If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Win. XP Prof. features not working
Show the hidden files and folders
Rightclick C:\Windows\Inf\srchasst.inf Click install. The required file is in ../I386 folder on the XP CD ------- 1. It is important to note if you have recently made alterations to your computer before this problem occurred, or if the Help and Support Center ever worked correctly. If you have recently made alterations to your computer before this problem occurred, try to undo the changes you made or uninstall the hardware or software that could have caused the issue. After you do so, test to determine if the issue is resolved, and if it is, skip the remaining steps. If the issue is not resolved, continue to the next step. 2. Remove the .cab files from the Packagestore folder, and then rebuild the original Help and Support Center: a. Click Start, click Run, type "cmd" (without the quotation marks), and then click OK to open a command prompt. Type "net stop helpsvc" (without the quotation marks), and then press ENTER. b. Type "cd /d windir\pchealth\helpctr" (without the quotation marks), where windir is the Windows folder, and then press ENTER. c. Type "rd packagestore /s /q" (without the quotation marks), and then press ENTER. d. Type "cd binaries" (without the quotation marks), and then press ENTER. e. Type "start /w helpsvc /svchost netsvcs /regserver /install" (without the quotation marks), and then press ENTER. f. If any of the following processes are running, stop them: helpsvc.exe helphost.exe helpctr.exe To stop a process, right-click the taskbar, and then click Task Manager. Click the Processes tab, click the process you want to stop, and then click End Process. g. At the command prompt, type "net start helpsvc" (without the quotation marks), and then press ENTER. 3. If the Help and Support Center has not been customized by an OEM, skip to the next step. If the Help and Support Center has been customized by an OEM, completely refresh the Help and Support Center: a. Click Start, click Run, type "cmd" (without the quotation marks), and then click OK to open a command prompt. Type "net stop helpsvc" (without the quotation marks), and then press ENTER. b. Type "cd /d windir\pchealth\helpctr" (without the quotation marks), where windir is the Windows folder, and then press ENTER. c. Type "rd packagestore /s /q" (without the quotation marks), and then press ENTER. d. Type "rd installedskus /s /q" (without the quotation marks), and then press ENTER. e. Type "cd binaries" (without the quotation marks), and then press ENTER. f. Type "start /w helpsvc /svchost netsvcs /regserver /install" (without the quotation marks), and then press ENTER. g. Type "start /w helpsvc /register" (without the quotation marks), and then press ENTER. h. If any of the following processes are running, stop them: helpsvc.exe helphost.exe helpctr.exe To stop a process, right-click the taskbar, and then click Task Manager. Click the Processes tab, click the process you want to stop, and then click End Process. i. At the command prompt, type "net start helpsvc" (without the quotation marks), and then press ENTER. NOTE: The preceding procedure should not negatively affect an OEM-customized Help and Support Center. However, it does remove any other .cab files from the Packstorage folder, such as the Windows XP support tools (which adds their table of contents into the Help and Support Center). 4. If the preceding steps do not resolve the issue, use the Windows XP CD-ROM to start your computer, and then run a repair (in-place upgrade) installation. -- Mark L. Ferguson TabletPC MVP Email address : Subject: "QZ" + anything All email without "QZ" in the subject line will be automatically deleted. marfer's notes for XP http://www.geocities.com/marfer_mvp/xp_notes.htm .. "Gersh" wrote in message ... Quite suddenly two features of Win XP stopped functioning. 1. Help and Support--- upon clicking the icon the hourglass appears for a few secs. and then stops with no program loaded. If we try to enter Help through a particular MS program, it loads, but is completely non-funtional. None of the icons work. s. Search-- From Start ------Search, the search screen loads, however the left portion of the screen is all blue, with no script whatsover. We cannot search for any particular file or folder. Please help. Thank you |
Ads |
Thread Tools | |
Display Modes | |
|
|