PC freezes and restarts after DSL installation

I installed Yahoo! SBC DSL on Thursday and have been having problems with my
computer freezing and restarting suddenly ever since. After it restarts, I
get the following message:

The system has recovered from a serious error.

A log of this error has been created.

Error signature
BCCode : d1 BCP1 : 8AC02EC0 BCP2 : 00000002 BCP3 : 00000000
BCP4 : F7973DE3 OSVer : 5_1_2600 SP : 0_0 Product : 768_1

The following files will be included in this error report:
C:\WINDOWS\Minidump\Mini042105-19.dmp
C:\DOCUME~1\N\LOCALS~1\Temp\WER6.tmp.dir00\sysdata .xml

I found basically the same in the Event Viewer:

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1
(0x8ac02ec0, 0x00000002, 0x00000000, 0xf8e7ade3). A dump was saved in:

C:\WINDOWS\Minidump\Mini042205-06.dmp.

Error code 000000d1, parameter1 8ac02ec0, parameter2 00000002, parameter3
00000000, parameter4 f7973de3.

Later, I unchecked "Automatically Restart" in Startup and Recovery and got
the following blue screen last time:

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

DRIVER_IRQL_NOT_LESS_OR_EQUAL

Technical Information:
STOP: 0x000000d1 (0x8ac02ec0, 0x00000002, 0x00000000, 0xf8e7ade3)

usbuhci.sys - Address f8e7ade3 base at f8e78000 date stamp 3b7d8688

I'm wondering what could be wrong. Thanks.

In ,
Norma had this to say:

My reply is at the bottom of your sent message:

I'm wondering what could be wrong. Thanks.

Get a $10 NIC and switch from USB to ethernet.

Galen
--
Signature changed for a moment of silence.
Rest well Alex and we'll see you on the other side.

I've got a NIC and am already using Ethernet.

"Galen" wrote:

Get a $10 NIC and switch from USB to ethernet.

Galen
--
Signature changed for a moment of silence.
Rest well Alex and we'll see you on the other side.

I've got a NIC and am already using Ethernet.

"Galen" wrote:

Get a $10 NIC and switch from USB to ethernet.

Galen
--
Signature changed for a moment of silence.
Rest well Alex and we'll see you on the other side.

I am unsing SBC DSL and have been for a couple of years.
At first I had the same problem. Using the DSL drivers
right off SBC's CD will cause this. Go to SBC's site and
download the latest drivers for their software. Since then
I have also inserted a firewall/router (Linksys) between my
local LAN and my DSL modem - no problems for two years.

-----Original Message-----
I installed Yahoo! SBC DSL on Thursday and have been
having problems with my
computer freezing and restarting suddenly ever since.
After it restarts, I
get the following message:

The system has recovered from a serious error.

A log of this error has been created.

Error signature
BCCode : d1 BCP1 : 8AC02EC0 BCP2 : 00000002
BCP3 : 00000000
BCP4 : F7973DE3 OSVer : 5_1_2600 SP : 0_0
Product : 768_1

The following files will be included in this error report:
C:\WINDOWS\Minidump\Mini042105-19.dmp
C:\DOCUME~1\N\LOCALS~1\Temp\WER6.tmp.dir00\sysdat a.xml

I found basically the same in the Event Viewer:

The computer has rebooted from a bugcheck. The bugcheck
was: 0x000000d1
(0x8ac02ec0, 0x00000002, 0x00000000, 0xf8e7ade3). A dump
was saved in:

C:\WINDOWS\Minidump\Mini042205-06.dmp.

Error code 000000d1, parameter1 8ac02ec0, parameter2
00000002, parameter3
00000000, parameter4 f7973de3.

Later, I unchecked "Automatically Restart" in Startup and
Recovery and got
the following blue screen last time:

A problem has been detected and Windows has been shut down
to prevent damage
to your computer.

DRIVER_IRQL_NOT_LESS_OR_EQUAL

Technical Information:
STOP: 0x000000d1 (0x8ac02ec0, 0x00000002, 0x00000000,
0xf8e7ade3)

usbuhci.sys - Address f8e7ade3 base at f8e78000 date stamp
3b7d8688

I'm wondering what could be wrong. Thanks.
.

In ,
Norma had this to say:

My reply is at the bottom of your sent message:

I've got a NIC and am already using Ethernet.

How odd, usually you see the error listed (you've a USB error) is due to the
device actually being on a USB port. Your DSL modem already goes to a NIC
card? Then I'd remove any USB devices and see if the problem continues, if
it doesn't look for updated drivers or re-install the current drivers as
they might have become corrupt.

Galen
--
Signature changed for a moment of silence.
Rest well Alex and we'll see you on the other side.

"Galen" wrote:

In ,
Norma had this to say:

My reply is at the bottom of your sent message:

I've got a NIC and am already using Ethernet.

How odd, usually you see the error listed (you've a USB error) is due to the
device actually being on a USB port. Your DSL modem already goes to a NIC
card? Then I'd remove any USB devices and see if the problem continues, if
it doesn't look for updated drivers or re-install the current drivers as
they might have become corrupt.

Galen
--
Signature changed for a moment of silence.
Rest well Alex and we'll see you on the other side.

Thanks, Bill. I had trouble finding the latest drivers from SBC's site and
decided to uninstall their software all together. I was still having the
same problem after I uninstalled it so I went and reinstalled the entire
operating system. Even if I don't have all that SBC Yahoo! software
installed, I still get the same errors, freezing, and sudden restarts. My
Internet connection still works, though, and pages load just fine.

Now I'm beginning to wonder if this problem is being caused by the Ethernet
card. I had just bought a new one and installed it before installing the
DSL. It's a Linksys 10/100 EtherFast PCI card.

I saw the following in the System Event Viewer:

Warning:
"Your computer has detected that the IP address 192.168.1.64 for the Network
Card with network address 000C41E6A82E is already in use on the network. Your
computer will automatically attempt to obtain a different address."

Error:
"The IP address lease 192.168.1.64 for the Network Card with network address
000C41E6A82E has been denied by the DHCP server 192.168.0.1 (The DHCP Server
sent a DHCPNACK message)."

"Bill" wrote:

I am unsing SBC DSL and have been for a couple of years.
At first I had the same problem. Using the DSL drivers
right off SBC's CD will cause this. Go to SBC's site and
download the latest drivers for their software. Since then
I have also inserted a firewall/router (Linksys) between my
local LAN and my DSL modem - no problems for two years.

Thanks, Bill. I had trouble finding the latest drivers from SBC's site and
decided to uninstall their software all together. I was still having the
same problem after I uninstalled it so I went and reinstalled the entire
operating system. Even if I don't have all that SBC Yahoo! software
installed, I still get the same errors, freezing, and sudden restarts. My
Internet connection still works, though, and pages load just fine.

Now I'm beginning to wonder if this problem is being caused by the Ethernet
card. I had just bought a new one and installed it before installing the
DSL. It's a Linksys 10/100 EtherFast PCI card.

I saw the following in the System Event Viewer:

Warning:
"Your computer has detected that the IP address 192.168.1.64 for the Network
Card with network address 000C41E6A82E is already in use on the network. Your
computer will automatically attempt to obtain a different address."

Error:
"The IP address lease 192.168.1.64 for the Network Card with network address
000C41E6A82E has been denied by the DHCP server 192.168.0.1 (The DHCP Server
sent a DHCPNACK message)."

"Bill" wrote:

I am unsing SBC DSL and have been for a couple of years.
At first I had the same problem. Using the DSL drivers
right off SBC's CD will cause this. Go to SBC's site and
download the latest drivers for their software. Since then
I have also inserted a firewall/router (Linksys) between my
local LAN and my DSL modem - no problems for two years.

When I submitted the error report to Microsoft, this message came up:

Solution found: install missing updates

Thank you for submitting an error report. The error was likely caused by:

10/100 Ethernet Adapter (an983.sys)

Your computer is missing updates that can fix or prevent the problem you
reported.

Go to Windows Update.
Select the updates for 10/100 Ethernet Adapter (an983.sys) and click 'Go to
install updates'.
The Microsoft Windows Update website only provides drivers for specific
hardware types. If a new driver for your device is not listed on the
Microsoft Windows Update website, contact Infineon - AMDtek online at
http://www.infineon.com.

Note: If you have not installed the latest Windows Update software, you will
be asked to upgrade and restart your computer before you can use the website.
After restarting, go to the Windows Update website. Click Custom Install,
select optional hardware updates and then install all 10/100 Ethernet Adapter
(an983.sys) updates.

Norma, my computer's been restarting at random times the past couple of days while I'm in the middle of doing stuff. After I send an error report, I get the same message you do about installing missing updates for a 10/100 Ethernet Adapter.

I haven't changed anything in regard to how I connect to the internet, so I don't understand why this would be causing my problem. Additionally, upon checking the Windows Update site, the suggested update isn't even listed!

Can you tell me what happened after you got this message?

Thanks...

Originally Posted by Norma

When I submitted the error report to Microsoft, this message came up:

Solution found: install missing updates

Thank you for submitting an error report. The error was likely caused by:

10/100 Ethernet Adapter (an983.sys)

Your computer is missing updates that can fix or prevent the problem you
reported.

Go to Windows Update.
Select the updates for 10/100 Ethernet Adapter (an983.sys) and click 'Go to
install updates'.
The Microsoft Windows Update website only provides drivers for specific
hardware types. If a new driver for your device is not listed on the
Microsoft Windows Update website, contact Infineon - AMDtek online at
http://www.infineon.com.

Note: If you have not installed the latest Windows Update software, you will
be asked to upgrade and restart your computer before you can use the website.
After restarting, go to the Windows Update website. Click Custom Install,
select optional hardware updates and then install all 10/100 Ethernet Adapter
(an983.sys) updates.

So you haven't been having problems before and then all of a sudden you get
these messages?

Are you using the same card I was using, Linksys 10/100 EtherFast PCI?
After all that happened (described above) I decided to replace the Linksys
card with a Netgear GA311 Gigabit Adapter. That one is great and I don't
have any of those problems anymore.

I never quite understood the message about installing missing updates, I
never found them in Windows Update, either. Even tried looking for newer
drivers but never found any that worked.

Good luck!

"bjchoi" wrote:


Norma, my computer's been restarting at random times the past couple of
days while I'm in the middle of doing stuff. After I send an error
report, I get the same message you do about installing missing updates
for a 10/100 Ethernet Adapter.

I haven't changed anything in regard to how I connect to the internet,
so I don't understand why this would be causing my problem.
Additionally, upon checking the Windows Update site, the suggested
update isn't even listed!

Can you tell me what happened after you got this message?

Thanks...

Originally Posted by bjchoi

Norma, my computer's been restarting at random times the past couple of days while I'm in the middle of doing stuff. After I send an error report, I get the same message you do about installing missing updates for a 10/100 Ethernet Adapter.

I haven't changed anything in regard to how I connect to the internet, so I don't understand why this would be causing my problem. Additionally, upon checking the Windows Update site, the suggested update isn't even listed!

Can you tell me what happened after you got this message?

Thanks...

I am having the same exact problem and am about to lose my mind. Any succes on correcting the problem?

Thanks

Originally Posted by ajdoyle1

I am having the same exact problem and am about to lose my mind. Any succes on correcting the problem?

Thanks

I wish I could tell you what happened, but I just stopped getting the error message. I don't know what caused the error, and I don't know what stopped the error. Sorry I can't be of much help...

Originally Posted by bjchoi

I wish I could tell you what happened, but I just stopped getting the error message. I don't know what caused the error, and I don't know what stopped the error. Sorry I can't be of much help...

I had this very same problem. It was a result of updating our Network Antivirus software. I noticed that all the machines which experienced the crash had ADMtek 10/100 983 NICs, and that the PCs crashed when trying to Print.

I resolved this as follows:
On the XP machines - Went to Windows Update - Did a custom install which Identified the ADMTek NIC as requiring an update. I installed the update.
Win 2K machines - Had the same problem but windows update did not find the necessary update. So, I went to www.driverguide.com and installed the latest driver. After a bit of hunting around this worked.

Matt