Malwarebytes problem?
Over the past week, my computer has locked up three times--to the point
where I had to turn it off manually. I suspect the problem is Malwarebytes. I run the free version when I want to check for malware. However, the last time I did an update, it installed a trial version of the full program. (I don't remember being asked to confirm that I wanted it.) What made me think of this program being the problem is that today I got a message from the program that I had three more days of the trial version. Assuming that it is Malwarebytes causing the problem, what is the best approach for dealing with it? Should I uninstall Malwarebytes and then try to reinstall the free version? Wait for the trial version to end? Something else? -- Thank you, Jo-Anne |
Malwarebytes problem?
On 12/05/2017 11:40 AM, Jo-Anne wrote:
Over the past week, my computer has locked up three times--to the point where I had to turn it off manually. I suspect the problem is Malwarebytes. I run the free version when I want to check for malware. However, the last time I did an update, it installed a trial version of the full program. (I don't remember being asked to confirm that I wanted it.) What made me think of this program being the problem is that today I got a message from the program that I had three more days of the trial version. Assuming that it is Malwarebytes causing the problem, what is the best approach for dealing with it? Should I uninstall Malwarebytes and then try to reinstall the free version? Wait for the trial version to end? Something else? -- Thank you, Jo-Anne Since it's such a backbone of any system (sarcasm intended), then just remove it. If you're right, things will work great. Then reinstall something after you're sure all is well. Sounds like no down side to me. |
Malwarebytes problem?
On 12/5/2017 10:52 AM, Big Al wrote:
On 12/05/2017 11:40 AM, Jo-Anne wrote: Over the past week, my computer has locked up three times--to the point where I had to turn it off manually. I suspect the problem is Malwarebytes. I run the free version when I want to check for malware. However, the last time I did an update, it installed a trial version of the full program. (I don't remember being asked to confirm that I wanted it.) What made me think of this program being the problem is that today I got a message from the program that I had three more days of the trial version. Assuming that it is Malwarebytes causing the problem, what is the best approach for dealing with it? Should I uninstall Malwarebytes and then try to reinstall the free version? Wait for the trial version to end? Something else? -- Thank you, Jo-Anne Since it's such a backbone of any system (sarcasm intended), then just remove it. If you're right, things will work great. Then reinstall something after you're sure all is well. Sounds like no down side to me. Thank you, Big Al. -- Jo-Anne |
Malwarebytes problem?
On Tue, 05 Dec 2017 10:40:58 -0600, Jo-Anne
wrote: Over the past week, my computer has locked up three times--to the point where I had to turn it off manually. I suspect the problem is Malwarebytes. I run the free version when I want to check for malware. However, the last time I did an update, it installed a trial version of the full program. (I don't remember being asked to confirm that I wanted it.) What made me think of this program being the problem is that today I got a message from the program that I had three more days of the trial version. Assuming that it is Malwarebytes causing the problem, what is the best approach for dealing with it? Should I uninstall Malwarebytes and then try to reinstall the free version? Wait for the trial version to end? Something else? I doubt very much that it is MalwareBytes AntiMalware causing the problem. I use it on two computers here, and have seen it many others, and I've never seen it cause such a problem. My wife's computer also has the trial version running with just a few days left, and she's never had your problem. |
Malwarebytes problem?
Jo-Anne wrote:
On 12/5/2017 10:52 AM, Big Al wrote: On 12/05/2017 11:40 AM, Jo-Anne wrote: Over the past week, my computer has locked up three times--to the point where I had to turn it off manually. I suspect the problem is Malwarebytes. I run the free version when I want to check for malware. However, the last time I did an update, it installed a trial version of the full program. (I don't remember being asked to confirm that I wanted it.) What made me think of this program being the problem is that today I got a message from the program that I had three more days of the trial version. Assuming that it is Malwarebytes causing the problem, what is the best approach for dealing with it? Should I uninstall Malwarebytes and then try to reinstall the free version? Wait for the trial version to end? Something else? -- Thank you, Jo-Anne Since it's such a backbone of any system (sarcasm intended), then just remove it. If you're right, things will work great. Then reinstall something after you're sure all is well. Sounds like no down side to me. Thank you, Big Al. -- Jo-Anne Every tool of this sort, has a "removal tool". So they're not to be out-done by the competition when it comes to how "sticky" their program is :-) https://support.malwarebytes.com/docs/DOC-1112 Generally, the idea is you remove the product using the Programs and Features panel first. And use the Cleaner tool afterwards. However, I have run into instruction pages, where the Cleaner is used instead of even bothering with Programs and Features. In any case, their instructions should indicate when to run it. For their "on-demand" scanner, the one which offers no real time protection, there should be less cruft left behind with things like that. ******* And as far as installed files go, some developers put a DLL in your System folder, then set the attribute to Hidden, so you can't see it. Which is an impolite practice. No wonder we need cleaners. I wouldn't have thought of this, until one day I ran into such a file by accident. Paul |
Malwarebytes problem?
On 12/5/2017 11:28 AM, Ken Blake wrote:
On Tue, 05 Dec 2017 10:40:58 -0600, Jo-Anne wrote: Over the past week, my computer has locked up three times--to the point where I had to turn it off manually. I suspect the problem is Malwarebytes. I run the free version when I want to check for malware. However, the last time I did an update, it installed a trial version of the full program. (I don't remember being asked to confirm that I wanted it.) What made me think of this program being the problem is that today I got a message from the program that I had three more days of the trial version. Assuming that it is Malwarebytes causing the problem, what is the best approach for dealing with it? Should I uninstall Malwarebytes and then try to reinstall the free version? Wait for the trial version to end? Something else? I doubt very much that it is MalwareBytes AntiMalware causing the problem. I use it on two computers here, and have seen it many others, and I've never seen it cause such a problem. My wife's computer also has the trial version running with just a few days left, and she's never had your problem. Are you running another anti-malware program too? I use Avira as my always-running anti-malware program, and I've heard that when you have two anti-malware programs running simultaneously, you can have this kind of problem. -- Jo-Anne |
Malwarebytes problem?
On Tue, 05 Dec 2017 11:34:26 -0600, Jo-Anne
wrote: On 12/5/2017 11:28 AM, Ken Blake wrote: On Tue, 05 Dec 2017 10:40:58 -0600, Jo-Anne wrote: Over the past week, my computer has locked up three times--to the point where I had to turn it off manually. I suspect the problem is Malwarebytes. I run the free version when I want to check for malware. However, the last time I did an update, it installed a trial version of the full program. (I don't remember being asked to confirm that I wanted it.) What made me think of this program being the problem is that today I got a message from the program that I had three more days of the trial version. Assuming that it is Malwarebytes causing the problem, what is the best approach for dealing with it? Should I uninstall Malwarebytes and then try to reinstall the free version? Wait for the trial version to end? Something else? I doubt very much that it is MalwareBytes AntiMalware causing the problem. I use it on two computers here, and have seen it many others, and I've never seen it cause such a problem. My wife's computer also has the trial version running with just a few days left, and she's never had your problem. Are you running another anti-malware program too? I use Avira as my always-running anti-malware program, and I've heard that when you have two anti-malware programs running simultaneously, you can have this kind of problem. Avira is an anti-virus. Unlike MalwareBytes AntiMalware, it doesn't specialize in other kinds of malware. I, and my wife, also run an anti-virus (Kaspersky) in addition to MalwareBytes AntiMalware. As I said, no problems like yours. It's OK to run an anti-virus and MalwareBytes AntiMalware. What it's *not* OK to do is run more than one anti-virus. |
Malwarebytes problem?
Jo-Anne wrote:
Over the past week, my computer has locked up three times--to the point where I had to turn it off manually. I suspect the problem is Malwarebytes. I run the free version when I want to check for malware. However, the last time I did an update, it installed a trial version of the full program. (I don't remember being asked to confirm that I wanted it.) What made me think of this program being the problem is that today I got a message from the program that I had three more days of the trial version. Assuming that it is Malwarebytes causing the problem, what is the best approach for dealing with it? Should I uninstall Malwarebytes and then try to reinstall the free version? Wait for the trial version to end? Something else? -- Thank you, Jo-Anne Try the Reliability Monitor. Type "reliability" in the Start Globe. It should have the defaulting prog marked with a red star. Ed |
Malwarebytes problem?
Jo-Anne wrote:
Over the past week, my computer has locked up three times--to the point where I had to turn it off manually. I suspect the problem is Malwarebytes. I run the free version when I want to check for malware. However, the last time I did an update, it installed a trial version of the full program. (I don't remember being asked to confirm that I wanted it.) What made me think of this program being the problem is that today I got a message from the program that I had three more days of the trial version. Assuming that it is Malwarebytes causing the problem, what is the best approach for dealing with it? Should I uninstall Malwarebytes and then try to reinstall the free version? Wait for the trial version to end? Something else? Go into its config and disable all the real-time features. Then it behave like when it cripples itself when the trial expires to the free version. There is no longer a free-only version. They deliver only a trial version. That means its real-time features are active and can conflict with other security software unless you configure it away from its install-time defaults by disabling all the real-time features. You can only get the trial version. Instead of waiting for it to cripple itself when the trial period expires, just go ahead and disable all those payware features so it becomes an on-demand second opinion scanner again. In wanted their Anti-Ransomware (MBAR) product more than their free Anti-Malware (MBAM) product. MBAM was used only as a second opinion on-demand scanner - so only for sporadic checkups or when something seemed amiss. MBAR comes bundled in their *paid* MBAM product but not in the free version (and the trial version will disable MBAR when the trial expires and the product cripples itself). I am not allowed to install both MBAR (only beta is available to non-paying users) and MBAM the latter of which bitches that it is incompatible with MBAR (as a separate product). So I had to pick one. Since free MBAM was just an occasional on-demand second opinion scanner, it was less important than on-access always-on MBAR. |
Malwarebytes problem?
Jo-Anne wrote on 12/5/2017 9:40 AM:
Over the past week, my computer has locked up three times--to the point where I had to turn it off manually. I suspect the problem is Malwarebytes. I run the free version when I want to check for malware. However, the last time I did an update, it installed a trial version of the full program. (I don't remember being asked to confirm that I wanted it.) What made me think of this program being the problem is that today I got a message from the program that I had three more days of the trial version. Assuming that it is Malwarebytes causing the problem, what is the best approach for dealing with it? Should I uninstall Malwarebytes and then try to reinstall the free version? Wait for the trial version to end? Something else? I've had occasional lock ups on our computers but only when waking from (S3) sleep and continuing a login through the welcome screen. A while ago, with vendor assistance, I traced the problem to a weird interaction between Malwarebytes (paid version) and ESET NOD32 antivirus (also paid version). The partial solution to the problem was to delay the start of Malwarebytes - there's a setting to do this - and to put some of the Malwarebytes files in the ESET exclusion list. This seemed to break the deadly embrace almost always. (Need to check the exclusion list each time Malwarebytes goes to a new version.) The above is probably useless information unless you are using ESET too. -- Jeff Barnett |
Malwarebytes problem?
In message , Big Al
writes: On 12/05/2017 11:40 AM, Jo-Anne wrote: [] However, the last time I did an update, it installed a trial version of the full program. (I don't remember being asked to confirm that I [] Since it's such a backbone of any system (sarcasm intended), then just remove it. If you're right, things will work great. Then reinstall something after you're sure all is well. Sounds like no down side to me. +1: any prog. that installs something without asking gets a very dim look from me. As Paul said, probably get their uninstaller, if they have one, rather than trying to do it yourself. If, as KenW suggests, it reverts to the freeware version when the time runs out, rather than doing anything else (including nagging), then I'd be less cross - though still unhappy about it having done it in the first place. -- J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf The early worm gets the bird. |
Malwarebytes problem?
On 05/12/2017 16:40, Jo-Anne wrote:
Over the past week, my computer has locked up three times--to the point where I had to turn it off manually. I suspect the problem is Malwarebytes. I run the free version when I want to check for malware. However, the last time I did an update, it installed a trial version of the full program. (I don't remember being asked to confirm that I wanted it.) What made me think of this program being the problem is that today I got a message from the program that I had three more days of the trial version. Assuming that it is Malwarebytes causing the problem, what is the best approach for dealing with it? Should I uninstall Malwarebytes and then try to reinstall the free version? Wait for the trial version to end? Something else? -- Thank you, Jo-Anne Only read a couple of the replies to this, but here is my input. Some weeks ago the free version of Malwarebytes that I have installed and running in the background also installed the trial version of the Pro version. During this period, any program I opened took an age to start. I didn't have a clue what was going on until that three-day notice popped up, and I smelt a rat. I let it run for the remaining three days, and then everything returned to normal. My advice, since you only have three days left, is to leave everything as it is, let the Pro-Trial run its own natural course, and in three days time all the troubles will disappear and you will be back to normal. I've had no problems whatsoever since. It seems to be one of the perils of running freeware versions of otherwise Pro packages of anything. Hope that helps. jim |
Malwarebytes problem?
On 12/5/2017 4:27 PM, jbm wrote:
On 05/12/2017 16:40, Jo-Anne wrote: Over the past week, my computer has locked up three times--to the point where I had to turn it off manually. I suspect the problem is Malwarebytes. I run the free version when I want to check for malware. However, the last time I did an update, it installed a trial version of the full program. (I don't remember being asked to confirm that I wanted it.) What made me think of this program being the problem is that today I got a message from the program that I had three more days of the trial version. Assuming that it is Malwarebytes causing the problem, what is the best approach for dealing with it? Should I uninstall Malwarebytes and then try to reinstall the free version? Wait for the trial version to end? Something else? -- Thank you, Jo-Anne Only read a couple of the replies to this, but here is my input. Some weeks ago the free version of Malwarebytes that I have installed and running in the background also installed the trial version of the Pro version. During this period, any program I opened took an age to start. I didn't have a clue what was going on until that three-day notice popped up, and I smelt a rat. I let it run for the remaining three days, and then everything returned to normal. My advice, since you only have three days left, is to leave everything as it is, let the Pro-Trial run its own natural course, and in three days time all the troubles will disappear and you will be back to normal. I've had no problems whatsoever since. It seems to be one of the perils of running freeware versions of otherwise Pro packages of anything. Hope that helps. jim Thank you, Jim. I got so frustrated when I lost about 15 minutes worth of work by the computer freezing for the second time today that I uninstalled Malwarebytes. I'll report back if this solved the problem. -- Jo-Anne |
Malwarebytes problem?
On 12/5/2017 11:33 AM, Paul wrote:
Jo-Anne wrote: On 12/5/2017 10:52 AM, Big Al wrote: On 12/05/2017 11:40 AM, Jo-Anne wrote: Over the past week, my computer has locked up three times--to the point where I had to turn it off manually. I suspect the problem is Malwarebytes. I run the free version when I want to check for malware. However, the last time I did an update, it installed a trial version of the full program. (I don't remember being asked to confirm that I wanted it.) What made me think of this program being the problem is that today I got a message from the program that I had three more days of the trial version. Assuming that it is Malwarebytes causing the problem, what is the best approach for dealing with it? Should I uninstall Malwarebytes and then try to reinstall the free version? Wait for the trial version to end? Something else? -- Thank you, Jo-Anne Since it's such a backbone of any system (sarcasm intended), then just remove it. If you're right, things will work great. Then reinstall something after you're sure all is well. Sounds like no down side to me. Thank you, Big Al. -- Jo-Anne Every tool of this sort, has a "removal tool". So they're not to be out-done by the competition when it comes to how "sticky" their program is :-) https://support.malwarebytes.com/docs/DOC-1112 Generally, the idea is you remove the product using the Programs and Features panel first. And use the Cleaner tool afterwards. However, I have run into instruction pages, where the Cleaner is used instead of even bothering with Programs and Features. In any case, their instructions should indicate when to run it. For their "on-demand" scanner, the one which offers no real time protection, there should be less cruft left behind with things like that. ******* And as far as installed files go, some developers put a DLL in your System folder, then set the attribute to Hidden, so you can't see it. Which is an impolite practice. No wonder we need cleaners. I wouldn't have thought of this, until one day I ran into such a file by accident. Paul Thank you, Paul. I checked the Malwarebytes webpage, and it seems to be saying that you can do a regular uninstall and follow up with their cleaner if necessary. I did the regular uninstall after having the computer lock up twice today, and I'll report back on whether this solved the problem. -- Jo-Anne |
Malwarebytes problem?
On 12/5/2017 12:56 PM, Ed Cryer wrote:
Jo-Anne wrote: Over the past week, my computer has locked up three times--to the point where I had to turn it off manually. I suspect the problem is Malwarebytes. I run the free version when I want to check for malware. However, the last time I did an update, it installed a trial version of the full program. (I don't remember being asked to confirm that I wanted it.) What made me think of this program being the problem is that today I got a message from the program that I had three more days of the trial version. Assuming that it is Malwarebytes causing the problem, what is the best approach for dealing with it? Should I uninstall Malwarebytes and then try to reinstall the free version? Wait for the trial version to end? Something else? -- Thank you, Jo-Anne Try the Reliability Monitor. Type "reliability" in the Start Globe. It should have the defaulting prog marked with a red star. Ed Thank you, Ed! I never thought to check that. I just did and got the following: Windows Wireless LAN 802.11 Extensibility Framework: Stopped working Not sure what exactly it means... -- Jo-Anne |
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