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#1
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Windows XP Start Up problems
When A windows XP SP2 start up , a error box prompt up show winlogon.exe
error, I have capture the debug log , can you let me know how to solve out this problems. Server=watson.microsoft.com UI LCID=1033 Flags=1672016 Brand=WINDOWS TitleName=winlogon.exe DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId ErrorText=This error occurred on 7/7/2005 at 7:55:56 PM. HeaderText=winlogon.exe encountered a problem and needed to close. Stage1URL= Stage1URL=/StageOne/winlogon_exe/0_0_0_0/unknown/0_0_0_0/0200987e.htm Stage2URL= Stage2URL=/dw/stagetwo.asp?szAppName=winlogon.exe&szAppVer=0.0.0 .0&szModName =unknown&szModVer=0.0.0.0&offset=0200987e DataFiles=C:\DOCUME~1\rodyw\LOCALS~1\Temp\WER77b9. dir00\winlogon.exe.mdmp|C: \DOCUME~1\rodyw\LOCALS~1\Temp\WER77b9.dir00\appcom pat.txt Heap=C:\DOCUME~1\rodyw\LOCALS~1\Temp\WER77b9.dir00 \winlogon.exe.hdmp ErrorSubPath=winlogon.exe\0.0.0.0\unknown\0.0.0.0\ 0200987e DirectoryDelete=C:\DOCUME~1\rodyw\LOCALS~1\Temp\WE R77b9.dir00 ?xml version="1.0" encoding="UTF-16"? DATABASE EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY" MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" / /EXE /DATABASE |
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#2
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http://www.google.com/search?hl=en&q...=Google+Search
-- All the Best, Kelly (MS-MVP) Troubleshooting Windows XP http://www.kellys-korner-xp.com "ITJACKIE" wrote in message ... When A windows XP SP2 start up , a error box prompt up show winlogon.exe error, I have capture the debug log , can you let me know how to solve out this problems. Server=watson.microsoft.com UI LCID=1033 Flags=1672016 Brand=WINDOWS TitleName=winlogon.exe DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId ErrorText=This error occurred on 7/7/2005 at 7:55:56 PM. HeaderText=winlogon.exe encountered a problem and needed to close. Stage1URL= Stage1URL=/StageOne/winlogon_exe/0_0_0_0/unknown/0_0_0_0/0200987e.htm Stage2URL= Stage2URL=/dw/stagetwo.asp?szAppName=winlogon.exe&szAppVer=0.0.0 .0&szModName =unknown&szModVer=0.0.0.0&offset=0200987e DataFiles=C:\DOCUME~1\rodyw\LOCALS~1\Temp\WER77b9. dir00\winlogon.exe.mdmp|C: \DOCUME~1\rodyw\LOCALS~1\Temp\WER77b9.dir00\appcom pat.txt Heap=C:\DOCUME~1\rodyw\LOCALS~1\Temp\WER77b9.dir00 \winlogon.exe.hdmp ErrorSubPath=winlogon.exe\0.0.0.0\unknown\0.0.0.0\ 0200987e DirectoryDelete=C:\DOCUME~1\rodyw\LOCALS~1\Temp\WE R77b9.dir00 ?xml version="1.0" encoding="UTF-16"? DATABASE EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY" MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" / /EXE /DATABASE |
#3
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Are you on a Novel network by any chance?
Have you scanned for viruses? Free Online Virus Scan http://housecall.trendmicro.com/hous...start_corp.asp Have you scanned for adware and spyware? If not, then run Ad-Aware SE Personal (first) and SpyBot-Search & Destroy (second). http://www.majorgeeks.com/downloads31.html After you install each, you should click update before running. For example, with Ad-Aware click on the link "Check for updates now" on the first screen that appears after you launch the application. I have also heard good reports about the Damage Cleanup Engine from Trend Micro at http://www.trendmicro.com/download/dcs.asp Good luck and keep us posted. -- Michael "ITJACKIE" wrote in message ... When A windows XP SP2 start up , a error box prompt up show winlogon.exe error, I have capture the debug log , can you let me know how to solve out this problems. Server=watson.microsoft.com UI LCID=1033 Flags=1672016 Brand=WINDOWS TitleName=winlogon.exe DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId ErrorText=This error occurred on 7/7/2005 at 7:55:56 PM. HeaderText=winlogon.exe encountered a problem and needed to close. Stage1URL= Stage1URL=/StageOne/winlogon_exe/0_0_0_0/unknown/0_0_0_0/0200987e.htm Stage2URL= Stage2URL=/dw/stagetwo.asp?szAppName=winlogon.exe&szAppVer=0.0.0 .0&szModName =unknown&szModVer=0.0.0.0&offset=0200987e DataFiles=C:\DOCUME~1\rodyw\LOCALS~1\Temp\WER77b9. dir00\winlogon.exe.mdmp|C: \DOCUME~1\rodyw\LOCALS~1\Temp\WER77b9.dir00\appcom pat.txt |
#4
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This Computer NOT RUN on Novell Network. Our Laptop run on W2K network and
spec is WINXP SP2 , DELL Laptop. Thanks Jackie Wong "Michael T" wrote in message ... Are you on a Novel network by any chance? Have you scanned for viruses? Free Online Virus Scan http://housecall.trendmicro.com/hous...start_corp.asp Have you scanned for adware and spyware? If not, then run Ad-Aware SE Personal (first) and SpyBot-Search & Destroy (second). http://www.majorgeeks.com/downloads31.html After you install each, you should click update before running. For example, with Ad-Aware click on the link "Check for updates now" on the first screen that appears after you launch the application. I have also heard good reports about the Damage Cleanup Engine from Trend Micro at http://www.trendmicro.com/download/dcs.asp Good luck and keep us posted. -- Michael "ITJACKIE" wrote in message ... When A windows XP SP2 start up , a error box prompt up show winlogon.exe error, I have capture the debug log , can you let me know how to solve out this problems. Server=watson.microsoft.com UI LCID=1033 Flags=1672016 Brand=WINDOWS TitleName=winlogon.exe DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId ErrorText=This error occurred on 7/7/2005 at 7:55:56 PM. HeaderText=winlogon.exe encountered a problem and needed to close. Stage1URL= Stage1URL=/StageOne/winlogon_exe/0_0_0_0/unknown/0_0_0_0/0200987e.htm Stage2URL= Stage2URL=/dw/stagetwo.asp?szAppName=winlogon.exe&szAppVer=0.0.0 .0&szModName =unknown&szModVer=0.0.0.0&offset=0200987e DataFiles=C:\DOCUME~1\rodyw\LOCALS~1\Temp\WER77b9. dir00\winlogon.exe.mdmp|C: \DOCUME~1\rodyw\LOCALS~1\Temp\WER77b9.dir00\appcom pat.txt |
#5
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OK, so you are not on a Novell network. So you should then proceed with my
next step which as you can see below is to scan for viruses. If this passes, go to the next step and scan for spyware, and so on. "ITJACKIE" wrote in message ... This Computer NOT RUN on Novell Network. Our Laptop run on W2K network and spec is WINXP SP2 , DELL Laptop. Thanks Jackie Wong "Michael T" wrote in message ... Are you on a Novel network by any chance? Have you scanned for viruses? Free Online Virus Scan http://housecall.trendmicro.com/hous...start_corp.asp Have you scanned for adware and spyware? If not, then run Ad-Aware SE Personal (first) and SpyBot-Search & Destroy (second). http://www.majorgeeks.com/downloads31.html After you install each, you should click update before running. For example, with Ad-Aware click on the link "Check for updates now" on the first screen that appears after you launch the application. I have also heard good reports about the Damage Cleanup Engine from Trend Micro at http://www.trendmicro.com/download/dcs.asp Good luck and keep us posted. -- Michael "ITJACKIE" wrote in message ... When A windows XP SP2 start up , a error box prompt up show winlogon.exe error, I have capture the debug log , can you let me know how to solve out this problems. Server=watson.microsoft.com UI LCID=1033 Flags=1672016 Brand=WINDOWS TitleName=winlogon.exe DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId ErrorText=This error occurred on 7/7/2005 at 7:55:56 PM. HeaderText=winlogon.exe encountered a problem and needed to close. Stage1URL= Stage1URL=/StageOne/winlogon_exe/0_0_0_0/unknown/0_0_0_0/0200987e.htm Stage2URL= Stage2URL=/dw/stagetwo.asp?szAppName=winlogon.exe&szAppVer=0.0.0 .0&szModName =unknown&szModVer=0.0.0.0&offset=0200987e DataFiles=C:\DOCUME~1\rodyw\LOCALS~1\Temp\WER77b9. dir00\winlogon.exe.mdmp|C: \DOCUME~1\rodyw\LOCALS~1\Temp\WER77b9.dir00\appcom pat.txt |
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