Failure to update KB976749

I've never seen anything like this before. I get notified of the new XP
update for IE 8, the download starts, then nothing happens. When I check
update history, I can see that it failed with error code 0x80246002.
This now happened 3 times. What else can I do here?

0x80246002 WU_E_DM_INCORRECTFILEHASH
A download manager operation could not be completed because the file
digest was not recognized.

Is KB974455 listed in Add/Remove Programs in the Control Panel ?

KB976749 was released to address issues caused by the installation of
KB974455. Since KB976749 was offered to the system, then apparently the
detection logic of the Windows Update Agent is seeing KB974455
as IsInstalled.

See what happens when you try to install it manually:

Update for Internet Explorer 8 for Windows XP (KB976749)
http://www.microsoft.com/downloads/d...displaylang=en

Download and save it, do NOT run it.
Close the browser and any other open programs.
Install IE8-WindowsXP-KB976749-x86-ENU.exe.
You should get a restart prompt if it installs successfully.

If KB976749 still doesn't install, please post the KB976749.log located
in WINDOWS.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"




JP wrote:

I've never seen anything like this before. I get notified of the new XP
update for IE 8, the download starts, then nothing happens. When I check
update history, I can see that it failed with error code 0x80246002.
This now happened 3 times. What else can I do here?

NB: KB976749 is NOT a critical security update but a hotfix to resolve
certain specific issues that can occur after you apply security update
974455 (MS09-054)! If you're not plague by the issues described in
http://support.microsoft.com/kb/976749, you don't need to install it (IMHO).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


JP wrote:
I've never seen anything like this before. I get notified of the new XP
update for IE 8, the download starts, then nothing happens. When I check
update history, I can see that it failed with error code 0x80246002.
This now happened 3 times. What else can I do here?

"MowGreen" wrote in message
...
0x80246002 WU_E_DM_INCORRECTFILEHASH
A download manager operation could not be completed because the file
digest was not recognized.

Is KB974455 listed in Add/Remove Programs in the Control Panel ?

Yes, it was installed on oct.14.

KB976749 was released to address issues caused by the installation of
KB974455. Since KB976749 was offered to the system, then apparently
the detection logic of the Windows Update Agent is seeing KB974455
as IsInstalled.

See what happens when you try to install it manually:

Update for Internet Explorer 8 for Windows XP (KB976749)
http://www.microsoft.com/downloads/d...displaylang=en

Download and save it, do NOT run it.
Close the browser and any other open programs.
Install IE8-WindowsXP-KB976749-x86-ENU.exe.
You should get a restart prompt if it installs successfully.

If KB976749 still doesn't install, please post the KB976749.log
located in WINDOWS.

Thanks for the tip. I did the manual install as you suggested and it
seemed to finish OK, I even see it listed on the Add/Remove Programs
list. However, when I look at the Update history with the web browser, I
still only see the record of the 3 failed installs, not the last,
apparently successful one. I also see the following 8 identical error
lines in the WINDOWS\KB976749-IE8.log file in two instances, though with
different number prefixes after the line:
13.800: FindFirstFile v:\windows\$hf_mig$\*.*

15.282: KB976749 Setup encountered an error: The update.ver file is
not correct.
15.402: KB976749 Setup encountered an error: The update.ver file is
not correct.
15.553: KB976749 Setup encountered an error: The update.ver file is
not correct.
15.563: KB976749 Setup encountered an error: The update.ver file is
not correct.
16.154: KB976749 Setup encountered an error: The update.ver file is
not correct.
17.115: KB976749 Setup encountered an error: The update.ver file is
not correct.
17.315: KB976749 Setup encountered an error: The update.ver file is
not correct.
17.986: KB976749 Setup encountered an error: The update.ver file is
not correct.

So I am not 100% sure if the update is really OK even though I don't see
that same update listed again as a critical one any more.

The KB976749 update deleted the partition table on my HDD. I chose
"Install Update and shutdown option" and after I started the system
again the BIOS doesn't detecting none HDD (I've two of 500 GB in my
PC). Anyone MS admin help me what I do!

On Nov 5, 11:26*am, TheBoy wrote:
The KB976749 update deleted the partition table on my HDD. I chose
"Install Update and shutdown option" and after I started the system
again the BIOS doesn't detecting none HDD (I've two of 500 GB in my
PC). Anyone MS admin help me what I do! BTW I using Win XP SP3.

32 bit edition, IE8

However, when I look at the Update history with the web browser, I still only see the record of the
3 failed installs, not the last, apparently successful one.

Updates applied *manually* do not show on the Update's website history.
The errors posted from the KB976749.log are not errors, there typical
entries for the KB installation logs.
As to why, who knows ? w

To confirm the update has installed, you can check the file version of
Mshtml.dll, as shown on the KB article:
http://support.microsoft.com/kb/976749

Mshtml.dll is located in WINDOWS\system32
Right click it, choose Properties, click the Version tab.
Under Item name:, click on File Version.
The Version number will depend upon which branch of the file that
installed (QFE or GDR).
My XP SP3 system with IE 6SP1 installed shows:

6.00.2900.5890 (xpsp_sp3_gdr.091019-1504)

Which means the branch was GDR.
Compare and contrast the V of Mshtml.dll with the one on your system and
the one on the KB.

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"



JP wrote:

"MowGreen" wrote in message
...

0x80246002 WU_E_DM_INCORRECTFILEHASH
A download manager operation could not be completed because the file
digest was not recognized.

Is KB974455 listed in Add/Remove Programs in the Control Panel ?


Yes, it was installed on oct.14.

KB976749 was released to address issues caused by the installation of
KB974455. Since KB976749 was offered to the system, then apparently
the detection logic of the Windows Update Agent is seeing KB974455
as IsInstalled.

See what happens when you try to install it manually:

Update for Internet Explorer 8 for Windows XP (KB976749)
http://www.microsoft.com/downloads/d...displaylang=en


Download and save it, do NOT run it.
Close the browser and any other open programs.
Install IE8-WindowsXP-KB976749-x86-ENU.exe.
You should get a restart prompt if it installs successfully.

If KB976749 still doesn't install, please post the KB976749.log
located in WINDOWS.


Thanks for the tip. I did the manual install as you suggested and it
seemed to finish OK, I even see it listed on the Add/Remove Programs
list. However, when I look at the Update history with the web browser, I
still only see the record of the 3 failed installs, not the last,
apparently successful one. I also see the following 8 identical error
lines in the WINDOWS\KB976749-IE8.log file in two instances, though with
different number prefixes after the line:
13.800: FindFirstFile v:\windows\$hf_mig$\*.*

15.282: KB976749 Setup encountered an error: The update.ver file is
not correct.
15.402: KB976749 Setup encountered an error: The update.ver file is
not correct.
15.553: KB976749 Setup encountered an error: The update.ver file is
not correct.
15.563: KB976749 Setup encountered an error: The update.ver file is
not correct.
16.154: KB976749 Setup encountered an error: The update.ver file is
not correct.
17.115: KB976749 Setup encountered an error: The update.ver file is
not correct.
17.315: KB976749 Setup encountered an error: The update.ver file is
not correct.
17.986: KB976749 Setup encountered an error: The update.ver file is
not correct.

So I am not 100% sure if the update is really OK even though I don't see
that same update listed again as a critical one any more.

"MowGreen" wrote:
Updates applied *manually* do not show on the Update's website
history.
The errors posted from the KB976749.log are not errors, there typical
entries for the KB installation logs.
As to why, who knows ? w

Thanks, that's reassuring.

To confirm the update has installed, you can check the file version of
Mshtml.dll, as shown on the KB article:
http://support.microsoft.com/kb/976749

Mshtml.dll is located in WINDOWS\system32
Right click it, choose Properties, click the Version tab.
Under Item name:, click on File Version.
The Version number will depend upon which branch of the file that
installed (QFE or GDR).
My XP SP3 system with IE 6SP1 installed shows:

6.00.2900.5890 (xpsp_sp3_gdr.091019-1504)

Which means the branch was GDR.
Compare and contrast the V of Mshtml.dll with the one on your system
and the one on the KB.

OK, the version on my system is 8.00.6001.18852 which is identical to
the one listed on your web link with service branch SP3GDR.
What are those two svc branches for, anyway? (The other being SP3QFE)

I also wonder about all those $NtUninstallKBxxxxxx$ subdirs in the
WINDOWS directory. They just keep accummulating and wasting disk space.
I guess they are needed to uninstall the formerly installed KBs, but
after a while one is pretty sure about not needing those uninstalls, so
can one just delete those older subdirs to free up disk space? Same goes
for corresponding log files, of course.

OK, the version on my system is 8.00.6001.18852 which is identical to the one listed on your web link with service branch SP3GDR.
What are those two svc branches for, anyway? (The other being SP3QFE)

Since you asked: http://support.microsoft.com/kb/824994

" When you install a security update, critical update, update, update
rollup, driver, or feature pack, the package installer (Update.exe)
checks to see if your existing files are from the original release
version (RTM), SPx, or the GDR environment or hotfix environment. If all
the files that are being updated on your computer are from the original
release version, SPx, or GDR environment (you have not previously
installed a hotfix to update one of the files since the last cardinal
point was established) then Update.exe installs the files from the
appropriate GDR folder to your computer. If any of the files that are
being updated on your computer are from the hotfix environment (you have
previously installed a hotfix to update one of the files since the last
cardinal point was established), Update.exe installs the files from the
appropriate QFE folder to your computer. "

I also wonder about all those $NtUninstallKBxxxxxx$ subdirs in the WINDOWS directory. They just keep
accummulating and wasting disk space. I guess they are needed to uninstall the formerly installed
KBs, but after a while one is pretty sure about not needing those uninstalls, so can one just delete
those older subdirs to free up disk space? Same goes for corresponding log files, of course.

The $NtUninstallKBxxxxxx$ subfolders can be safely deleted once you
determine that there are absolutely no issues being caused by installed
updates. The amount of disk space used by the KBxxxxxx.logs are trivial
compared to the $NtUninstallKBxxxxxx$ subfolders but, if there are no
installation issues, they can be safely deleted, too.
Before deleting the $NtUninstallKBxxxxxx$ subfolders, see: I want to
Save Space and delete unnecessary files after installing a Windows
Update patch or Service Pack.
http://www3.telus.net/dandemar/wufix.htm


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"



JP wrote:

"MowGreen" wrote:

Updates applied *manually* do not show on the Update's website history.
The errors posted from the KB976749.log are not errors, there typical
entries for the KB installation logs.
As to why, who knows ? w


Thanks, that's reassuring.

To confirm the update has installed, you can check the file version of
Mshtml.dll, as shown on the KB article:
http://support.microsoft.com/kb/976749

Mshtml.dll is located in WINDOWS\system32
Right click it, choose Properties, click the Version tab.
Under Item name:, click on File Version.
The Version number will depend upon which branch of the file that
installed (QFE or GDR).
My XP SP3 system with IE 6SP1 installed shows:

6.00.2900.5890 (xpsp_sp3_gdr.091019-1504)

Which means the branch was GDR.
Compare and contrast the V of Mshtml.dll with the one on your system
and the one on the KB.


OK, the version on my system is 8.00.6001.18852 which is identical to
the one listed on your web link with service branch SP3GDR.
What are those two svc branches for, anyway? (The other being SP3QFE)

I also wonder about all those $NtUninstallKBxxxxxx$ subdirs in the
WINDOWS directory. They just keep accummulating and wasting disk space.
I guess they are needed to uninstall the formerly installed KBs, but
after a while one is pretty sure about not needing those uninstalls, so
can one just delete those older subdirs to free up disk space? Same goes
for corresponding log files, of course.

"MowGreen" wrote:
Since you asked: http://support.microsoft.com/kb/824994

" When you install a security update, critical update, update, update
rollup, driver, or feature pack, the package installer (Update.exe)
checks to see if your existing files are from the original release
version (RTM), SPx, or the GDR environment or hotfix environment. If
all the files that are being updated on your computer are from the
original release version, SPx, or GDR environment (you have not
previously installed a hotfix to update one of the files since the
last cardinal point was established) then Update.exe installs the
files from the appropriate GDR folder to your computer. If any of the
files that are being updated on your computer are from the hotfix
environment (you have previously installed a hotfix to update one of
the files since the last cardinal point was established), Update.exe
installs the files from the appropriate QFE folder to your computer. "

Aha! Thanks.

The $NtUninstallKBxxxxxx$ subfolders can be safely deleted once you
determine that there are absolutely no issues being caused by
installed updates. The amount of disk space used by the KBxxxxxx.logs
are trivial compared to the $NtUninstallKBxxxxxx$ subfolders but, if
there are no installation issues, they can be safely deleted, too.
Before deleting the $NtUninstallKBxxxxxx$ subfolders, see: I want to
Save Space and delete unnecessary files after installing a Windows
Update patch or Service Pack.
http://www3.telus.net/dandemar/wufix.htm

Thanks again. I guess my XP is fine now.