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#1
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blue screen of death
I have a clone laptop which has been working well until this week. My
screen turns blue when the machine boots up. I have windows xp installed. The boot-up shows the first horizontal windows status bar but then revers to a blue screen error message saying that "windows had to halt as continuing would damage the computer". It goes on to say that my video display driver is damaged. Im suspicious of this as I've been unable to start the thing in safe mode. A week earlier.. I downloaded the microsoft malware software and detected/fixed (Or so I thought) a malware item on my machine I have been able to start it in safe mode with command prompt.. Can I use this as a way in to fix the problem? Do I need to set up a boot disk? I have Mcaffee anti-virus which works well as you can tell. |
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#2
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blue screen of death
Does the blue screen have the word STOP followed by a hexadecimal number
that begins with 0x000... and a message that looks LIKE_THIS? --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazine http://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: I have a clone laptop which has been working well until this week. My screen turns blue when the machine boots up. I have windows xp installed. The boot-up shows the first horizontal windows status bar but then revers to a blue screen error message saying that "windows had to halt as continuing would damage the computer". It goes on to say that my video display driver is damaged. Im suspicious of this as I've been unable to start the thing in safe mode. A week earlier.. I downloaded the microsoft malware software and detected/fixed (Or so I thought) a malware item on my machine I have been able to start it in safe mode with command prompt.. Can I use this as a way in to fix the problem? Do I need to set up a boot disk? I have Mcaffee anti-virus which works well as you can tell. |
#3
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blue screen of death
On Oct 6, 2:01*pm, Leonard Grey wrote:
Does the blue screen have the word STOP followed by a hexadecimal number that begins with 0x000... and a message that looks LIKE_THIS? --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: I have a clone laptop which has been working well until this week. My screen turns blue when the machine boots up. I have windows xp installed. The boot-up shows the first horizontal windows status bar but then revers to a blue screen error message saying that "windows had to halt as continuing would damage the computer". *It goes on to say that my video display driver is damaged. Im suspicious of this as I've been unable to start the thing in safe mode. A week earlier.. I downloaded the microsoft malware software and detected/fixed (Or so I thought) a malware item on my machine I have been able to start it in safe mode with command prompt.. Can I use this as a way in to fix the problem? Do I need to set up a boot disk? I have Mcaffee anti-virus which works well as you can tell.- Hide quoted text - - Show quoted text - Yes it does.. there are at least 5 of these numbers. Im not at the machine right now but can pass them on tomorrow if that is of issue. |
#4
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blue screen of death
We need to know (at least):
1- Your version of Windows (including the service pack) 2- the numbers/letters after 0x00... 3- The NAME_OF_THE_ERROR 4- The exact circumstances under which you see the error. 5- Any changes to the hardware or software made recently before the error message started appearing. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazine http://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:01 pm, Leonard Grey wrote: Does the blue screen have the word STOP followed by a hexadecimal number that begins with 0x000... and a message that looks LIKE_THIS? --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: I have a clone laptop which has been working well until this week. My screen turns blue when the machine boots up. I have windows xp installed. The boot-up shows the first horizontal windows status bar but then revers to a blue screen error message saying that "windows had to halt as continuing would damage the computer". It goes on to say that my video display driver is damaged. Im suspicious of this as I've been unable to start the thing in safe mode. A week earlier.. I downloaded the microsoft malware software and detected/fixed (Or so I thought) a malware item on my machine I have been able to start it in safe mode with command prompt.. Can I use this as a way in to fix the problem? Do I need to set up a boot disk? I have Mcaffee anti-virus which works well as you can tell.- Hide quoted text - - Show quoted text - Yes it does.. there are at least 5 of these numbers. Im not at the machine right now but can pass them on tomorrow if that is of issue. |
#5
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blue screen of death
On Oct 6, 2:23*pm, Leonard Grey wrote:
We need to know (at least): 1- Your version of Windows (including the service pack) 2- the numbers/letters after 0x00... 3- The NAME_OF_THE_ERROR 4- The exact circumstances under which you see the error. 5- Any changes to the hardware or software made recently before the error message started appearing. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:01 pm, Leonard Grey wrote: Does the blue screen have the word STOP followed by a hexadecimal number that begins with 0x000... and a message that looks LIKE_THIS? --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: I have a clone laptop which has been working well until this week. My screen turns blue when the machine boots up. I have windows xp installed. The boot-up shows the first horizontal windows status bar but then revers to a blue screen error message saying that "windows had to halt as continuing would damage the computer". *It goes on to say that my video display driver is damaged. Im suspicious of this as I've been unable to start the thing in safe mode. A week earlier.. I downloaded the microsoft malware software and detected/fixed (Or so I thought) a malware item on my machine I have been able to start it in safe mode with command prompt.. Can I use this as a way in to fix the problem? Do I need to set up a boot disk? I have Mcaffee anti-virus which works well as you can tell.- Hide quoted text - - Show quoted text - Yes it does.. there are at least 5 of these numbers. *Im not at the machine right now but can pass them on tomorrow if that is of issue.- Hide quoted text - - Show quoted text - Windows XP Media Center with SP3. Message is: "a problem has been detected and windows has been shut down to prevent damage to your computer the video driver failed to initialize if this is the first time you've seen this Stop error screen, restart your computer if this screen appears again, follow these steps check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode. Technical Information: *** Stop: 0x000000B4 (0x82A43008, 0x82A44000, 0x82A3E000, 0x00050000) Beginning dump of physical memory Dumping physical memory to disk: " (this counts from 1 to 100) then it says to contact technical assistance and the computer tries to restart. Sequence: Computer is turned on...boot extends to show the "Microsoft Windows XP" with icon and horizontal progress bar.. screen is then blank for 15 seconds.. and the blue screen with note (text shown above) comes up.. The only change I can think of is software related.. A program called XP Antivirus installed itself on my computer while my son was using it. I got Mcaffee to find it and kick it off. I A few days later I installed SP 3. 1 week after that I installed the Malicious software removal tool. Ran it and found an item which I then deleted. 2 days later I received this problem message.(text noted above) My USB mouse has been acting errantly. Thankyou in advance for your help on this matter |
#6
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blue screen of death
It's possible that your computer is still infected.
To resolve the video card issue: Start your computer in Safe Mode. Once in Safe Mode go to Control Panel Add or Remove Programs and uninstall your video card software. Then go to Device Manager and uninstall the video card itself. Let your computer restart normally. Windows will detect your video card and will install its own driver. Then go to the website of your video card maker and obtain the latest driver. Follow the driver installation procedures to the letter. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazine http://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:23 pm, Leonard Grey wrote: We need to know (at least): 1- Your version of Windows (including the service pack) 2- the numbers/letters after 0x00... 3- The NAME_OF_THE_ERROR 4- The exact circumstances under which you see the error. 5- Any changes to the hardware or software made recently before the error message started appearing. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:01 pm, Leonard Grey wrote: Does the blue screen have the word STOP followed by a hexadecimal number that begins with 0x000... and a message that looks LIKE_THIS? --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: I have a clone laptop which has been working well until this week. My screen turns blue when the machine boots up. I have windows xp installed. The boot-up shows the first horizontal windows status bar but then revers to a blue screen error message saying that "windows had to halt as continuing would damage the computer". It goes on to say that my video display driver is damaged. Im suspicious of this as I've been unable to start the thing in safe mode. A week earlier.. I downloaded the microsoft malware software and detected/fixed (Or so I thought) a malware item on my machine I have been able to start it in safe mode with command prompt.. Can I use this as a way in to fix the problem? Do I need to set up a boot disk? I have Mcaffee anti-virus which works well as you can tell.- Hide quoted text - - Show quoted text - Yes it does.. there are at least 5 of these numbers. Im not at the machine right now but can pass them on tomorrow if that is of issue.- Hide quoted text - - Show quoted text - Windows XP Media Center with SP3. Message is: "a problem has been detected and windows has been shut down to prevent damage to your computer the video driver failed to initialize if this is the first time you've seen this Stop error screen, restart your computer if this screen appears again, follow these steps check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode. Technical Information: *** Stop: 0x000000B4 (0x82A43008, 0x82A44000, 0x82A3E000, 0x00050000) Beginning dump of physical memory Dumping physical memory to disk: " (this counts from 1 to 100) then it says to contact technical assistance and the computer tries to restart. Sequence: Computer is turned on...boot extends to show the "Microsoft Windows XP" with icon and horizontal progress bar.. screen is then blank for 15 seconds.. and the blue screen with note (text shown above) comes up.. The only change I can think of is software related.. A program called XP Antivirus installed itself on my computer while my son was using it. I got Mcaffee to find it and kick it off. I A few days later I installed SP 3. 1 week after that I installed the Malicious software removal tool. Ran it and found an item which I then deleted. 2 days later I received this problem message.(text noted above) My USB mouse has been acting errantly. Thankyou in advance for your help on this matter |
#7
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blue screen of death
On Oct 6, 8:53*pm, Leonard Grey wrote:
It's possible that your computer is still infected. To resolve the video card issue: Start your computer in Safe Mode. Once in Safe Mode go to Control Panel Add or Remove Programs and uninstall your video card software. Then go to Device Manager and uninstall the video card itself. Let your computer restart normally. Windows will detect your video card and will install its own driver. Then go to the website of your video card maker and obtain the latest driver. Follow the driver installation procedures to the letter. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:23 pm, Leonard Grey wrote: We need to know (at least): 1- Your version of Windows (including the service pack) 2- the numbers/letters after 0x00... 3- The NAME_OF_THE_ERROR 4- The exact circumstances under which you see the error. 5- Any changes to the hardware or software made recently before the error message started appearing. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:01 pm, Leonard Grey wrote: Does the blue screen have the word STOP followed by a hexadecimal number that begins with 0x000... and a message that looks LIKE_THIS? --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: I have a clone laptop which has been working well until this week. My screen turns blue when the machine boots up. I have windows xp installed. The boot-up shows the first horizontal windows status bar but then revers to a blue screen error message saying that "windows had to halt as continuing would damage the computer". *It goes on to say that my video display driver is damaged. Im suspicious of this as I've been unable to start the thing in safe mode. A week earlier.. I downloaded the microsoft malware software and detected/fixed (Or so I thought) a malware item on my machine I have been able to start it in safe mode with command prompt.. Can I use this as a way in to fix the problem? Do I need to set up a boot disk? I have Mcaffee anti-virus which works well as you can tell.- Hide quoted text - - Show quoted text - Yes it does.. there are at least 5 of these numbers. *Im not at the machine right now but can pass them on tomorrow if that is of issue.- Hide quoted text - - Show quoted text - Windows XP Media Center with SP3. Message is: "a problem has been detected and windows has been shut down to prevent damage to your computer the video driver failed to initialize if this is the first time you've seen this Stop error screen, restart your computer if this screen appears again, follow these steps check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. *Disable BIOS memory options such as caching or shadowing. *If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode. Technical Information: *** Stop: 0x000000B4 *(0x82A43008, 0x82A44000, 0x82A3E000, 0x00050000) Beginning dump of physical memory Dumping physical memory to disk: " (this counts from 1 to 100) then it says to contact technical assistance and the computer tries to restart. Sequence: Computer is turned on...boot extends to show the "Microsoft Windows XP" with icon and horizontal progress bar.. screen is then blank for 15 seconds.. and the blue screen with note (text shown above) comes up.. The only change I can think of is software related.. A program called XP Antivirus installed itself on my computer while my son was using it. I got Mcaffee to find it and kick it off. I A few days later I installed SP 3. 1 week after that I installed the Malicious software removal tool. Ran it and found an item which I then deleted. 2 days later I received this problem message.(text noted above) My USB mouse has been acting errantly. Thankyou in advance for your help on this matter- Hide quoted text - - Show quoted text - Thankyou for your time on this matter, I really appreciate your help. The only problem with the safe mode suggestion is that I have the same blue screen when trying to go to safe mode. I get the F8 screen as suggested with no problem and choose safe mode.. same sequence as for normal startup with the blue message. This does prompt me to think a virus as safe mode should get me past a bad video driver wouldn't you think? |
#8
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blue screen of death
See below.
--- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazine http://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 8:53 pm, Leonard Grey wrote: It's possible that your computer is still infected. To resolve the video card issue: Start your computer in Safe Mode. Once in Safe Mode go to Control Panel Add or Remove Programs and uninstall your video card software. Then go to Device Manager and uninstall the video card itself. Let your computer restart normally. Windows will detect your video card and will install its own driver. Then go to the website of your video card maker and obtain the latest driver. Follow the driver installation procedures to the letter. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:23 pm, Leonard Grey wrote: We need to know (at least): 1- Your version of Windows (including the service pack) 2- the numbers/letters after 0x00... 3- The NAME_OF_THE_ERROR 4- The exact circumstances under which you see the error. 5- Any changes to the hardware or software made recently before the error message started appearing. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:01 pm, Leonard Grey wrote: Does the blue screen have the word STOP followed by a hexadecimal number that begins with 0x000... and a message that looks LIKE_THIS? --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: I have a clone laptop which has been working well until this week. My screen turns blue when the machine boots up. I have windows xp installed. The boot-up shows the first horizontal windows status bar but then revers to a blue screen error message saying that "windows had to halt as continuing would damage the computer". It goes on to say that my video display driver is damaged. Im suspicious of this as I've been unable to start the thing in safe mode. A week earlier.. I downloaded the microsoft malware software and detected/fixed (Or so I thought) a malware item on my machine I have been able to start it in safe mode with command prompt.. Can I use this as a way in to fix the problem? Do I need to set up a boot disk? I have Mcaffee anti-virus which works well as you can tell.- Hide quoted text - - Show quoted text - Yes it does.. there are at least 5 of these numbers. Im not at the machine right now but can pass them on tomorrow if that is of issue.- Hide quoted text - - Show quoted text - Windows XP Media Center with SP3. Message is: "a problem has been detected and windows has been shut down to prevent damage to your computer the video driver failed to initialize if this is the first time you've seen this Stop error screen, restart your computer if this screen appears again, follow these steps check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode. Technical Information: *** Stop: 0x000000B4 (0x82A43008, 0x82A44000, 0x82A3E000, 0x00050000) Beginning dump of physical memory Dumping physical memory to disk: " (this counts from 1 to 100) then it says to contact technical assistance and the computer tries to restart. Sequence: Computer is turned on...boot extends to show the "Microsoft Windows XP" with icon and horizontal progress bar.. screen is then blank for 15 seconds.. and the blue screen with note (text shown above) comes up.. The only change I can think of is software related.. A program called XP Antivirus installed itself on my computer while my son was using it. I got Mcaffee to find it and kick it off. I A few days later I installed SP 3. 1 week after that I installed the Malicious software removal tool. Ran it and found an item which I then deleted. 2 days later I received this problem message.(text noted above) My USB mouse has been acting errantly. Thankyou in advance for your help on this matter- Hide quoted text - - Show quoted text - Thankyou for your time on this matter, I really appreciate your help. The only problem with the safe mode suggestion is that I have the same blue screen when trying to go to safe mode. I get the F8 screen as suggested with no problem and choose safe mode.. same sequence as for normal startup with the blue message. This does prompt me to think a virus as safe mode should get me past a bad video driver wouldn't you think? Correct. When you start in Safe Mode, your video software is not loaded. In its place, Windows uses its own plain vanilla VGA driver. It seems your computer is still infected, I'm afraid. Did you recently install a new video card? If so, open the case and re-seat the card. Make sure it's in there snug and tight. Also make sure the card is not physically damaged and that the gold contacts are not bent. No need to ask how I know to mention it. ;-) Otherwise, I think you're dealing with an infection. |
#9
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blue screen of death
On Oct 7, 9:52*am, Leonard Grey wrote:
See below. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 8:53 pm, Leonard Grey wrote: It's possible that your computer is still infected. To resolve the video card issue: Start your computer in Safe Mode. Once in Safe Mode go to Control Panel Add or Remove Programs and uninstall your video card software. Then go to Device Manager and uninstall the video card itself. Let your computer restart normally. Windows will detect your video card and will install its own driver. Then go to the website of your video card maker and obtain the latest driver. Follow the driver installation procedures to the letter. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:23 pm, Leonard Grey wrote: We need to know (at least): 1- Your version of Windows (including the service pack) 2- the numbers/letters after 0x00... 3- The NAME_OF_THE_ERROR 4- The exact circumstances under which you see the error. 5- Any changes to the hardware or software made recently before the error message started appearing. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:01 pm, Leonard Grey wrote: Does the blue screen have the word STOP followed by a hexadecimal number that begins with 0x000... and a message that looks LIKE_THIS? --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: I have a clone laptop which has been working well until this week.. My screen turns blue when the machine boots up. I have windows xp installed. The boot-up shows the first horizontal windows status bar but then revers to a blue screen error message saying that "windows had to halt as continuing would damage the computer". *It goes on to say that my video display driver is damaged. Im suspicious of this as I've been unable to start the thing in safe mode. A week earlier.. I downloaded the microsoft malware software and detected/fixed (Or so I thought) a malware item on my machine I have been able to start it in safe mode with command prompt.. Can I use this as a way in to fix the problem? Do I need to set up a boot disk? I have Mcaffee anti-virus which works well as you can tell.- Hide quoted text - - Show quoted text - Yes it does.. there are at least 5 of these numbers. *Im not at the machine right now but can pass them on tomorrow if that is of issue..- Hide quoted text - - Show quoted text - Windows XP Media Center with SP3. Message is: "a problem has been detected and windows has been shut down to prevent damage to your computer the video driver failed to initialize if this is the first time you've seen this Stop error screen, restart your computer if this screen appears again, follow these steps check to make sure any new hardware or software is properly installed.. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. *Disable BIOS memory options such as caching or shadowing. *If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode. Technical Information: *** Stop: 0x000000B4 *(0x82A43008, 0x82A44000, 0x82A3E000, 0x00050000) Beginning dump of physical memory Dumping physical memory to disk: " (this counts from 1 to 100) then it says to contact technical assistance and the computer tries to restart. Sequence: Computer is turned on...boot extends to show the "Microsoft Windows XP" with icon and horizontal progress bar.. screen is then blank for 15 seconds.. and the blue screen with note (text shown above) comes up.. The only change I can think of is software related.. A program called XP Antivirus installed itself on my computer while my son was using it. I got Mcaffee to find it and kick it off. I A few days later I installed SP 3. 1 week after that I installed the Malicious software removal tool. Ran it and found an item which I then deleted. 2 days later I received this problem message.(text noted above) My USB mouse has been acting errantly. Thankyou in advance for your help on this matter- Hide quoted text - - Show quoted text - Thankyou for your time on this matter, I really appreciate your help. The only problem with the safe mode suggestion is that I have the same blue screen when trying to go to safe mode. *I get the F8 screen as suggested with no problem and choose safe mode.. same sequence as for normal startup with the blue message. *This does prompt me to think a virus as safe mode should get me past a bad video driver wouldn't you think? Correct. When you start in Safe Mode, your video software is not loaded. In its place, Windows uses its own plain vanilla VGA driver. It seems your computer is still infected, I'm afraid. Did you recently install a new video card? If so, open the case and re-seat the card. Make sure it's in there snug and tight. Also make sure the card is not physically damaged and that the gold contacts are not bent. No need to ask how I know to mention it. *;-) Otherwise, I think you're dealing with an infection.- Hide quoted text - - Show quoted text - OK. Im going to look for a rescue disc of some type that has an anti- virus on it. Im guessing the virus has to be cleared at boot-up. Is there such a thing as a bios virus which invects the flash bios? |
#10
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blue screen of death
I'll bottom post for you.
--- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazine http://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 7, 9:52 am, Leonard Grey wrote: See below. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 8:53 pm, Leonard Grey wrote: It's possible that your computer is still infected. To resolve the video card issue: Start your computer in Safe Mode. Once in Safe Mode go to Control Panel Add or Remove Programs and uninstall your video card software. Then go to Device Manager and uninstall the video card itself. Let your computer restart normally. Windows will detect your video card and will install its own driver. Then go to the website of your video card maker and obtain the latest driver. Follow the driver installation procedures to the letter. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:23 pm, Leonard Grey wrote: We need to know (at least): 1- Your version of Windows (including the service pack) 2- the numbers/letters after 0x00... 3- The NAME_OF_THE_ERROR 4- The exact circumstances under which you see the error. 5- Any changes to the hardware or software made recently before the error message started appearing. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:01 pm, Leonard Grey wrote: Does the blue screen have the word STOP followed by a hexadecimal number that begins with 0x000... and a message that looks LIKE_THIS? --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: I have a clone laptop which has been working well until this week. My screen turns blue when the machine boots up. I have windows xp installed. The boot-up shows the first horizontal windows status bar but then revers to a blue screen error message saying that "windows had to halt as continuing would damage the computer". It goes on to say that my video display driver is damaged. Im suspicious of this as I've been unable to start the thing in safe mode. A week earlier.. I downloaded the microsoft malware software and detected/fixed (Or so I thought) a malware item on my machine I have been able to start it in safe mode with command prompt.. Can I use this as a way in to fix the problem? Do I need to set up a boot disk? I have Mcaffee anti-virus which works well as you can tell.- Hide quoted text - - Show quoted text - Yes it does.. there are at least 5 of these numbers. Im not at the machine right now but can pass them on tomorrow if that is of issue.- Hide quoted text - - Show quoted text - Windows XP Media Center with SP3. Message is: "a problem has been detected and windows has been shut down to prevent damage to your computer the video driver failed to initialize if this is the first time you've seen this Stop error screen, restart your computer if this screen appears again, follow these steps check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode. Technical Information: *** Stop: 0x000000B4 (0x82A43008, 0x82A44000, 0x82A3E000, 0x00050000) Beginning dump of physical memory Dumping physical memory to disk: " (this counts from 1 to 100) then it says to contact technical assistance and the computer tries to restart. Sequence: Computer is turned on...boot extends to show the "Microsoft Windows XP" with icon and horizontal progress bar.. screen is then blank for 15 seconds.. and the blue screen with note (text shown above) comes up.. The only change I can think of is software related.. A program called XP Antivirus installed itself on my computer while my son was using it. I got Mcaffee to find it and kick it off. I A few days later I installed SP 3. 1 week after that I installed the Malicious software removal tool. Ran it and found an item which I then deleted. 2 days later I received this problem message.(text noted above) My USB mouse has been acting errantly. Thankyou in advance for your help on this matter- Hide quoted text - - Show quoted text - Thankyou for your time on this matter, I really appreciate your help. The only problem with the safe mode suggestion is that I have the same blue screen when trying to go to safe mode. I get the F8 screen as suggested with no problem and choose safe mode.. same sequence as for normal startup with the blue message. This does prompt me to think a virus as safe mode should get me past a bad video driver wouldn't you think? Correct. When you start in Safe Mode, your video software is not loaded. In its place, Windows uses its own plain vanilla VGA driver. It seems your computer is still infected, I'm afraid. Did you recently install a new video card? If so, open the case and re-seat the card. Make sure it's in there snug and tight. Also make sure the card is not physically damaged and that the gold contacts are not bent. No need to ask how I know to mention it. ;-) Otherwise, I think you're dealing with an infection.- Hide quoted text - - Show quoted text - OK. Im going to look for a rescue disc of some type that has an anti- virus on it. Im guessing the virus has to be cleared at boot-up. Is there such a thing as a bios virus which invects the flash bios? I do not know if the BIOS can be infected, but that is not the point since the BIOS is not involved in your problem. Rather than look for a CD with out-of-date malware signatures, remove the hard disk from your computer and put it into a second computer with a comprehensive, up to date malware scanner. Use the good computer to scan your hard disk. |
#11
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blue screen of death
On Oct 7, 11:07*am, Leonard Grey wrote:
I'll bottom post for you. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 7, 9:52 am, Leonard Grey wrote: See below. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 8:53 pm, Leonard Grey wrote: It's possible that your computer is still infected. To resolve the video card issue: Start your computer in Safe Mode. Once in Safe Mode go to Control Panel Add or Remove Programs and uninstall your video card software. Then go to Device Manager and uninstall the video card itself. Let your computer restart normally. Windows will detect your video card and will install its own driver. Then go to the website of your video card maker and obtain the latest driver. Follow the driver installation procedures to the letter. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:23 pm, Leonard Grey wrote: We need to know (at least): 1- Your version of Windows (including the service pack) 2- the numbers/letters after 0x00... 3- The NAME_OF_THE_ERROR 4- The exact circumstances under which you see the error. 5- Any changes to the hardware or software made recently before the error message started appearing. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:01 pm, Leonard Grey wrote: Does the blue screen have the word STOP followed by a hexadecimal number that begins with 0x000... and a message that looks LIKE_THIS? --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: I have a clone laptop which has been working well until this week. My screen turns blue when the machine boots up. I have windows xp installed. The boot-up shows the first horizontal windows status bar but then revers to a blue screen error message saying that "windows had to halt as continuing would damage the computer". *It goes on to say that my video display driver is damaged. Im suspicious of this as I've been unable to start the thing in safe mode. A week earlier.. I downloaded the microsoft malware software and detected/fixed (Or so I thought) a malware item on my machine I have been able to start it in safe mode with command prompt.. Can I use this as a way in to fix the problem? Do I need to set up a boot disk? I have Mcaffee anti-virus which works well as you can tell.- Hide quoted text - - Show quoted text - Yes it does.. there are at least 5 of these numbers. *Im not at the machine right now but can pass them on tomorrow if that is of issue.- Hide quoted text - - Show quoted text - Windows XP Media Center with SP3. Message is: "a problem has been detected and windows has been shut down to prevent damage to your computer the video driver failed to initialize if this is the first time you've seen this Stop error screen, restart your computer if this screen appears again, follow these steps check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. *Disable BIOS memory options such as caching or shadowing. *If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode. Technical Information: *** Stop: 0x000000B4 *(0x82A43008, 0x82A44000, 0x82A3E000, 0x00050000) Beginning dump of physical memory Dumping physical memory to disk: " (this counts from 1 to 100) then it says to contact technical assistance and the computer tries to restart. Sequence: Computer is turned on...boot extends to show the "Microsoft Windows XP" with icon and horizontal progress bar.. screen is then blank for 15 seconds.. and the blue screen with note (text shown above) comes up.. The only change I can think of is software related.. A program called XP Antivirus installed itself on my computer while my son was using it. I got Mcaffee to find it and kick it off. I A few days later I installed SP 3. 1 week after that I installed the Malicious software removal tool. Ran it and found an item which I then deleted. 2 days later I received this problem message.(text noted above) My USB mouse has been acting errantly. Thankyou in advance for your help on this matter- Hide quoted text - - Show quoted text - Thankyou for your time on this matter, I really appreciate your help. The only problem with the safe mode suggestion is that I have the same blue screen when trying to go to safe mode. *I get the F8 screen as suggested with no problem and choose safe mode.. same sequence as for normal startup with the blue message. *This does prompt me to think a virus as safe mode should get me past a bad video driver wouldn't you think? Correct. When you start in Safe Mode, your video software is not loaded. In its place, Windows uses its own plain vanilla VGA driver. It seems your computer is still infected, I'm afraid. Did you recently install a new video card? If so, open the case and re-seat the card. Make sure it's in there snug and tight. Also make sure the card is not physically damaged and that the gold contacts are not bent. No need to ask how I know to mention it. *;-) Otherwise, I think you're dealing with an infection.- Hide quoted text - - Show quoted text - OK. Im going to look for a rescue disc of some type that has an anti- virus on it. Im guessing the virus has to be cleared at boot-up. *Is there such a thing as a bios virus which invects the flash bios? I do not know if the BIOS can be infected, but that is not the point since the BIOS is not involved in your problem. Rather than look for a CD with out-of-date malware signatures, remove the hard disk from your computer and put it into a second computer with a comprehensive, up to date malware scanner. Use the good computer to scan your hard disk.- Hide quoted text - - Show quoted text - OK . Because it is a laptop harddrive.. can I take it out and run it on a desktop? Is there an adapter that I can use or will the desktop ribbon cable be able to connect into it? |
#12
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blue screen of death
See below.
--- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazine http://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 7, 11:07 am, Leonard Grey wrote: I'll bottom post for you. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 7, 9:52 am, Leonard Grey wrote: See below. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 8:53 pm, Leonard Grey wrote: It's possible that your computer is still infected. To resolve the video card issue: Start your computer in Safe Mode. Once in Safe Mode go to Control Panel Add or Remove Programs and uninstall your video card software. Then go to Device Manager and uninstall the video card itself. Let your computer restart normally. Windows will detect your video card and will install its own driver. Then go to the website of your video card maker and obtain the latest driver. Follow the driver installation procedures to the letter. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:23 pm, Leonard Grey wrote: We need to know (at least): 1- Your version of Windows (including the service pack) 2- the numbers/letters after 0x00... 3- The NAME_OF_THE_ERROR 4- The exact circumstances under which you see the error. 5- Any changes to the hardware or software made recently before the error message started appearing. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:01 pm, Leonard Grey wrote: Does the blue screen have the word STOP followed by a hexadecimal number that begins with 0x000... and a message that looks LIKE_THIS? --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: I have a clone laptop which has been working well until this week. My screen turns blue when the machine boots up. I have windows xp installed. The boot-up shows the first horizontal windows status bar but then revers to a blue screen error message saying that "windows had to halt as continuing would damage the computer". It goes on to say that my video display driver is damaged. Im suspicious of this as I've been unable to start the thing in safe mode. A week earlier.. I downloaded the microsoft malware software and detected/fixed (Or so I thought) a malware item on my machine I have been able to start it in safe mode with command prompt.. Can I use this as a way in to fix the problem? Do I need to set up a boot disk? I have Mcaffee anti-virus which works well as you can tell.- Hide quoted text - - Show quoted text - Yes it does.. there are at least 5 of these numbers. Im not at the machine right now but can pass them on tomorrow if that is of issue.- Hide quoted text - - Show quoted text - Windows XP Media Center with SP3. Message is: "a problem has been detected and windows has been shut down to prevent damage to your computer the video driver failed to initialize if this is the first time you've seen this Stop error screen, restart your computer if this screen appears again, follow these steps check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode. Technical Information: *** Stop: 0x000000B4 (0x82A43008, 0x82A44000, 0x82A3E000, 0x00050000) Beginning dump of physical memory Dumping physical memory to disk: " (this counts from 1 to 100) then it says to contact technical assistance and the computer tries to restart. Sequence: Computer is turned on...boot extends to show the "Microsoft Windows XP" with icon and horizontal progress bar.. screen is then blank for 15 seconds.. and the blue screen with note (text shown above) comes up.. The only change I can think of is software related.. A program called XP Antivirus installed itself on my computer while my son was using it. I got Mcaffee to find it and kick it off. I A few days later I installed SP 3. 1 week after that I installed the Malicious software removal tool. Ran it and found an item which I then deleted. 2 days later I received this problem message.(text noted above) My USB mouse has been acting errantly. Thankyou in advance for your help on this matter- Hide quoted text - - Show quoted text - Thankyou for your time on this matter, I really appreciate your help. The only problem with the safe mode suggestion is that I have the same blue screen when trying to go to safe mode. I get the F8 screen as suggested with no problem and choose safe mode.. same sequence as for normal startup with the blue message. This does prompt me to think a virus as safe mode should get me past a bad video driver wouldn't you think? Correct. When you start in Safe Mode, your video software is not loaded. In its place, Windows uses its own plain vanilla VGA driver. It seems your computer is still infected, I'm afraid. Did you recently install a new video card? If so, open the case and re-seat the card. Make sure it's in there snug and tight. Also make sure the card is not physically damaged and that the gold contacts are not bent. No need to ask how I know to mention it. ;-) Otherwise, I think you're dealing with an infection.- Hide quoted text - - Show quoted text - OK. Im going to look for a rescue disc of some type that has an anti- virus on it. Im guessing the virus has to be cleared at boot-up. Is there such a thing as a bios virus which invects the flash bios? I do not know if the BIOS can be infected, but that is not the point since the BIOS is not involved in your problem. Rather than look for a CD with out-of-date malware signatures, remove the hard disk from your computer and put it into a second computer with a comprehensive, up to date malware scanner. Use the good computer to scan your hard disk.- Hide quoted text - - Show quoted text - OK . Because it is a laptop harddrive.. can I take it out and run it on a desktop? Is there an adapter that I can use or will the desktop ribbon cable be able to connect into it? Yes, there is an adapter, but I have not used a laptop regularly in years and so I am not familiar with the hardware. I /think/ you can put your hard drive into an enclosure and connect it to another computer via USB. But I am out of my depth here. |
#13
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blue screen of death
On Oct 7, 3:56*pm, Leonard Grey wrote:
See below. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 7, 11:07 am, Leonard Grey wrote: I'll bottom post for you. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 7, 9:52 am, Leonard Grey wrote: See below. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 8:53 pm, Leonard Grey wrote: It's possible that your computer is still infected. To resolve the video card issue: Start your computer in Safe Mode. Once in Safe Mode go to Control Panel Add or Remove Programs and uninstall your video card software. Then go to Device Manager and uninstall the video card itself. Let your computer restart normally. Windows will detect your video card and will install its own driver. Then go to the website of your video card maker and obtain the latest driver. Follow the driver installation procedures to the letter. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:23 pm, Leonard Grey wrote: We need to know (at least): 1- Your version of Windows (including the service pack) 2- the numbers/letters after 0x00... 3- The NAME_OF_THE_ERROR 4- The exact circumstances under which you see the error. 5- Any changes to the hardware or software made recently before the error message started appearing. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:01 pm, Leonard Grey wrote: Does the blue screen have the word STOP followed by a hexadecimal number that begins with 0x000... and a message that looks LIKE_THIS? --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: I have a clone laptop which has been working well until this week. My screen turns blue when the machine boots up. I have windows xp installed. The boot-up shows the first horizontal windows status bar but then revers to a blue screen error message saying that "windows had to halt as continuing would damage the computer". *It goes on to say that my video display driver is damaged. Im suspicious of this as I've been unable to start the thing in safe mode. A week earlier.. I downloaded the microsoft malware software and detected/fixed (Or so I thought) a malware item on my machine I have been able to start it in safe mode with command prompt... Can I use this as a way in to fix the problem? Do I need to set up a boot disk? I have Mcaffee anti-virus which works well as you can tell.- Hide quoted text - - Show quoted text - Yes it does.. there are at least 5 of these numbers. *Im not at the machine right now but can pass them on tomorrow if that is of issue.- Hide quoted text - - Show quoted text - Windows XP Media Center with SP3. Message is: "a problem has been detected and windows has been shut down to prevent damage to your computer the video driver failed to initialize if this is the first time you've seen this Stop error screen, restart your computer if this screen appears again, follow these steps check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. *Disable BIOS memory options such as caching or shadowing. *If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode. Technical Information: *** Stop: 0x000000B4 *(0x82A43008, 0x82A44000, 0x82A3E000, 0x00050000) Beginning dump of physical memory Dumping physical memory to disk: " (this counts from 1 to 100) then it says to contact technical assistance and the computer tries to restart. Sequence: Computer is turned on...boot extends to show the "Microsoft Windows XP" with icon and horizontal progress bar.. screen is then blank for 15 seconds.. and the blue screen with note (text shown above) comes up.. The only change I can think of is software related.. A program called XP Antivirus installed itself on my computer while my son was using it. I got Mcaffee to find it and kick it off. I A few days later I installed SP 3. 1 week after that I installed the Malicious software removal tool. Ran it and found an item which I then deleted. 2 days later I received this problem message.(text noted above) My USB mouse has been acting errantly. Thankyou in advance for your help on this matter- Hide quoted text - - Show quoted text - Thankyou for your time on this matter, I really appreciate your help. The only problem with the safe mode suggestion is that I have the same blue screen when trying to go to safe mode. *I get the F8 screen as suggested with no problem and choose safe mode.. same sequence as for normal startup with the blue message. *This does prompt me to think a virus as safe mode should get me past a bad video driver wouldn't you think? Correct. When you start in Safe Mode, your video software is not loaded. In its place, Windows uses its own plain vanilla VGA driver. It seems your computer is still infected, I'm afraid. Did you recently install a new video card? If so, open the case and re-seat the card. Make sure it's in there snug and tight. Also make sure the card is not physically damaged and that the gold contacts are not bent. No need to ask how I know to mention it. *;-) Otherwise, I think you're dealing with an infection.- Hide quoted text - - Show quoted text - OK. Im going to look for a rescue disc of some type that has an anti- virus on it. Im guessing the virus has to be cleared at boot-up. *Is there such a thing as a bios virus which invects the flash bios? I do not know if the BIOS can be infected, but that is not the point since the BIOS is not involved in your problem. Rather than look for a CD with out-of-date malware signatures, remove the hard disk from your computer and put it into a second computer with a comprehensive, up to date malware scanner. Use the good computer to scan your hard disk.- Hide quoted text - - Show quoted text - OK . *Because it is a laptop harddrive.. can I take it out and run it on a desktop? Is there an adapter that I can use or will the desktop ribbon cable be able to connect into it? Yes, there is an adapter, but I have not used a laptop regularly in years and so I am not familiar with the hardware. I /think/ you can put your hard drive into an enclosure and connect it to another computer via USB. But I am out of my depth here.- Hide quoted text - - Show quoted text - Im going to pop it out tonight and have a look. Thanks again for your help. |
#14
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blue screen of death
See below
"sw" wrote in message ... On Oct 7, 3:56 pm, Leonard Grey wrote: See below. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 7, 11:07 am, Leonard Grey wrote: I'll bottom post for you. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 7, 9:52 am, Leonard Grey wrote: See below. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 8:53 pm, Leonard Grey wrote: It's possible that your computer is still infected. To resolve the video card issue: Start your computer in Safe Mode. Once in Safe Mode go to Control Panel Add or Remove Programs and uninstall your video card software. Then go to Device Manager and uninstall the video card itself. Let your computer restart normally. Windows will detect your video card and will install its own driver. Then go to the website of your video card maker and obtain the latest driver. Follow the driver installation procedures to the letter. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:23 pm, Leonard Grey wrote: We need to know (at least): 1- Your version of Windows (including the service pack) 2- the numbers/letters after 0x00... 3- The NAME_OF_THE_ERROR 4- The exact circumstances under which you see the error. 5- Any changes to the hardware or software made recently before the error message started appearing. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:01 pm, Leonard Grey wrote: Does the blue screen have the word STOP followed by a hexadecimal number that begins with 0x000... and a message that looks LIKE_THIS? --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: I have a clone laptop which has been working well until this week. My screen turns blue when the machine boots up. I have windows xp installed. The boot-up shows the first horizontal windows status bar but then revers to a blue screen error message saying that "windows had to halt as continuing would damage the computer". It goes on to say that my video display driver is damaged. Im suspicious of this as I've been unable to start the thing in safe mode. A week earlier.. I downloaded the microsoft malware software and detected/fixed (Or so I thought) a malware item on my machine I have been able to start it in safe mode with command prompt.. Can I use this as a way in to fix the problem? Do I need to set up a boot disk? I have Mcaffee anti-virus which works well as you can tell.- Hide quoted text - - Show quoted text - Yes it does.. there are at least 5 of these numbers. Im not at the machine right now but can pass them on tomorrow if that is of issue.- Hide quoted text - - Show quoted text - Windows XP Media Center with SP3. Message is: "a problem has been detected and windows has been shut down to prevent damage to your computer the video driver failed to initialize if this is the first time you've seen this Stop error screen, restart your computer if this screen appears again, follow these steps check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode. Technical Information: *** Stop: 0x000000B4 (0x82A43008, 0x82A44000, 0x82A3E000, 0x00050000) Beginning dump of physical memory Dumping physical memory to disk: " (this counts from 1 to 100) then it says to contact technical assistance and the computer tries to restart. Sequence: Computer is turned on...boot extends to show the "Microsoft Windows XP" with icon and horizontal progress bar.. screen is then blank for 15 seconds.. and the blue screen with note (text shown above) comes up.. The only change I can think of is software related.. A program called XP Antivirus installed itself on my computer while my son was using it. I got Mcaffee to find it and kick it off. I A few days later I installed SP 3. 1 week after that I installed the Malicious software removal tool. Ran it and found an item which I then deleted. 2 days later I received this problem message.(text noted above) My USB mouse has been acting errantly. Thankyou in advance for your help on this matter- Hide quoted text - - Show quoted text - Thankyou for your time on this matter, I really appreciate your help. The only problem with the safe mode suggestion is that I have the same blue screen when trying to go to safe mode. I get the F8 screen as suggested with no problem and choose safe mode.. same sequence as for normal startup with the blue message. This does prompt me to think a virus as safe mode should get me past a bad video driver wouldn't you think? Correct. When you start in Safe Mode, your video software is not loaded. In its place, Windows uses its own plain vanilla VGA driver. It seems your computer is still infected, I'm afraid. Did you recently install a new video card? If so, open the case and re-seat the card. Make sure it's in there snug and tight. Also make sure the card is not physically damaged and that the gold contacts are not bent. No need to ask how I know to mention it. ;-) Otherwise, I think you're dealing with an infection.- Hide quoted text - - Show quoted text - OK. Im going to look for a rescue disc of some type that has an anti- virus on it. Im guessing the virus has to be cleared at boot-up. Is there such a thing as a bios virus which invects the flash bios? I do not know if the BIOS can be infected, but that is not the point since the BIOS is not involved in your problem. Rather than look for a CD with out-of-date malware signatures, remove the hard disk from your computer and put it into a second computer with a comprehensive, up to date malware scanner. Use the good computer to scan your hard disk.- Hide quoted text - - Show quoted text - OK . Because it is a laptop harddrive.. can I take it out and run it on a desktop? Is there an adapter that I can use or will the desktop ribbon cable be able to connect into it? Yes, there is an adapter, but I have not used a laptop regularly in years and so I am not familiar with the hardware. I /think/ you can put your hard drive into an enclosure and connect it to another computer via USB. But I am out of my depth here.- Hide quoted text - - Show quoted text - Im going to pop it out tonight and have a look. Thanks again for your help. Buy a USB enclosure for a 2.5 inch drive. Install the laptop drive in this enclosure. Jim |
#15
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blue screen of death
On Oct 8, 2:20*pm, "Phydeaux"
wrote: Jim wrote: See below "sw" wrote in message .... On Oct 7, 3:56 pm, Leonard Grey wrote: See below. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 7, 11:07 am, Leonard Grey wrote: I'll bottom post for you. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 7, 9:52 am, Leonard Grey wrote: See below. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 8:53 pm, Leonard Grey wrote: It's possible that your computer is still infected. To resolve the video card issue: Start your computer in Safe Mode. Once in Safe Mode go to Control Panel Add or Remove Programs and uninstall your video card software. Then go to Device Manager and uninstall the video card itself. Let your computer restart normally. Windows will detect your video card and will install its own driver. Then go to the website of your video card maker and obtain the latest driver. Follow the driver installation procedures to the letter. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:23 pm, Leonard Grey wrote: We need to know (at least): 1- Your version of Windows (including the service pack) 2- the numbers/letters after 0x00... 3- The NAME_OF_THE_ERROR 4- The exact circumstances under which you see the error. 5- Any changes to the hardware or software made recently before the error message started appearing. --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: On Oct 6, 2:01 pm, Leonard Grey wrote: Does the blue screen have the word STOP followed by a hexadecimal number that begins with 0x000... and a message that looks LIKE_THIS? --- Leonard Grey Errare humanum est "A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp sw wrote: I have a clone laptop which has been working well until this week. My screen turns blue when the machine boots up. I have windows xp installed. The boot-up shows the first horizontal windows status bar but then revers to a blue screen error message saying that "windows had to halt as continuing would damage the computer". It goes on to say that my video display driver is damaged. Im suspicious of this as I've been unable to start the thing in safe mode. A week earlier.. I downloaded the microsoft malware software and detected/fixed (Or so I thought) a malware item on my machine I have been able to start it in safe mode with command prompt.. Can I use this as a way in to fix the problem? Do I need to set up a boot disk? I have Mcaffee anti-virus which works well as you can tell.- Hide quoted text - - Show quoted text - Yes it does.. there are at least 5 of these numbers. Im not at the machine right now but can pass them on tomorrow if that is of issue.- Hide quoted text - - Show quoted text - Windows XP Media Center with SP3. Message is: "a problem has been detected and windows has been shut down to prevent damage to your computer the video driver failed to initialize if this is the first time you've seen this Stop error screen, restart your computer if this screen appears again, follow these steps check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode. Technical Information: *** Stop: 0x000000B4 (0x82A43008, 0x82A44000, 0x82A3E000, 0x00050000) Beginning dump of physical memory Dumping physical memory to disk: " (this counts from 1 to 100) then it says to contact technical assistance and the computer tries to restart. Sequence: Computer is turned on...boot extends to show the "Microsoft Windows XP" with icon and horizontal progress bar.. screen is then blank for 15 seconds.. and the blue screen with note (text shown above) comes up.. The only change I can think of is software related.. A program called XP Antivirus installed itself on my computer while my son was using it. I got Mcaffee to find it and kick it off. I A few days later I installed SP 3. 1 week after that I installed the Malicious software removal tool. Ran it and found an item which I then deleted. 2 days later I received this problem message.(text noted above) My USB mouse has been acting errantly. Thankyou in advance for your help on this matter- Hide quoted text - - Show quoted text - Thankyou for your time on this matter, I really appreciate your help. The only problem with the safe mode suggestion is that I have the same blue screen when trying to go to safe mode. I get the F8 screen as suggested with no problem and choose safe mode.. same sequence as for normal startup with the blue message. This does prompt me to think a virus as safe mode should get me past a bad video driver wouldn't you think? Correct. When you start in Safe Mode, your video software is not loaded. In its place, Windows uses its own plain vanilla VGA driver. It seems your computer is still infected, I'm afraid. Did you recently install a new video card? If so, open the case and re-seat the card. Make sure it's in there snug and tight. Also make sure the card is not physically damaged and that the gold contacts are not bent. No need to ask how I know to mention it. ;-) Otherwise, I think you're dealing with an infection.- Hide quoted text - - Show quoted text - OK. Im going to look for a rescue disc of some type that has an anti- virus on it. Im guessing the virus has to be cleared at boot-up. Is there such a thing as a bios virus which invects the flash bios? I do not know if the BIOS can be infected, but that is not the point since the BIOS is not involved in your problem. Rather than look for a CD with out-of-date malware signatures, remove the hard disk from your computer and put it into a second computer with a comprehensive, up to date malware scanner. Use the good computer to scan your hard disk.- Hide quoted text - - Show quoted text - OK . Because it is a laptop harddrive.. can I take it out and run it on a desktop? Is there an adapter that I can use or will the desktop ribbon cable be able to connect into it? Yes, there is an adapter, but I have not used a laptop regularly in years and so I am not familiar with the hardware. I /think/ you can put your hard drive into an enclosure and connect it to another computer via USB. But I am out of my depth here.- Hide quoted text - - Show quoted text - Im going to pop it out tonight and have a look. Thanks again for your help. Buy a USB enclosure for a 2.5 inch drive. *Install the laptop drive in this enclosure. Jim One other thing Microsoft help says may cause the B4 STOP is a port conflict. If your laptop has a parallel port, disable in BIOS or change I/O address to 0378 from 03BC. (When you hit F8 to go to Safe Mode, did you happen to try the option to load last configuration that worked?)- Hide quoted text - - Show quoted text - Yes, thankyou I did. but unfortunately... the blue screen appeared. |
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