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#16
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Total Security Trojan
timOleary wrote:
i want to have a defense for the next attack. I wonder how this thing got in the pc thanks again Hello Tim: In previous posts in this thread, you have hinted that you are running some Norton product. Usually we can't help you with specifics unless you give us a *good* detailed rundown on your system. Please take a sentence or two to describe in detail the following: Your system's hardware. Your operating system's full description. Your browser(s) details. Your antimalware application details. Your security practices on the Internet. Remember - the devil is in the details. -- 1PW |
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#17
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Total Security Trojan
timOleary wrote:
i want to have a defense for the next attack. I wonder how this thing got in the pc thanks again Hello Tim: In previous posts in this thread, you have hinted that you are running some Norton product. Usually we can't help you with specifics unless you give us a *good* detailed rundown on your system. Please take a sentence or two to describe in detail the following: Your system's hardware. Your operating system's full description. Your browser(s) details. Your antimalware application details. Your security practices on the Internet. Remember - the devil is in the details. -- 1PW |
#18
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Total Security Trojan
On Aug 21, 2:32*am, 1PW wrote:
timOleary wrote: i want to have a defense for the next attack. I wonder how this thing got in the pc thanks again Hello Tim: In previous posts in this thread, you have hinted that you are running some Norton product. Usually we can't help you with specifics unless you give us a *good* detailed rundown on your system. *Please take a sentence or two to describe in detail the following: Your system's hardware. Your operating system's full description. Your browser(s) details. Your antimalware application details. Your security practices on the Internet. Remember - the devil is in the details. -- 1PW It is a work computer. the sys admin was not reachable and the workstation was essentially disabled and a critical team memeber. They asked me to please help I saw the norton icon and it said antivirus full version 10.0.0.... last virus profile update was the day earlier. I did not know the license number, and Norton could not figure out who we were based on the info I had. the sys admin keeps lots of company details to himself. he is the owner of the business. but they (Semantec) were accommodating, even if it took better part of an hour to finally get a tech. but i had no choice, other than to start downloading unknowns, purchasing another unknown product, say I couldn't help, wait until i had some time to research, or call Semantec. we have about 8 workstations, only one got hit, but my fear was this was a harbinger, or the server was next. i kept saying to Semantec why are we paying for protection if this malware got in? I'm pushy, but not unpleasant. it was obvious we were paying customers. i'm looking for product to install on all pcs to prevent a recurrance, or at least a measure which is a reasonable effort towards prevention. on my home office pc we subscribe to verizon security suite which is available from our DSL supplier. never got hit with anything like total security 'yet' once i get some protection going, it would be interesting to deliberately inject total security and see if the immunization works. maybe create a sandbox, which I've never done, but would be worth learning. thanks |
#19
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Total Security Trojan
On Aug 21, 2:32*am, 1PW wrote:
timOleary wrote: i want to have a defense for the next attack. I wonder how this thing got in the pc thanks again Hello Tim: In previous posts in this thread, you have hinted that you are running some Norton product. Usually we can't help you with specifics unless you give us a *good* detailed rundown on your system. *Please take a sentence or two to describe in detail the following: Your system's hardware. Your operating system's full description. Your browser(s) details. Your antimalware application details. Your security practices on the Internet. Remember - the devil is in the details. -- 1PW It is a work computer. the sys admin was not reachable and the workstation was essentially disabled and a critical team memeber. They asked me to please help I saw the norton icon and it said antivirus full version 10.0.0.... last virus profile update was the day earlier. I did not know the license number, and Norton could not figure out who we were based on the info I had. the sys admin keeps lots of company details to himself. he is the owner of the business. but they (Semantec) were accommodating, even if it took better part of an hour to finally get a tech. but i had no choice, other than to start downloading unknowns, purchasing another unknown product, say I couldn't help, wait until i had some time to research, or call Semantec. we have about 8 workstations, only one got hit, but my fear was this was a harbinger, or the server was next. i kept saying to Semantec why are we paying for protection if this malware got in? I'm pushy, but not unpleasant. it was obvious we were paying customers. i'm looking for product to install on all pcs to prevent a recurrance, or at least a measure which is a reasonable effort towards prevention. on my home office pc we subscribe to verizon security suite which is available from our DSL supplier. never got hit with anything like total security 'yet' once i get some protection going, it would be interesting to deliberately inject total security and see if the immunization works. maybe create a sandbox, which I've never done, but would be worth learning. thanks |
#20
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Total Security Trojan
On Thu, 20 Aug 2009 21:43:27 -0700 (PDT), timOleary
wrote: On Aug 21, 12:38*am, timOleary wrote: On Aug 21, 12:01*am, ??ç?l wrote: Hello Tim, I recommend downloading and installing MalwareBytes' Antimalware (MBAM) and SUPERAntiSpywa?e (SAS). Do a full scan with Malwa?eBytes' and SUPERAntiSpywa?e. http://www.superantispyware.com/ Reboot -=- http://www.malwarebytes.org/mbam.php Reboot -=- The programs are free. (There is a paid version but you don't need to buy it to remove malware.) -=- Good luck ??ç?l *??? *-=- "timOleary" wrote: Any info on origins and how to get rid of this beast? Thankyou all for for replying this program somehow got into one of the workstations at my place of business. It placed a message which took over the desktop, produced a pop up which looked like a process occurring, and lots of balloons saving security monitor detected this or that. also occassional bluescreens and shutdowns. I was unable to open task manager, a local virus scan did not detect it, add-remove programs would not open, what a mess. never saw anything like it b4. this is a company trying to sell something? I googled total security an saw several sites. One site described a manual cleaning process and listed a number of files and a reg entry which needed to be removed, along with an app download option; but was wary of downloading anything unknown so I called Norton and complained. They gave me a case #. I handed the issue off to the user of the workstation at that point. The fix involved remote log on by them. But they soon got frustrated by the frequent interruptions caused by the malware. the user says they logged onto the system in safe mode, and removed files, and now it will be necessary to re-register certain apps. now i got to figure out who is who. i want to have a defense for the next attack. I wonder how this thing got in the pc thanks again one more thing: real truth MVP emailed me privately with essentially the same info as in the above posted reply. I replied to it and my email went undeliverable with an unusual error report message and a phone number to call. i didn't call it Hi Tim , can you post here the email contents ? |
#21
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Total Security Trojan
On Thu, 20 Aug 2009 21:43:27 -0700 (PDT), timOleary
wrote: On Aug 21, 12:38*am, timOleary wrote: On Aug 21, 12:01*am, ??ç?l wrote: Hello Tim, I recommend downloading and installing MalwareBytes' Antimalware (MBAM) and SUPERAntiSpywa?e (SAS). Do a full scan with Malwa?eBytes' and SUPERAntiSpywa?e. http://www.superantispyware.com/ Reboot -=- http://www.malwarebytes.org/mbam.php Reboot -=- The programs are free. (There is a paid version but you don't need to buy it to remove malware.) -=- Good luck ??ç?l *??? *-=- "timOleary" wrote: Any info on origins and how to get rid of this beast? Thankyou all for for replying this program somehow got into one of the workstations at my place of business. It placed a message which took over the desktop, produced a pop up which looked like a process occurring, and lots of balloons saving security monitor detected this or that. also occassional bluescreens and shutdowns. I was unable to open task manager, a local virus scan did not detect it, add-remove programs would not open, what a mess. never saw anything like it b4. this is a company trying to sell something? I googled total security an saw several sites. One site described a manual cleaning process and listed a number of files and a reg entry which needed to be removed, along with an app download option; but was wary of downloading anything unknown so I called Norton and complained. They gave me a case #. I handed the issue off to the user of the workstation at that point. The fix involved remote log on by them. But they soon got frustrated by the frequent interruptions caused by the malware. the user says they logged onto the system in safe mode, and removed files, and now it will be necessary to re-register certain apps. now i got to figure out who is who. i want to have a defense for the next attack. I wonder how this thing got in the pc thanks again one more thing: real truth MVP emailed me privately with essentially the same info as in the above posted reply. I replied to it and my email went undeliverable with an unusual error report message and a phone number to call. i didn't call it Hi Tim , can you post here the email contents ? |
#22
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Total Security Trojan
On Thu, 20 Aug 2009 19:18:24 -0700, "The Real Truth MVP"
wrote: Use my Remove-it software, it will remove that malware from your system. Choose yes for all options when prompted. Download it here http://www.ms-mvp.org/ This is not the MVP site despite its fake logos. The correct MVP site is http://www.mvps.org/. -- Remove del for email |
#23
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Total Security Trojan
On Thu, 20 Aug 2009 19:18:24 -0700, "The Real Truth MVP"
wrote: Use my Remove-it software, it will remove that malware from your system. Choose yes for all options when prompted. Download it here http://www.ms-mvp.org/ This is not the MVP site despite its fake logos. The correct MVP site is http://www.mvps.org/. -- Remove del for email |
#24
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Total Security Trojan
timOleary wrote:
On Aug 21, 2:32 am, 1PW wrote: timOleary wrote: i want to have a defense for the next attack. I wonder how this thing got in the pc thanks again Hello Tim: In previous posts in this thread, you have hinted that you are running some Norton product. Usually we can't help you with specifics unless you give us a *good* detailed rundown on your system. Please take a sentence or two to describe in detail the following: Your system's hardware. Your operating system's full description. Your browser(s) details. Your antimalware application details. Your security practices on the Internet. Remember - the devil is in the details. -- 1PW It is a work computer. the sys admin was not reachable and the workstation was essentially disabled and a critical team memeber. They asked me to please help I saw the norton icon and it said antivirus full version 10.0.0.... last virus profile update was the day earlier. I did not know the license number, and Norton could not figure out who we were based on the info I had. the sys admin keeps lots of company details to himself. he is the owner of the business. but they (Semantec) were accommodating, even if it took better part of an hour to finally get a tech. but i had no choice, other than to start downloading unknowns, purchasing another unknown product, say I couldn't help, wait until i had some time to research, or call Semantec. we have about 8 workstations, only one got hit, but my fear was this was a harbinger, or the server was next. i kept saying to Semantec why are we paying for protection if this malware got in? I'm pushy, but not unpleasant. it was obvious we were paying customers. i'm looking for product to install on all pcs to prevent a recurrance, or at least a measure which is a reasonable effort towards prevention. on my home office pc we subscribe to verizon security suite which is available from our DSL supplier. never got hit with anything like total security 'yet' once i get some protection going, it would be interesting to deliberately inject total security and see if the immunization works. maybe create a sandbox, which I've never done, but would be worth learning. thanks Without the previously requested information, all I can recommend is the judicious application of MBAM (In normal mode) & SAS (in Safe Mode). In the above remark you speak of immunization. Immunization does NOT take place with either MBAM nor SAS. Deliberate infestation tests are best left to experts on specially prepared disposable systems. Sandboxing can be good. But it is only a small partial solution to an overall huge undertaking. And yes - /antivirus/ protection alone is only a bare bones beginning. -- 1PW |
#25
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Total Security Trojan
timOleary wrote:
On Aug 21, 2:32 am, 1PW wrote: timOleary wrote: i want to have a defense for the next attack. I wonder how this thing got in the pc thanks again Hello Tim: In previous posts in this thread, you have hinted that you are running some Norton product. Usually we can't help you with specifics unless you give us a *good* detailed rundown on your system. Please take a sentence or two to describe in detail the following: Your system's hardware. Your operating system's full description. Your browser(s) details. Your antimalware application details. Your security practices on the Internet. Remember - the devil is in the details. -- 1PW It is a work computer. the sys admin was not reachable and the workstation was essentially disabled and a critical team memeber. They asked me to please help I saw the norton icon and it said antivirus full version 10.0.0.... last virus profile update was the day earlier. I did not know the license number, and Norton could not figure out who we were based on the info I had. the sys admin keeps lots of company details to himself. he is the owner of the business. but they (Semantec) were accommodating, even if it took better part of an hour to finally get a tech. but i had no choice, other than to start downloading unknowns, purchasing another unknown product, say I couldn't help, wait until i had some time to research, or call Semantec. we have about 8 workstations, only one got hit, but my fear was this was a harbinger, or the server was next. i kept saying to Semantec why are we paying for protection if this malware got in? I'm pushy, but not unpleasant. it was obvious we were paying customers. i'm looking for product to install on all pcs to prevent a recurrance, or at least a measure which is a reasonable effort towards prevention. on my home office pc we subscribe to verizon security suite which is available from our DSL supplier. never got hit with anything like total security 'yet' once i get some protection going, it would be interesting to deliberately inject total security and see if the immunization works. maybe create a sandbox, which I've never done, but would be worth learning. thanks Without the previously requested information, all I can recommend is the judicious application of MBAM (In normal mode) & SAS (in Safe Mode). In the above remark you speak of immunization. Immunization does NOT take place with either MBAM nor SAS. Deliberate infestation tests are best left to experts on specially prepared disposable systems. Sandboxing can be good. But it is only a small partial solution to an overall huge undertaking. And yes - /antivirus/ protection alone is only a bare bones beginning. -- 1PW |
#26
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Total Security Trojan
The Real Truth MVP wrote:
That email bounced because my mailbox is full. I use that email only for newsgroups to capture spam messages which I then use to update my hosts file and Remove-it definitions. If you need to email me then use the email link at the bottom of my web page http://www.ms-mvp.org or use this news group. Or wait a few weeks until I clean it out. The phone number 480-624-2500 appears to be the technical contact number for GoDaddy.com. Wonder why that number is in the bounced e-mail, Chris? Your HOSTS file? The one that blocks the real ms-mvp web page: 127.0.0.1 www.mvps.org 127.0.0.1 mvps.org -- JD.. |
#27
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Total Security Trojan
The Real Truth MVP wrote:
That email bounced because my mailbox is full. I use that email only for newsgroups to capture spam messages which I then use to update my hosts file and Remove-it definitions. If you need to email me then use the email link at the bottom of my web page http://www.ms-mvp.org or use this news group. Or wait a few weeks until I clean it out. The phone number 480-624-2500 appears to be the technical contact number for GoDaddy.com. Wonder why that number is in the bounced e-mail, Chris? Your HOSTS file? The one that blocks the real ms-mvp web page: 127.0.0.1 www.mvps.org 127.0.0.1 mvps.org -- JD.. |
#29
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Total Security Trojan
In article 959fd23d-d30b-49c6-99ce-f5a7fcfd6fe3
@n2g2000vba.googlegroups.com, says... i kept saying to Semantec why are we paying for protection if this malware got in? No anti-malware product will protect you from all malware, it's just not possible. If you were properly protected at the internet and by having limited user accounts, and other methods - filtered email, filtered http, blocking of most all ports and only approved sites... -- You can't trust your best friends, your five senses, only the little voice inside you that most civilians don't even hear -- Listen to that. Trust yourself. (remove 999 for proper email address) |
#30
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Total Security Trojan
My sister is having the same problem. I have her pc here with me. She let it
get so bad this Total Security will not allow me to boot up in safe mode or safe mode with networking. I cannot access the task manager, run the antivirus or spyware, and I cannot get to the add/remove programs. Nothing on the desktop is accessible and will "lock up". Anyone have any suggestions? Thank you in advance for your help. "timOleary" wrote: Any info on origins and how to get rid of this beast? |
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