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TIF FIles



 
 
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  #1  
Old May 14th 10, 02:05 PM posted to microsoft.public.windowsxp.print_fax
wjreinhard
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Posts: 2
Default TIF FIles

We have a Windows Server 2003 R2 server setup for inbound/outbound faxing.
We've run into an issue where we are receiving faxes and they are showing
streaks going down the entire page making it unreadable. These are TIF files
which by default are opened by the Windows Picture and Fax Viewer.

We have verified that nothing is wrong with the image file as we can copy it
to another computer and it opens fine. I have found many threads on the net
about this issue, but only one resolution - install IE 7. We already are
using IE7. Any other suggestions would be greatly appreciated.

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  #2  
Old May 14th 10, 07:54 PM posted to microsoft.public.windowsxp.print_fax
Andrew Rinaldi
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Posts: 23
Default TIF FIles

wjreinhard wrote:
We have a Windows Server 2003 R2 server setup for inbound/outbound faxing.
We've run into an issue where we are receiving faxes and they are showing
streaks going down the entire page making it unreadable. These are TIF files
which by default are opened by the Windows Picture and Fax Viewer.

We have verified that nothing is wrong with the image file as we can copy it
to another computer and it opens fine. I have found many threads on the net
about this issue, but only one resolution - install IE 7. We already are
using IE7. Any other suggestions would be greatly appreciated.


I suspect you have subtle image corruption because your modem does not
support ECM. Microsoft tiff viewers vary enormously in their ability to
open and display corrupted images... changing to different tools, OS's,
or even SP's can have an impact.

Try using a third party tiff viewer on your 2003 Server. I'd suggest you
try Brava! or Irfanview.

If you can view the tiff file correctly on the server with a third party
viewer then it's a fair bet that it's the lack of ECM. You could try
changing the modem, or if it's a business critical deployment, get
yourself a fax board that supports ECM.

--
Andrew Rinaldi
Mainpine Developer Support
USA +1 866 363 6680 | UK +44 1225 637 105
| www.mainpine.com
  #3  
Old May 14th 10, 07:54 PM posted to microsoft.public.windowsxp.print_fax
Andrew Rinaldi
external usenet poster
 
Posts: 23
Default TIF FIles

wjreinhard wrote:
We have a Windows Server 2003 R2 server setup for inbound/outbound faxing.
We've run into an issue where we are receiving faxes and they are showing
streaks going down the entire page making it unreadable. These are TIF files
which by default are opened by the Windows Picture and Fax Viewer.

We have verified that nothing is wrong with the image file as we can copy it
to another computer and it opens fine. I have found many threads on the net
about this issue, but only one resolution - install IE 7. We already are
using IE7. Any other suggestions would be greatly appreciated.


I suspect you have subtle image corruption because your modem does not
support ECM. Microsoft tiff viewers vary enormously in their ability to
open and display corrupted images... changing to different tools, OS's,
or even SP's can have an impact.

Try using a third party tiff viewer on your 2003 Server. I'd suggest you
try Brava! or Irfanview.

If you can view the tiff file correctly on the server with a third party
viewer then it's a fair bet that it's the lack of ECM. You could try
changing the modem, or if it's a business critical deployment, get
yourself a fax board that supports ECM.

--
Andrew Rinaldi
Mainpine Developer Support
USA +1 866 363 6680 | UK +44 1225 637 105
| www.mainpine.com
  #4  
Old January 21st 11, 01:54 PM
rusty_theron11 rusty_theron11 is offline
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First recorded activity by PCbanter: Jan 2011
Posts: 7
Default

Thanks for sharing this informative post, problem not solved completely but i hope you guys will help a lot in this regard
 




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