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Malwarebytes problem?



 
 
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  #1  
Old December 5th 17, 05:40 PM posted to alt.windows7.general
Jo-Anne[_4_]
external usenet poster
 
Posts: 1,068
Default Malwarebytes problem?

Over the past week, my computer has locked up three times--to the point
where I had to turn it off manually. I suspect the problem is
Malwarebytes. I run the free version when I want to check for malware.
However, the last time I did an update, it installed a trial version of
the full program. (I don't remember being asked to confirm that I wanted
it.) What made me think of this program being the problem is that today
I got a message from the program that I had three more days of the trial
version.

Assuming that it is Malwarebytes causing the problem, what is the best
approach for dealing with it? Should I uninstall Malwarebytes and then
try to reinstall the free version? Wait for the trial version to end?
Something else?

--
Thank you,
Jo-Anne
Ads
  #2  
Old December 5th 17, 05:52 PM posted to alt.windows7.general
Big Al[_5_]
external usenet poster
 
Posts: 962
Default Malwarebytes problem?

On 12/05/2017 11:40 AM, Jo-Anne wrote:
Over the past week, my computer has locked up three times--to the point
where I had to turn it off manually. I suspect the problem is
Malwarebytes. I run the free version when I want to check for malware.
However, the last time I did an update, it installed a trial version of
the full program. (I don't remember being asked to confirm that I wanted
it.) What made me think of this program being the problem is that today
I got a message from the program that I had three more days of the trial
version.

Assuming that it is Malwarebytes causing the problem, what is the best
approach for dealing with it? Should I uninstall Malwarebytes and then
try to reinstall the free version? Wait for the trial version to end?
Something else?

--
Thank you,
Jo-Anne

Since it's such a backbone of any system (sarcasm intended), then just
remove it. If you're right, things will work great.
Then reinstall something after you're sure all is well.

Sounds like no down side to me.
  #3  
Old December 5th 17, 05:57 PM posted to alt.windows7.general
Jo-Anne[_4_]
external usenet poster
 
Posts: 1,068
Default Malwarebytes problem?

On 12/5/2017 10:52 AM, Big Al wrote:
On 12/05/2017 11:40 AM, Jo-Anne wrote:
Over the past week, my computer has locked up three times--to the
point where I had to turn it off manually. I suspect the problem is
Malwarebytes. I run the free version when I want to check for malware.
However, the last time I did an update, it installed a trial version
of the full program. (I don't remember being asked to confirm that I
wanted it.) What made me think of this program being the problem is
that today I got a message from the program that I had three more days
of the trial version.

Assuming that it is Malwarebytes causing the problem, what is the best
approach for dealing with it? Should I uninstall Malwarebytes and then
try to reinstall the free version? Wait for the trial version to end?
Something else?

--
Thank you,
Jo-Anne

Since it's such a backbone of any system (sarcasm intended), then just
remove it. If you're right, things will work great.
Then reinstall something after you're sure all is well.

Sounds like no down side to me.


Thank you, Big Al.

--
Jo-Anne
  #4  
Old December 5th 17, 06:28 PM posted to alt.windows7.general
Ken Blake[_5_]
external usenet poster
 
Posts: 1,356
Default Malwarebytes problem?

On Tue, 05 Dec 2017 10:40:58 -0600, Jo-Anne
wrote:


Over the past week, my computer has locked up three times--to the point
where I had to turn it off manually. I suspect the problem is
Malwarebytes. I run the free version when I want to check for malware.
However, the last time I did an update, it installed a trial version of
the full program. (I don't remember being asked to confirm that I wanted
it.) What made me think of this program being the problem is that today
I got a message from the program that I had three more days of the trial
version.

Assuming that it is Malwarebytes causing the problem, what is the best
approach for dealing with it? Should I uninstall Malwarebytes and then
try to reinstall the free version? Wait for the trial version to end?
Something else?



I doubt very much that it is MalwareBytes AntiMalware causing the
problem. I use it on two computers here, and have seen it many others,
and I've never seen it cause such a problem. My wife's computer also
has the trial version running with just a few days left, and she's
never had your problem.
  #5  
Old December 5th 17, 06:33 PM posted to alt.windows7.general
Paul[_32_]
external usenet poster
 
Posts: 4,494
Default Malwarebytes problem?

Jo-Anne wrote:
On 12/5/2017 10:52 AM, Big Al wrote:
On 12/05/2017 11:40 AM, Jo-Anne wrote:
Over the past week, my computer has locked up three times--to the
point where I had to turn it off manually. I suspect the problem is
Malwarebytes. I run the free version when I want to check for malware.
However, the last time I did an update, it installed a trial version
of the full program. (I don't remember being asked to confirm that I
wanted it.) What made me think of this program being the problem is
that today I got a message from the program that I had three more days
of the trial version.

Assuming that it is Malwarebytes causing the problem, what is the best
approach for dealing with it? Should I uninstall Malwarebytes and then
try to reinstall the free version? Wait for the trial version to end?
Something else?

--
Thank you,
Jo-Anne

Since it's such a backbone of any system (sarcasm intended), then just
remove it. If you're right, things will work great.
Then reinstall something after you're sure all is well.

Sounds like no down side to me.


Thank you, Big Al.

--
Jo-Anne


Every tool of this sort, has a "removal tool".

So they're not to be out-done by the competition
when it comes to how "sticky" their program is :-)

https://support.malwarebytes.com/docs/DOC-1112

Generally, the idea is you remove the product using
the Programs and Features panel first. And use the
Cleaner tool afterwards.

However, I have run into instruction pages, where
the Cleaner is used instead of even bothering
with Programs and Features. In any case, their instructions
should indicate when to run it.

For their "on-demand" scanner, the one which offers no
real time protection, there should be less cruft
left behind with things like that.

*******

And as far as installed files go, some developers put
a DLL in your System folder, then set the attribute to
Hidden, so you can't see it. Which is an impolite practice.
No wonder we need cleaners. I wouldn't have thought of this,
until one day I ran into such a file by accident.

Paul
  #6  
Old December 5th 17, 06:34 PM posted to alt.windows7.general
Jo-Anne[_4_]
external usenet poster
 
Posts: 1,068
Default Malwarebytes problem?

On 12/5/2017 11:28 AM, Ken Blake wrote:
On Tue, 05 Dec 2017 10:40:58 -0600, Jo-Anne
wrote:

Over the past week, my computer has locked up three times--to the point
where I had to turn it off manually. I suspect the problem is
Malwarebytes. I run the free version when I want to check for malware.
However, the last time I did an update, it installed a trial version of
the full program. (I don't remember being asked to confirm that I wanted
it.) What made me think of this program being the problem is that today
I got a message from the program that I had three more days of the trial
version.

Assuming that it is Malwarebytes causing the problem, what is the best
approach for dealing with it? Should I uninstall Malwarebytes and then
try to reinstall the free version? Wait for the trial version to end?
Something else?



I doubt very much that it is MalwareBytes AntiMalware causing the
problem. I use it on two computers here, and have seen it many others,
and I've never seen it cause such a problem. My wife's computer also
has the trial version running with just a few days left, and she's
never had your problem.


Are you running another anti-malware program too? I use Avira as my
always-running anti-malware program, and I've heard that when you have
two anti-malware programs running simultaneously, you can have this kind
of problem.

--
Jo-Anne
  #7  
Old December 5th 17, 07:10 PM posted to alt.windows7.general
Ken Blake[_5_]
external usenet poster
 
Posts: 1,356
Default Malwarebytes problem?

On Tue, 05 Dec 2017 11:34:26 -0600, Jo-Anne
wrote:


On 12/5/2017 11:28 AM, Ken Blake wrote:

On Tue, 05 Dec 2017 10:40:58 -0600, Jo-Anne
wrote:


Over the past week, my computer has locked up three times--to the point
where I had to turn it off manually. I suspect the problem is
Malwarebytes. I run the free version when I want to check for malware.
However, the last time I did an update, it installed a trial version of
the full program. (I don't remember being asked to confirm that I wanted
it.) What made me think of this program being the problem is that today
I got a message from the program that I had three more days of the trial
version.

Assuming that it is Malwarebytes causing the problem, what is the best
approach for dealing with it? Should I uninstall Malwarebytes and then
try to reinstall the free version? Wait for the trial version to end?
Something else?



I doubt very much that it is MalwareBytes AntiMalware causing the
problem. I use it on two computers here, and have seen it many others,
and I've never seen it cause such a problem. My wife's computer also
has the trial version running with just a few days left, and she's
never had your problem.



Are you running another anti-malware program too? I use Avira as my
always-running anti-malware program, and I've heard that when you have
two anti-malware programs running simultaneously, you can have this kind
of problem.




Avira is an anti-virus. Unlike MalwareBytes AntiMalware, it doesn't
specialize in other kinds of malware.

I, and my wife, also run an anti-virus (Kaspersky) in addition to
MalwareBytes AntiMalware. As I said, no problems like yours.

It's OK to run an anti-virus and MalwareBytes AntiMalware. What it's
*not* OK to do is run more than one anti-virus.

  #8  
Old December 5th 17, 07:56 PM posted to alt.windows7.general
Ed Cryer
external usenet poster
 
Posts: 2,311
Default Malwarebytes problem?

Jo-Anne wrote:
Over the past week, my computer has locked up three times--to the point
where I had to turn it off manually. I suspect the problem is
Malwarebytes. I run the free version when I want to check for malware.
However, the last time I did an update, it installed a trial version of
the full program. (I don't remember being asked to confirm that I wanted
it.) What made me think of this program being the problem is that today
I got a message from the program that I had three more days of the trial
version.

Assuming that it is Malwarebytes causing the problem, what is the best
approach for dealing with it? Should I uninstall Malwarebytes and then
try to reinstall the free version? Wait for the trial version to end?
Something else?

--
Thank you,
Jo-Anne


Try the Reliability Monitor.
Type "reliability" in the Start Globe.
It should have the defaulting prog marked with a red star.

Ed

  #9  
Old December 5th 17, 08:31 PM posted to alt.windows7.general
VanguardLH[_2_]
external usenet poster
 
Posts: 8,830
Default Malwarebytes problem?

Jo-Anne wrote:

Over the past week, my computer has locked up three times--to the point
where I had to turn it off manually. I suspect the problem is
Malwarebytes. I run the free version when I want to check for malware.
However, the last time I did an update, it installed a trial version of
the full program. (I don't remember being asked to confirm that I wanted
it.) What made me think of this program being the problem is that today
I got a message from the program that I had three more days of the trial
version.

Assuming that it is Malwarebytes causing the problem, what is the best
approach for dealing with it? Should I uninstall Malwarebytes and then
try to reinstall the free version? Wait for the trial version to end?
Something else?


Go into its config and disable all the real-time features. Then it
behave like when it cripples itself when the trial expires to the free
version. There is no longer a free-only version. They deliver only a
trial version. That means its real-time features are active and can
conflict with other security software unless you configure it away from
its install-time defaults by disabling all the real-time features. You
can only get the trial version. Instead of waiting for it to cripple
itself when the trial period expires, just go ahead and disable all
those payware features so it becomes an on-demand second opinion scanner
again.

In wanted their Anti-Ransomware (MBAR) product more than their free
Anti-Malware (MBAM) product. MBAM was used only as a second opinion
on-demand scanner - so only for sporadic checkups or when something
seemed amiss. MBAR comes bundled in their *paid* MBAM product but not
in the free version (and the trial version will disable MBAR when the
trial expires and the product cripples itself). I am not allowed to
install both MBAR (only beta is available to non-paying users) and MBAM
the latter of which bitches that it is incompatible with MBAR (as a
separate product). So I had to pick one. Since free MBAM was just an
occasional on-demand second opinion scanner, it was less important than
on-access always-on MBAR.
  #10  
Old December 5th 17, 09:12 PM posted to alt.windows7.general
Jeff Barnett[_2_]
external usenet poster
 
Posts: 233
Default Malwarebytes problem?

Jo-Anne wrote on 12/5/2017 9:40 AM:
Over the past week, my computer has locked up three times--to the point
where I had to turn it off manually. I suspect the problem is
Malwarebytes. I run the free version when I want to check for malware.
However, the last time I did an update, it installed a trial version of
the full program. (I don't remember being asked to confirm that I wanted
it.) What made me think of this program being the problem is that today
I got a message from the program that I had three more days of the trial
version.

Assuming that it is Malwarebytes causing the problem, what is the best
approach for dealing with it? Should I uninstall Malwarebytes and then
try to reinstall the free version? Wait for the trial version to end?
Something else?


I've had occasional lock ups on our computers but only when waking from
(S3) sleep and continuing a login through the welcome screen. A while
ago, with vendor assistance, I traced the problem to a weird interaction
between Malwarebytes (paid version) and ESET NOD32 antivirus (also paid
version).

The partial solution to the problem was to delay the start of
Malwarebytes - there's a setting to do this - and to put some of the
Malwarebytes files in the ESET exclusion list. This seemed to break the
deadly embrace almost always. (Need to check the exclusion list each
time Malwarebytes goes to a new version.)

The above is probably useless information unless you are using ESET too.
--
Jeff Barnett
  #11  
Old December 5th 17, 09:57 PM posted to alt.windows7.general
J. P. Gilliver (John)[_4_]
external usenet poster
 
Posts: 956
Default Malwarebytes problem?

In message , Big Al
writes:
On 12/05/2017 11:40 AM, Jo-Anne wrote:

[]
However, the last time I did an update, it installed a trial version
of the full program. (I don't remember being asked to confirm that I

[]
Since it's such a backbone of any system (sarcasm intended), then just
remove it. If you're right, things will work great.
Then reinstall something after you're sure all is well.

Sounds like no down side to me.


+1: any prog. that installs something without asking gets a very dim
look from me. As Paul said, probably get their uninstaller, if they have
one, rather than trying to do it yourself.

If, as KenW suggests, it reverts to the freeware version when the time
runs out, rather than doing anything else (including nagging), then I'd
be less cross - though still unhappy about it having done it in the
first place.
--
J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)[email protected]+H+Sh0!:`)DNAf

The early worm gets the bird.
  #12  
Old December 5th 17, 11:27 PM posted to alt.windows7.general
jbm[_2_]
external usenet poster
 
Posts: 157
Default Malwarebytes problem?

On 05/12/2017 16:40, Jo-Anne wrote:
Over the past week, my computer has locked up three times--to the point
where I had to turn it off manually. I suspect the problem is
Malwarebytes. I run the free version when I want to check for malware.
However, the last time I did an update, it installed a trial version of
the full program. (I don't remember being asked to confirm that I wanted
it.) What made me think of this program being the problem is that today
I got a message from the program that I had three more days of the trial
version.

Assuming that it is Malwarebytes causing the problem, what is the best
approach for dealing with it? Should I uninstall Malwarebytes and then
try to reinstall the free version? Wait for the trial version to end?
Something else?

--
Thank you,
Jo-Anne



Only read a couple of the replies to this, but here is my input.

Some weeks ago the free version of Malwarebytes that I have installed
and running in the background also installed the trial version of the
Pro version. During this period, any program I opened took an age to
start. I didn't have a clue what was going on until that three-day
notice popped up, and I smelt a rat. I let it run for the remaining
three days, and then everything returned to normal.

My advice, since you only have three days left, is to leave everything
as it is, let the Pro-Trial run its own natural course, and in three
days time all the troubles will disappear and you will be back to
normal. I've had no problems whatsoever since. It seems to be one of the
perils of running freeware versions of otherwise Pro packages of anything.

Hope that helps.

jim

  #13  
Old December 6th 17, 12:39 AM posted to alt.windows7.general
Jo-Anne[_4_]
external usenet poster
 
Posts: 1,068
Default Malwarebytes problem?

On 12/5/2017 4:27 PM, jbm wrote:
On 05/12/2017 16:40, Jo-Anne wrote:
Over the past week, my computer has locked up three times--to the
point where I had to turn it off manually. I suspect the problem is
Malwarebytes. I run the free version when I want to check for malware.
However, the last time I did an update, it installed a trial version
of the full program. (I don't remember being asked to confirm that I
wanted it.) What made me think of this program being the problem is
that today I got a message from the program that I had three more days
of the trial version.

Assuming that it is Malwarebytes causing the problem, what is the best
approach for dealing with it? Should I uninstall Malwarebytes and then
try to reinstall the free version? Wait for the trial version to end?
Something else?

--
Thank you,
Jo-Anne



Only read a couple of the replies to this, but here is my input.

Some weeks ago the free version of Malwarebytes that I have installed
and running in the background also installed the trial version of the
Pro version. During this period, any program I opened took an age to
start. I didn't have a clue what was going on until that three-day
notice popped up, and I smelt a rat. I let it run for the remaining
three days, and then everything returned to normal.

My advice, since you only have three days left, is to leave everything
as it is, let the Pro-Trial run its own natural course, and in three
days time all the troubles will disappear and you will be back to
normal. I've had no problems whatsoever since. It seems to be one of the
perils of running freeware versions of otherwise Pro packages of anything.

Hope that helps.

jim


Thank you, Jim. I got so frustrated when I lost about 15 minutes worth
of work by the computer freezing for the second time today that I
uninstalled Malwarebytes. I'll report back if this solved the problem.

--
Jo-Anne
  #14  
Old December 6th 17, 12:40 AM posted to alt.windows7.general
Jo-Anne[_4_]
external usenet poster
 
Posts: 1,068
Default Malwarebytes problem?

On 12/5/2017 11:33 AM, Paul wrote:
Jo-Anne wrote:
On 12/5/2017 10:52 AM, Big Al wrote:
On 12/05/2017 11:40 AM, Jo-Anne wrote:
Over the past week, my computer has locked up three times--to the
point where I had to turn it off manually. I suspect the problem is
Malwarebytes. I run the free version when I want to check for malware.
However, the last time I did an update, it installed a trial version
of the full program. (I don't remember being asked to confirm that I
wanted it.) What made me think of this program being the problem is
that today I got a message from the program that I had three more days
of the trial version.

Assuming that it is Malwarebytes causing the problem, what is the best
approach for dealing with it? Should I uninstall Malwarebytes and then
try to reinstall the free version? Wait for the trial version to end?
Something else?

--
Thank you,
Jo-Anne
Since it's such a backbone of any system (sarcasm intended), then just
remove it. If you're right, things will work great.
Then reinstall something after you're sure all is well.

Sounds like no down side to me.


Thank you, Big Al.

--
Jo-Anne


Every tool of this sort, has a "removal tool".

So they're not to be out-done by the competition
when it comes to how "sticky" their program is :-)

https://support.malwarebytes.com/docs/DOC-1112

Generally, the idea is you remove the product using
the Programs and Features panel first. And use the
Cleaner tool afterwards.

However, I have run into instruction pages, where
the Cleaner is used instead of even bothering
with Programs and Features. In any case, their instructions
should indicate when to run it.

For their "on-demand" scanner, the one which offers no
real time protection, there should be less cruft
left behind with things like that.

*******

And as far as installed files go, some developers put
a DLL in your System folder, then set the attribute to
Hidden, so you can't see it. Which is an impolite practice.
No wonder we need cleaners. I wouldn't have thought of this,
until one day I ran into such a file by accident.

Paul


Thank you, Paul. I checked the Malwarebytes webpage, and it seems to be
saying that you can do a regular uninstall and follow up with their
cleaner if necessary. I did the regular uninstall after having the
computer lock up twice today, and I'll report back on whether this
solved the problem.

--
Jo-Anne
  #15  
Old December 6th 17, 12:51 AM posted to alt.windows7.general
Jo-Anne[_4_]
external usenet poster
 
Posts: 1,068
Default Malwarebytes problem?

On 12/5/2017 12:56 PM, Ed Cryer wrote:
Jo-Anne wrote:
Over the past week, my computer has locked up three times--to the
point where I had to turn it off manually. I suspect the problem is
Malwarebytes. I run the free version when I want to check for malware.
However, the last time I did an update, it installed a trial version
of the full program. (I don't remember being asked to confirm that I
wanted it.) What made me think of this program being the problem is
that today I got a message from the program that I had three more days
of the trial version.

Assuming that it is Malwarebytes causing the problem, what is the best
approach for dealing with it? Should I uninstall Malwarebytes and then
try to reinstall the free version? Wait for the trial version to end?
Something else?

--
Thank you,
Jo-Anne


Try the Reliability Monitor.
Type "reliability" in the Start Globe.
It should have the defaulting prog marked with a red star.

Ed


Thank you, Ed! I never thought to check that. I just did and got the
following: Windows Wireless LAN 802.11 Extensibility Framework: Stopped
working

Not sure what exactly it means...

--
Jo-Anne
 




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