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#1
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Delay on Shutdown
A recent change in my Win-10 behaviour is that when attempting to shutdown,
this message appears on the screen 'Error Recovery Guide This app is preventing shutdown' Is there a cure? -- Mageia 5.1 for x86_64, Kernel:4.4.82-desktop-1.mga5 KDE version 4.14.5 on an AMD Phenom II X4 Black edition. |
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#2
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Delay on Shutdown
On 07/02/2018 08:30, Pinnerite wrote:
A recent change in my Win-10 behaviour is that when attempting to shutdown, this message appears on the screen 'Error Recovery Guide This app is preventing shutdown' Is there a cure? Sure there is always a cure for everything but you need to know which apps are running in the background. Is this something you can find out for people here to suggest something? -- With over 600 million devices now running Windows 10, customer satisfaction is higher than any previous version of windows. |
#3
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Delay on Shutdown
Pinnerite wrote:
A recent change in my Win-10 behaviour is that when attempting to shutdown, this message appears on the screen 'Error Recovery Guide This app is preventing shutdown' Is there a cure? Is your machine from Fujitsu ? This is the first reference I see in a search, and I wonder if this is it. "Error Recovery Guide Version 3.1.0.16" http://www.fujitsu.com/global/suppor...re/v31016.html Try to provide a little context if you can, to narrow the playing field. Paul |
#4
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Delay on Shutdown
Paul wrote:
Pinnerite wrote: A recent change in my Win-10 behaviour is that when attempting to shutdown, this message appears on the screen 'Error Recovery Guide This app is preventing shutdown' Is there a cure? Is your machine from Fujitsu ? This is the first reference I see in a search, and I wonder if this is it. "Error Recovery Guide Version 3.1.0.16" http://www.fujitsu.com/global/suppor...re/v31016.html Try to provide a little context if you can, to narrow the playing field. Paul My Windows 10 is a virtual machine running over Linux via VMware. Fujitsu is not involved. I do have a Fujitsu cut sheet scanner but it will not run on Win-10. After booting up and allowing Windows to settle, I go Start, Closedown and there is the error message. I choose the option to force a shutdown. Is there a method of viewing a table of running processes and if required, killing one or more. (Linux KDE desktop allows this by keying CTRL-ESC. Alan -- Mageia 5.1 for x86_64, Kernel:4.4.82-desktop-1.mga5 KDE version 4.14.5 on an AMD Phenom II X4 Black edition. |
#5
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Delay on Shutdown
Pinnerite wrote:
Paul wrote: Pinnerite wrote: A recent change in my Win-10 behaviour is that when attempting to shutdown, this message appears on the screen 'Error Recovery Guide This app is preventing shutdown' Is there a cure? Is your machine from Fujitsu ? This is the first reference I see in a search, and I wonder if this is it. "Error Recovery Guide Version 3.1.0.16" http://www.fujitsu.com/global/suppor...re/v31016.html Try to provide a little context if you can, to narrow the playing field. My Windows 10 is a virtual machine running over Linux via VMware. Fujitsu is not involved. I do have a Fujitsu cut sheet scanner but it will not run on Win-10. After booting up and allowing Windows to settle, I go Start, Closedown and there is the error message. I choose the option to force a shutdown. Is there a method of viewing a table of running processes and if required, killing one or more. (Linux KDE desktop allows this by keying CTRL-ESC. Have you looked at startup programs? In other words... Why is that process running. Many ways to view startup programs... a SysInternals utility or CCleaner. Generally speaking... Anyone familiar with Windows 10 should be familiar with the "preventing shutdown" dialogue. It happens all the time, on my system over the years, with an ever-increasing number of processes/programs listed. If your main complaint is the hangup on shutdown... One way around it is to use a batch file with command line instructions forcing shutdown. |
#6
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Delay on Shutdown
Pinnerite wrote:
Paul wrote: Pinnerite wrote: A recent change in my Win-10 behaviour is that when attempting to shutdown, this message appears on the screen 'Error Recovery Guide This app is preventing shutdown' Is there a cure? Is your machine from Fujitsu ? This is the first reference I see in a search, and I wonder if this is it. "Error Recovery Guide Version 3.1.0.16" http://www.fujitsu.com/global/suppor...re/v31016.html Try to provide a little context if you can, to narrow the playing field. Paul My Windows 10 is a virtual machine running over Linux via VMware. Fujitsu is not involved. I do have a Fujitsu cut sheet scanner but it will not run on Win-10. After booting up and allowing Windows to settle, I go Start, Closedown and there is the error message. I choose the option to force a shutdown. Is there a method of viewing a table of running processes and if required, killing one or more. (Linux KDE desktop allows this by keying CTRL-ESC. Alan I wonder if the VMWare USB passthru has allowed Windows 10 to get a "sniff" of the scanner. Have you noticed the scanner "disappearing" from the host environment when you run the VMWare machine. Error Recovery Guide is associated with Fujitsu scanners. http://www.fujitsu.com/global/suppor...re/v41003.html Paul |
#7
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Delay on Shutdown
Paul wrote in news
Pinnerite wrote: Paul wrote: Pinnerite wrote: A recent change in my Win-10 behaviour is that when attempting to shutdown, this message appears on the screen 'Error Recovery Guide This app is preventing shutdown' Is there a cure? Is your machine from Fujitsu ? This is the first reference I see in a search, and I wonder if this is it. "Error Recovery Guide Version 3.1.0.16" http://www.fujitsu.com/global/suppor.../peripheral/sc anners/fi/software/v31016.html Try to provide a little context if you can, to narrow the playing field. Paul My Windows 10 is a virtual machine running over Linux via VMware. Fujitsu is not involved. I do have a Fujitsu cut sheet scanner but it will not run on Win-10. After booting up and allowing Windows to settle, I go Start, Closedown and there is the error message. I choose the option to force a shutdown. Is there a method of viewing a table of running processes and if required, killing one or more. (Linux KDE desktop allows this by keying CTRL-ESC. Alan I wonder if the VMWare USB passthru has allowed Windows 10 to get a "sniff" of the scanner. Have you noticed the scanner "disappearing" from the host environment when you run the VMWare machine. Error Recovery Guide is associated with Fujitsu scanners. http://www.fujitsu.com/global/suppor...peripheral/sca nners/fi/software/v41003.html Paul You should also be able to run Process Explorer within your Windows 10 environment, even under VM. It is a software only monitor, so it should be able to show you what is running. The problem is there is no control over what sequence processes are teminated as part of the shutdown sequence, so it may or may not still be active when the error message pops up. Do you even have any scanner software loaded in your Windows 10 environment. Device Manager might give you some clue as to what the VM environment is seeing. |
#8
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Delay on Shutdown
Tim wrote:
Paul wrote in news Pinnerite wrote: Paul wrote: Pinnerite wrote: A recent change in my Win-10 behaviour is that when attempting to shutdown, this message appears on the screen 'Error Recovery Guide This app is preventing shutdown' Is there a cure? Is your machine from Fujitsu ? This is the first reference I see in a search, and I wonder if this is it. "Error Recovery Guide Version 3.1.0.16" http://www.fujitsu.com/global/suppor.../peripheral/sc anners/fi/software/v31016.html Try to provide a little context if you can, to narrow the playing field. Paul My Windows 10 is a virtual machine running over Linux via VMware. Fujitsu is not involved. I do have a Fujitsu cut sheet scanner but it will not run on Win-10. After booting up and allowing Windows to settle, I go Start, Closedown and there is the error message. I choose the option to force a shutdown. Is there a method of viewing a table of running processes and if required, killing one or more. (Linux KDE desktop allows this by keying CTRL-ESC. Alan I wonder if the VMWare USB passthru has allowed Windows 10 to get a "sniff" of the scanner. Have you noticed the scanner "disappearing" from the host environment when you run the VMWare machine. Error Recovery Guide is associated with Fujitsu scanners. http://www.fujitsu.com/global/suppor...peripheral/sca nners/fi/software/v41003.html Paul You should also be able to run Process Explorer within your Windows 10 environment, even under VM. It is a software only monitor, so it should be able to show you what is running. The problem is there is no control over what sequence processes are teminated as part of the shutdown sequence, so it may or may not still be active when the error message pops up. Do you even have any scanner software loaded in your Windows 10 environment. Device Manager might give you some clue as to what the VM environment is seeing. I cannot run Process Explorer. Do I need to download and install it? Worse I haven't yet found how to install anything not on a CD/DVD/flash drive. Win-10 seems so different to XP and its predecessors. Device Manager reveals nothing and no I have no scanner software installed. If I need to scan anything I fire up XP, save the result. I can access that from Win-10 later. -- Mageia 5.1 for x86_64, Kernel:4.4.82-desktop-1.mga5 KDE version 4.14.5 on an AMD Phenom II X4 Black edition. |
#9
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Delay on Shutdown
John Doe wrote:
Pinnerite wrote: Paul wrote: Pinnerite wrote: A recent change in my Win-10 behaviour is that when attempting to shutdown, this message appears on the screen 'Error Recovery Guide This app is preventing shutdown' Is there a cure? Is your machine from Fujitsu ? This is the first reference I see in a search, and I wonder if this is it. "Error Recovery Guide Version 3.1.0.16" http://www.fujitsu.com/global/suppor...re/v31016.html Try to provide a little context if you can, to narrow the playing field. My Windows 10 is a virtual machine running over Linux via VMware. Fujitsu is not involved. I do have a Fujitsu cut sheet scanner but it will not run on Win-10. After booting up and allowing Windows to settle, I go Start, Closedown and there is the error message. I choose the option to force a shutdown. Is there a method of viewing a table of running processes and if required, killing one or more. (Linux KDE desktop allows this by keying CTRL-ESC. Have you looked at startup programs? In other words... Why is that process running. Many ways to view startup programs... a SysInternals utility or CCleaner. Generally speaking... Anyone familiar with Windows 10 should be familiar with the "preventing shutdown" dialogue. It happens all the time, on my system over the years, with an ever-increasing number of processes/programs listed. If your main complaint is the hangup on shutdown... One way around it is to use a batch file with command line instructions forcing shutdown. At the point where the error message shows up, I am offered the option of forcing a shutdown. -- Mageia 5.1 for x86_64, Kernel:4.4.82-desktop-1.mga5 KDE version 4.14.5 on an AMD Phenom II X4 Black edition. |
#10
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Delay on Shutdown
John Doe wrote:
Pinnerite wrote: Paul wrote: Pinnerite wrote: A recent change in my Win-10 behaviour is that when attempting to shutdown, this message appears on the screen 'Error Recovery Guide This app is preventing shutdown' Is there a cure? Is your machine from Fujitsu ? This is the first reference I see in a search, and I wonder if this is it. "Error Recovery Guide Version 3.1.0.16" http://www.fujitsu.com/global/suppor...re/v31016.html Try to provide a little context if you can, to narrow the playing field. My Windows 10 is a virtual machine running over Linux via VMware. Fujitsu is not involved. I do have a Fujitsu cut sheet scanner but it will not run on Win-10. After booting up and allowing Windows to settle, I go Start, Closedown and there is the error message. I choose the option to force a shutdown. Is there a method of viewing a table of running processes and if required, killing one or more. (Linux KDE desktop allows this by keying CTRL-ESC. Have you looked at startup programs? In other words... Why is that process running. Many ways to view startup programs... a SysInternals utility or CCleaner. Generally speaking... Anyone familiar with Windows 10 should be familiar with the "preventing shutdown" dialogue. It happens all the time, on my system over the years, with an ever-increasing number of processes/programs listed. If your main complaint is the hangup on shutdown... One way around it is to use a batch file with command line instructions forcing shutdown. Thank you everyone helped to jog my memory. I had forgotten bout msconfig.exe and from there the Task Manager. You were right too about Fujitsu. When I tried to run my scanner from Windows 10 only to find the drivers and application would not support window 10, I must have left bits there. It is odd though that the shutdown problem only occurred a few days ago when the installation was around a year ago. It took three shutdowns and reboots to clear it thoroughly. I seem to remember that is a Windows thing. Linux rarely needs that. -- Mageia 5.1 for x86_64, Kernel:4.4.114-desktop-1.mga5 KDE version 4.14.5 on an AMD Phenom II X4 Black edition. |
#11
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Delay on Shutdown
Pinnerite wrote:
Tim wrote: Paul wrote in news Pinnerite wrote: Paul wrote: Pinnerite wrote: A recent change in my Win-10 behaviour is that when attempting to shutdown, this message appears on the screen 'Error Recovery Guide This app is preventing shutdown' Is there a cure? Is your machine from Fujitsu ? This is the first reference I see in a search, and I wonder if this is it. "Error Recovery Guide Version 3.1.0.16" http://www.fujitsu.com/global/suppor.../peripheral/sc anners/fi/software/v31016.html Try to provide a little context if you can, to narrow the playing field. Paul My Windows 10 is a virtual machine running over Linux via VMware. Fujitsu is not involved. I do have a Fujitsu cut sheet scanner but it will not run on Win-10. After booting up and allowing Windows to settle, I go Start, Closedown and there is the error message. I choose the option to force a shutdown. Is there a method of viewing a table of running processes and if required, killing one or more. (Linux KDE desktop allows this by keying CTRL-ESC. Alan I wonder if the VMWare USB passthru has allowed Windows 10 to get a "sniff" of the scanner. Have you noticed the scanner "disappearing" from the host environment when you run the VMWare machine. Error Recovery Guide is associated with Fujitsu scanners. http://www.fujitsu.com/global/suppor...peripheral/sca nners/fi/software/v41003.html Paul You should also be able to run Process Explorer within your Windows 10 environment, even under VM. It is a software only monitor, so it should be able to show you what is running. The problem is there is no control over what sequence processes are teminated as part of the shutdown sequence, so it may or may not still be active when the error message pops up. Do you even have any scanner software loaded in your Windows 10 environment. Device Manager might give you some clue as to what the VM environment is seeing. I cannot run Process Explorer. Do I need to download and install it? Worse I haven't yet found how to install anything not on a CD/DVD/flash drive. Win-10 seems so different to XP and its predecessors. Device Manager reveals nothing and no I have no scanner software installed. If I need to scan anything I fire up XP, save the result. I can access that from Win-10 later. Download the ZIP and look inside. When you look inside, select Copy and then Paste into a regular directory. Windows has build-in ZIP access similar to Archive Manager. This will give you a copy of ProcExp.exe. https://docs.microsoft.com/en-us/sys...ocess-explorer ******* You can log both shutdown sequence and startup sequence with xbootmgr, xperf, wpa. This happens to be a couple captures from startups. You can't capture anything if there are crashes or panics, and only orderly (but slow) events are good candidates for this sort of analysis. If it gets worse than this, you need Windbg or the like. https://s9.postimg.org/dmso6bea7/xbootmgr_and_wpa.gif To get that one, you get an adksetup.exe from here, check the properties and look for a 16299 one. https://docs.microsoft.com/en-us/win...ed/adk-install Then select the single tick box for Windows Performance Tools, and the 150MB resulting download will give you the tools for charting startup and shutdown. You can find various references for what parameters to pass. The hardest part will be figuring out what to capture. http://www.cluberti.com/blog/2011/07...rmance-issues/ Paul |
#12
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Delay on Shutdown
Pinnerite wrote:
It took three shutdowns and reboots to clear it thoroughly. I seem to remember that is a Windows thing. Linux rarely needs that. But you left a mess for yourself to inherit later. My guess is, you tried to install some Fujitsu software, part of the package failed. You didn't clean it up. Recently, An OS upgrade came in, it tried to migrate the crap left behind from that failed program/driver installation. The OS installer tried to reinstalling the package because it thought it belonged there. And now you're cleaning up after it, after an OS upgrade mowed over top of it. Paul |
#13
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Delay on Shutdown
On 07/02/2018 08:30, Pinnerite wrote:
A recent change in my Win-10 behaviour is that when attempting to shutdown, this message appears on the screen 'Error Recovery Guide This app is preventing shutdown' Is there a cure? Have you tried THIS facility? https://docs.microsoft.com/en-us/win...ed/adk-install -- D. |
#14
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Delay on Shutdown
David B. wrote:
On 07/02/2018 08:30, Pinnerite wrote: A recent change in my Win-10 behaviour is that when attempting to shutdown, this message appears on the screen 'Error Recovery Guide This app is preventing shutdown' Is there a cure? Have you tried THIS facility? https://docs.microsoft.com/en-us/win...ed/adk-install And what was your opinion of it ? Paul |
#15
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Delay on Shutdown
On 09 Feb 2018, Paul wrote in
alt.comp.os.windows-10: David B. wrote: Have you tried THIS facility? https://docs.microsoft.com/en-us/win...ed/adk-install And what was your opinion of it ? Aha! A trick question! |
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