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#1
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Strange issues
All of a sudden my Dell laptop (just over a year old, go figure it starts
acting up as soon as the warranty expired) has started acting funny. Here's some of the issues that started happening all of a sudden -It runs super slow at times and freezes up, svchost.exe seems to be taking a lot of resources up when that's happening -The memory card reader doesn't work. It makes the noise that a new device has been recognized when I put one it, but it never shows up as a drive in My Computer. -Both firefox and IE aren't loading some sites. I'm connected to the internet and some sites load just fine and others never seem to load- and it's not that the site is down. My google customized homepage will load, but I can't do any searches (either from the page or from the search toolbar in both IE and firefox), weather.com won't load- and the list seems to grow. My first thought was I have some type of spyware even though I'm very good about not downloading stuff so I ran a ad-aware scan and it came up with nothing. I also ran a hijackthis scan and everything was normal there too. Any thoughts on what's causing any of these issues or how I can fix them? |
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#2
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Strange issues
When I look in task manager Explorer.exe is running around 99,000 - 120,000
kb- on my other computer it only runs around 14,000, that big of a difference is not normal I ran ccleaner and fixed a whole ton of things found. It doesn't seem to have fixed the issue of the progresses running on more memory than usual or the internet issue. The list of sites I can't access is growing, and what sites can and which ones can't doesn't seem to follow any pattern- I can access google & gmail. but it won't perform a search. I can access and log into my banking sites, ebay, and other random sites. But I can't access weather.com, the Neosmart forums, the Dell community forums, dell.com, and others. I can access facebook.com, but I can't log on. I also have Process Explorer and can save and send a log file if need be. There's a lot of stuff highlighted in pink- all under services.exe and lsas.exe. Under services, the svchost.exe process (dcom server process launcer) has a couple of McAffee processes highlighted in blue and wmiprvse.exe is in dark orange/brown. Explorer.exe and all processes under it are highlighted in blue- under it would be the programs I have running (firefox, google talk, dell utilities, and two rundll32.exe "Run DLL as an App" progresses. |
#3
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Strange issues
How much RAM? What CPU speed?
Try Ctrl+Alt+Delete to select Task Manager and click the Performance Tab. Under Commit Charge what is the Total, the Limit and the Peak? You should be able to gather more information from Task Manager. With the Processes tab open select View, Select, Columns and check the boxes before Peak Memory Usage and Virtual Memory size. What are the figures for the 6 processes using the largest amounts? Do you leave the computer on 24/7? I would be interested in seeing a Disk Defragmenter report. Open Disk Defragmenter and click on Analyse. Select View Report and click on Save As and Save. Now find VolumeC.txt in your My Documents Folder and post a copy. Do this before running Disk Defragmenter as it is more informative. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ me10lee83 wrote: When I look in task manager Explorer.exe is running around 99,000 - 120,000 kb- on my other computer it only runs around 14,000, that big of a difference is not normal I ran ccleaner and fixed a whole ton of things found. It doesn't seem to have fixed the issue of the progresses running on more memory than usual or the internet issue. The list of sites I can't access is growing, and what sites can and which ones can't doesn't seem to follow any pattern- I can access google & gmail. but it won't perform a search. I can access and log into my banking sites, ebay, and other random sites. But I can't access weather.com, the Neosmart forums, the Dell community forums, dell.com, and others. I can access facebook.com, but I can't log on. I also have Process Explorer and can save and send a log file if need be. There's a lot of stuff highlighted in pink- all under services.exe and lsas.exe. Under services, the svchost.exe process (dcom server process launcer) has a couple of McAffee processes highlighted in blue and wmiprvse.exe is in dark orange/brown. Explorer.exe and all processes under it are highlighted in blue- under it would be the programs I have running (firefox, google talk, dell utilities, and two rundll32.exe "Run DLL as an App" progresses. |
#4
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Strange issues
Since posting I decided to remove McAffee since it's a bit of a resource hog
and installed AVG free instead. It immediatly started finding viruses! I also uninstalled Defender and installed and ran Spybot. Things are working much better now. However I'd appreciate you looking at this anyway letting me know if there's anything I should change to optimize performance. This is a laptop, so I very rarely actually shut it down, but I have the power settings set so it goes into hibernate mode after 45 mins. Here's the answers to your questions: Commit Charge Total: 576840 Limit: 2219072 Peak: 703752 The 6 processes with the highest peak memory a svchhost- 163,168 k avgrsx-74,312 k TeaTimer- 59,584 k (part of Spybot?) explorer- 52,408 k iexplore- 51,712 k (this is the 7th but the peak is much higher than current so I was wondering if that's normal) system- 47,992 k (current is 280 k) 6 highest with VM size is: teatimer- 40,068 iexplore- 39,344 svchost- 32,984 explorer 31,972 avgrsx-13,600 After cleaning my computer it needs to be defragged, so I'll do that tonight when I'm done with the computer for the night and post the analysis log tomorrow. |
#5
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Strange issues
Here's the degrag report
Volume System Volume (C Volume size = 52.80 GB Cluster size = 4 KB Used space = 37.68 GB Free space = 15.12 GB Percent free space = 28 % Volume fragmentation Total fragmentation = 1 % File fragmentation = 3 % Free space fragmentation = 0 % File fragmentation Total files = 93,247 Average file size = 535 KB Total fragmented files = 1 Total excess fragments = 4 Average fragments per file = 1.00 Pagefile fragmentation Pagefile size = 1.31 GB Total fragments = 5 Folder fragmentation Total folders = 10,030 Fragmented folders = 1 Excess folder fragments = 0 Master File Table (MFT) fragmentation Total MFT size = 115 MB MFT record count = 103,745 Percent MFT in use = 87 % Total MFT fragments = 3 -------------------------------------------------------------------------------- Fragments File Size Files that cannot be defragmented None |
#6
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Strange issues
Given that you have dumped McAfee (good move) and removed malware what
problem do you still have? ~~~~ Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ me10lee83 wrote: Here's the degrag report Volume System Volume (C Volume size = 52.80 GB Cluster size = 4 KB Used space = 37.68 GB Free space = 15.12 GB Percent free space = 28 % Volume fragmentation Total fragmentation = 1 % File fragmentation = 3 % Free space fragmentation = 0 % File fragmentation Total files = 93,247 Average file size = 535 KB Total fragmented files = 1 Total excess fragments = 4 Average fragments per file = 1.00 Pagefile fragmentation Pagefile size = 1.31 GB Total fragments = 5 Folder fragmentation Total folders = 10,030 Fragmented folders = 1 Excess folder fragments = 0 Master File Table (MFT) fragmentation Total MFT size = 115 MB MFT record count = 103,745 Percent MFT in use = 87 % Total MFT fragments = 3 -------------------------------------------------------------------------------- Fragments File Size Files that cannot be defragmented None |
#7
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Strange issues
My memory card reader is still not working, which I figued was an issue
totally unrelated to the other problems I posted the defrag report and task manager numbers anyway b/c I'm curious if there's a way to improve system performance even though since removing the malware it has already improved drastically. "Gerry" wrote: Given that you have dumped McAfee (good move) and removed malware what problem do you still have? ~~~~ Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ me10lee83 wrote: Here's the degrag report Volume System Volume (C Volume size = 52.80 GB Cluster size = 4 KB Used space = 37.68 GB Free space = 15.12 GB Percent free space = 28 % Volume fragmentation Total fragmentation = 1 % File fragmentation = 3 % Free space fragmentation = 0 % File fragmentation Total files = 93,247 Average file size = 535 KB Total fragmented files = 1 Total excess fragments = 4 Average fragments per file = 1.00 Pagefile fragmentation Pagefile size = 1.31 GB Total fragments = 5 Folder fragmentation Total folders = 10,030 Fragmented folders = 1 Excess folder fragments = 0 Master File Table (MFT) fragmentation Total MFT size = 115 MB MFT record count = 103,745 Percent MFT in use = 87 % Total MFT fragments = 3 -------------------------------------------------------------------------------- Fragments File Size Files that cannot be defragmented None |
#8
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Strange issues
You have not answered these questions!
How much RAM? What CPU speed? Also the you posted a Disk Defragmenter Report after rather than before running Disk Defragmenter! Without the knowing the RAM it is not possible to get any idea of how much use is being made of the pagefile. The processes using the highest peak mem are failry typicial. The normal figures you mention for iexplore.exe do seem high. In Task Manager you can see a number of svchost entries and the one you quote seems high. However, you would need to use Process Explorer you pin down what is causing that. Download Process Explorer. For further information about Process Explorer see he http://www.microsoft.com/technet/sys...sExplorer.mspx It would be helpful if you could post the Command Line of the svchost process generating the high memory usage. In Process Explorer place cursor on Process and select Properties, Image. Does your memory card reader work in another computer. If not it could need replacement. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ me10lee83 wrote: My memory card reader is still not working, which I figued was an issue totally unrelated to the other problems I posted the defrag report and task manager numbers anyway b/c I'm curious if there's a way to improve system performance even though since removing the malware it has already improved drastically. "Gerry" wrote: Given that you have dumped McAfee (good move) and removed malware what problem do you still have? ~~~~ Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ me10lee83 wrote: Here's the degrag report Volume System Volume (C Volume size = 52.80 GB Cluster size = 4 KB Used space = 37.68 GB Free space = 15.12 GB Percent free space = 28 % Volume fragmentation Total fragmentation = 1 % File fragmentation = 3 % Free space fragmentation = 0 % File fragmentation Total files = 93,247 Average file size = 535 KB Total fragmented files = 1 Total excess fragments = 4 Average fragments per file = 1.00 Pagefile fragmentation Pagefile size = 1.31 GB Total fragments = 5 Folder fragmentation Total folders = 10,030 Fragmented folders = 1 Excess folder fragments = 0 Master File Table (MFT) fragmentation Total MFT size = 115 MB MFT record count = 103,745 Percent MFT in use = 87 % Total MFT fragments = 3 -------------------------------------------------------------------------------- Fragments File Size Files that cannot be defragmented None |
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