If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
XP and Adaware problem - Help!
I messed up a friends computer by recommending she install and run ad-aware.
She had been complaining that her system was running slow, so I told her about spyware and suggested ad-aware. She installed and ran the scan. It found over 500 items, so I told her to quarantine all items. I think she became impatient with the amount of time it was taking to proceed, so she shutdown the computer without letting it finish. When the system came back up it wouldn't go online. Gave some sort of networking error message when she tried to log onto Yahoo Messenger, and none of the other online applications would go online. We attempted to "restore" all the quarantined items, but it would always lock up while attempting to do this. I don't have much experience with XP and I'm not sure how to proceed at this point. She attempted to reload windowsXP onto her computer, but apparently the CD won't work anymore. I gave up with trying to help her over the phone, so offered to go over there after work today. Any idea what it was that ad-aware could have eliminated that the system would require to go online? Any ideas what I should do? Not sure she's ever saved a restore point in her XP. She isn't real 'puter savvy, so I doubt that she did. BTW, the computer is a Gateway system. She purchased it in 2002 and it came with winXP. That's about all I know about the computer. Any help and/or advice is greatly appreciated. TIA, Brigitte |
Ads |
#2
|
|||
|
|||
XP and Adaware problem - Help!
Xref: newsfeed-west.nntpserver.com microsoft.public.windowsxp.perform_maintain:194912
Brigitte wrote: I messed up a friends computer by recommending she install and run ad-aware. She had been complaining that her system was running slow, so I told her about spyware and suggested ad-aware. She installed and ran the scan. It found over 500 items, so I told her to quarantine all items. I think she became impatient with the amount of time it was taking to proceed, so she shutdown the computer without letting it finish. When the system came back up it wouldn't go online. Gave some sort of networking error message when she tried to log onto Yahoo Messenger, and none of the other online applications would go online. We attempted to "restore" all the quarantined items, but it would always lock up while attempting to do this. I don't have much experience with XP and I'm not sure how to proceed at this point. She attempted to reload windowsXP onto her computer, but apparently the CD won't work anymore. I gave up with trying to help her over the phone, so offered to go over there after work today. Any idea what it was that ad-aware could have eliminated that the system would require to go online? Any ideas what I should do? Not sure she's ever saved a restore point in her XP. She isn't real 'puter savvy, so I doubt that she did. BTW, the computer is a Gateway system. She purchased it in 2002 and it came with winXP. That's about all I know about the computer. Any help and/or advice is greatly appreciated. Nah - it likely finished, it likely was just so heavily infected with some of the nastier spyware/adware/malware infections that it broke a few things.. Get this to her: http://cexx.org/lspfix.htm See if that can help her situation with the Internet. Also check her Internet Settings and make sure she is NOT using a proxy (Control Panel - Internet Properties - Connections tab - LAN Settings button - Unless you KNOW she has a proxy - everything is UNCHECKED.) -- - Shenan - -- The information is provided "as is", with no guarantees of completeness, accuracy or timeliness, and without warranties of any kind, express or implied. In other words, read up before you take any advice - you are the one ultimately responsible for your actions. |
#3
|
|||
|
|||
XP and Adaware problem - Help!
"Shenan Stanley" wrote in message ... Brigitte wrote: I messed up a friends computer by recommending she install and run ad-aware. She had been complaining that her system was running slow, so I told her about spyware and suggested ad-aware. She installed and ran the scan. It found over 500 items, so I told her to quarantine all items. I think she became impatient with the amount of time it was taking to proceed, so she shutdown the computer without letting it finish. When the system came back up it wouldn't go online. Gave some sort of networking error message when she tried to log onto Yahoo Messenger, and none of the other online applications would go online. We attempted to "restore" all the quarantined items, but it would always lock up while attempting to do this. I don't have much experience with XP and I'm not sure how to proceed at this point. She attempted to reload windowsXP onto her computer, but apparently the CD won't work anymore. I gave up with trying to help her over the phone, so offered to go over there after work today. Any idea what it was that ad-aware could have eliminated that the system would require to go online? Any ideas what I should do? Not sure she's ever saved a restore point in her XP. She isn't real 'puter savvy, so I doubt that she did. BTW, the computer is a Gateway system. She purchased it in 2002 and it came with winXP. That's about all I know about the computer. Any help and/or advice is greatly appreciated. Nah - it likely finished, it likely was just so heavily infected with some of the nastier spyware/adware/malware infections that it broke a few things.. Get this to her: http://cexx.org/lspfix.htm See if that can help her situation with the Internet. Also check her Internet Settings and make sure she is NOT using a proxy (Control Panel - Internet Properties - Connections tab - LAN Settings button - Unless you KNOW she has a proxy - everything is UNCHECKED.) -- - Shenan - -- The information is provided "as is", with no guarantees of completeness, accuracy or timeliness, and without warranties of any kind, express or implied. In other words, read up before you take any advice - you are the one ultimately responsible for your actions. Thanks for your quick reply. I'll give that a try. Brigitte |
#4
|
|||
|
|||
XP and Adaware problem - Help!
I too have a Gateway computer. I have had Gateway computers for many years now. The reason I do is because of there outstanding support. Call them with the computers serial number and owners information and I'll bet they will help.
RJ "Brigitte" wrote: "Shenan Stanley" wrote in message ... Brigitte wrote: I messed up a friends computer by recommending she install and run ad-aware. She had been complaining that her system was running slow, so I told her about spyware and suggested ad-aware. She installed and ran the scan. It found over 500 items, so I told her to quarantine all items. I think she became impatient with the amount of time it was taking to proceed, so she shutdown the computer without letting it finish. When the system came back up it wouldn't go online. Gave some sort of networking error message when she tried to log onto Yahoo Messenger, and none of the other online applications would go online. We attempted to "restore" all the quarantined items, but it would always lock up while attempting to do this. I don't have much experience with XP and I'm not sure how to proceed at this point. She attempted to reload windowsXP onto her computer, but apparently the CD won't work anymore. I gave up with trying to help her over the phone, so offered to go over there after work today. Any idea what it was that ad-aware could have eliminated that the system would require to go online? Any ideas what I should do? Not sure she's ever saved a restore point in her XP. She isn't real 'puter savvy, so I doubt that she did. BTW, the computer is a Gateway system. She purchased it in 2002 and it came with winXP. That's about all I know about the computer. Any help and/or advice is greatly appreciated. Nah - it likely finished, it likely was just so heavily infected with some of the nastier spyware/adware/malware infections that it broke a few things.. Get this to her: http://cexx.org/lspfix.htm See if that can help her situation with the Internet. Also check her Internet Settings and make sure she is NOT using a proxy (Control Panel - Internet Properties - Connections tab - LAN Settings button - Unless you KNOW she has a proxy - everything is UNCHECKED.) -- - Shenan - -- The information is provided "as is", with no guarantees of completeness, accuracy or timeliness, and without warranties of any kind, express or implied. In other words, read up before you take any advice - you are the one ultimately responsible for your actions. Thanks for your quick reply. I'll give that a try. Brigitte |
#5
|
|||
|
|||
XP and Adaware problem - Help!
I have had Gateway computers for many years now. I still own them because of ther outstanding support. Call them with the computers serial number. I'll bet they can help.
RJ "Brigitte" wrote: "Shenan Stanley" wrote in message ... Brigitte wrote: I messed up a friends computer by recommending she install and run ad-aware. She had been complaining that her system was running slow, so I told her about spyware and suggested ad-aware. She installed and ran the scan. It found over 500 items, so I told her to quarantine all items. I think she became impatient with the amount of time it was taking to proceed, so she shutdown the computer without letting it finish. When the system came back up it wouldn't go online. Gave some sort of networking error message when she tried to log onto Yahoo Messenger, and none of the other online applications would go online. We attempted to "restore" all the quarantined items, but it would always lock up while attempting to do this. I don't have much experience with XP and I'm not sure how to proceed at this point. She attempted to reload windowsXP onto her computer, but apparently the CD won't work anymore. I gave up with trying to help her over the phone, so offered to go over there after work today. Any idea what it was that ad-aware could have eliminated that the system would require to go online? Any ideas what I should do? Not sure she's ever saved a restore point in her XP. She isn't real 'puter savvy, so I doubt that she did. BTW, the computer is a Gateway system. She purchased it in 2002 and it came with winXP. That's about all I know about the computer. Any help and/or advice is greatly appreciated. Nah - it likely finished, it likely was just so heavily infected with some of the nastier spyware/adware/malware infections that it broke a few things.. Get this to her: http://cexx.org/lspfix.htm See if that can help her situation with the Internet. Also check her Internet Settings and make sure she is NOT using a proxy (Control Panel - Internet Properties - Connections tab - LAN Settings button - Unless you KNOW she has a proxy - everything is UNCHECKED.) -- - Shenan - -- The information is provided "as is", with no guarantees of completeness, accuracy or timeliness, and without warranties of any kind, express or implied. In other words, read up before you take any advice - you are the one ultimately responsible for your actions. Thanks for your quick reply. I'll give that a try. Brigitte |
#6
|
|||
|
|||
UPDATE: XP and Adaware problem - Help!
"Brigitte" wrote in message ... I messed up a friends computer by recommending she install and run ad-aware. She had been complaining that her system was running slow, so I told her about spyware and suggested ad-aware. She installed and ran the scan. It found over 500 items, so I told her to quarantine all items. I think she became impatient with the amount of time it was taking to proceed, so she shutdown the computer without letting it finish. When the system came back up it wouldn't go online. Gave some sort of networking error message when she tried to log onto Yahoo Messenger, and none of the other online applications would go online. We attempted to "restore" all the quarantined items, but it would always lock up while attempting to do this. I don't have much experience with XP and I'm not sure how to proceed at this point. She attempted to reload windowsXP onto her computer, but apparently the CD won't work anymore. I gave up with trying to help her over the phone, so offered to go over there after work today. Any idea what it was that ad-aware could have eliminated that the system would require to go online? Any ideas what I should do? Not sure she's ever saved a restore point in her XP. She isn't real 'puter savvy, so I doubt that she did. BTW, the computer is a Gateway system. She purchased it in 2002 and it came with winXP. That's about all I know about the computer. Any help and/or advice is greatly appreciated. TIA, Brigitte Thank you to everyone who replied. We didn't have to restore. All we did was reinstall the software for her ISP's DSL modem. That did the trick. Brigitte |
Thread Tools | |
Display Modes | |
|
|