Blue screen crashes

That's great Dominic.



~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
24 hours and no blue screen.

Still need to check for malware.

Dominic

"Dominiccoombe" wrote:

All,

I did verifer and chkdsk /r which ran for about 2 hours on my 250gb
HDD

reinstalled the latest version of spysweeper.

Will see how it goes.

Dom

in meantime I will check out the malware

"Gerry" wrote:

Dominic

What Warning and Error Reports appear in Event Viewer since it's
removal? Can you please post copies.

If you have had a malware infestation one holds the door open to let
it's friends in.

Can you please post a copy of the latest Stop error report.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Dominiccoombe wrote:
Gerry,

SSFS0BB8.SYS - does not exist on the machine after the uninstall of
webroot.


I will follow your spyware suggestions after I do the verifier and
chkdsk /r

Dominic

"Gerry" wrote:

Dominic

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793989.aspx

http://aumha.org/a/stop.htm

SSFS0BB8.SYS -This file concerns me as I cannot ascertain what
it is but it has often cropped up in HijackThis files where the
user is seeking to remove malware.

Can you locate the file in Windows Explorer and examine it's
properties by right clicking on the file. Instructions on how to
Show hidden files are in the next paragraph.

Go to Start, Control Panel, Folder Options, View, Advanced
Settings and verify that the box before "Show hidden files and
folders" is checked and "Hide protected operating system files "
is unchecked. You may need to scroll down to see the second item.
You should also make certain that the box before "Hide extensions
for known file types" is not checked. Next in Windows Explorer
make sure View, Details is selected and then select View, Choose
Details and check before Name, Type, Total Size, and Free Space.


What are your anti-virus and anti-spyware arrangements?
http://www.elephantboycomputers.com/...moving_Malware

I do not think it is is worth pursuing other avenues of enquiry
until the situation regarding malware is clearer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
Gerry,

The last line of the minidump says
"Probably caused by : SSFS0BB8.SYS ( SSFS0BB8+2dd1 )"

Event Viewer
Date 12/18/07
Event Save Dump
Time 5:05:31
event id 1001

The computer has rebooted from a bugcheck. The bugcheck was:
0x0000007a (0x00000003, 0xc0000005, 0x0000005c, 0x00000000). A
dump was saved in: C:\WINDOWS\Minidump\Mini121807-01.dmp.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Does any of that help??

dominic

"Gerry" wrote:

Dominic

Something like this:

Stop 0x0000000E (0xc0000005, 0xB84B23E9, 0xB6A7894, 0xB5A786D0)

VETEFILE.SYS Address B84B23E9 Datestamp 468DE154

Examining dump files is a skilled art that few posting here are
able to undertake. Given your question I doubt you will be able
to deduce their meaning.

I suggest you also post copies of Reports from Event Viewer.

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last
boot. No Information Reports or Duplicates please. Indicate
which also appear in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the
meaning of the error, information regarding Event ID, Source and
Description are important.

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and
close Event Viewer.Now start your message (email) and do a paste
into the body of the message. Make sure this is the first paste
after exiting from Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dominiccoombe wrote:
Hi Gerry,

Thanks for your reply.

Yes I have backed up important files. do that every night but
will make an extra copy now.

i already have the automatic restart turned off.

I am not sure what info you want off the blue screen.

The last one I had said:
"a process / crucial thread to the system has unexpectedly
exited or stopped"

Can I find a please to look at the dumps? will they help me?

Dominic
"Gerry" wrote:

Dominic

Have you backed up important data files?

Please post a copy of the Stop Error Report.

Disable automatic restart on system failure. This should
help by allowing time to write down the STOP code properly.
Right click on the My Computer icon on the Desktop and select
Properties, Advanced, Start-Up and Recovery, System Failure
and uncheck box before Automatically Restart.

Do not re-enable automatic restart on system failure until you
have resolved the problem. Check for variants of the Stop
Error message.

An alternative is to keep pressing the F8 key during Start-Up
and select option - Disable automatic restart on system
failure.

If you are using a wireless keyboard and the F8 key does not
work substitute a wired keyboard and mouse for this exercise
only.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
hi all,

my xp pro machine has progresses from crashing nearly every
program and having the odd unexplained reboot to now having
blue screen crashes.

I look at the blue screen but there is nothing that stands
out as a problem.

Usually blue screens are either drivers or hardware failure.

Could someone help me through this mess.

thanks

Dominic

hi all,

came home and found it had crashed again.

I have removed webroot spyware and have stopped a number of processes from
running at startup.

Apart from the malware which I should do today I am lost what to do.

Dominic

"Gerry" wrote:

That's great Dominic.



~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
24 hours and no blue screen.

Still need to check for malware.

Dominic

"Dominiccoombe" wrote:

All,

I did verifer and chkdsk /r which ran for about 2 hours on my 250gb
HDD

reinstalled the latest version of spysweeper.

Will see how it goes.

Dom

in meantime I will check out the malware

"Gerry" wrote:

Dominic

What Warning and Error Reports appear in Event Viewer since it's
removal? Can you please post copies.

If you have had a malware infestation one holds the door open to let
it's friends in.

Can you please post a copy of the latest Stop error report.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Dominiccoombe wrote:
Gerry,

SSFS0BB8.SYS - does not exist on the machine after the uninstall of
webroot.


I will follow your spyware suggestions after I do the verifier and
chkdsk /r

Dominic

"Gerry" wrote:

Dominic

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793989.aspx

http://aumha.org/a/stop.htm

SSFS0BB8.SYS -This file concerns me as I cannot ascertain what
it is but it has often cropped up in HijackThis files where the
user is seeking to remove malware.

Can you locate the file in Windows Explorer and examine it's
properties by right clicking on the file. Instructions on how to
Show hidden files are in the next paragraph.

Go to Start, Control Panel, Folder Options, View, Advanced
Settings and verify that the box before "Show hidden files and
folders" is checked and "Hide protected operating system files "
is unchecked. You may need to scroll down to see the second item.
You should also make certain that the box before "Hide extensions
for known file types" is not checked. Next in Windows Explorer
make sure View, Details is selected and then select View, Choose
Details and check before Name, Type, Total Size, and Free Space.


What are your anti-virus and anti-spyware arrangements?
http://www.elephantboycomputers.com/...moving_Malware

I do not think it is is worth pursuing other avenues of enquiry
until the situation regarding malware is clearer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
Gerry,

The last line of the minidump says
"Probably caused by : SSFS0BB8.SYS ( SSFS0BB8+2dd1 )"

Event Viewer
Date 12/18/07
Event Save Dump
Time 5:05:31
event id 1001

The computer has rebooted from a bugcheck. The bugcheck was:
0x0000007a (0x00000003, 0xc0000005, 0x0000005c, 0x00000000). A
dump was saved in: C:\WINDOWS\Minidump\Mini121807-01.dmp.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Does any of that help??

dominic

"Gerry" wrote:

Dominic

Something like this:

Stop 0x0000000E (0xc0000005, 0xB84B23E9, 0xB6A7894, 0xB5A786D0)

VETEFILE.SYS Address B84B23E9 Datestamp 468DE154

Examining dump files is a skilled art that few posting here are
able to undertake. Given your question I doubt you will be able
to deduce their meaning.

I suggest you also post copies of Reports from Event Viewer.

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last
boot. No Information Reports or Duplicates please. Indicate
which also appear in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the
meaning of the error, information regarding Event ID, Source and
Description are important.

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and
close Event Viewer.Now start your message (email) and do a paste
into the body of the message. Make sure this is the first paste
after exiting from Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dominiccoombe wrote:
Hi Gerry,

Thanks for your reply.

Yes I have backed up important files. do that every night but
will make an extra copy now.

i already have the automatic restart turned off.

I am not sure what info you want off the blue screen.

The last one I had said:
"a process / crucial thread to the system has unexpectedly
exited or stopped"

Can I find a please to look at the dumps? will they help me?

Dominic
"Gerry" wrote:

Dominic

Have you backed up important data files?

Please post a copy of the Stop Error Report.

Disable automatic restart on system failure. This should
help by allowing time to write down the STOP code properly.
Right click on the My Computer icon on the Desktop and select
Properties, Advanced, Start-Up and Recovery, System Failure
and uncheck box before Automatically Restart.

Do not re-enable automatic restart on system failure until you
have resolved the problem. Check for variants of the Stop
Error message.

An alternative is to keep pressing the F8 key during Start-Up
and select option - Disable automatic restart on system
failure.

If you are using a wireless keyboard and the F8 key does not
work substitute a wired keyboard and mouse for this exercise
only.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
hi all,

my xp pro machine has progresses from crashing nearly every
program and having the odd unexplained reboot to now having
blue screen crashes.

I look at the blue screen but there is nothing that stands
out as a problem.

Usually blue screens are either drivers or hardware failure.

Could someone help me through this mess.

thanks

Dominic

Dominic

Always post copies of Error Reports!

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Dominiccoombe wrote:
hi all,

came home and found it had crashed again.

I have removed webroot spyware and have stopped a number of processes
from running at startup.

Apart from the malware which I should do today I am lost what to do.

Dominic

"Gerry" wrote:

That's great Dominic.



~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
24 hours and no blue screen.

Still need to check for malware.

Dominic

"Dominiccoombe" wrote:

All,

I did verifer and chkdsk /r which ran for about 2 hours on my 250gb
HDD

reinstalled the latest version of spysweeper.

Will see how it goes.

Dom

in meantime I will check out the malware

"Gerry" wrote:

Dominic

What Warning and Error Reports appear in Event Viewer since it's
removal? Can you please post copies.

If you have had a malware infestation one holds the door open to
let it's friends in.

Can you please post a copy of the latest Stop error report.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Dominiccoombe wrote:
Gerry,

SSFS0BB8.SYS - does not exist on the machine after the uninstall
of webroot.


I will follow your spyware suggestions after I do the verifier
and chkdsk /r

Dominic

"Gerry" wrote:

Dominic

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793989.aspx

http://aumha.org/a/stop.htm

SSFS0BB8.SYS -This file concerns me as I cannot ascertain what
it is but it has often cropped up in HijackThis files where the
user is seeking to remove malware.

Can you locate the file in Windows Explorer and examine it's
properties by right clicking on the file. Instructions on how to
Show hidden files are in the next paragraph.

Go to Start, Control Panel, Folder Options, View, Advanced
Settings and verify that the box before "Show hidden files and
folders" is checked and "Hide protected operating system files "
is unchecked. You may need to scroll down to see the second
item. You should also make certain that the box before "Hide
extensions for known file types" is not checked. Next in
Windows Explorer make sure View, Details is selected and then
select View, Choose Details and check before Name, Type, Total
Size, and Free Space.


What are your anti-virus and anti-spyware arrangements?
http://www.elephantboycomputers.com/...moving_Malware

I do not think it is is worth pursuing other avenues of enquiry
until the situation regarding malware is clearer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
Gerry,

The last line of the minidump says
"Probably caused by : SSFS0BB8.SYS ( SSFS0BB8+2dd1 )"

Event Viewer
Date 12/18/07
Event Save Dump
Time 5:05:31
event id 1001

The computer has rebooted from a bugcheck. The bugcheck was:
0x0000007a (0x00000003, 0xc0000005, 0x0000005c, 0x00000000). A
dump was saved in: C:\WINDOWS\Minidump\Mini121807-01.dmp.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Does any of that help??

dominic

"Gerry" wrote:

Dominic

Something like this:

Stop 0x0000000E (0xc0000005, 0xB84B23E9, 0xB6A7894,
0xB5A786D0)

VETEFILE.SYS Address B84B23E9 Datestamp 468DE154

Examining dump files is a skilled art that few posting here
are able to undertake. Given your question I doubt you will
be able to deduce their meaning.

I suggest you also post copies of Reports from Event Viewer.

Please post copies of all Error and Warning Reports appearing
in the System and Application logs in Event Viewer for the
last boot. No Information Reports or Duplicates please.
Indicate which also appear in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the
meaning of the error, information regarding Event ID, Source
and Description are important.

A tip for posting copies of Error Reports! Run Event Viewer
and double click on the error you want to copy. In the
window, which appears is a button resembling two pages. Click
the button and close Event Viewer.Now start your message
(email) and do a paste into the body of the message. Make
sure this is the first paste after exiting from Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dominiccoombe wrote:
Hi Gerry,

Thanks for your reply.

Yes I have backed up important files. do that every night but
will make an extra copy now.

i already have the automatic restart turned off.

I am not sure what info you want off the blue screen.

The last one I had said:
"a process / crucial thread to the system has unexpectedly
exited or stopped"

Can I find a please to look at the dumps? will they help me?

Dominic
"Gerry" wrote:

Dominic

Have you backed up important data files?

Please post a copy of the Stop Error Report.

Disable automatic restart on system failure. This should
help by allowing time to write down the STOP code properly.
Right click on the My Computer icon on the Desktop and
select Properties, Advanced, Start-Up and Recovery, System
Failure and uncheck box before Automatically Restart.

Do not re-enable automatic restart on system failure until
you have resolved the problem. Check for variants of the
Stop Error message.

An alternative is to keep pressing the F8 key during
Start-Up and select option - Disable automatic restart on
system failure.

If you are using a wireless keyboard and the F8 key does not
work substitute a wired keyboard and mouse for this exercise
only.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
hi all,

my xp pro machine has progresses from crashing nearly every
program and having the odd unexplained reboot to now having
blue screen crashes.

I look at the blue screen but there is nothing that stands
out as a problem.

Usually blue screens are either drivers or hardware
failure.

Could someone help me through this mess.

thanks

Dominic

Gerry,

there are no errors or warnings in the event viewer for application or system.

the only thing I could fine was an information included below

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 12/21/2007
Time: 12:56:44 AM
User: N/A
Computer: CUSTOM
Description:
The Pml Driver HPZ12 service entered the stopped state.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Thanks for the tip on copying event viewer to the paste buffer

Dom

"Gerry" wrote:

Dominic

Always post copies of Error Reports!

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Dominiccoombe wrote:
hi all,

came home and found it had crashed again.

I have removed webroot spyware and have stopped a number of processes
from running at startup.

Apart from the malware which I should do today I am lost what to do.

Dominic

"Gerry" wrote:

That's great Dominic.



~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
24 hours and no blue screen.

Still need to check for malware.

Dominic

"Dominiccoombe" wrote:

All,

I did verifer and chkdsk /r which ran for about 2 hours on my 250gb
HDD

reinstalled the latest version of spysweeper.

Will see how it goes.

Dom

in meantime I will check out the malware

"Gerry" wrote:

Dominic

What Warning and Error Reports appear in Event Viewer since it's
removal? Can you please post copies.

If you have had a malware infestation one holds the door open to
let it's friends in.

Can you please post a copy of the latest Stop error report.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Dominiccoombe wrote:
Gerry,

SSFS0BB8.SYS - does not exist on the machine after the uninstall
of webroot.


I will follow your spyware suggestions after I do the verifier
and chkdsk /r

Dominic

"Gerry" wrote:

Dominic

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793989.aspx

http://aumha.org/a/stop.htm

SSFS0BB8.SYS -This file concerns me as I cannot ascertain what
it is but it has often cropped up in HijackThis files where the
user is seeking to remove malware.

Can you locate the file in Windows Explorer and examine it's
properties by right clicking on the file. Instructions on how to
Show hidden files are in the next paragraph.

Go to Start, Control Panel, Folder Options, View, Advanced
Settings and verify that the box before "Show hidden files and
folders" is checked and "Hide protected operating system files "
is unchecked. You may need to scroll down to see the second
item. You should also make certain that the box before "Hide
extensions for known file types" is not checked. Next in
Windows Explorer make sure View, Details is selected and then
select View, Choose Details and check before Name, Type, Total
Size, and Free Space.


What are your anti-virus and anti-spyware arrangements?
http://www.elephantboycomputers.com/...moving_Malware

I do not think it is is worth pursuing other avenues of enquiry
until the situation regarding malware is clearer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
Gerry,

The last line of the minidump says
"Probably caused by : SSFS0BB8.SYS ( SSFS0BB8+2dd1 )"

Event Viewer
Date 12/18/07
Event Save Dump
Time 5:05:31
event id 1001

The computer has rebooted from a bugcheck. The bugcheck was:
0x0000007a (0x00000003, 0xc0000005, 0x0000005c, 0x00000000). A
dump was saved in: C:\WINDOWS\Minidump\Mini121807-01.dmp.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Does any of that help??

dominic

"Gerry" wrote:

Dominic

Something like this:

Stop 0x0000000E (0xc0000005, 0xB84B23E9, 0xB6A7894,
0xB5A786D0)

VETEFILE.SYS Address B84B23E9 Datestamp 468DE154

Examining dump files is a skilled art that few posting here
are able to undertake. Given your question I doubt you will
be able to deduce their meaning.

I suggest you also post copies of Reports from Event Viewer.

Please post copies of all Error and Warning Reports appearing
in the System and Application logs in Event Viewer for the
last boot. No Information Reports or Duplicates please.
Indicate which also appear in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the
meaning of the error, information regarding Event ID, Source
and Description are important.

A tip for posting copies of Error Reports! Run Event Viewer
and double click on the error you want to copy. In the
window, which appears is a button resembling two pages. Click
the button and close Event Viewer.Now start your message
(email) and do a paste into the body of the message. Make
sure this is the first paste after exiting from Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dominiccoombe wrote:
Hi Gerry,

Thanks for your reply.

Yes I have backed up important files. do that every night but
will make an extra copy now.

i already have the automatic restart turned off.

I am not sure what info you want off the blue screen.

The last one I had said:
"a process / crucial thread to the system has unexpectedly
exited or stopped"

Can I find a please to look at the dumps? will they help me?

Dominic
"Gerry" wrote:

Dominic

Have you backed up important data files?

Please post a copy of the Stop Error Report.

Disable automatic restart on system failure. This should
help by allowing time to write down the STOP code properly.
Right click on the My Computer icon on the Desktop and
select Properties, Advanced, Start-Up and Recovery, System
Failure and uncheck box before Automatically Restart.

Do not re-enable automatic restart on system failure until
you have resolved the problem. Check for variants of the
Stop Error message.

An alternative is to keep pressing the F8 key during
Start-Up and select option - Disable automatic restart on
system failure.

If you are using a wireless keyboard and the F8 key does not
work substitute a wired keyboard and mouse for this exercise
only.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England

this is the latest dump anaalysis to go with the event viewer


Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini122107-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is:
srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: c:\windows\i386
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86
compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Fri Dec 21 02:36:31.843 2007 (GMT-5)
System Uptime: 0 days 7:58:40.554
Loading Kernel Symbols
.................................................. .................................................. .......................................
Loading User Symbols
Loading unloaded module list
................
************************************************** *****************************
*
*
* Bugcheck Analysis
*
*
*
************************************************** *****************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 80550320, a467aae8, 0}



Probably caused by : win32k.sys ( win32k!HeavyFreePool+bb )

Followup: MachineOwner
---------

0: kd !analyze -v
************************************************** *****************************
*
*
* Bugcheck Analysis
*
*
*
************************************************** *****************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 80550320, The address that the exception occurred at
Arg3: a467aae8, Trap Frame
Arg4: 00000000

Debugging Details:
------------------




EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx"
referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
nt!ExFreePoolWithTag+471
80550320 813e80000000 cmp dword ptr [esi],80h

TRAP_FRAME: a467aae8 -- (.trap 0xffffffffa467aae8)
ErrCode = 00000000
eax=ffdf0004 ebx=89bb4b80 ecx=8055c600 edx=00000060 esi=00000024 edi=00000000
eip=80550320 esp=a467ab5c ebp=a467ab90 iopl=0 nv up ei pl nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010202
nt!ExFreePoolWithTag+0x471:
80550320 813e80000000 cmp dword ptr [esi],80h
ds:0023:00000024=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: hpqste08.exe

LAST_CONTROL_TRANSFER: from bf802a9b to 80550320

STACK_TEXT:
a467ab90 bf802a9b e3b89b20 88f876c8 a467abb8 nt!ExFreePoolWithTag+0x471
a467aba0 bf80e88f e3b89b20 bf9ab0e8 e3b89b20 win32k!HeavyFreePool+0xbb
a467abb8 bf838fac e3b89b20 e3b89b20 a467abe0 win32k!HMFreeObject+0xa0
a467abc8 bf838f72 e3b89b20 e3a82430 bc513f0c
win32k!DestroyEmptyCursorObject+0x1b
a467abe0 bf84ac19 e3a82430 00000002 a467abfc win32k!_DestroyCursor+0x105
a467abf0 bf84ac01 e3b89b20 a467ac14 bf8c09a6 win32k!DestroyUnlockedCursor+0xf
a467abfc bf8c09a6 bc5127e4 8905dde0 e3b3a820
win32k!HMDestroyUnlockedObject+0x1c
a467ac14 bf8209f9 00000000 88d5fda8 00000000
win32k!DestroyProcessesObjects+0x70
a467ac3c bf819e30 00000001 a467ac64 bf819ef4 win32k!xxxDestroyThreadInfo+0x22c
a467ac48 bf819ef4 88d5fda8 00000001 00000000 win32k!UserThreadCallout+0x4b
a467ac64 8056fc07 88d5fda8 00000001 88e3f968 win32k!W32pThreadCallout+0x3d
a467acf0 8058c841 40010004 a467ad4c 804e74b8 nt!PspExitThread+0x3cc
a467acfc 804e74b8 88e3f968 a467ad48 a467ad3c nt!PsExitSpecialApc+0x22
a467ad4c 804de263 00000001 00000000 a467ad64 nt!KiDeliverApc+0x1af
a467ad4c 7df7bd1b 00000001 00000000 a467ad64 nt!Kei386EoiHelper+0x3a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0012fd34 00000000 00000000 00000000 00000000 0x7df7bd1b


STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!HeavyFreePool+bb
bf802a9b 5d pop ebp

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: win32k!HeavyFreePool+bb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 45f013f6

FAILURE_BUCKET_ID: 0x8E_win32k!HeavyFreePool+bb

BUCKET_ID: 0x8E_win32k!HeavyFreePool+bb

Followup: MachineOwner
---------



"Dominiccoombe" wrote:

All,

I did verifer and chkdsk /r which ran for about 2 hours on my 250gb HDD

reinstalled the latest version of spysweeper.

Will see how it goes.

Dom

in meantime I will check out the malware

"Gerry" wrote:

Dominic

What Warning and Error Reports appear in Event Viewer since it's
removal? Can you please post copies.

If you have had a malware infestation one holds the door open to let
it's friends in.

Can you please post a copy of the latest Stop error report.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Dominiccoombe wrote:
Gerry,

SSFS0BB8.SYS - does not exist on the machine after the uninstall of
webroot.


I will follow your spyware suggestions after I do the verifier and
chkdsk /r

Dominic

"Gerry" wrote:

Dominic

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793989.aspx

http://aumha.org/a/stop.htm

SSFS0BB8.SYS -This file concerns me as I cannot ascertain what it is
but it has often cropped up in HijackThis files where the user is
seeking to remove malware.

Can you locate the file in Windows Explorer and examine it's
properties by right clicking on the file. Instructions on how to
Show hidden files are in the next paragraph.

Go to Start, Control Panel, Folder Options, View, Advanced Settings
and verify that the box before "Show hidden files and folders" is
checked and "Hide protected operating system files " is unchecked.
You may need to scroll down to see the second item. You should also
make certain that the box before "Hide extensions for known file
types" is not checked. Next in Windows Explorer make sure View,
Details is selected and then select View, Choose Details and check
before Name, Type, Total Size, and Free Space.


What are your anti-virus and anti-spyware arrangements?
http://www.elephantboycomputers.com/...moving_Malware

I do not think it is is worth pursuing other avenues of enquiry until
the situation regarding malware is clearer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
Gerry,

The last line of the minidump says
"Probably caused by : SSFS0BB8.SYS ( SSFS0BB8+2dd1 )"

Event Viewer
Date 12/18/07
Event Save Dump
Time 5:05:31
event id 1001

The computer has rebooted from a bugcheck. The bugcheck was:
0x0000007a (0x00000003, 0xc0000005, 0x0000005c, 0x00000000). A dump
was saved in: C:\WINDOWS\Minidump\Mini121807-01.dmp.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Does any of that help??

dominic

"Gerry" wrote:

Dominic

Something like this:

Stop 0x0000000E (0xc0000005, 0xB84B23E9, 0xB6A7894, 0xB5A786D0)

VETEFILE.SYS Address B84B23E9 Datestamp 468DE154

Examining dump files is a skilled art that few posting here are
able to undertake. Given your question I doubt you will be able to
deduce their meaning.

I suggest you also post copies of Reports from Event Viewer.

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot.
No Information Reports or Duplicates please. Indicate which also
appear in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the
meaning of the error, information regarding Event ID, Source and
Description are important.

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and
close Event Viewer.Now start your message (email) and do a paste
into the body of the message. Make sure this is the first paste
after exiting from Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dominiccoombe wrote:
Hi Gerry,

Thanks for your reply.

Yes I have backed up important files. do that every night but will
make an extra copy now.

i already have the automatic restart turned off.

I am not sure what info you want off the blue screen.

The last one I had said:
"a process / crucial thread to the system has unexpectedly exited
or stopped"

Can I find a please to look at the dumps? will they help me?

Dominic
"Gerry" wrote:

Dominic

Have you backed up important data files?

Please post a copy of the Stop Error Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click
on the My Computer icon on the Desktop and select Properties,
Advanced, Start-Up and Recovery, System Failure and uncheck box
before Automatically Restart.

Do not re-enable automatic restart on system failure until you
have resolved the problem. Check for variants of the Stop Error
message.

An alternative is to keep pressing the F8 key during Start-Up and
select option - Disable automatic restart on system failure.

If you are using a wireless keyboard and the F8 key does not work
substitute a wired keyboard and mouse for this exercise only.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
hi all,

my xp pro machine has progresses from crashing nearly every
program and having the odd unexplained reboot to now having blue
screen crashes.

I look at the blue screen but there is nothing that stands out
as a problem.

Usually blue screens are either drivers or hardware failure.

Could someone help me through this mess.

thanks

Dominic

Background information on Stop Error report:
http://msdn2.microsoft.com/en-us/library/ms794023.aspx

A kernel mode program generated an exception which the error handler
didn't catch. These are nearly always hardware compatibility issues
(which sometimes means a driver issue or a need for a BIOS upgrade).
http://aumha.org/a/stop.htm

Has there been any use of remote control software to maintain, update or
service this computer. Is the laptop used for work as well as pleasure?

What is your Windows XP CD as it is described on the face of the CD?

What is your computer make and model? How old is it?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Dominiccoombe wrote:
this is the latest dump anaalysis to go with the event viewer


Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini122107-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is:
srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: c:\windows\i386
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86
compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Fri Dec 21 02:36:31.843 2007 (GMT-5)
System Uptime: 0 days 7:58:40.554
Loading Kernel Symbols
.................................................. .................................................. ......................................
Loading User Symbols
Loading unloaded module list
...............
************************************************** *****************************
*
*
* Bugcheck Analysis
*
*
*
************************************************** *****************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 80550320, a467aae8, 0}



Probably caused by : win32k.sys ( win32k!HeavyFreePool+bb )

Followup: MachineOwner
---------

0: kd !analyze -v
************************************************** *****************************
*
*
* Bugcheck Analysis
*
*
*
************************************************** *****************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address
pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this
address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never
have hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 80550320, The address that the exception occurred at
Arg3: a467aae8, Trap Frame
Arg4: 00000000

Debugging Details:
------------------




EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx"
referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
nt!ExFreePoolWithTag+471
80550320 813e80000000 cmp dword ptr [esi],80h

TRAP_FRAME: a467aae8 -- (.trap 0xffffffffa467aae8)
ErrCode = 00000000
eax=ffdf0004 ebx=89bb4b80 ecx=8055c600 edx=00000060 esi=00000024
edi=00000000 eip=80550320 esp=a467ab5c ebp=a467ab90 iopl=0 nv
up ei pl nz na po nc cs=0008 ss=0010 ds=0023 es=0023 fs=0030
gs=0000 efl=00010202 nt!ExFreePoolWithTag+0x471:
80550320 813e80000000 cmp dword ptr [esi],80h
ds:0023:00000024=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: hpqste08.exe

LAST_CONTROL_TRANSFER: from bf802a9b to 80550320

STACK_TEXT:
a467ab90 bf802a9b e3b89b20 88f876c8 a467abb8
nt!ExFreePoolWithTag+0x471 a467aba0 bf80e88f e3b89b20 bf9ab0e8
e3b89b20 win32k!HeavyFreePool+0xbb a467abb8 bf838fac e3b89b20
e3b89b20 a467abe0 win32k!HMFreeObject+0xa0 a467abc8 bf838f72 e3b89b20
e3a82430 bc513f0c win32k!DestroyEmptyCursorObject+0x1b
a467abe0 bf84ac19 e3a82430 00000002 a467abfc
win32k!_DestroyCursor+0x105 a467abf0 bf84ac01 e3b89b20 a467ac14
bf8c09a6 win32k!DestroyUnlockedCursor+0xf a467abfc bf8c09a6 bc5127e4
8905dde0 e3b3a820 win32k!HMDestroyUnlockedObject+0x1c
a467ac14 bf8209f9 00000000 88d5fda8 00000000
win32k!DestroyProcessesObjects+0x70
a467ac3c bf819e30 00000001 a467ac64 bf819ef4
win32k!xxxDestroyThreadInfo+0x22c a467ac48 bf819ef4 88d5fda8 00000001
00000000 win32k!UserThreadCallout+0x4b a467ac64 8056fc07 88d5fda8
00000001 88e3f968 win32k!W32pThreadCallout+0x3d a467acf0 8058c841
40010004 a467ad4c 804e74b8 nt!PspExitThread+0x3cc
a467acfc 804e74b8 88e3f968 a467ad48 a467ad3c nt!PsExitSpecialApc+0x22
a467ad4c 804de263 00000001 00000000 a467ad64 nt!KiDeliverApc+0x1af
a467ad4c 7df7bd1b 00000001 00000000 a467ad64 nt!Kei386EoiHelper+0x3a
WARNING: Frame IP not in any known module. Following frames may be
wrong. 0012fd34 00000000 00000000 00000000 00000000 0x7df7bd1b


STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!HeavyFreePool+bb
bf802a9b 5d pop ebp

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: win32k!HeavyFreePool+bb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 45f013f6

FAILURE_BUCKET_ID: 0x8E_win32k!HeavyFreePool+bb

BUCKET_ID: 0x8E_win32k!HeavyFreePool+bb

Followup: MachineOwner
---------



"Dominiccoombe" wrote:

All,

I did verifer and chkdsk /r which ran for about 2 hours on my 250gb
HDD

reinstalled the latest version of spysweeper.

Will see how it goes.

Dom

in meantime I will check out the malware

"Gerry" wrote:

Dominic

What Warning and Error Reports appear in Event Viewer since it's
removal? Can you please post copies.

If you have had a malware infestation one holds the door open to let
it's friends in.

Can you please post a copy of the latest Stop error report.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Dominiccoombe wrote:
Gerry,

SSFS0BB8.SYS - does not exist on the machine after the uninstall of
webroot.


I will follow your spyware suggestions after I do the verifier and
chkdsk /r

Dominic

"Gerry" wrote:

Dominic

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793989.aspx

http://aumha.org/a/stop.htm

SSFS0BB8.SYS -This file concerns me as I cannot ascertain what
it is but it has often cropped up in HijackThis files where the
user is seeking to remove malware.

Can you locate the file in Windows Explorer and examine it's
properties by right clicking on the file. Instructions on how to
Show hidden files are in the next paragraph.

Go to Start, Control Panel, Folder Options, View, Advanced
Settings and verify that the box before "Show hidden files and
folders" is checked and "Hide protected operating system files "
is unchecked. You may need to scroll down to see the second item.
You should also make certain that the box before "Hide extensions
for known file types" is not checked. Next in Windows Explorer
make sure View, Details is selected and then select View, Choose
Details and check before Name, Type, Total Size, and Free Space.


What are your anti-virus and anti-spyware arrangements?
http://www.elephantboycomputers.com/...moving_Malware

I do not think it is is worth pursuing other avenues of enquiry
until the situation regarding malware is clearer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
Gerry,

The last line of the minidump says
"Probably caused by : SSFS0BB8.SYS ( SSFS0BB8+2dd1 )"

Event Viewer
Date 12/18/07
Event Save Dump
Time 5:05:31
event id 1001

The computer has rebooted from a bugcheck. The bugcheck was:
0x0000007a (0x00000003, 0xc0000005, 0x0000005c, 0x00000000). A
dump was saved in: C:\WINDOWS\Minidump\Mini121807-01.dmp.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Does any of that help??

dominic

"Gerry" wrote:

Dominic

Something like this:

Stop 0x0000000E (0xc0000005, 0xB84B23E9, 0xB6A7894, 0xB5A786D0)

VETEFILE.SYS Address B84B23E9 Datestamp 468DE154

Examining dump files is a skilled art that few posting here are
able to undertake. Given your question I doubt you will be able
to deduce their meaning.

I suggest you also post copies of Reports from Event Viewer.

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last
boot. No Information Reports or Duplicates please. Indicate
which also appear in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the
meaning of the error, information regarding Event ID, Source and
Description are important.

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and
close Event Viewer.Now start your message (email) and do a paste
into the body of the message. Make sure this is the first paste
after exiting from Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dominiccoombe wrote:
Hi Gerry,

Thanks for your reply.

Yes I have backed up important files. do that every night but
will make an extra copy now.

i already have the automatic restart turned off.

I am not sure what info you want off the blue screen.

The last one I had said:
"a process / crucial thread to the system has unexpectedly
exited or stopped"

Can I find a please to look at the dumps? will they help me?

Dominic
"Gerry" wrote:

Dominic

Have you backed up important data files?

Please post a copy of the Stop Error Report.

Disable automatic restart on system failure. This should
help by allowing time to write down the STOP code properly.
Right click on the My Computer icon on the Desktop and select
Properties, Advanced, Start-Up and Recovery, System Failure
and uncheck box before Automatically Restart.

Do not re-enable automatic restart on system failure until you
have resolved the problem. Check for variants of the Stop
Error message.

An alternative is to keep pressing the F8 key during Start-Up
and select option - Disable automatic restart on system
failure.

If you are using a wireless keyboard and the F8 key does not
work substitute a wired keyboard and mouse for this exercise
only.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
hi all,

my xp pro machine has progresses from crashing nearly every
program and having the odd unexplained reboot to now having
blue screen crashes.

I look at the blue screen but there is nothing that stands
out as a problem.

Usually blue screens are either drivers or hardware failure.

Could someone help me through this mess.

thanks

Dominic

Gerry,

my machine is a custom built.

asus p5n32-sli se deluxe mobo
Kingston 2 * 1GB ram
WD SATA 250GB HDD
Intel core 2 duo E6600
XFX geforce 6800gt

My windows XP Pro cd is part of the MS Action pack.

This machine is a desktop used at home for mostly office applications.

It is about 1 1/2 years old.



"Gerry" wrote:

Background information on Stop Error report:
http://msdn2.microsoft.com/en-us/library/ms794023.aspx

A kernel mode program generated an exception which the error handler
didn't catch. These are nearly always hardware compatibility issues
(which sometimes means a driver issue or a need for a BIOS upgrade).
http://aumha.org/a/stop.htm

Has there been any use of remote control software to maintain, update or
service this computer. Is the laptop used for work as well as pleasure?

What is your Windows XP CD as it is described on the face of the CD?

What is your computer make and model? How old is it?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Dominiccoombe wrote:
this is the latest dump anaalysis to go with the event viewer


Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini122107-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is:
srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: c:\windows\i386
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86
compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Fri Dec 21 02:36:31.843 2007 (GMT-5)
System Uptime: 0 days 7:58:40.554
Loading Kernel Symbols
.................................................. .................................................. ......................................
Loading User Symbols
Loading unloaded module list
...............
************************************************** *****************************
*
*
* Bugcheck Analysis
*
*
*
************************************************** *****************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 80550320, a467aae8, 0}



Probably caused by : win32k.sys ( win32k!HeavyFreePool+bb )

Followup: MachineOwner
---------

0: kd !analyze -v
************************************************** *****************************
*
*
* Bugcheck Analysis
*
*
*
************************************************** *****************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address
pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this
address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never
have hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 80550320, The address that the exception occurred at
Arg3: a467aae8, Trap Frame
Arg4: 00000000

Debugging Details:
------------------




EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx"
referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
nt!ExFreePoolWithTag+471
80550320 813e80000000 cmp dword ptr [esi],80h

TRAP_FRAME: a467aae8 -- (.trap 0xffffffffa467aae8)
ErrCode = 00000000
eax=ffdf0004 ebx=89bb4b80 ecx=8055c600 edx=00000060 esi=00000024
edi=00000000 eip=80550320 esp=a467ab5c ebp=a467ab90 iopl=0 nv
up ei pl nz na po nc cs=0008 ss=0010 ds=0023 es=0023 fs=0030
gs=0000 efl=00010202 nt!ExFreePoolWithTag+0x471:
80550320 813e80000000 cmp dword ptr [esi],80h
ds:0023:00000024=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: hpqste08.exe

LAST_CONTROL_TRANSFER: from bf802a9b to 80550320

STACK_TEXT:
a467ab90 bf802a9b e3b89b20 88f876c8 a467abb8
nt!ExFreePoolWithTag+0x471 a467aba0 bf80e88f e3b89b20 bf9ab0e8
e3b89b20 win32k!HeavyFreePool+0xbb a467abb8 bf838fac e3b89b20
e3b89b20 a467abe0 win32k!HMFreeObject+0xa0 a467abc8 bf838f72 e3b89b20
e3a82430 bc513f0c win32k!DestroyEmptyCursorObject+0x1b
a467abe0 bf84ac19 e3a82430 00000002 a467abfc
win32k!_DestroyCursor+0x105 a467abf0 bf84ac01 e3b89b20 a467ac14
bf8c09a6 win32k!DestroyUnlockedCursor+0xf a467abfc bf8c09a6 bc5127e4
8905dde0 e3b3a820 win32k!HMDestroyUnlockedObject+0x1c
a467ac14 bf8209f9 00000000 88d5fda8 00000000
win32k!DestroyProcessesObjects+0x70
a467ac3c bf819e30 00000001 a467ac64 bf819ef4
win32k!xxxDestroyThreadInfo+0x22c a467ac48 bf819ef4 88d5fda8 00000001
00000000 win32k!UserThreadCallout+0x4b a467ac64 8056fc07 88d5fda8
00000001 88e3f968 win32k!W32pThreadCallout+0x3d a467acf0 8058c841
40010004 a467ad4c 804e74b8 nt!PspExitThread+0x3cc
a467acfc 804e74b8 88e3f968 a467ad48 a467ad3c nt!PsExitSpecialApc+0x22
a467ad4c 804de263 00000001 00000000 a467ad64 nt!KiDeliverApc+0x1af
a467ad4c 7df7bd1b 00000001 00000000 a467ad64 nt!Kei386EoiHelper+0x3a
WARNING: Frame IP not in any known module. Following frames may be
wrong. 0012fd34 00000000 00000000 00000000 00000000 0x7df7bd1b


STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!HeavyFreePool+bb
bf802a9b 5d pop ebp

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: win32k!HeavyFreePool+bb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 45f013f6

FAILURE_BUCKET_ID: 0x8E_win32k!HeavyFreePool+bb

BUCKET_ID: 0x8E_win32k!HeavyFreePool+bb

Followup: MachineOwner
---------



"Dominiccoombe" wrote:

All,

I did verifer and chkdsk /r which ran for about 2 hours on my 250gb
HDD

reinstalled the latest version of spysweeper.

Will see how it goes.

Dom

in meantime I will check out the malware

"Gerry" wrote:

Dominic

What Warning and Error Reports appear in Event Viewer since it's
removal? Can you please post copies.

If you have had a malware infestation one holds the door open to let
it's friends in.

Can you please post a copy of the latest Stop error report.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Dominiccoombe wrote:
Gerry,

SSFS0BB8.SYS - does not exist on the machine after the uninstall of
webroot.


I will follow your spyware suggestions after I do the verifier and
chkdsk /r

Dominic

"Gerry" wrote:

Dominic

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793989.aspx

http://aumha.org/a/stop.htm

SSFS0BB8.SYS -This file concerns me as I cannot ascertain what
it is but it has often cropped up in HijackThis files where the
user is seeking to remove malware.

Can you locate the file in Windows Explorer and examine it's
properties by right clicking on the file. Instructions on how to
Show hidden files are in the next paragraph.

Go to Start, Control Panel, Folder Options, View, Advanced
Settings and verify that the box before "Show hidden files and
folders" is checked and "Hide protected operating system files "
is unchecked. You may need to scroll down to see the second item.
You should also make certain that the box before "Hide extensions
for known file types" is not checked. Next in Windows Explorer
make sure View, Details is selected and then select View, Choose
Details and check before Name, Type, Total Size, and Free Space.


What are your anti-virus and anti-spyware arrangements?
http://www.elephantboycomputers.com/...moving_Malware

I do not think it is is worth pursuing other avenues of enquiry
until the situation regarding malware is clearer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
Gerry,

The last line of the minidump says
"Probably caused by : SSFS0BB8.SYS ( SSFS0BB8+2dd1 )"

Event Viewer
Date 12/18/07
Event Save Dump
Time 5:05:31
event id 1001

Gerry,

the machine is about 1 1/2 years old.
it is custom built.
this is a desktop mostly used for browsing, ms office, and outlook and ms
money.

parts include

asus p5n32-sle se deluxe mobo
Kingston 2 * 1GB ram 5-5-5-15
WD SATA 3gb 250GB
xfx geforce 6800gt
Intel core duo E6600 cpu


Yes I did have some remore control software on the machine for a short time.
it was logmein

my xp cd is xp pro from the microsoft action pack.


"Gerry" wrote:

Background information on Stop Error report:
http://msdn2.microsoft.com/en-us/library/ms794023.aspx

A kernel mode program generated an exception which the error handler
didn't catch. These are nearly always hardware compatibility issues
(which sometimes means a driver issue or a need for a BIOS upgrade).
http://aumha.org/a/stop.htm

Has there been any use of remote control software to maintain, update or
service this computer. Is the laptop used for work as well as pleasure?

What is your Windows XP CD as it is described on the face of the CD?

What is your computer make and model? How old is it?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Dominiccoombe wrote:
this is the latest dump anaalysis to go with the event viewer


Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini122107-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is:
srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: c:\windows\i386
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86
compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Fri Dec 21 02:36:31.843 2007 (GMT-5)
System Uptime: 0 days 7:58:40.554
Loading Kernel Symbols
.................................................. .................................................. ......................................
Loading User Symbols
Loading unloaded module list
...............
************************************************** *****************************
*
*
* Bugcheck Analysis
*
*
*
************************************************** *****************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 80550320, a467aae8, 0}



Probably caused by : win32k.sys ( win32k!HeavyFreePool+bb )

Followup: MachineOwner
---------

0: kd !analyze -v
************************************************** *****************************
*
*
* Bugcheck Analysis
*
*
*
************************************************** *****************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address
pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this
address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never
have hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 80550320, The address that the exception occurred at
Arg3: a467aae8, Trap Frame
Arg4: 00000000

Debugging Details:
------------------




EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx"
referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
nt!ExFreePoolWithTag+471
80550320 813e80000000 cmp dword ptr [esi],80h

TRAP_FRAME: a467aae8 -- (.trap 0xffffffffa467aae8)
ErrCode = 00000000
eax=ffdf0004 ebx=89bb4b80 ecx=8055c600 edx=00000060 esi=00000024
edi=00000000 eip=80550320 esp=a467ab5c ebp=a467ab90 iopl=0 nv
up ei pl nz na po nc cs=0008 ss=0010 ds=0023 es=0023 fs=0030
gs=0000 efl=00010202 nt!ExFreePoolWithTag+0x471:
80550320 813e80000000 cmp dword ptr [esi],80h
ds:0023:00000024=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: hpqste08.exe

LAST_CONTROL_TRANSFER: from bf802a9b to 80550320

STACK_TEXT:
a467ab90 bf802a9b e3b89b20 88f876c8 a467abb8
nt!ExFreePoolWithTag+0x471 a467aba0 bf80e88f e3b89b20 bf9ab0e8
e3b89b20 win32k!HeavyFreePool+0xbb a467abb8 bf838fac e3b89b20
e3b89b20 a467abe0 win32k!HMFreeObject+0xa0 a467abc8 bf838f72 e3b89b20
e3a82430 bc513f0c win32k!DestroyEmptyCursorObject+0x1b
a467abe0 bf84ac19 e3a82430 00000002 a467abfc
win32k!_DestroyCursor+0x105 a467abf0 bf84ac01 e3b89b20 a467ac14
bf8c09a6 win32k!DestroyUnlockedCursor+0xf a467abfc bf8c09a6 bc5127e4
8905dde0 e3b3a820 win32k!HMDestroyUnlockedObject+0x1c
a467ac14 bf8209f9 00000000 88d5fda8 00000000
win32k!DestroyProcessesObjects+0x70
a467ac3c bf819e30 00000001 a467ac64 bf819ef4
win32k!xxxDestroyThreadInfo+0x22c a467ac48 bf819ef4 88d5fda8 00000001
00000000 win32k!UserThreadCallout+0x4b a467ac64 8056fc07 88d5fda8
00000001 88e3f968 win32k!W32pThreadCallout+0x3d a467acf0 8058c841
40010004 a467ad4c 804e74b8 nt!PspExitThread+0x3cc
a467acfc 804e74b8 88e3f968 a467ad48 a467ad3c nt!PsExitSpecialApc+0x22
a467ad4c 804de263 00000001 00000000 a467ad64 nt!KiDeliverApc+0x1af
a467ad4c 7df7bd1b 00000001 00000000 a467ad64 nt!Kei386EoiHelper+0x3a
WARNING: Frame IP not in any known module. Following frames may be
wrong. 0012fd34 00000000 00000000 00000000 00000000 0x7df7bd1b


STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!HeavyFreePool+bb
bf802a9b 5d pop ebp

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: win32k!HeavyFreePool+bb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 45f013f6

FAILURE_BUCKET_ID: 0x8E_win32k!HeavyFreePool+bb

BUCKET_ID: 0x8E_win32k!HeavyFreePool+bb

Followup: MachineOwner
---------



"Dominiccoombe" wrote:

All,

I did verifer and chkdsk /r which ran for about 2 hours on my 250gb
HDD

reinstalled the latest version of spysweeper.

Will see how it goes.

Dom

in meantime I will check out the malware

"Gerry" wrote:

Dominic

What Warning and Error Reports appear in Event Viewer since it's
removal? Can you please post copies.

If you have had a malware infestation one holds the door open to let
it's friends in.

Can you please post a copy of the latest Stop error report.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Dominiccoombe wrote:
Gerry,

SSFS0BB8.SYS - does not exist on the machine after the uninstall of
webroot.


I will follow your spyware suggestions after I do the verifier and
chkdsk /r

Dominic

"Gerry" wrote:

Dominic

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793989.aspx

http://aumha.org/a/stop.htm

SSFS0BB8.SYS -This file concerns me as I cannot ascertain what
it is but it has often cropped up in HijackThis files where the
user is seeking to remove malware.

Can you locate the file in Windows Explorer and examine it's
properties by right clicking on the file. Instructions on how to
Show hidden files are in the next paragraph.

Go to Start, Control Panel, Folder Options, View, Advanced
Settings and verify that the box before "Show hidden files and
folders" is checked and "Hide protected operating system files "
is unchecked. You may need to scroll down to see the second item.
You should also make certain that the box before "Hide extensions
for known file types" is not checked. Next in Windows Explorer
make sure View, Details is selected and then select View, Choose
Details and check before Name, Type, Total Size, and Free Space.


What are your anti-virus and anti-spyware arrangements?
http://www.elephantboycomputers.com/...moving_Malware

I do not think it is is worth pursuing other avenues of enquiry
until the situation regarding malware is clearer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
Gerry,

The last line of the minidump says
"Probably caused by : SSFS0BB8.SYS ( SSFS0BB8+2dd1 )"

Event Viewer
Date 12/18/07
Event Save Dump
Time 5:05:31
event id 1001

"Dominiccoombe" wrote:

this is the latest dump anaalysis to go with the event viewer


Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini122107-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is:
srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: c:\windows\i386
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86
compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Fri Dec 21 02:36:31.843 2007 (GMT-5)
System Uptime: 0 days 7:58:40.554
Loading Kernel Symbols
.................................................. .................................................. ......................................
Loading User Symbols
Loading unloaded module list
...............
************************************************** *****************************
*
*
* Bugcheck Analysis
*
*
*
************************************************** *****************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 80550320, a467aae8, 0}



Probably caused by : win32k.sys ( win32k!HeavyFreePool+bb )

Followup: MachineOwner
---------

0: kd !analyze -v
************************************************** *****************************
*
*
* Bugcheck Analysis
*
*
*
************************************************** *****************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 80550320, The address that the exception occurred at
Arg3: a467aae8, Trap Frame
Arg4: 00000000

Debugging Details:
------------------




EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx"
referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
nt!ExFreePoolWithTag+471
80550320 813e80000000 cmp dword ptr [esi],80h

TRAP_FRAME: a467aae8 -- (.trap 0xffffffffa467aae8)
ErrCode = 00000000
eax=ffdf0004 ebx=89bb4b80 ecx=8055c600 edx=00000060 esi=00000024 edi=00000000
eip=80550320 esp=a467ab5c ebp=a467ab90 iopl=0 nv up ei pl nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010202
nt!ExFreePoolWithTag+0x471:
80550320 813e80000000 cmp dword ptr [esi],80h
ds:0023:00000024=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: hpqste08.exe

LAST_CONTROL_TRANSFER: from bf802a9b to 80550320

STACK_TEXT:
a467ab90 bf802a9b e3b89b20 88f876c8 a467abb8 nt!ExFreePoolWithTag+0x471
a467aba0 bf80e88f e3b89b20 bf9ab0e8 e3b89b20 win32k!HeavyFreePool+0xbb
a467abb8 bf838fac e3b89b20 e3b89b20 a467abe0 win32k!HMFreeObject+0xa0
a467abc8 bf838f72 e3b89b20 e3a82430 bc513f0c
win32k!DestroyEmptyCursorObject+0x1b
a467abe0 bf84ac19 e3a82430 00000002 a467abfc win32k!_DestroyCursor+0x105
a467abf0 bf84ac01 e3b89b20 a467ac14 bf8c09a6 win32k!DestroyUnlockedCursor+0xf
a467abfc bf8c09a6 bc5127e4 8905dde0 e3b3a820
win32k!HMDestroyUnlockedObject+0x1c
a467ac14 bf8209f9 00000000 88d5fda8 00000000
win32k!DestroyProcessesObjects+0x70
a467ac3c bf819e30 00000001 a467ac64 bf819ef4 win32k!xxxDestroyThreadInfo+0x22c
a467ac48 bf819ef4 88d5fda8 00000001 00000000 win32k!UserThreadCallout+0x4b
a467ac64 8056fc07 88d5fda8 00000001 88e3f968 win32k!W32pThreadCallout+0x3d
a467acf0 8058c841 40010004 a467ad4c 804e74b8 nt!PspExitThread+0x3cc
a467acfc 804e74b8 88e3f968 a467ad48 a467ad3c nt!PsExitSpecialApc+0x22
a467ad4c 804de263 00000001 00000000 a467ad64 nt!KiDeliverApc+0x1af
a467ad4c 7df7bd1b 00000001 00000000 a467ad64 nt!Kei386EoiHelper+0x3a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0012fd34 00000000 00000000 00000000 00000000 0x7df7bd1b


STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!HeavyFreePool+bb
bf802a9b 5d pop ebp

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: win32k!HeavyFreePool+bb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 45f013f6

FAILURE_BUCKET_ID: 0x8E_win32k!HeavyFreePool+bb

BUCKET_ID: 0x8E_win32k!HeavyFreePool+bb

Followup: MachineOwner
---------



"Dominiccoombe" wrote:

All,

I did verifer and chkdsk /r which ran for about 2 hours on my 250gb HDD

reinstalled the latest version of spysweeper.

Will see how it goes.

Dom

in meantime I will check out the malware

"Gerry" wrote:

Dominic

What Warning and Error Reports appear in Event Viewer since it's
removal? Can you please post copies.

If you have had a malware infestation one holds the door open to let
it's friends in.

Can you please post a copy of the latest Stop error report.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Uninstall your HP Printer and then run a check on your RAM and on the HDD.
Run Disk Clean up and Defrag in Safe Mode, try to monitor the Event Viewer
for error and check other Devices in the Device Manager for Conflict or
Malfunctioning.
If all goes okay without errors then the Printer driver was corrupt/damaged
and causing the issue to arise and you need to download the latest driver
for it from HP site.
This can happen if the system overheated or a Bad RAM, Motherboard going
Nuts or a BIOS outdated.
HTH.
nass
----
http://www.nasstec.co.uk

Dominic

I would try Start, Run, type "sfc /scannow" without quotes
and hit Enter.

Description of Windows XP and Windows Server 2003 System
File Checker (Sfc.exe)
http://support.microsoft.com/default...b;en-us;310747

You will need your CD.

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

I am wondering whether you left behind a bit og logmein when you
uninstalled?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
Gerry,

the machine is about 1 1/2 years old.
it is custom built.
this is a desktop mostly used for browsing, ms office, and outlook
and ms money.

parts include

asus p5n32-sle se deluxe mobo
Kingston 2 * 1GB ram 5-5-5-15
WD SATA 3gb 250GB
xfx geforce 6800gt
Intel core duo E6600 cpu


Yes I did have some remore control software on the machine for a
short time. it was logmein

my xp cd is xp pro from the microsoft action pack.


"Gerry" wrote:

Background information on Stop Error report:
http://msdn2.microsoft.com/en-us/library/ms794023.aspx

A kernel mode program generated an exception which the error handler
didn't catch. These are nearly always hardware compatibility issues
(which sometimes means a driver issue or a need for a BIOS upgrade).
http://aumha.org/a/stop.htm

Has there been any use of remote control software to maintain,
update or service this computer. Is the laptop used for work as well
as pleasure?

What is your Windows XP CD as it is described on the face of the CD?

What is your computer make and model? How old is it?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Dominiccoombe wrote:
this is the latest dump anaalysis to go with the event viewer


Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini122107-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is:
srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: c:\windows\i386
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free
x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Fri Dec 21 02:36:31.843 2007 (GMT-5)
System Uptime: 0 days 7:58:40.554
Loading Kernel Symbols
.................................................. .................................................. ......................................
Loading User Symbols
Loading unloaded module list
...............
************************************************** *****************************
*
*
* Bugcheck Analysis
*
*
*
************************************************** *****************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 80550320, a467aae8, 0}



Probably caused by : win32k.sys ( win32k!HeavyFreePool+bb )

Followup: MachineOwner
---------

0: kd !analyze -v
************************************************** *****************************
*
*
* Bugcheck Analysis
*
*
*
************************************************** *****************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address
pinpoints
the driver/function that caused the problem. Always note this
address as well as the link date of the driver/image that contains
this address.
Some common problems are exception code 0x80000003. This means a
hard coded breakpoint or assertion was hit, but this system was
booted /NODEBUG. This is not supposed to happen as developers
should never have hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint
is happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 80550320, The address that the exception occurred at
Arg3: a467aae8, Trap Frame
Arg4: 00000000

Debugging Details:
------------------




EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx"
referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
nt!ExFreePoolWithTag+471
80550320 813e80000000 cmp dword ptr [esi],80h

TRAP_FRAME: a467aae8 -- (.trap 0xffffffffa467aae8)
ErrCode = 00000000
eax=ffdf0004 ebx=89bb4b80 ecx=8055c600 edx=00000060 esi=00000024
edi=00000000 eip=80550320 esp=a467ab5c ebp=a467ab90 iopl=0
nv up ei pl nz na po nc cs=0008 ss=0010 ds=0023 es=0023 fs=0030
gs=0000 efl=00010202 nt!ExFreePoolWithTag+0x471:
80550320 813e80000000 cmp dword ptr [esi],80h
ds:0023:00000024=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: hpqste08.exe

LAST_CONTROL_TRANSFER: from bf802a9b to 80550320

STACK_TEXT:
a467ab90 bf802a9b e3b89b20 88f876c8 a467abb8
nt!ExFreePoolWithTag+0x471 a467aba0 bf80e88f e3b89b20 bf9ab0e8
e3b89b20 win32k!HeavyFreePool+0xbb a467abb8 bf838fac e3b89b20
e3b89b20 a467abe0 win32k!HMFreeObject+0xa0 a467abc8 bf838f72
e3b89b20 e3a82430 bc513f0c win32k!DestroyEmptyCursorObject+0x1b
a467abe0 bf84ac19 e3a82430 00000002 a467abfc
win32k!_DestroyCursor+0x105 a467abf0 bf84ac01 e3b89b20 a467ac14
bf8c09a6 win32k!DestroyUnlockedCursor+0xf a467abfc bf8c09a6 bc5127e4
8905dde0 e3b3a820 win32k!HMDestroyUnlockedObject+0x1c
a467ac14 bf8209f9 00000000 88d5fda8 00000000
win32k!DestroyProcessesObjects+0x70
a467ac3c bf819e30 00000001 a467ac64 bf819ef4
win32k!xxxDestroyThreadInfo+0x22c a467ac48 bf819ef4 88d5fda8
00000001 00000000 win32k!UserThreadCallout+0x4b a467ac64 8056fc07
88d5fda8 00000001 88e3f968 win32k!W32pThreadCallout+0x3d a467acf0
8058c841 40010004 a467ad4c 804e74b8 nt!PspExitThread+0x3cc
a467acfc 804e74b8 88e3f968 a467ad48 a467ad3c
nt!PsExitSpecialApc+0x22 a467ad4c 804de263 00000001 00000000
a467ad64 nt!KiDeliverApc+0x1af a467ad4c 7df7bd1b 00000001 00000000
a467ad64 nt!Kei386EoiHelper+0x3a WARNING: Frame IP not in any known
module. Following frames may be wrong. 0012fd34 00000000 00000000
00000000 00000000 0x7df7bd1b


STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!HeavyFreePool+bb
bf802a9b 5d pop ebp

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: win32k!HeavyFreePool+bb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 45f013f6

FAILURE_BUCKET_ID: 0x8E_win32k!HeavyFreePool+bb

BUCKET_ID: 0x8E_win32k!HeavyFreePool+bb

Followup: MachineOwner
---------



"Dominiccoombe" wrote:

All,

I did verifer and chkdsk /r which ran for about 2 hours on my 250gb
HDD

reinstalled the latest version of spysweeper.

Will see how it goes.

Dom

in meantime I will check out the malware

"Gerry" wrote:

Dominic

What Warning and Error Reports appear in Event Viewer since it's
removal? Can you please post copies.

If you have had a malware infestation one holds the door open to
let it's friends in.

Can you please post a copy of the latest Stop error report.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Dominiccoombe wrote:
Gerry,

SSFS0BB8.SYS - does not exist on the machine after the uninstall
of webroot.


I will follow your spyware suggestions after I do the verifier
and chkdsk /r

Dominic

"Gerry" wrote:

Dominic

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793989.aspx

http://aumha.org/a/stop.htm

SSFS0BB8.SYS -This file concerns me as I cannot ascertain what
it is but it has often cropped up in HijackThis files where the
user is seeking to remove malware.

Can you locate the file in Windows Explorer and examine it's
properties by right clicking on the file. Instructions on how to
Show hidden files are in the next paragraph.

Go to Start, Control Panel, Folder Options, View, Advanced
Settings and verify that the box before "Show hidden files and
folders" is checked and "Hide protected operating system files "
is unchecked. You may need to scroll down to see the second
item. You should also make certain that the box before "Hide
extensions for known file types" is not checked. Next in
Windows Explorer make sure View, Details is selected and then
select View, Choose Details and check before Name, Type, Total
Size, and Free Space.


What are your anti-virus and anti-spyware arrangements?
http://www.elephantboycomputers.com/...moving_Malware

I do not think it is is worth pursuing other avenues of enquiry
until the situation regarding malware is clearer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
Gerry,

The last line of the minidump says
"Probably caused by : SSFS0BB8.SYS ( SSFS0BB8+2dd1 )"

Event Viewer
Date 12/18/07
Event Save Dump
Time 5:05:31
event id 1001

Nass

That reference is to a Digital Imager i.e, scanner not a printer,
although it could be an All in One.


--
Yours sincerely,

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

G.C.J. Cornell
Financial Controller
Twojays Enterprises Ltd

Direct line 01299 824508 Fax 01299 822760

~~~~~~~~~~~~~~~~~~~~~~~~

nass wrote:
"Dominiccoombe" wrote:

this is the latest dump anaalysis to go with the event viewer


Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini122107-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is:
srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: c:\windows\i386
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86
compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Fri Dec 21 02:36:31.843 2007 (GMT-5)
System Uptime: 0 days 7:58:40.554
Loading Kernel Symbols
.................................................. .................................................. ......................................
Loading User Symbols
Loading unloaded module list
...............
************************************************** *****************************
*
*
* Bugcheck Analysis
*
*
*
************************************************** *****************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 80550320, a467aae8, 0}



Probably caused by : win32k.sys ( win32k!HeavyFreePool+bb )

Followup: MachineOwner
---------

0: kd !analyze -v
************************************************** *****************************
*
*
* Bugcheck Analysis
*
*
*
************************************************** *****************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address
pinpoints
the driver/function that caused the problem. Always note this
address
as well as the link date of the driver/image that contains this
address.
Some common problems are exception code 0x80000003. This means a
hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never
have hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 80550320, The address that the exception occurred at
Arg3: a467aae8, Trap Frame
Arg4: 00000000

Debugging Details:
------------------




EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx"
referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
nt!ExFreePoolWithTag+471
80550320 813e80000000 cmp dword ptr [esi],80h

TRAP_FRAME: a467aae8 -- (.trap 0xffffffffa467aae8)
ErrCode = 00000000
eax=ffdf0004 ebx=89bb4b80 ecx=8055c600 edx=00000060 esi=00000024
edi=00000000 eip=80550320 esp=a467ab5c ebp=a467ab90 iopl=0
nv up ei pl nz na po nc cs=0008 ss=0010 ds=0023 es=0023 fs=0030
gs=0000 efl=00010202 nt!ExFreePoolWithTag+0x471:
80550320 813e80000000 cmp dword ptr [esi],80h
ds:0023:00000024=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: hpqste08.exe

LAST_CONTROL_TRANSFER: from bf802a9b to 80550320

STACK_TEXT:
a467ab90 bf802a9b e3b89b20 88f876c8 a467abb8
nt!ExFreePoolWithTag+0x471 a467aba0 bf80e88f e3b89b20 bf9ab0e8
e3b89b20 win32k!HeavyFreePool+0xbb a467abb8 bf838fac e3b89b20
e3b89b20 a467abe0 win32k!HMFreeObject+0xa0 a467abc8 bf838f72
e3b89b20 e3a82430 bc513f0c win32k!DestroyEmptyCursorObject+0x1b
a467abe0 bf84ac19 e3a82430 00000002 a467abfc
win32k!_DestroyCursor+0x105 a467abf0 bf84ac01 e3b89b20 a467ac14
bf8c09a6 win32k!DestroyUnlockedCursor+0xf a467abfc bf8c09a6 bc5127e4
8905dde0 e3b3a820 win32k!HMDestroyUnlockedObject+0x1c
a467ac14 bf8209f9 00000000 88d5fda8 00000000
win32k!DestroyProcessesObjects+0x70
a467ac3c bf819e30 00000001 a467ac64 bf819ef4
win32k!xxxDestroyThreadInfo+0x22c a467ac48 bf819ef4 88d5fda8
00000001 00000000 win32k!UserThreadCallout+0x4b a467ac64 8056fc07
88d5fda8 00000001 88e3f968 win32k!W32pThreadCallout+0x3d a467acf0
8058c841 40010004 a467ad4c 804e74b8 nt!PspExitThread+0x3cc
a467acfc 804e74b8 88e3f968 a467ad48 a467ad3c nt!PsExitSpecialApc+0x22
a467ad4c 804de263 00000001 00000000 a467ad64 nt!KiDeliverApc+0x1af
a467ad4c 7df7bd1b 00000001 00000000 a467ad64 nt!Kei386EoiHelper+0x3a
WARNING: Frame IP not in any known module. Following frames may be
wrong. 0012fd34 00000000 00000000 00000000 00000000 0x7df7bd1b


STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!HeavyFreePool+bb
bf802a9b 5d pop ebp

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: win32k!HeavyFreePool+bb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 45f013f6

FAILURE_BUCKET_ID: 0x8E_win32k!HeavyFreePool+bb

BUCKET_ID: 0x8E_win32k!HeavyFreePool+bb

Followup: MachineOwner
---------



"Dominiccoombe" wrote:

All,

I did verifer and chkdsk /r which ran for about 2 hours on my 250gb
HDD

reinstalled the latest version of spysweeper.

Will see how it goes.

Dom

in meantime I will check out the malware

"Gerry" wrote:

Dominic

What Warning and Error Reports appear in Event Viewer since it's
removal? Can you please post copies.

If you have had a malware infestation one holds the door open to
let it's friends in.

Can you please post a copy of the latest Stop error report.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Uninstall your HP Printer and then run a check on your RAM and on the
HDD. Run Disk Clean up and Defrag in Safe Mode, try to monitor the
Event Viewer for error and check other Devices in the Device Manager
for Conflict or Malfunctioning.
If all goes okay without errors then the Printer driver was
corrupt/damaged and causing the issue to arise and you need to
download the latest driver for it from HP site.
This can happen if the system overheated or a Bad RAM, Motherboard
going Nuts or a BIOS outdated.
HTH.
nass
----
http://www.nasstec.co.uk

"Gerry" wrote:

Nass

That reference is to a Digital Imager i.e, scanner not a printer,
although it could be an All in One.


--
Yours sincerely,

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

G.C.J. Cornell
Financial Controller
Twojays Enterprises Ltd

Direct line 01299 824508 Fax 01299 822760

~~~~~~~~~~~~~~~~~~~~~~~~


Hi Gerry,
Yes, it is for HP Digital Imaging, and it could be ALL-In-One HP Printer as
you mentioned, located he
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
The OP need to take OFF from the Start Up List or uninstall and Reinstall it.
HTH and Happy Xmas.
nass
----
http://www.nasstec.co.uk

Hi all,

Last post before xmas.

I uninstalled everything to do with the printer which is an HP.

I left the machine run for over a day and everything work fine.

I downloaded the plain printer driver fom HP again and reinstalled. am now
waiting and hoping.

Hopefully this was the problem.

Will keep you posted

Happy Christmas and thanks for all the help so far.

Dominic Coombe

"nass" wrote:



"Gerry" wrote:

Nass

That reference is to a Digital Imager i.e, scanner not a printer,
although it could be an All in One.


--
Yours sincerely,

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

G.C.J. Cornell
Financial Controller
Twojays Enterprises Ltd

Direct line 01299 824508 Fax 01299 822760

~~~~~~~~~~~~~~~~~~~~~~~~


Hi Gerry,
Yes, it is for HP Digital Imaging, and it could be ALL-In-One HP Printer as
you mentioned, located he
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
The OP need to take OFF from the Start Up List or uninstall and Reinstall it.
HTH and Happy Xmas.
nass
----
http://www.nasstec.co.uk

Dominic

Good luck and enjoy your Christmas.


--
Regards.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
Hi all,

Last post before xmas.

I uninstalled everything to do with the printer which is an HP.

I left the machine run for over a day and everything work fine.

I downloaded the plain printer driver fom HP again and reinstalled.
am now waiting and hoping.

Hopefully this was the problem.

Will keep you posted

Happy Christmas and thanks for all the help so far.

Dominic Coombe

"nass" wrote:



"Gerry" wrote:

Nass

That reference is to a Digital Imager i.e, scanner not a printer,
although it could be an All in One.


--
Yours sincerely,

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

G.C.J. Cornell
Financial Controller
Twojays Enterprises Ltd

Direct line 01299 824508 Fax 01299 822760

~~~~~~~~~~~~~~~~~~~~~~~~


Hi Gerry,
Yes, it is for HP Digital Imaging, and it could be ALL-In-One HP
Printer as you mentioned, located he
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
The OP need to take OFF from the Start Up List or uninstall and
Reinstall it. HTH and Happy Xmas.
nass
----
http://www.nasstec.co.uk

Enjoy your Xmas Nass. I hear it was very foggy earlier today in London.
Hope it's fine Xmas morning as I am travelling down to Wimbledon to
visit my youngest daughter. You do not get smog like we saw in the 40's
and 50's now.



--
Regards.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


nass wrote:
"Gerry" wrote:

Nass

That reference is to a Digital Imager i.e, scanner not a printer,
although it could be an All in One.


--
Yours sincerely,

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

G.C.J. Cornell
Financial Controller
Twojays Enterprises Ltd

Direct line 01299 824508 Fax 01299 822760

~~~~~~~~~~~~~~~~~~~~~~~~


Hi Gerry,
Yes, it is for HP Digital Imaging, and it could be ALL-In-One HP
Printer as you mentioned, located he
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
The OP need to take OFF from the Start Up List or uninstall and
Reinstall it. HTH and Happy Xmas.
nass
----
http://www.nasstec.co.uk