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#31
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On Mon, 09 Jan 2012 07:22:58 -0800, Alex Clayton
wrote: On 1/9/2012 12:59 AM, Allen Drake wrote: On Sun, 08 Jan 2012 19:59:05 -0800, Alex wrote: A couple days after the warning it would not run. It gave some kind of link to "get genuine". It offered several possible solutions. At the time I had no idea what the hell was going on. Fist I called Acer. They had me re-install the OS from the HD. It has a section of the HD to allow this, sets it back to factory. Of course all was working then so I thought that was it. Put all my stuff back in and all was fine. Then 30 days later again same thing. Called Acer they tried to have me re-install. I told them we had been through that. Then they gave me an RMA to send it to them. I paid the shipping. A couple days after they got it they paid to send it back. 30 days later here we go again with the NG. I called, they tried the re-install, I said no, they gave another RMA. Got it back, 30 days later here we go again. Now I followed the links from MS. One option was to pay a C note for a "get genuine kit" which is a new key. I called Acer they refused to pay for this. I called MS they ran the serial numbers, told me it was Acer's fault. Acer wanted me to send it back again. By now I had about had enough. I just paid MS for the new key. some where in all this I was able to find out that the "problem" was MS considers a new MB to be a new machine. If you have a retail install they are not willing to let you move it to a new machine. Now Acer could have of course fixed this, they have a lot more pull with MS than I do. It got to where it was easy to see what Acer was going to do was screw with me until the warranty ran out. I gave up and told them never again would I buy anything they made. It sounds like I was not the only one who had this happen and they have now decided to not screw anyone else over. Like I said if they had just told me at the start that they would replace the MB but I would have to buy the new Key, I would have been fine. It was the way they kept lying and stringing me along that made me really mad. That's incredible. This is the number one reason I never buy computers. That and the enjoyment I get from building my own. I knew a guy who claimed be custom built laptops. I have never seen any parts online that would confirm his claim but what happened to you would give me reason to look further. I guess I have been lucky not to have had any problems with any laptops other then one I gave my niece that has just come back dead. Who knows that could be wrong but a crack is something that runs through my mind. I doubt she would ever tell me she had dropped it. I is rather old and heavy. Oh well............. I know very little about PC's. I am sure I "could" build one, I just have no desire to learn enough about it. When I need a new desk top or laptop I look for what is on sale in the Sunday ads. If I get a couple years out of them I am happy. Now that I am getting older my eyes are not as good as they used to be. For that reason I like the 17" screen laptops. When I decided to replace my last one all I cared about was the screen size. bought this one because it was on sale and they had one in the store. To buy a builders copy of W-7 last I looked was almost as much as I paid for this machine. As long as I get a couple years out of it and can give it to someone else I am happy. The Acer model I had all the trouble with I bought 2 of. I bought them at a Black Friday sale in 09. One went to Wife, one went to one of our kids. The one the kid had lasted over a year until her cat knocked a container of yogurt on it and smeared it all over the keyboard. I took it to a shop to have checked. They were able to put a new KB in it for less than a C note so we had them do it. She is still using it and it works fine. I figure since I paid about $300.00 for it she has more than gotten the moneys worth out of it. I know what you mean. If I used laptops I would do it exactly your way. I have a new one that has been sitting here since the spring and I never use it. I replaced the system drive with an SSD and added one in the spare bay still it never gets any use. I too and getting older and can't see as well as I used to. Born in the '40s. I also enjoy a larger screen so I now use a 41" VIZIO HDTV 120 Hz. I gave my wife my older 32" VIZIO and love this new one. I would never buy a desktop no matter how much I save. I still have the first system I ever bought from a custom builder in a small town here in NH. When I saw how easy it was I decided to keep it updated and built my first one in under 4 hours. It started right up and has been working fine ever since. I built a high end system for video editing and CAD and don't use it for anything else. I still use my first build for most online activities which I built sometime around 02. Desktops last me forever. I still have a Toshiba Equium 7100S running Windows 95 sitting here that works as well as could be expected given it's age and configuration. |
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Alex Clayton wrote in
: A couple days after the warning it would not run. It gave some kind of link to "get genuine". It offered several possible solutions. At the time I had no idea what the hell was going on. Fist I called Acer. They had me re-install the OS from the HD. It has a section of the HD to allow this, sets it back to factory. Of course all was working then so I thought that was it. Put all my stuff back in and all was fine. Then 30 days later again same thing. Called Acer they tried to have me re-install. I told them we had been through that. Then they gave me an RMA to send it to them. I paid the shipping. A couple days after they got it they paid to send it back. 30 days later here we go again with the NG. I called, they tried the re-install, I said no, they gave another RMA. Got it back, 30 days later here we go again. Now I followed the links from MS. One option was to pay a C note for a "get genuine kit" which is a new key. I called Acer they refused to pay for this. I called MS they ran the serial numbers, told me it was Acer's fault. Acer wanted me to send it back again. By now I had about had enough. I just paid MS for the new key. some where in all this I was able to find out that the "problem" was MS considers a new MB to be a new machine. If you have a retail install they are not willing to let you move it to a new machine. Now Acer could have of course fixed this, they have a lot more pull with MS than I do. It got to where it was easy to see what Acer was going to do was screw with me until the warranty ran out. I gave up and told them never again would I buy anything they made. It sounds like I was not the only one who had this happen and they have now decided to not screw anyone else over. Like I said if they had just told me at the start that they would replace the MB but I would have to buy the new Key, I would have been fine. It was the way they kept lying and stringing me along that made me really mad. Unfortunately, it was MS that screwed you. In this licensing FAQ..... http://www.microsoft.com/oem/en/lice...nsing/pages/li censing_faq.aspx .....it plainly states.... Q. Can a PC with an OEM Windows operating system have its motherboard upgraded and keep the same license? What if it was replaced because it was defective? A. Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required. If the motherboard is replaced because it is defective, you do not need to acquire a new operating system license for the PC as long as the replacement motherboard is the same make/model or the same manufacturer's replacement/equivalent, as defined by the manufacturer's warranty. Asus fulfilled their minimum obligation to you by replacing the defective MB in this laptop with a replacement that was the exact same model. MS is the one that forced you to buy a new license. That being said.....I am by no means saying Asus handled it properly. It sounds like the situation was unpleasant from all sides. |
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On 1/9/2012 7:56 PM, DanS wrote:
Alex wrote in : Unfortunately, it was MS that screwed you. In this licensing FAQ..... http://www.microsoft.com/oem/en/lice...nsing/pages/li censing_faq.aspx ....it plainly states.... Q. Can a PC with an OEM Windows operating system have its motherboard upgraded and keep the same license? What if it was replaced because it was defective? A. Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required. If the motherboard is replaced because it is defective, you do not need to acquire a new operating system license for the PC as long as the replacement motherboard is the same make/model or the same manufacturer's replacement/equivalent, as defined by the manufacturer's warranty. Asus fulfilled their minimum obligation to you by replacing the defective MB in this laptop with a replacement that was the exact same model. MS is the one that forced you to buy a new license. That being said.....I am by no means saying Asus handled it properly. It sounds like the situation was unpleasant from all sides. Really? Did you read any of this? first I never dealt with Asus. The answer you posted here pretty plainly says that a new MB is a new machine according to MS, so MS did exactly what they said. Ever notice the little agree to license button on software? You know that one few people actually read, they just agree? If you chose to use something and agree to the terms it means you agree to the terms. You do not have to use their stuff if you don't want to. MS sets up a licensing agreement and they stuck to it. Acer as a manufacturer has to know how this works. Acer has to have known what was wrong when this started. I did not expect Acer to pay for the new MB since the port being broken was not something "defective". I was at first pretty impressed that Acer paid to install a new MB for free. If Acer had just told me then that according to the licensing terms from MS I would have to now buy a new key, I would have just bought a new key. Instead what Acer chose to do was lie to me, waste my time and money sending the machine back to them. They would have let me send it back to them a couple more times until the warranty ran out. Now I realize a lot of people have an abject hatred for MS. So anytime anything happens they scream how MS is screwing people. All MS did here was follow exactly their licensing agreement with me that I had agreed to. That is assuming the one you posted here is really from MS. Did you just make it up? I am as guilty as many when I buy new software. I don't read that crap that that I have to agree to in order to use it. I am sure somewhere along the line I agreed to the MS license. I don't have a problem with the fact that MS is a HUGE company raking in obscene profits. I just like to use their stuff. MS did not repair that machine then spend months lying to me about why it would not work and conning me into sending it back to them over and over at my expense. MS told me how to fix it the first time. I just was ignorant enough to trust Acer was telling me the truth. I will not make that mistake again. -- "Life's tough......it's even tougher if you're stupid." -- John Wayne |
#34
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Alex Clayton wrote in
: On 1/9/2012 7:56 PM, DanS wrote: Alex wrote in : Unfortunately, it was MS that screwed you. In this licensing FAQ..... http://www.microsoft.com/oem/en/lice...icensing/pages /li censing_faq.aspx ....it plainly states.... Q. Can a PC with an OEM Windows operating system have its motherboard upgraded and keep the same license? What if it was replaced because it was defective? A. Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required. If the motherboard is replaced because it is defective, you do not need to acquire a new operating system license for the PC as long as the replacement motherboard is the same make/model or the same manufacturer's replacement/equivalent, as defined by the manufacturer's warranty. Asus fulfilled their minimum obligation to you by replacing the defective MB in this laptop with a replacement that was the exact same model. MS is the one that forced you to buy a new license. That being said.....I am by no means saying Asus handled it properly. It sounds like the situation was unpleasant from all sides. Really? Did you read any of this? first I never dealt with Asus. You never dealt with Asus? That's what you said you sent it back to ASUS...TWICE. Look, I'm not going to go back and forth with you on this, but yes, I read it. I wouldn't have posted it unless it said *exactly* what I claimed it said. The answer you posted here pretty plainly says that a new MB is a new machine according to MS, so MS did exactly what they said. No, it doesn't. It reads..... If the motherboard is replaced because it is defective, you do ****not**** need to acquire a new operating system license for the PC as long as the replacement motherboard is the same make/model or the same manufacturer's replacement/equivalent, as defined by the manufacturer's warranty. Ever notice the little agree to license button on software? Yes. You know that one few people actually read, they just agree? Yes. The license agreement you click yes to for Windows never states anything about a MB. If you chose to use something and agree to the terms it means you agree to the terms. You do not have to use their stuff if you don't want to. MS sets up a licensing agreement and they stuck to it. Acer as a manufacturer has to know how this works. Acer has to have known what was wrong when this started. I did not expect Acer to pay for the new MB since the port being broken was not something "defective". It is a defect in the design if it is a common problem, and since they replaced it free of charge under warranty. I was at first pretty impressed that Acer paid to install a new MB for free. If Acer had just told me then that according to the licensing terms from MS I would have to now buy a new key, I would have just bought a new key. Instead what Acer chose to do was lie to me, waste my time and money sending the machine back to them. They would have let me send it back to them a couple more times until the warranty ran out. Now I realize a lot of people have an abject hatred for MS. So anytime anything happens they scream how MS is screwing people. All MS did here was follow exactly their licensing agreement with me that I had agreed to. That is assuming the one you posted here is really from MS. Did you just make it up? Did I make it up ? Yeah....I made it up....and then included the direct link to the MS page where I read it, hoping you'd be stupid enough to read it wrong ??.....who do you think I am ? |
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Alex Clayton wrote in
: On 1/9/2012 7:56 PM, DanS wrote: Alex wrote in : Unfortunately, it was MS that screwed you. In this licensing FAQ..... http://www.microsoft.com/oem/en/lice...icensing/pages /li censing_faq.aspx ....it plainly states.... Q. Can a PC with an OEM Windows operating system have its motherboard upgraded and keep the same license? What if it was replaced because it was defective? A. Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required. If the motherboard is replaced because it is defective, you do not need to acquire a new operating system license for the PC as long as the replacement motherboard is the same make/model or the same manufacturer's replacement/equivalent, as defined by the manufacturer's warranty. Asus fulfilled their minimum obligation to you by replacing the defective MB in this laptop with a replacement that was the exact same model. MS is the one that forced you to buy a new license. That being said.....I am by no means saying Asus handled it properly. It sounds like the situation was unpleasant from all sides. Really? Did you read any of this? first I never dealt with Asus. You are right.....obviously I meant Acer. |
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On 1/10/2012 7:59 AM, DanS wrote:
Alex wrote in : Really? Did you read any of this? first I never dealt with Asus. You never dealt with Asus? That's what you said you sent it back to ASUS...TWICE. Where? You must be reading some other group. This is the same thing that happened back when I was having all this fun with Acer. Before I found out what was really "wrong", there was all kinds of insane posts like yours. People making stuff up from who knows where, and of course the "it's all MS". I swear some people blame MS when the mail gets lost, their car will not start, or they have a flat tire. -- “Liberalism is a mental disorder." Michael Savage |
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On 1/10/2012 8:05 AM, DanS wrote:
Alex wrote in : Really? Did you read any of this? first I never dealt with Asus. You are right.....obviously I meant Acer. Not to mention you also posted stuff supposedly from MS, that plainly said that a new MB is a new machine. This is exactly what I finally found out after sending it back to Acer twice. Acer wanted me to send it to them again, when they clearly knew it would not work. Yet all this is MS's fault? OK, my fence fell down last storm we had here. That must be MS's fault too. -- To err is human……….. But to blame someone else shows management potential. |
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Alex Clayton wrote in
: On 1/10/2012 8:05 AM, DanS wrote: Alex wrote in : Really? Did you read any of this? first I never dealt with Asus. You are right.....obviously I meant Acer. Not to mention you also posted stuff supposedly from MS, that plainly said that a new MB is a new machine. ........except following that is says it *isn't* a new MB if the MB is replaced with the mfg approved replacement because it was faulty? Everyone here that read it knows exactly what it said no matter how much you deny it and choose to play the "Bill" roll. |
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On 1/10/2012 11:23 AM, DanS wrote:
Alex wrote in : On 1/10/2012 8:05 AM, DanS wrote: Alex wrote in : Really? Did you read any of this? first I never dealt with Asus. You are right.....obviously I meant Acer. Not to mention you also posted stuff supposedly from MS, that plainly said that a new MB is a new machine. .......except following that is says it *isn't* a new MB if the MB is replaced with the mfg approved replacement because it was faulty? Everyone here that read it knows exactly what it said no matter how much you deny it and choose to play the "Bill" roll. sigh Try to follow along he There was nothing faulty with the original MB. The power port was broken. A shop was willing to fix this but warned me it would never hold. They said since it was part of the MB the only real fix was a new MB. MS said: If the motherboard is upgraded or replaced for reasons other than a defect.......... I doubt MS considers it a defect that whoever designed the machine made it so the power port was built into the MB. The MB was still working just fine. As long as the battery had power the machine worked fine. Assuming this is what MS says I am sure a Manufacturer the size of Acer knows this. I am sure they knew this when they were snowing me into sending the machine back to them, so they could just re-install the OS again. Yet again this is all Microsoft's fault. Just like the rain today was their fault. No doubt it was Microsoft's fault you know I said I sent it to Asus twice, even though it was not their computer After all we all know that everything bad that has ever happened in the history of the world is all the fault of Microsoft. -- 25% graduate functional illiterates. We should remove the warning labels from everything and let nature take care of the problem. Peter Weissbach |
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