can see the volume level, but cant hear anything...thank you

I’m running XP - SP2, a 1mb AOL connection with 7.5 messenger. Although I
have had the same problem with msn 7 as well. I am unable to hear audio, I
can see the level move, accept the conversation but not able to hear. There
are no problems with anything else; it’s just the audio...

Can anyone help?? It would be very much appreciated

thanks alot
--
hollyp

Greetings,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

If that's not the case, and if you or your contact are using a router (with UPnP support),
you may need to remove the current port forwardings. To do so (note this is for Windows XP
exclusively), click Start, All Programs, Accessories, Communications, Network Connections.
Right-click the "Internet Gateway" (should be under the Internet Gateway heading) and choose
Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then
choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose
Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

"Hollyp" wrote in message
...
I'm running XP - SP2, a 1mb AOL connection with 7.5 messenger. Although I
have had the same problem with msn 7 as well. I am unable to hear audio, I
can see the level move, accept the conversation but not able to hear. There
are no problems with anything else; it's just the audio...

Can anyone help?? It would be very much appreciated

thanks alot
--
hollyp