Hi Kay!
I've recently experienced the same kind of problem and,
long story short, also had to disable the XP firewall.
The instructions in the Knowledge Base were a
little "off" but here's how I did it on my computer (and
yes-it worked
Start-Control Panel-Network Connections-local area
connection-general tab-properties-advanced
tab...uncheck the "protect my computer..." box.
Hope this helps and good luck.
Meghan
-----Original Message-----
I resently purchased an eMachines computer with
WindowsXP. I installed my Norton Internet Security 2002
program which includes anti-virus and firewall. When I
do
my live updates, after I re-boot, my computer starts up,
then goes black, then re-boots again and tells me that
Microsoft has detected a serious problem. I sent the
error message to Microsoft and they came back with the
answer that the erro was caused by a Device Drive. They
suggested it might be because I installed software for a
firewall and anti-virus (which I had) and to notify the
manufacturer of the software (Symantec). I emailed
Symantec and they told me that the problem probably had
to do with my WindowsXP firewall vs. the Norton
firewall.
They gave me a link to a Microsoft page telling me how
to
dis-able the WindowsXP firewall, but when I tried to
follow the instructions from that page, I could not find
where to dis-able it. Can someone email me with step-by-
step instructions to do this task? I am not that
computer
literate when it comes to the programs, so I really need
help or suggestions. Thanks. Kay.
.