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cant see anything in 'my computer'
Hi,
I'm hoping to help out a friend with his PC, so here goes, he has windows xp on a Pentium 4 with 256mb RAM problems are, booting up we see c:\windows\system32\dfrg.msc and sometimes Sah. Agent.exe.xmlparse.dll PC is very very slow we can't see/access any of the icons (hard drives, cd drives etc) in the my computer folder. It looks empty. the CPU is constantly running at 100% trying to access system restore freezes the PC as does trying to open up a jpeg in my documents he has only recently installed a firewall (he thought as he was on dialup he was safe!) he has nortons antivirus which doesn't detect anything... can we fix this without a complete install? (he has a lot of family pics on his pc and I am not sure if the cdrw is accessible) thank you for your time Homer |
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#2
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cant see anything in 'my computer'
First, be sure your antivirus software has the latest definitions and run a virus scan. Also, download, install and run Ad Awa www.lavasoftusa.com -- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "homer" wrote in message ... Hi, I'm hoping to help out a friend with his PC, so here goes, he has windows xp on a Pentium 4 with 256mb RAM problems are, booting up we see c:\windows\system32\dfrg.msc and sometimes Sah. Agent.exe.xmlparse.dll PC is very very slow we can't see/access any of the icons (hard drives, cd drives etc) in the my computer folder. It looks empty. the CPU is constantly running at 100% trying to access system restore freezes the PC as does trying to open up a jpeg in my documents he has only recently installed a firewall (he thought as he was on dialup he was safe!) he has nortons antivirus which doesn't detect anything... can we fix this without a complete install? (he has a lot of family pics on his pc and I am not sure if the cdrw is accessible) thank you for your time Homer |
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