services.msc It's a manual start Service, which is only called on at install time, and it has minimal dependencies (relies on RPC like lots of stuff does). https://s13.postimg.org/mz58nr8bb/msiexec.gif I'm sure msiexec.exe has DLLs it depends on, and you'd need DependencyWalker to list them. It sounds like the service isn't starting, and a second later when something attempts to talk to it, there's no service running. Paul You might also want to visit EventVwr.msc (Event Viewer), and see if any errors are thrown into the log at that moment in time. Like if msiexec.exe is crashing, does it report in at crash time ? Control Panels : Administrator Tools is another way to get to the Event Viewer, but I just like running the .msc from the Run box. Paul |
#4
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Can't install software - strange error message
Paul wrote:
Paul wrote: Tim Slattery wrote: My wife's Windows 8.1 machine cannot install any software. The latest example is a PaintShopPro disk that we just brought home from the store, but there are a couple of other things that she's downloaded, then tried to run the installer she downloaded. Whichever program she tries to load, she gets a spinner that stays there for 15 minutes or so! Finally it displays an error box. I just tried installing PSP from the DVD, and the title of the box points to the installation program: "D:\setup.exe" (D is the optical drive) The first line inside the box again says D:\setup.exe Then it says: The service cannot accept control messages at this time. And there's an OK button. That's the entire message. WTF??? What service? What am I supposed to do about it? A Windows Installer / msiexec issue ? I'm sure by now you've rebooted before trying again, right ? Start : Run : services.msc It's a manual start Service, which is only called on at install time, and it has minimal dependencies (relies on RPC like lots of stuff does). https://s13.postimg.org/mz58nr8bb/msiexec.gif I'm sure msiexec.exe has DLLs it depends on, and you'd need DependencyWalker to list them. It sounds like the service isn't starting, and a second later when something attempts to talk to it, there's no service running. Paul You might also want to visit EventVwr.msc (Event Viewer), and see if any errors are thrown into the log at that moment in time. Like if msiexec.exe is crashing, does it report in at crash time ? Control Panels : Administrator Tools is another way to get to the Event Viewer, but I just like running the .msc from the Run box. Paul msiexec doesn't work by itself. But it also doesn't admit to other services being an actual dependency. There is an account called TrustedInstaller. It owns the Program Files folder contents. It's a token, not an account with a home directory. ThustedInstaller token is embodied by a service with a name in Task Manager like "TiWorker". In other words, it s a service that happens to own a TrustedInstaller token, and TiWorker is allowed to modify Program Files. You can see it getting honorable mention here. https://serverfault.com/questions/26...eing-installed Microsoft likes to use multiple names for things, which always makes in interesting tracing down which one is which. So who is calling who at that moment in time ? Is msiexec dying because of "internal fatigue". Or, is it some call between msiexec and tiworker which is at fault. ******* That error message can mean some "service Manager" is broken ? This is a thread about seeing that error for multiple services on a server, and trying to fix it. https://social.technet.microsoft.com...m=winservergen And looking up an error number like 1601, one company seems to have spammed a fix to death for that one. Bought all sorts of domains, put the same text in them and so on. What fun. I bet that makes people buy a lot of their product, the spamming and SEO effort. Paul |
#5
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Can't install software - strange error message
On 14/1/2018 07:39, Tim Slattery wrote:
My wife's Windows 8.1 machine cannot install any software. The latest example is a PaintShopPro disk that we just brought home from the store, but there are a couple of other things that she's downloaded, then tried to run the installer she downloaded. Whichever program she tries to load, she gets a spinner that stays there for 15 minutes or so! Finally it displays an error box. I just tried installing PSP from the DVD, and the title of the box points to the installation program: "D:\setup.exe" (D is the optical drive) The first line inside the box again says D:\setup.exe Then it says: The service cannot accept control messages at this time. Is this relevant? http://help.corel.com/paintshop-pro/..._programs.html -- @~@ Remain silent! Drink, Blink, Stretch! Live long and prosper!! / v \ Simplicity is Beauty! /( _ )\ May the Force and farces be with you! ^ ^ (x86_64 Ubuntu 9.10) Linux 2.6.39.3 不借貸! 不詐騙! 不援交! 不打交! 不打劫! 不自殺! 請考慮綜援 (CSSA): http://www.swd.gov.hk/tc/index/site_...sub_addressesa |
#6
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Can't install software - strange error message
On 14/1/2018 07:39, Tim Slattery wrote:
Whichever program she tries to load, she gets a spinner that stays there for 15 minutes or so! Finally it displays an error box. I just tried installing PSP from the DVD, and the title of the box points to the installation program: "D:\setup.exe" (D is the optical drive) The first line inside the box again says D:\setup.exe Then it says: The service cannot accept control messages at this time. And this one? http://www.itprotoday.com/management...-when-it-tries -- @~@ Remain silent! Drink, Blink, Stretch! Live long and prosper!! / v \ Simplicity is Beauty! /( _ )\ May the Force and farces be with you! ^ ^ (x86_64 Ubuntu 9.10) Linux 2.6.39.3 不借貸! 不詐騙! 不援交! 不打交! 不打劫! 不自殺! 請考慮綜援 (CSSA): http://www.swd.gov.hk/tc/index/site_...sub_addressesa |
#7
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Can't install software - strange error message
Mr. Man-wai Chang wrote:
On 14/1/2018 07:39, Tim Slattery wrote: Whichever program she tries to load, she gets a spinner that stays there for 15 minutes or so! Finally it displays an error box. I just tried installing PSP from the DVD, and the title of the box points to the installation program: "D:\setup.exe" (D is the optical drive) The first line inside the box again says D:\setup.exe Then it says: The service cannot accept control messages at this time. And this one? http://www.itprotoday.com/management...-when-it-tries Half way down that page there's an interesting article about Google's new Retpoline. Not only is it good to read something moral about Google for once, but it should make a star of Paul Turner. Ed |
#8
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Can't install software - strange error message
Ed Cryer wrote:
Mr. Man-wai Chang wrote: On 14/1/2018 07:39, Tim Slattery wrote: Whichever program she tries to load, she gets a spinner that stays there for 15 minutes or so! Finally it displays an error box. I just tried installing PSP from the DVD, and the title of the box points to the installation program: "D:\setup.exe" (D is the optical drive) The first line inside the box again says D:\setup.exe Then it says: The service cannot accept control messages at this time. And this one? http://www.itprotoday.com/management...-when-it-tries Half way down that page there's an interesting article about Google's new Retpoline. Not only is it good to read something moral about Google for once, but it should make a star of Paul Turner. Ed https://research.google.com/pubs/author31565.html Ed |
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