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#1
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Modem problem
Hi,
I have a Dll 4600C running XP Pro V2, with a SoftV92 data fax modem, the problem I have is keeping the WinFax Pro 10.03 in touch witht he modem. I keep getting an error message that another program may be using themodem and to close the application. The probelm is I can't find any other program using the fax modem. I'm on a cable internet, I've disaable thed fax program in XP. Can you help me diagnose what is going on? I need to recieve about 75 faxes daily, and the paperwork has become a nightmare for filing. Thakns in advance for any help! |
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#2
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Modem problem
56K Modem Troubleshooting Guide
http://www.56k.com/trouble/ Beware Soft Modems http://www.56k.com/reports/winmodem.shtml Resources for troubleshooting modem problems in Windows XP http://support.microsoft.com/default...b;en-us;308022 Consider installing a Hardware-based modem http://www.newegg.com/app/ViewProduc...104-131&depa=0 -- Carey Frisch Microsoft MVP Windows XP - Shell/User Be Smart! Protect Your PC! http://www.microsoft.com/athome/secu...t/default.aspx --------------------------------------------------------------------------------------------- "MarcoPolo" wrote: | Hi, | I have a Dll 4600C running XP Pro V2, with a SoftV92 data fax modem, the | problem I have is keeping the WinFax Pro 10.03 in touch witht he modem. I | keep getting an error message that another program may be using themodem and | to close the application. The probelm is I can't find any other program using | the fax modem. I'm on a cable internet, I've disaable thed fax program in XP. | Can you help me diagnose what is going on? I need to recieve about 75 faxes | daily, and the paperwork has become a nightmare for filing. | Thakns in advance for any help! |
#3
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Modem problem
Do you happen to have RAS (Remote Access Service???) active? This normally
controls the modem for dial-up. "MarcoPolo" wrote in message ... Hi, I have a Dll 4600C running XP Pro V2, with a SoftV92 data fax modem, the problem I have is keeping the WinFax Pro 10.03 in touch witht he modem. I keep getting an error message that another program may be using themodem and to close the application. The probelm is I can't find any other program using the fax modem. I'm on a cable internet, I've disaable thed fax program in XP. Can you help me diagnose what is going on? I need to recieve about 75 faxes daily, and the paperwork has become a nightmare for filing. Thakns in advance for any help! |
#4
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Modem problem
Here's a troubleshooting list
http://www.beswick.karoo.net/tech/kb...modnotresp.htm or try installing MightyFax http://www.rkssoftware.com/mightyfax/overview.html . WInFax seems to cause others more headaches than it's worth. "MarcoPolo" wrote in message ... Hi, I have a Dll 4600C running XP Pro V2, with a SoftV92 data fax modem, the problem I have is keeping the WinFax Pro 10.03 in touch witht he modem. I keep getting an error message that another program may be using themodem and to close the application. The probelm is I can't find any other program using the fax modem. I'm on a cable internet, I've disaable thed fax program in XP. Can you help me diagnose what is going on? I need to recieve about 75 faxes daily, and the paperwork has become a nightmare for filing. Thakns in advance for any help! |
#5
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Modem problem
You probably have other problems as others suggest, however as Carey
suggests you had best get a hardware based modem. Symantec recommends a hardware based modem as WinFax Pro 10.03 is unreliable with soft modems. This also comes from personal experience with this very software. I replaced my internal soft modem with a US Robotics Model 5686E external controller based modem and never had a problem since. This is the Canadian version however so the US version will likely have a different number as well as an internal is available. r. "MarcoPolo" wrote in message ... Hi, I have a Dll 4600C running XP Pro V2, with a SoftV92 data fax modem, the problem I have is keeping the WinFax Pro 10.03 in touch witht he modem. I keep getting an error message that another program may be using themodem and to close the application. The probelm is I can't find any other program using the fax modem. I'm on a cable internet, I've disaable thed fax program in XP. Can you help me diagnose what is going on? I need to recieve about 75 faxes daily, and the paperwork has become a nightmare for filing. Thakns in advance for any help! |
#6
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Modem problem
Yes, I did have teh remote assitence invitations set for this computer, but
not the remote access. "Yves Leclerc" wrote: Do you happen to have RAS (Remote Access Service???) active? This normally controls the modem for dial-up. "MarcoPolo" wrote in message ... Hi, I have a Dll 4600C running XP Pro V2, with a SoftV92 data fax modem, the problem I have is keeping the WinFax Pro 10.03 in touch witht he modem. I keep getting an error message that another program may be using themodem and to close the application. The probelm is I can't find any other program using the fax modem. I'm on a cable internet, I've disaable thed fax program in XP. Can you help me diagnose what is going on? I need to recieve about 75 faxes daily, and the paperwork has become a nightmare for filing. Thakns in advance for any help! |
#7
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Modem problem
Thanks, based on my computer model, I'll need a slim version as the port is
only about 3" wide, Dell has a very small case, I think I read something about needing a Low-Profile card. I'll check out your suggestion and see if I can replace the card. Thanks! "namniar" wrote: You probably have other problems as others suggest, however as Carey suggests you had best get a hardware based modem. Symantec recommends a hardware based modem as WinFax Pro 10.03 is unreliable with soft modems. This also comes from personal experience with this very software. I replaced my internal soft modem with a US Robotics Model 5686E external controller based modem and never had a problem since. This is the Canadian version however so the US version will likely have a different number as well as an internal is available. r. "MarcoPolo" wrote in message ... Hi, I have a Dll 4600C running XP Pro V2, with a SoftV92 data fax modem, the problem I have is keeping the WinFax Pro 10.03 in touch witht he modem. I keep getting an error message that another program may be using themodem and to close the application. The probelm is I can't find any other program using the fax modem. I'm on a cable internet, I've disaable thed fax program in XP. Can you help me diagnose what is going on? I need to recieve about 75 faxes daily, and the paperwork has become a nightmare for filing. Thakns in advance for any help! |
#8
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Modem problem
You could put an external modem, if your PC has a Com port .
"MarcoPolo" wrote in message ... Thanks, based on my computer model, I'll need a slim version as the port is only about 3" wide, Dell has a very small case, I think I read something about needing a Low-Profile card. I'll check out your suggestion and see if I can replace the card. Thanks! "namniar" wrote: You probably have other problems as others suggest, however as Carey suggests you had best get a hardware based modem. Symantec recommends a hardware based modem as WinFax Pro 10.03 is unreliable with soft modems. This also comes from personal experience with this very software. I replaced my internal soft modem with a US Robotics Model 5686E external controller based modem and never had a problem since. This is the Canadian version however so the US version will likely have a different number as well as an internal is available. r. "MarcoPolo" wrote in message ... Hi, I have a Dll 4600C running XP Pro V2, with a SoftV92 data fax modem, the problem I have is keeping the WinFax Pro 10.03 in touch witht he modem. I keep getting an error message that another program may be using themodem and to close the application. The probelm is I can't find any other program using the fax modem. I'm on a cable internet, I've disaable thed fax program in XP. Can you help me diagnose what is going on? I need to recieve about 75 faxes daily, and the paperwork has become a nightmare for filing. Thakns in advance for any help! |
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