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Can't Connect to the Macrium Reflect servers



 
 
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  #16  
Old June 20th 18, 10:38 PM posted to alt.windows7.general
No_Name
external usenet poster
 
Posts: 172
Default Can't Connect to the Macrium Reflect servers

On Wed, 20 Jun 2018 17:15:54 -0400, Paul
wrote:

wrote:
On Mon, 18 Jun 2018 11:57:24 -0500, wrote:

On Sat, 16 Jun 2018 16:19:17 -0500,
wrote:

Here we go again.

I want to download the latest Marcrim Reflect Free (full installer and
PE, if possible) to install on a friends computer.

I have ReflectDLHF.exe downloader file from Major Geeks (tried from MR
as well).

Keep getting the following message:

"The download agent could not connect to the Macrium Reflect servers
for download options"

and: "The system cannot find the file specified."

Tried running as Admin too, but no help.

snip for brevity

DC



I was able to get the files I wanted using my #2 Win 7 PC connected
to the same Internet connection I use daily with my #1 PC.

Seems the problem is in my #1 PC. I don't know what the cause of the
error I got when running ReflectDLHF.exe. Hear's a capture of it.

https://imgur.com/a/OKFQS9c

Any help appreciated.

DC


Firewall ?


Only Windows 7 Firewall


AV with its own Firewall concept ?


No


A DNS problem ?


I'll have to learn about this.


Does your web browser work with www.macrium.com ?


Yes ( Firefox )


Does "nslookup updates.macrium.com" return a number
like 5.159.225.27 ? Use a Command Prompt window
by running "cmd.exe" etc.


Yes, get the same number


How many pieces of "protective" software are
loaded on the computer ? Would one of them
be interfering ?


Only AVG Antivirus Free


Paul


Disabling both Win 7 Firewall and AVG did not help.

Thanks,

DC
Ads
  #17  
Old June 20th 18, 10:40 PM posted to alt.windows7.general
Char Jackson
external usenet poster
 
Posts: 10,449
Default Can't Connect to the Macrium Reflect servers

On Wed, 20 Jun 2018 15:24:07 -0500, wrote:

On Mon, 18 Jun 2018 11:57:24 -0500,
wrote:

On Sat, 16 Jun 2018 16:19:17 -0500,
wrote:

Here we go again.

I want to download the latest Marcrim Reflect Free (full installer and
PE, if possible) to install on a friends computer.

I have ReflectDLHF.exe downloader file from Major Geeks (tried from MR
as well).

Keep getting the following message:

"The download agent could not connect to the Macrium Reflect servers
for download options"

and: "The system cannot find the file specified."

Tried running as Admin too, but no help.

snip for brevity


DC



I was able to get the files I wanted using my #2 Win 7 PC connected
to the same Internet connection I use daily with my #1 PC.

Seems the problem is in my #1 PC. I don't know what the cause of the
error I got when running ReflectDLHF.exe. Hear's a capture of it.

https://imgur.com/a/OKFQS9c

Any help appreciated.

DC


According the Macrium knowledge base, (first article I found; there may
be others with different info), the program is trying to connect to
http://updates.macrium.com and http://secure.macrium.com, both on port
80, but using credentials and paths specified by the installer program.

In other words, you can't just surf to those sites and expect to see
content. You should, however, be able to successfully ping both of those
sites, and they should resolve as follows. If they aren't reachable or
the names don't resolve, that explains what you're seeing.


updates.macrium.com. A 5.159.225.27

secure.macrium.com. CNAME daks4cgsf00ej.cloudfront.net.
daks4cgsf00ej.cloudfront.net. A 52.84.11.244
daks4cgsf00ej.cloudfront.net. A 52.84.11.11
daks4cgsf00ej.cloudfront.net. A 52.84.11.183
daks4cgsf00ej.cloudfront.net. A 52.84.11.50


--

Char Jackson
  #18  
Old June 21st 18, 08:30 PM posted to alt.windows7.general
No_Name
external usenet poster
 
Posts: 172
Default Can't Connect to the Macrium Reflect servers

On Wed, 20 Jun 2018 16:40:46 -0500, Char Jackson
wrote:

On Wed, 20 Jun 2018 15:24:07 -0500, wrote:

On Mon, 18 Jun 2018 11:57:24 -0500,
wrote:

On Sat, 16 Jun 2018 16:19:17 -0500,
wrote:

Here we go again.

I want to download the latest Marcrim Reflect Free (full installer and
PE, if possible) to install on a friends computer.

I have ReflectDLHF.exe downloader file from Major Geeks (tried from MR
as well).

Keep getting the following message:

"The download agent could not connect to the Macrium Reflect servers
for download options"

and: "The system cannot find the file specified."

Tried running as Admin too, but no help.

snip for brevity


DC



I was able to get the files I wanted using my #2 Win 7 PC connected
to the same Internet connection I use daily with my #1 PC.

Seems the problem is in my #1 PC. I don't know what the cause of the
error I got when running ReflectDLHF.exe. Hear's a capture of it.

https://imgur.com/a/OKFQS9c

Any help appreciated.

DC


According the Macrium knowledge base, (first article I found; there may
be others with different info), the program is trying to connect to
http://updates.macrium.com and http://secure.macrium.com, both on port
80, but using credentials and paths specified by the installer program.

In other words, you can't just surf to those sites and expect to see
content. You should, however, be able to successfully ping both of those
sites, and they should resolve as follows. If they aren't reachable or
the names don't resolve, that explains what you're seeing.


updates.macrium.com. A 5.159.225.27

secure.macrium.com. CNAME daks4cgsf00ej.cloudfront.net.
daks4cgsf00ej.cloudfront.net. A 52.84.11.244
daks4cgsf00ej.cloudfront.net. A 52.84.11.11
daks4cgsf00ej.cloudfront.net. A 52.84.11.183
daks4cgsf00ej.cloudfront.net. A 52.84.11.50


Here's what I tried and the result:

nslookup secure.macrium.com

Name: daks4cgsf00ej.cloudfront.net
Addresses: 52.84.64.243
52.84.64.167
52.84.64.150
52.84.64.86
Aliases: secure.macrium.com

Don't know what it means.

DC
  #19  
Old June 21st 18, 09:50 PM posted to alt.windows7.general
Char Jackson
external usenet poster
 
Posts: 10,449
Default Can't Connect to the Macrium Reflect servers

On Thu, 21 Jun 2018 14:30:47 -0500, wrote:

On Wed, 20 Jun 2018 16:40:46 -0500, Char Jackson
wrote:

On Wed, 20 Jun 2018 15:24:07 -0500,
wrote:

On Mon, 18 Jun 2018 11:57:24 -0500,
wrote:

On Sat, 16 Jun 2018 16:19:17 -0500,
wrote:

Here we go again.

I want to download the latest Marcrim Reflect Free (full installer and
PE, if possible) to install on a friends computer.

I have ReflectDLHF.exe downloader file from Major Geeks (tried from MR
as well).

Keep getting the following message:

"The download agent could not connect to the Macrium Reflect servers
for download options"

and: "The system cannot find the file specified."

Tried running as Admin too, but no help.

snip for brevity


DC


I was able to get the files I wanted using my #2 Win 7 PC connected
to the same Internet connection I use daily with my #1 PC.

Seems the problem is in my #1 PC. I don't know what the cause of the
error I got when running ReflectDLHF.exe. Hear's a capture of it.

https://imgur.com/a/OKFQS9c

Any help appreciated.

DC


According the Macrium knowledge base, (first article I found; there may
be others with different info), the program is trying to connect to
http://updates.macrium.com and http://secure.macrium.com, both on port
80, but using credentials and paths specified by the installer program.

In other words, you can't just surf to those sites and expect to see
content. You should, however, be able to successfully ping both of those
sites, and they should resolve as follows. If they aren't reachable or
the names don't resolve, that explains what you're seeing.


updates.macrium.com. A 5.159.225.27

secure.macrium.com. CNAME daks4cgsf00ej.cloudfront.net.
daks4cgsf00ej.cloudfront.net. A 52.84.11.244
daks4cgsf00ej.cloudfront.net. A 52.84.11.11
daks4cgsf00ej.cloudfront.net. A 52.84.11.183
daks4cgsf00ej.cloudfront.net. A 52.84.11.50


Here's what I tried and the result:

nslookup secure.macrium.com

Name: daks4cgsf00ej.cloudfront.net
Addresses: 52.84.64.243
52.84.64.167
52.84.64.150
52.84.64.86
Aliases: secure.macrium.com

Don't know what it means.


I'm not concerned that you got a different set of IP addresses than I
got. They could be doing geo diversity. What's more important is that
you successfully resolved the address. Did you try nslookup on the first
address, updates.macrium.com? For me, that resolved to 5.159.225.27, but
again, what's apparently important is that it resolves.

If that also resolves to an IP address, then I don't know what the issue
is. I can only echo what someone else said regarding checking for net
nanny software and firewall(s), but I think you said you already checked
those things. Your hosts file is another possible culprit, but it's not
likely to be the cause unless that's an area where you like to play.
Lastly, there could be an issue specific to that particular PC's
installation of Macrium, to where a reinstall would clean it up, but
that's kind of a last resort.

BTW, you ran your nslookups on the PC that's having the issue, right?
That's important.

--

Char Jackson
  #20  
Old June 21st 18, 10:25 PM posted to alt.windows7.general
No_Name
external usenet poster
 
Posts: 172
Default Can't Connect to the Macrium Reflect servers

On Thu, 21 Jun 2018 15:50:15 -0500, Char Jackson
wrote:

On Thu, 21 Jun 2018 14:30:47 -0500, wrote:

On Wed, 20 Jun 2018 16:40:46 -0500, Char Jackson
wrote:

On Wed, 20 Jun 2018 15:24:07 -0500,
wrote:

On Mon, 18 Jun 2018 11:57:24 -0500,
wrote:

On Sat, 16 Jun 2018 16:19:17 -0500,
wrote:

Here we go again.

I want to download the latest Marcrim Reflect Free (full installer and
PE, if possible) to install on a friends computer.

I have ReflectDLHF.exe downloader file from Major Geeks (tried from MR
as well).

Keep getting the following message:

"The download agent could not connect to the Macrium Reflect servers
for download options"

and: "The system cannot find the file specified."

Tried running as Admin too, but no help.

snip for brevity


DC


I was able to get the files I wanted using my #2 Win 7 PC connected
to the same Internet connection I use daily with my #1 PC.

Seems the problem is in my #1 PC. I don't know what the cause of the
error I got when running ReflectDLHF.exe. Hear's a capture of it.

https://imgur.com/a/OKFQS9c

Any help appreciated.

DC

According the Macrium knowledge base, (first article I found; there may
be others with different info), the program is trying to connect to
http://updates.macrium.com and http://secure.macrium.com, both on port
80, but using credentials and paths specified by the installer program.

In other words, you can't just surf to those sites and expect to see
content. You should, however, be able to successfully ping both of those
sites, and they should resolve as follows. If they aren't reachable or
the names don't resolve, that explains what you're seeing.


updates.macrium.com. A 5.159.225.27

secure.macrium.com. CNAME daks4cgsf00ej.cloudfront.net.
daks4cgsf00ej.cloudfront.net. A 52.84.11.244
daks4cgsf00ej.cloudfront.net. A 52.84.11.11
daks4cgsf00ej.cloudfront.net. A 52.84.11.183
daks4cgsf00ej.cloudfront.net. A 52.84.11.50


Here's what I tried and the result:

nslookup secure.macrium.com

Name: daks4cgsf00ej.cloudfront.net
Addresses: 52.84.64.243
52.84.64.167
52.84.64.150
52.84.64.86
Aliases: secure.macrium.com

Don't know what it means.


I'm not concerned that you got a different set of IP addresses than I
got. They could be doing geo diversity. What's more important is that
you successfully resolved the address. Did you try nslookup on the first
address, updates.macrium.com? For me, that resolved to 5.159.225.27, but
again, what's apparently important is that it resolves.

If that also resolves to an IP address, then I don't know what the issue
is. I can only echo what someone else said regarding checking for net
nanny software and firewall(s), but I think you said you already checked
those things. Your hosts file is another possible culprit, but it's not
likely to be the cause unless that's an area where you like to play.
Lastly, there could be an issue specific to that particular PC's
installation of Macrium, to where a reinstall would clean it up, but
that's kind of a last resort.

BTW, you ran your nslookups on the PC that's having the issue, right?
That's important.


Yes, I did.

I'm not inclined to try a bunch of things because other than this one
issue, I haven't noticed any other connection problems.

When I get time, I thought I could compare all the relevant settings
of both PC #1 (where the error happens) and PC #2 (where it worked
fine). Maybe I'll see something useful.

Troubleshooting is a pita because it takes time away from actually
accomplishing things.

Thanks,

DC

  #21  
Old June 22nd 18, 10:38 AM posted to alt.windows7.general
VanguardLH[_2_]
external usenet poster
 
Posts: 10,881
Default Can't Connect to the Macrium Reflect servers

DennyCrane wrote:

nslookup secure.macrium.com

Name: daks4cgsf00ej.cloudfront.net
Addresses: 52.84.64.243
52.84.64.167
52.84.64.150
52.84.64.86
Aliases: secure.macrium.com

Don't know what it means.


nslookup does NOT tell you that you have a route to the actual server
host. All that does is query the nameserver host to equate the hostname
with an IP address. In fact, nslookup never connects to the server
host, only to the nameserver host (yours, or if that fails then the DNS
request gets passed upward in the DNS server chain until it may finally
get to the domain's own nameserver). nslookup will never tell you if a
host if reachable and, if so, if it is responsive.

ping will tell if you can reach the server host and if it is responsive
(if IMCP has not been disabled on the host - not all hosts have ICMP
ping enabled since they don't want to waste the resources on it).

As I mentioned, do a traceroute. What I get is (didn't show the
response times, just the hosts in *my* route to the server host):


1 myModemLANsideIPakaGateway
2 --.
3 |
4 |
5 |__ hosts to get through my ISP's network
6 |
7 |
8 --'
9 Request timed out.
10 Request timed out.
11 Request timed out.
12 Request timed out.
13 Request timed out.
14 Request timed out.
15 server-13-33-165-48.ord50.r.cloudfront.net [13.33.165.48]

The timeouts are from hosts beyond node 8 that don't respond to pinging.
As a result, my tracert isn't helpful to show what hosts I went through
in my route to the endpoint host (macrium server). It does show that I
could reach THAT host, not some DNS server doling out the IP address for
that hostname.
  #22  
Old June 22nd 18, 09:19 PM posted to alt.windows7.general
No_Name
external usenet poster
 
Posts: 172
Default Can't Connect to the Macrium Reflect servers

On Fri, 22 Jun 2018 04:38:29 -0500, VanguardLH wrote:

DennyCrane wrote:

nslookup secure.macrium.com

Name: daks4cgsf00ej.cloudfront.net
Addresses: 52.84.64.243
52.84.64.167
52.84.64.150
52.84.64.86
Aliases: secure.macrium.com

Don't know what it means.


nslookup does NOT tell you that you have a route to the actual server
host. All that does is query the nameserver host to equate the hostname
with an IP address. In fact, nslookup never connects to the server
host, only to the nameserver host (yours, or if that fails then the DNS
request gets passed upward in the DNS server chain until it may finally
get to the domain's own nameserver). nslookup will never tell you if a
host if reachable and, if so, if it is responsive.

ping will tell if you can reach the server host and if it is responsive
(if IMCP has not been disabled on the host - not all hosts have ICMP
ping enabled since they don't want to waste the resources on it).

As I mentioned, do a traceroute. What I get is (didn't show the
response times, just the hosts in *my* route to the server host):


1 myModemLANsideIPakaGateway
2 --.
3 |
4 |
5 |__ hosts to get through my ISP's network
6 |
7 |
8 --'
9 Request timed out.
10 Request timed out.
11 Request timed out.
12 Request timed out.
13 Request timed out.
14 Request timed out.
15 server-13-33-165-48.ord50.r.cloudfront.net [13.33.165.48]

The timeouts are from hosts beyond node 8 that don't respond to pinging.
As a result, my tracert isn't helpful to show what hosts I went through
in my route to the endpoint host (macrium server). It does show that I
could reach THAT host, not some DNS server doling out the IP address for
that hostname.


Don't know if I did it right, but here are the results (on PC #1)

Ping secure.macrium.com

Pinging daks4cgsf00ej.cloudfront.net [13.33.165.48] with 32 bytes of
data:
Reply from 13.33.165.48: bytes=32 time=14ms TTL=246
Reply from 13.33.165.48: bytes=32 time=12ms TTL=246
Reply from 13.33.165.48: bytes=32 time=14ms TTL=246
Reply from 13.33.165.48: bytes=32 time=12ms TTL=246

Ping statistics for 13.33.165.48:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 14ms, Average = 13ms

----------------------------------------------

tracert secure.macrium.com

Tracing route to daks4cgsf00ej.cloudfront.net [54.230.51.83]
over a maximum of 30 hops:

1 10 ms 9 ms 9 ms 142.254.152.165
2 9 ms 12 ms 13 ms ae63.nwblwi1802h.midwest.rr.com
[24.164.241.141]
3 14 ms 15 ms 15 ms be63.gnfdwibb01r.midwest.rr.com
[65.31.112.160]
4 14 ms 16 ms 14 ms
bu-ether16.chcgildt87w-bcr00.tbone.rr.com [66.109.6.204]
5 41 ms 40 ms 46 ms
bu-ether11.nycmny837aw-bcr00.tbone.rr.com [66.109.6.24]
6 39 ms 38 ms 38 ms ge-1-3-0.a1.buf00.tbone.rr.com
[66.109.1.57]
7 38 ms 37 ms 39 ms 24.27.236.51
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 48 ms 40 ms 37 ms
server-54-230-51-83.jfk5.r.cloudfront.net [54.230.51.83]

Trace complete.

I'm guessing this is ok, but not pointing to a problem?

DC

  #23  
Old June 23rd 18, 12:41 AM posted to alt.windows7.general
VanguardLH[_2_]
external usenet poster
 
Posts: 10,881
Default Can't Connect to the Macrium Reflect servers

wrote:

On Fri, 22 Jun 2018 04:38:29 -0500, VanguardLH wrote:

DennyCrane wrote:

nslookup secure.macrium.com

Name: daks4cgsf00ej.cloudfront.net
Addresses: 52.84.64.243
52.84.64.167
52.84.64.150
52.84.64.86
Aliases: secure.macrium.com

Don't know what it means.


nslookup does NOT tell you that you have a route to the actual server
host. All that does is query the nameserver host to equate the hostname
with an IP address. In fact, nslookup never connects to the server
host, only to the nameserver host (yours, or if that fails then the DNS
request gets passed upward in the DNS server chain until it may finally
get to the domain's own nameserver). nslookup will never tell you if a
host if reachable and, if so, if it is responsive.

ping will tell if you can reach the server host and if it is responsive
(if IMCP has not been disabled on the host - not all hosts have ICMP
ping enabled since they don't want to waste the resources on it).

As I mentioned, do a traceroute. What I get is (didn't show the
response times, just the hosts in *my* route to the server host):


1 myModemLANsideIPakaGateway
2 --.
3 |
4 |
5 |__ hosts to get through my ISP's network
6 |
7 |
8 --'
9 Request timed out.
10 Request timed out.
11 Request timed out.
12 Request timed out.
13 Request timed out.
14 Request timed out.
15 server-13-33-165-48.ord50.r.cloudfront.net [13.33.165.48]

The timeouts are from hosts beyond node 8 that don't respond to pinging.
As a result, my tracert isn't helpful to show what hosts I went through
in my route to the endpoint host (macrium server). It does show that I
could reach THAT host, not some DNS server doling out the IP address for
that hostname.


Don't know if I did it right, but here are the results (on PC #1)

Ping secure.macrium.com

Pinging daks4cgsf00ej.cloudfront.net [13.33.165.48] with 32 bytes of
data:
Reply from 13.33.165.48: bytes=32 time=14ms TTL=246
Reply from 13.33.165.48: bytes=32 time=12ms TTL=246
Reply from 13.33.165.48: bytes=32 time=14ms TTL=246
Reply from 13.33.165.48: bytes=32 time=12ms TTL=246

Ping statistics for 13.33.165.48:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 14ms, Average = 13ms

----------------------------------------------

tracert secure.macrium.com

Tracing route to daks4cgsf00ej.cloudfront.net [54.230.51.83]
over a maximum of 30 hops:

1 10 ms 9 ms 9 ms 142.254.152.165
2 9 ms 12 ms 13 ms ae63.nwblwi1802h.midwest.rr.com
[24.164.241.141]
3 14 ms 15 ms 15 ms be63.gnfdwibb01r.midwest.rr.com
[65.31.112.160]
4 14 ms 16 ms 14 ms
bu-ether16.chcgildt87w-bcr00.tbone.rr.com [66.109.6.204]
5 41 ms 40 ms 46 ms
bu-ether11.nycmny837aw-bcr00.tbone.rr.com [66.109.6.24]
6 39 ms 38 ms 38 ms ge-1-3-0.a1.buf00.tbone.rr.com
[66.109.1.57]
7 38 ms 37 ms 39 ms 24.27.236.51
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 48 ms 40 ms 37 ms
server-54-230-51-83.jfk5.r.cloudfront.net [54.230.51.83]

Trace complete.

I'm guessing this is ok, but not pointing to a problem?

DC


Yep, you're reaching the Macrium server. Can't say why their installer
(a stub client since it then has to download the entire installer)
cannot communicate with their server. That's why I suggested disabling
any security software (e.g., anti-virus, 3rd party firewall) and
rebooting Windows into its safe mode with networking to check if some
background process is interferring with the network traffic. I also
suggested reviewing the redirection list in the 'hosts' file.

Works okay on one PC but not on another points to something installed,
configured, or tweaked on the problematic PC.

https://macrium.freshdesk.com/support/tickets/new

I don't know if they provide any support for their free version.
  #24  
Old June 23rd 18, 06:04 PM posted to alt.windows7.general
No_Name
external usenet poster
 
Posts: 172
Default Can't Connect to the Macrium Reflect servers

On Fri, 22 Jun 2018 18:41:41 -0500, VanguardLH wrote:

wrote:

On Fri, 22 Jun 2018 04:38:29 -0500, VanguardLH wrote:

DennyCrane wrote:

nslookup secure.macrium.com

Name: daks4cgsf00ej.cloudfront.net
Addresses: 52.84.64.243
52.84.64.167
52.84.64.150
52.84.64.86
Aliases: secure.macrium.com

Don't know what it means.

nslookup does NOT tell you that you have a route to the actual server
host. All that does is query the nameserver host to equate the hostname
with an IP address. In fact, nslookup never connects to the server
host, only to the nameserver host (yours, or if that fails then the DNS
request gets passed upward in the DNS server chain until it may finally
get to the domain's own nameserver). nslookup will never tell you if a
host if reachable and, if so, if it is responsive.

ping will tell if you can reach the server host and if it is responsive
(if IMCP has not been disabled on the host - not all hosts have ICMP
ping enabled since they don't want to waste the resources on it).

As I mentioned, do a traceroute. What I get is (didn't show the
response times, just the hosts in *my* route to the server host):


1 myModemLANsideIPakaGateway
2 --.
3 |
4 |
5 |__ hosts to get through my ISP's network
6 |
7 |
8 --'
9 Request timed out.
10 Request timed out.
11 Request timed out.
12 Request timed out.
13 Request timed out.
14 Request timed out.
15 server-13-33-165-48.ord50.r.cloudfront.net [13.33.165.48]

The timeouts are from hosts beyond node 8 that don't respond to pinging.
As a result, my tracert isn't helpful to show what hosts I went through
in my route to the endpoint host (macrium server). It does show that I
could reach THAT host, not some DNS server doling out the IP address for
that hostname.


Don't know if I did it right, but here are the results (on PC #1)

Ping secure.macrium.com

Pinging daks4cgsf00ej.cloudfront.net [13.33.165.48] with 32 bytes of
data:
Reply from 13.33.165.48: bytes=32 time=14ms TTL=246
Reply from 13.33.165.48: bytes=32 time=12ms TTL=246
Reply from 13.33.165.48: bytes=32 time=14ms TTL=246
Reply from 13.33.165.48: bytes=32 time=12ms TTL=246

Ping statistics for 13.33.165.48:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 14ms, Average = 13ms

----------------------------------------------

tracert secure.macrium.com

Tracing route to daks4cgsf00ej.cloudfront.net [54.230.51.83]
over a maximum of 30 hops:

1 10 ms 9 ms 9 ms 142.254.152.165
2 9 ms 12 ms 13 ms ae63.nwblwi1802h.midwest.rr.com
[24.164.241.141]
3 14 ms 15 ms 15 ms be63.gnfdwibb01r.midwest.rr.com
[65.31.112.160]
4 14 ms 16 ms 14 ms
bu-ether16.chcgildt87w-bcr00.tbone.rr.com [66.109.6.204]
5 41 ms 40 ms 46 ms
bu-ether11.nycmny837aw-bcr00.tbone.rr.com [66.109.6.24]
6 39 ms 38 ms 38 ms ge-1-3-0.a1.buf00.tbone.rr.com
[66.109.1.57]
7 38 ms 37 ms 39 ms 24.27.236.51
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 48 ms 40 ms 37 ms
server-54-230-51-83.jfk5.r.cloudfront.net [54.230.51.83]

Trace complete.

I'm guessing this is ok, but not pointing to a problem?

DC


Yep, you're reaching the Macrium server. Can't say why their installer
(a stub client since it then has to download the entire installer)
cannot communicate with their server. That's why I suggested disabling
any security software (e.g., anti-virus, 3rd party firewall)


I've tried disabling AVG Antivirus but that doesn't help. It's on
both PCs too, so that should be ok. Also tried disabling windows
firewall and even creating an outbound rule to allow ReflectDLHF.exe
to get thru.

I don't have any other 3rd party firewall or security software.

rebooting Windows into its safe mode with networking to check if some
background process is interferring with the network traffic.


I can't get it to boot into safe mode. Rapidly pressing F8 or holding
it down even before the bios screen pops up doesn't start safe mode.
I've tested the F8 key in a program that uses it and it works fine.

I didn't read this yet. Is this of any value?
https://www.raymond.cc/blog/disable-...ows-startup/2/


suggested reviewing the redirection list in the 'hosts' file.


I only found a file named "hosts" and it said it was a sample file.
Every line started with #. Don't know more than that.


Works okay on one PC but not on another points to something installed,
configured, or tweaked on the problematic PC.


I agree.


https://macrium.freshdesk.com/support/tickets/new

I don't know if they provide any support for their free version.


They don't.

DC
  #25  
Old June 23rd 18, 06:58 PM posted to alt.windows7.general
Paul[_32_]
external usenet poster
 
Posts: 11,873
Default Can't Connect to the Macrium Reflect servers

wrote:


I only found a file named "hosts" and it said it was a sample file.
Every line started with #. Don't know more than that.


One other possibility, is during handshake between the
Windows end and the Macrium server end, some "certificate"
used for https isn't right. Perhaps a secure connection
was attempted, and it failed because the two ends
couldn't agree on a certificate and crypto standard
to use or something.

To get a hint, you could look at the output of Wireshark.
This uses WinPCAP to record TX and RX packets on your
Ethernet NIC.

https://en.wikipedia.org/wiki/Wireshark

At one time, Wireshark had a "conversation mode" where
the trace could be summarized as a "transaction" rather
than as packets. But later versions didn't seem to be
as easy to use.

It's beyond my pay scale to debug https, and I'll have
to leave that to someone else.

While there are two SSLLabs web pages for testing
a web browser for "standards", and testing a given
web site for its "standards", we can't do that in this
case because we'd need to somehow test what the Macrium
blob supports.

*******

If your Windows Update still works, look in the "Optional"
section for an update involving certificates.

Paul
  #26  
Old June 23rd 18, 08:59 PM posted to alt.windows7.general
No_Name
external usenet poster
 
Posts: 172
Default Can't Connect to the Macrium Reflect servers

On Sat, 23 Jun 2018 13:58:30 -0400, Paul
wrote:

wrote:


I only found a file named "hosts" and it said it was a sample file.
Every line started with #. Don't know more than that.


One other possibility, is during handshake between the
Windows end and the Macrium server end, some "certificate"
used for https isn't right. Perhaps a secure connection
was attempted, and it failed because the two ends
couldn't agree on a certificate and crypto standard
to use or something.

To get a hint, you could look at the output of Wireshark.
This uses WinPCAP to record TX and RX packets on your
Ethernet NIC.

https://en.wikipedia.org/wiki/Wireshark


I'll check this out.


At one time, Wireshark had a "conversation mode" where
the trace could be summarized as a "transaction" rather
than as packets. But later versions didn't seem to be
as easy to use.

It's beyond my pay scale to debug https, and I'll have
to leave that to someone else.

While there are two SSLLabs web pages for testing
a web browser for "standards", and testing a given
web site for its "standards", we can't do that in this
case because we'd need to somehow test what the Macrium
blob supports.

*******

If your Windows Update still works, look in the "Optional"
section for an update involving certificates.

Haven't use it since May,2017.


Paul


DC
 




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