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Can't install software - strange error message



 
 
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  #1  
Old January 13th 18, 11:39 PM posted to alt.comp.os.windows-8
Tim Slattery[_2_]
external usenet poster
 
Posts: 155
Default Can't install software - strange error message

My wife's Windows 8.1 machine cannot install any software.

The latest example is a PaintShopPro disk that we just brought home
from the store, but there are a couple of other things that she's
downloaded, then tried to run the installer she downloaded.

Whichever program she tries to load, she gets a spinner that stays
there for 15 minutes or so! Finally it displays an error box. I just
tried installing PSP from the DVD, and the title of the box points to
the installation program: "D:\setup.exe" (D is the optical drive)

The first line inside the box again says D:\setup.exe

Then it says:
The service cannot accept control messages at this time.

And there's an OK button. That's the entire message.

WTF??? What service? What am I supposed to do about it?

--
Tim Slattery
tim at risingdove dot com
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  #2  
Old January 14th 18, 01:45 AM posted to alt.comp.os.windows-8
Paul[_32_]
external usenet poster
 
Posts: 5,778
Default Can't install software - strange error message

Tim Slattery wrote:
My wife's Windows 8.1 machine cannot install any software.

The latest example is a PaintShopPro disk that we just brought home
from the store, but there are a couple of other things that she's
downloaded, then tried to run the installer she downloaded.

Whichever program she tries to load, she gets a spinner that stays
there for 15 minutes or so! Finally it displays an error box. I just
tried installing PSP from the DVD, and the title of the box points to
the installation program: "D:\setup.exe" (D is the optical drive)

The first line inside the box again says D:\setup.exe

Then it says:
The service cannot accept control messages at this time.

And there's an OK button. That's the entire message.

WTF??? What service? What am I supposed to do about it?


A Windows Installer / msiexec issue ?

I'm sure by now you've rebooted before trying again, right ?

Start : Run : services.msc

It's a manual start Service, which is only called on at install
time, and it has minimal dependencies (relies on RPC like lots of
stuff does).

https://s13.postimg.org/mz58nr8bb/msiexec.gif

I'm sure msiexec.exe has DLLs it depends on, and you'd need
DependencyWalker to list them.

It sounds like the service isn't starting, and a second later
when something attempts to talk to it, there's no service running.

Paul
  #3  
Old January 14th 18, 01:50 AM posted to alt.comp.os.windows-8
Paul[_32_]
external usenet poster
 
Posts: 5,778
Default Can't install software - strange error message

Paul wrote:
Tim Slattery wrote:
My wife's Windows 8.1 machine cannot install any software.
The latest example is a PaintShopPro disk that we just brought home
from the store, but there are a couple of other things that she's
downloaded, then tried to run the installer she downloaded.

Whichever program she tries to load, she gets a spinner that stays
there for 15 minutes or so! Finally it displays an error box. I just
tried installing PSP from the DVD, and the title of the box points to
the installation program: "D:\setup.exe" (D is the optical drive)

The first line inside the box again says D:\setup.exe

Then it says:
The service cannot accept control messages at this time.

And there's an OK button. That's the entire message.

WTF??? What service? What am I supposed to do about it?


A Windows Installer / msiexec issue ?

I'm sure by now you've rebooted before trying again, right ?

Start : Run : services.msc

It's a manual start Service, which is only called on at install
time, and it has minimal dependencies (relies on RPC like lots of
stuff does).

https://s13.postimg.org/mz58nr8bb/msiexec.gif

I'm sure msiexec.exe has DLLs it depends on, and you'd need
DependencyWalker to list them.

It sounds like the service isn't starting, and a second later
when something attempts to talk to it, there's no service running.

Paul


You might also want to visit EventVwr.msc (Event Viewer),
and see if any errors are thrown into the log at that moment
in time. Like if msiexec.exe is crashing, does it report
in at crash time ?

Control Panels : Administrator Tools is another way to get
to the Event Viewer, but I just like running the .msc from
the Run box.

Paul
  #4  
Old January 14th 18, 02:14 AM posted to alt.comp.os.windows-8
Paul[_32_]
external usenet poster
 
Posts: 5,778
Default Can't install software - strange error message

Paul wrote:
Paul wrote:
Tim Slattery wrote:
My wife's Windows 8.1 machine cannot install any software.
The latest example is a PaintShopPro disk that we just brought home
from the store, but there are a couple of other things that she's
downloaded, then tried to run the installer she downloaded.

Whichever program she tries to load, she gets a spinner that stays
there for 15 minutes or so! Finally it displays an error box. I just
tried installing PSP from the DVD, and the title of the box points to
the installation program: "D:\setup.exe" (D is the optical drive)

The first line inside the box again says D:\setup.exe

Then it says:
The service cannot accept control messages at this time.

And there's an OK button. That's the entire message.

WTF??? What service? What am I supposed to do about it?


A Windows Installer / msiexec issue ?

I'm sure by now you've rebooted before trying again, right ?

Start : Run : services.msc

It's a manual start Service, which is only called on at install
time, and it has minimal dependencies (relies on RPC like lots of
stuff does).

https://s13.postimg.org/mz58nr8bb/msiexec.gif

I'm sure msiexec.exe has DLLs it depends on, and you'd need
DependencyWalker to list them.

It sounds like the service isn't starting, and a second later
when something attempts to talk to it, there's no service running.

Paul


You might also want to visit EventVwr.msc (Event Viewer),
and see if any errors are thrown into the log at that moment
in time. Like if msiexec.exe is crashing, does it report
in at crash time ?

Control Panels : Administrator Tools is another way to get
to the Event Viewer, but I just like running the .msc from
the Run box.

Paul


msiexec doesn't work by itself. But it also doesn't admit to
other services being an actual dependency.

There is an account called TrustedInstaller. It owns the Program Files
folder contents. It's a token, not an account with a home directory.

ThustedInstaller token is embodied by a service with a name in
Task Manager like "TiWorker". In other words, it s a service
that happens to own a TrustedInstaller token, and TiWorker
is allowed to modify Program Files. You can see it getting
honorable mention here.

https://serverfault.com/questions/26...eing-installed

Microsoft likes to use multiple names for things, which always
makes in interesting tracing down which one is which.

So who is calling who at that moment in time ? Is msiexec
dying because of "internal fatigue". Or, is it some call
between msiexec and tiworker which is at fault.

*******

That error message can mean some "service Manager" is broken ?
This is a thread about seeing that error for multiple services
on a server, and trying to fix it.

https://social.technet.microsoft.com...m=winservergen

And looking up an error number like 1601, one company seems to
have spammed a fix to death for that one. Bought all sorts of
domains, put the same text in them and so on. What fun. I bet
that makes people buy a lot of their product, the spamming
and SEO effort.

Paul
  #5  
Old January 14th 18, 08:16 AM posted to alt.comp.os.windows-8
Mr. Man-wai Chang
external usenet poster
 
Posts: 1,589
Default Can't install software - strange error message

On 14/1/2018 07:39, Tim Slattery wrote:
My wife's Windows 8.1 machine cannot install any software.

The latest example is a PaintShopPro disk that we just brought home
from the store, but there are a couple of other things that she's
downloaded, then tried to run the installer she downloaded.

Whichever program she tries to load, she gets a spinner that stays
there for 15 minutes or so! Finally it displays an error box. I just
tried installing PSP from the DVD, and the title of the box points to
the installation program: "D:\setup.exe" (D is the optical drive)

The first line inside the box again says D:\setup.exe

Then it says:
The service cannot accept control messages at this time.


Is this relevant?

http://help.corel.com/paintshop-pro/..._programs.html

--
@[email protected] Remain silent! Drink, Blink, Stretch! Live long and prosper!!
/ v \ Simplicity is Beauty!
/( _ )\ May the Force and farces be with you!
^ ^ (x86_64 Ubuntu 9.10) Linux 2.6.39.3
不借貸! 不詐騙! 不援交! 不打交! 不打劫! 不自殺! 請考慮綜援 (CSSA):
http://www.swd.gov.hk/tc/index/site_...sub_addressesa
  #6  
Old January 14th 18, 08:17 AM posted to alt.comp.os.windows-8
Mr. Man-wai Chang
external usenet poster
 
Posts: 1,589
Default Can't install software - strange error message

On 14/1/2018 07:39, Tim Slattery wrote:
Whichever program she tries to load, she gets a spinner that stays
there for 15 minutes or so! Finally it displays an error box. I just
tried installing PSP from the DVD, and the title of the box points to
the installation program: "D:\setup.exe" (D is the optical drive)

The first line inside the box again says D:\setup.exe

Then it says:
The service cannot accept control messages at this time.


And this one?
http://www.itprotoday.com/management...-when-it-tries

--
@[email protected] Remain silent! Drink, Blink, Stretch! Live long and prosper!!
/ v \ Simplicity is Beauty!
/( _ )\ May the Force and farces be with you!
^ ^ (x86_64 Ubuntu 9.10) Linux 2.6.39.3
不借貸! 不詐騙! 不援交! 不打交! 不打劫! 不自殺! 請考慮綜援 (CSSA):
http://www.swd.gov.hk/tc/index/site_...sub_addressesa
  #7  
Old January 14th 18, 01:00 PM posted to alt.comp.os.windows-8
Ed Cryer
external usenet poster
 
Posts: 2,384
Default Can't install software - strange error message

Mr. Man-wai Chang wrote:
On 14/1/2018 07:39, Tim Slattery wrote:
Whichever program she tries to load, she gets a spinner that stays
there for 15 minutes or so! Finally it displays an error box. I just
tried installing PSP from the DVD, and the title of the box points to
the installation program: "D:\setup.exe" (D is the optical drive)

The first line inside the box again says D:\setup.exe

Then it says:
The service cannot accept control messages at this time.


And this one?
http://www.itprotoday.com/management...-when-it-tries



Half way down that page there's an interesting article about Google's
new Retpoline.
Not only is it good to read something moral about Google for once, but
it should make a star of Paul Turner.

Ed

  #8  
Old January 14th 18, 01:02 PM posted to alt.comp.os.windows-8
Ed Cryer
external usenet poster
 
Posts: 2,384
Default Can't install software - strange error message

Ed Cryer wrote:
Mr. Man-wai Chang wrote:
On 14/1/2018 07:39, Tim Slattery wrote:
Whichever program she tries to load, she gets a spinner that stays
there for 15 minutes or so! Finally it displays an error box. I just
tried installing PSP from the DVD, and the title of the box points to
the installation program: "D:\setup.exe" (D is the optical drive)

The first line inside the box again says D:\setup.exe

Then it says:
The service cannot accept control messages at this time.


And this one?
http://www.itprotoday.com/management...-when-it-tries



Half way down that page there's an interesting article about Google's
new Retpoline.
Not only is it good to read something moral about Google for once, but
it should make a star of Paul Turner.

Ed


https://research.google.com/pubs/author31565.html

Ed

 




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