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XP Pro Help won't work properly..........
Hi
I click on Start.....Help........ I get the hourglass but the Help GUI does not Open. Task Manager shows HelpCtr.exe and HelpSvc.exe as OK. If I click on Start.........Help again, Task Manager shows another instance of HelpCtr.exe but I do not get the GUI. I ran sfc /scannow.........No problem I ran the pchealth.inf.......... It asked for certain files in SP3. I found them and the re-install of Help seemed to work OK but still nothing. Even after a reboot. I reached the end of my rope where I can't find hrlp with help or for help. Please Help -- Ahmed |
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#2
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XP Pro Help won't work properly..........
Ahmed wrote:
I click on Start.....Help........ I get the hourglass but the Help GUI does not Open. Task Manager shows HelpCtr.exe and HelpSvc.exe as OK. If I click on Start.........Help again, Task Manager shows another instance of HelpCtr.exe but I do not get the GUI. I ran sfc /scannow.........No problem I ran the pchealth.inf.......... It asked for certain files in SP3. I found them and the re-install of Help seemed to work OK but still nothing. Even after a reboot. I reached the end of my rope where I can't find hrlp with help or for help. Please Help Now is a great time to point you to one of the easiest ways to find information on problems you may be having and solutions others have found: Search using Google! http://www.google.com/ (How-to: http://www.google.com/intl/en/help/basics.html ) Example search, in context... http://www.google.com/search?q="Windows+XP"+"Help+and+Support"+does+not+ work I like this hit: http://groups.google.com/group/micro...b8ee4a29ae246/ Which has these suggested fixes (at least): TaurArian suggestion (1) Click Start then select Run and type in: helpctr -regserver regsvr32 itss regsvr32 hhctrl.ocx regsvr32 jscript Press OK after each one /TaurArian suggestion (1) TaurArian suggestions (2) To solve this problem, follow these steps: - Press Ctrl+Shift+Esc to open Windows Task Manager. - Click the Processes tab and then click the Image Name heading to sort the list in alphabetical order. - Highlight each instance of Helpctr.exe in the list and click the End Process button. Repeat until all instances are gone from the list and then close Task Manager. - Open Control Panel's Services option (in the Administrative Tools group, under Performance And Maintenance Options). - Select Help And Support from the list of services, right-click, and then choose Restart. After completing this procedure, you should be able to restart the Help And Support Center. Start Menu/Help and Support doesn't work: Go to Start/Run and type in: helpctr -regserver If required - Rebuild Help http://windowsxp.mvps.org/rebuildhelp.htm /TaurArian suggestions (2) Kelly suggestions Start Menu/Help and Support Go to Start/Run and type in: helpctr -regserver Restore winhlp32.exe for XP (Line 57) http://www.kellys-korner-xp.com/xp_tweaks.htm Workaround: Replace the one from the servicepackfiles with the one listed under System32. If you want to view only the locally stored Windows XP Help documentation in the Classic View: Go to Start/Run and type in: hh windows.chm To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf Right click and choose install. Have your CD handy. /Kelly suggestions Twayne suggestion Reinstalling Help and Support Center in Windows XP Credits: Rebecca Chen [MS] Please use the following steps to reinstall the Help and Support Center: Step I - End the Help and Support services Click Start, click Run and type Taskmgr and click OK. This opens Task Manager. Click the Process tab. Stop all of the following processing if running: · helpsvc.exe · helphost.exe · helpctr.exe Step II - Reinstall Help and Support · Click Start, click Run and type CMD, and click OK. · In Command Prompt, type the following commands and press Enter after each line: (Alternately, create a Batch file and run.) net stop helpsvc cd /d %windir%\pchealth\helpctr rd packagestore /s /q rd installedskus /s /q cd binaries start /w helpsvc /svchost netsvcs /regserver /install start /w helpsvc /register Note: The "start /w helpsvc /svchost netsvcs /regserver /install" command line reinstalls Help and Support, which may take several minutes. Twayne suggestion Come back - let us know what worked, if anything. As you can see - things like this are archived for long periods of time. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
#3
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XP Pro Help won't work properly..........
Thanks for the very fast (and detailed reply).
I had found a similar solution to yours (by Ramesh) from a few years ago. His batch file worked like a charm (after I had, naturally, stopped the Help svc instances in Task Manager. What would we amateurs ever do without the kind help and assistance of experts around the World? Thank you, again -- Ahmed "Shenan Stanley" wrote: Ahmed wrote: I click on Start.....Help........ I get the hourglass but the Help GUI does not Open. Task Manager shows HelpCtr.exe and HelpSvc.exe as OK. If I click on Start.........Help again, Task Manager shows another instance of HelpCtr.exe but I do not get the GUI. I ran sfc /scannow.........No problem I ran the pchealth.inf.......... It asked for certain files in SP3. I found them and the re-install of Help seemed to work OK but still nothing. Even after a reboot. I reached the end of my rope where I can't find hrlp with help or for help. Please Help Now is a great time to point you to one of the easiest ways to find information on problems you may be having and solutions others have found: Search using Google! http://www.google.com/ (How-to: http://www.google.com/intl/en/help/basics.html ) Example search, in context... http://www.google.com/search?q="Windows+XP"+"Help+and+Support"+does+not+ work I like this hit: http://groups.google.com/group/micro...b8ee4a29ae246/ Which has these suggested fixes (at least): TaurArian suggestion (1) Click Start then select Run and type in: helpctr -regserver regsvr32 itss regsvr32 hhctrl.ocx regsvr32 jscript Press OK after each one /TaurArian suggestion (1) TaurArian suggestions (2) To solve this problem, follow these steps: - Press Ctrl+Shift+Esc to open Windows Task Manager. - Click the Processes tab and then click the Image Name heading to sort the list in alphabetical order. - Highlight each instance of Helpctr.exe in the list and click the End Process button. Repeat until all instances are gone from the list and then close Task Manager. - Open Control Panel's Services option (in the Administrative Tools group, under Performance And Maintenance Options). - Select Help And Support from the list of services, right-click, and then choose Restart. After completing this procedure, you should be able to restart the Help And Support Center. Start Menu/Help and Support doesn't work: Go to Start/Run and type in: helpctr -regserver If required - Rebuild Help http://windowsxp.mvps.org/rebuildhelp.htm /TaurArian suggestions (2) Kelly suggestions Start Menu/Help and Support Go to Start/Run and type in: helpctr -regserver Restore winhlp32.exe for XP (Line 57) http://www.kellys-korner-xp.com/xp_tweaks.htm Workaround: Replace the one from the servicepackfiles with the one listed under System32. If you want to view only the locally stored Windows XP Help documentation in the Classic View: Go to Start/Run and type in: hh windows.chm To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf Right click and choose install. Have your CD handy. /Kelly suggestions Twayne suggestion Reinstalling Help and Support Center in Windows XP Credits: Rebecca Chen [MS] Please use the following steps to reinstall the Help and Support Center: Step I - End the Help and Support services Click Start, click Run and type Taskmgr and click OK. This opens Task Manager. Click the Process tab. Stop all of the following processing if running: · helpsvc.exe · helphost.exe · helpctr.exe Step II - Reinstall Help and Support · Click Start, click Run and type CMD, and click OK. · In Command Prompt, type the following commands and press Enter after each line: (Alternately, create a Batch file and run.) net stop helpsvc cd /d %windir%\pchealth\helpctr rd packagestore /s /q rd installedskus /s /q cd binaries start /w helpsvc /svchost netsvcs /regserver /install start /w helpsvc /register Note: The "start /w helpsvc /svchost netsvcs /regserver /install" command line reinstalls Help and Support, which may take several minutes. Twayne suggestion Come back - let us know what worked, if anything. As you can see - things like this are archived for long periods of time. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
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